All American Pet Resorts Canton

So disappointed and would leave no stars if possible. After calling for three days straight with no one ever answering the phone, I finally got through wanting to know when I can bring my dog in for a temperament test and show shot records. I took him in on a Saturday. Before leaving, the girl at the front desk asked, «Do you want to make a reservation for this week?» I said he wouldn’t need day care till Wednesday so I would call during the week. I called all day Tuesday to make a reservation and no one ever answered the phone. I finally left a message stating I was requesting a reservation for my dog for the next day and left my number if this was an issue. I arrived this morning around 8:30am to drop him off and was told I don’t have a reservation and when I call I need to speak to someone directly. I asked how is this possible when no one EVER answers the phone, no matter what time you call. Rather than acknowledging my question she rudely stated «We’ve been booked for two weeks anyways». I asked, «Then why was I offered a reservation for this week if you’ve been booked for two weeks?» With no apologies and with an attitude I was told again that they were booked and couldn’t take my dog that day. Therefore I had to take him back home. This place doesn’t answer the phone and makes it impossible to schedule a reservation. And when you leave a message, they don’t honor the reservation and you’re turned away. Even an apology could have made it better, but nothing. I will definitely not be returning there. Not worth the hassle or rude employees.

In reading the reviews, I noticed they fell on either end of the rating scale — either excellent or terrible. I just want to say that I had a very positive experience when I left my dog here. Some dogs do well at boarding facilities, and others do not. However, I just want to point out that I know of two recent incidents where friends left their beloved dogs with pet sitters, and in both instances the dogs escaped from the backyards and were hit by cars and died. Even if you feel your experience with AAPR was not positive, at least your dog was safe and healthy when you picked them up. As for the dog that had an eye infection, that could happen anytime — the staff did point it out to you, which shows they were attentive. If your dog does not do well here, he will not do well at any boarding facility or with a pet sitter. Just wanted to give my two cents worth as a very experienced dog owner.

This was my first time leaving my dog (Phoebe) with anyone other than family. Our folks were out of town for the holidays and we had no choice but to board her. I was EXTREMELY anxious about this. My pets are my children, and I was in hives at the thought of leaving her.
Fortunately, I had nothing to worry about. I was able to watch Phoebe on the live webcams during my entire vacation. My travel companions were getting a bit irritated at just how much I was watching these cameras. I would randomly shout «look, there’s Phoebe!» on Chicago public transit. They were embarrassed, I’m sure. But it was important to me that I knew I could see her whenever I wanted to, and being able to watch her put my mind at ease.
I could tell right from the get go that the staff truly cared about Phoebe and her well-​being. They were friendly and welcoming and treated Phoebe like she was one of their own. She got plenty of play time and was able to frolic with other dogs for hours. When we picked her up, they were watching a Christmas dog movie on television. It was super cute. She even got a bath!
The personalized «report card» at the end of our stay was great. I was so happy to see that Phoebe did well and that she made so many new friends.
I will DEFINITELY take my dog here in the future. Thank you guys!

We brought our dogs here for a weekend after I read positive reviews and read that the facility was equipped with webcams where I’d be able to check in and keep an eye on our dogs here and there.
In fairness, I will say the cameras are important to me — we recently moved to Michigan from the East Coast and the facility we used in the past had excellent cameras where you could peek in your dog’s individual area anytime. The cameras here are a very poor quality. Not only does the website only support a very low video quality, the angle shows all the dog ‘suites’ from above, so it’s very tough to make out which dogs you’re looking at. You end up looking and thinking, «Oh there’s a black and white blob,» I think that might be my little guy… Needless to say, the cameras are of very little reassurance.
Because both our dogs get nervous in new environments (we’ve boarded them only a handful of times in their lives), we called AAPR Canton to check in on them to make sure all was well. When we called on Saturday morning, there was no answer. A couple hours later, my husband tried again — still, no answer. No voicemail, no answering machine — nothing.
Later that evening, we looked at the cameras, and were unable to spot even a distinct flash of what might be one of our dogs. It appeared that the ‘suite’ we thought we saw them in earlier was now totally empty, just covered in towels. This made me nervous, so I attempted to call the facility again — guess what? No answer. We continued to look at the cameras and did not see the dogs. Because we couldn’t see them NOR could we reach anyone at the facility after trying three times in one day, we both felt totally unsettled.
We ended up waking up at 5:30 AM the next morning to drive back from Chicago, because we were so anxious to get the dogs and make sure they were OK. I think it’s unacceptable that we weren’t able to reach anyone at the facility to check on the dogs. Maybe the cameras aren’t a big deal to others — I’ll admit we’re really into our dogs and like to see that they’re safe and comfortable — but the low quality + the near-​impossible-​to-​see angles + lack of responsiveness did not give us a high degree of confidence that we could relax and know the dogs are doing OK. And for no one to answer the phones? Terrible.
In fairness to AAPR, the staff was friendly upon check-​in and check-​out, and the dogs were thankfully fine, but all-​in-​all, I wouldn’t bring my dogs back. I’m not saying this place is bad, but I wouldn’t recommend it to anyone who has an expectation of checking in on their dog.
It might work well for people who aren’t quite as attached to their pets and have little-​to-​no interest in looking in on them while they’re away.

HUGE DISAPPOINTMENT AND UNPROFESSIONAL MANAGEMENT. I had taken my 1-​year-​old Yellow Lab here for 4 month. I had never received any Negative feedback. In fact when I asked they said «He’s sweet, no problems» and then one day they told me that my dog was not welcome. I tried to address it with management and they blew me off. DO NOT TAKE your Dog here and give them your money. I posted this review on there Facebook page and they had it removed so that gives you some idea of what your dealing with.

We bring our dog here regularly for day care and they have done a great job taking care of him. The place is clean, the staff is friendly, and they have good structure for the dogs with play time and rest time.

DO NOT TAKE YOUR PET HERE! We had a horrible experience. My dog was boarded for ten days at the Canton location while we were on vacation. Her usual boarders were full that week. I returned to a traumatized dog. When I picked her up I was informed that her eye was «running» a bit. It seemed okay but when I touched her head she Unilocaled as if in pain. She continued Unilocaling and crying anytime her head was touched or anyone made sudden movements near her. I watched her closely all night. She paced and would not settle. She barely slept. The next morning her eye was crusted shut. The vet confirmed pink eye. When I called back I was repeatedly told that her experience was good and that there were no notes about her eyes running in her chart. When I finally spoke to a manager I was informed that her eyes had been running for four days but that they thought it was from allergies. They didn’t write it in her chart as the managers both knew about it. They have no explanation for the Unilocaling and crying. It has been a week and my poor dog is still crying out, nervous and shaking. She paces and does not eat or sleep well. She never has had a problem at her previous boarders and I will never know what happened to her at aapr. I can’t trust anything they say. I am furious with them but mostly sad for my poor dog. I can only hope with time, love and support that she will return to the loving, well-​adjusted, happy dog she was prior to her stay at aapr Canton.

Very disappointed my poor dog was in his cage for 10.5 hours out of 12 hours. This is not what I excepted, I’m glad they have cameras so I know NOT to return. My German Shepherd is not fixed and was told he was not able to play in group play which was not mentioned on their website. But they reassured me my dog would be tried by the end of the day because staff would be playing with him. They said large dogs play for 2 hours than rest for 1. Well NOT for unfixed dogs. So when I was at work I had to watch my poor dog be locked up in the cage watching all the other dogs get played with and not him. The staff was friendly but if your dog is not fixed DO NOT go here they will be in the cage most of the day.

This pet resort is top notch. Every little detail you could ever imagine and then some has been has been paid attention to. From the welcoming lobby with the beautiful mural, complimentary bottled water, and the ever so entertaining peekaboo window into the suite area… When I had my pup here for the first time while I was out of the country, naturally I was nervous, this is my baby you know. A webcam was made available for a slight extra charge. At any time of the day or night, I was able to simply peek at my pup via an app on my phone. There is also an overhead camera you can access at no charge, but the viewing isn’t as good as the private webcam. Many overnight resorts do not have an attendant on site, that’s not the case here. All American is staffed 24 – 7. The dogs have comfortable private suites in which they can rest in between schedules playtimes. They have an indoor and outdoor play area available — which can also be seen on the public webcam. I got such a kick out of seeing the dogs interact with each other. They group like dog groups/​sizes together. They have tunnels to run thru and ramps to climb. If your little one needs extra attention, let the staff know, they’ll oblige. Day care only is also available. The staff is most flexible in arranging after hours pick up, just communicate your needs ahead of time, and most likely it’ll happen. I recently used them for day care only while I went to a funeral and they accommodated our needs. The people working here seem to really enjoy their jobs and working with dogs. I for sure will come here again and will recommend them in a heartbeat!