All-Clad Metalcrafters

I bought my husband the super expensive All-​Clad slow cooker for Christmas four years ago and we took good care of it by using wood spoons, hand washing, etc… However, the non stick coating started to peel off so I emailed All-​Clad, sent the pictures and all information. Within 2 weeks I had a new insert delivered to the house with no questions asked. I was shocked at the response time and how quick they honored the warranty. I was already an All-​Clad fan but now even more so and will recommend the product to anyone!

I lusted after a set of shiny All Clad pans for years. I got a set when I got married and they are OK, but certainly no better than any other premium pans. $ 900 for a set of pans that were just only marginally better than my handmedowns was disappointing.
But then I lost the lids in a move.
All Clad does not allow retailers (Williams Sonoma, Sur de Table, Independents) to order you some replacement lids. All Clad won’t sell you lids. Their customer service was not helpful in the least. They refer you to a company call metrokitchen to order lids. But as these things go, since your local retailer can’t look at your pans and order lids, you are left with a guessing game as to which lids to order since All Clad has a number of pan lines that look similar but have different sized and shaped lids.
And to add insult to injury metrokitchen has a virtual monopoly on All Clad replacement lids, so you can imagine the userious prices they charge.
Save yourself some trouble and purchase your high end pans from another company

I have an older All Clad slow cooker that I never used or took out of the box and then started using about a year ago. My electrical unit went out in the middle of cooking, this was MAYBE the 5^th time I used it ever. I contacted All Clad and they gave me two solutions. 1) to drive about an hour and a half away from my home to have it repaired (but they don’t know how much it will be or if it can be fixed without seeing it. OH! Or I could send it via UPS for repair) or 2) give them a discounted $ 120 to buy another poorly made crock pot. If you check their amazon reviews MANY people have the exact same issue with these crock pots. Either the ceramic insert cracks or the electrical component goes and All Clad is not the best at handling these situations they’d just happily take your money again for another one. This is particularly disappointing because all of my other All Clad products are amazing. It’s also disappointing because this is a reported problem in product reviews of this slow cooker all over the internet. BUYER BEWARE!

All Clad/​Emeril has a warranty policy that is totally determined by their interpretation of «manufacture defect» Unless you live next door to their headquarters don’t waste your money mailing your item for their «assessment/​determination».
There are other manufacturers that sell equivalent items for considerably less than All-​Clad and have superior customer service.

Purchased the All Clad non stick grill pan…
Junk!
Heated it enough to sear steaks and it warped ¼ «out of flat within two weeks. We foolishly thought a grill pan was for cooking steaks!
Their warranty, we found, does not include warping… but we can pay shopping for them to evaluate.
Sure… threw away a nice stack of pennies on an inferior product… Not paying more to be told no warranty.
Their steel products are the best… but this is a NO BUY!!!
Bad product for the excessive price…
Moving on to Lodge with a true unconditional warranty!

Their nonstick skillets are a joke as is their customer service and «lifetime warranty». I sent back chipping pans and was told that it wasn’t a manufacturing defect but a user issue and insulted me with a coupon. Never buy these pans. We had them for 14 years and time and use have caused them to not be usable

I’ve used all clad for over 20 years and anything else I’ve cooked with has been inferior and I’m a chef. The non stick was in the trash after a year, so skip it buy a scan pan. For everything else, all clad all the way.

good pots until they warp and they give you a bs story how it was your fault

I bought a set of All Clad pots and pans from William Sonoma several years ago. Several friends had recommended their products. Recently the surface of the 9 inch non stick frying pan had begun to peel and crack. I called William Sonoma and they referred me to the All Clad website and informed me of All Clad’s replacement policy. One the site you can submit an email question but there is no customer service phone number to call. I emailed them the details and problem with the pan and they sent me a postage slip. After sending the pan in early February I heard nothing at all until today when I received the same pan shipped back to me with no explanation. This must rate as exceptionally poor customer service. They have lost a customer forever!
Hello All Clad, we pay a high price for your products because we believe they will last or that you will replace them. if you don’t keep your end of the bargin and don’t communicate with me then you are a fraud!

POOR COSTUMER SERVICE — RUDE MANAGER LACKING COSTUMER SERVICE SKILLS.
My husband and I have been loyal All Clad Costumers for years and own many sets of their cookwares, including pots, pans, bakeware, etc. We recently had a 6 qt. Non Stick Dutch Oven (which we purchased for over $ 200 in a department store) that turned out to be poorly made and was peeling terribly within a short time of use. To a point it became unusable, so we decided to send it back to All Clad because of their «life time warranty» policy. When I first spoke with their costumer service, I was told that they will either replace it with the same pot, if available, or issue us a credit for our purchase. Then, weeks later, All Clad sent us a cheep, low quality replacement, a $ 95 value item, an entirely different pot that we could not use. I ended up speaking with the manager (whose name was Tom). He «informed» me that our original non-​stick Dutch Oven only worth $ 50.00 (despite the fact that we paid a much higher price at a retail store, and not mentioning that we have never seen any All Clad cookware of that capacity for sale for $ 50 any where), and they no longer make it. So they replaced it with something that looked similar (in the manager’s words «comparable.») Then, he accused me for trying to get more money out of him for the pot we purchased. I felt so extremely insulted that I could not believe I was actually speaking to a costumer service professional, a manager of a once I considered as a fine company. I explained to him that this was not just about money (we own a large high end collection of All Clad products. We have spent thousands of dollars on their products.) I just would like to have a replacement that is equal to what we paid for, something that we could use, and not being taken advantage of. In the end, «Tom» offered to take the replacement item back and issue us a voucher of $ 100 to be used towards future All Clad purchases. By that time, I could no longer speak sensibly with this person. So, I said «fine.» But, I also told him that I will continue to complain about their poor costumer service, and the dishonesty of their company’s warranty police. I felt that I was cheated TWICE, both on the product, and again by their costumer service.
It is a real shame that a company like All Clad has such poor costumer service. On the other hand, how could they accomplish great customer service when they have a manager who is not only incapable of being helpful, but who speaks rudely and insultingly to their costumers?
Sincerely
Disappointed consumer

I wish I’d known how superior All-​Clad Stainless Steel Cookware is back when I got married. I would’ve registered for an All-​Clad stainless steel set. The few All-​Clad pieces I own are my favorite because:
* They cook better (more evenly, etc.).
* They clean easily.
* They hold up beautifully.
The All-​Clad pots and pans cost more than many other brands, and they’re worth it. I haven’t tried their nonstick, just their stainless steel. If money were no object, I’d replace most of my cookware (not my Le Creuset — they’re keepers too!) with All-​Clad.

I bought a non-​stick pan and the non-​stick coating wore out very quickly. I sent it it to All-​clad for a warranty replacement back in November. Now it’s March and they still haven’t sent me the replacement pan (I asked for a regular pan since their non-​stick sucks). They wrote me in early February that I’d get my replacement in 3 – 5 days. Another month goes by and no pan. AWFUL CUSTOMER SERVICE AND I WILL NEVER RECOMMEND ALLCLAD AGAIN. I had to buy a frying pan b/​c this was taking so damn long. I’m pissed and others should be warned about buying their products. They’ve been getting away with charging absurd prices for far too long. There are lots of alternatives out there that cost far less and are decent quality.
Had a tea kettle from them too. It was awful. Handle would get so hot that you couldn’t pick it up without an oven mitt. Sent it back to them. Turns out they discontinued it. They ended up giving me credit, but less than I actually paid for it. I really feel that I got ripped off.

We are happy All-​Clad users. I admit it.
We love our All-​Clad pots and pans. Cooking at home for ourselves and for diner parties is special to us. Perhaps err. I am not the best cook, but I want to use the best cookware when I can. So we have lots of All-​Clad.
I feel very sorry for the person who is having such a sucky time with their return problem. Fortunately I have not been into the customer service vortex.
I believe that any brand of nonstick will wear out as a normal consequence of the inherent characteristics of the coating. This will accelerate if you misuse these coatings and put them on too high a heat. They are not designed for that.
We use a large selection of the stainless steel and are extremely happy with them. I have All-​Clad Sauté pans; Skillets (fry pans) of numerous sizes and coatings; Saucepans; Steamers; Roasting Pans; The three layer construction keep the heat even across the surface and avoids hot spots and burning. In my opinion the ergonomics are also outstanding. They are easy to handle, well balanced and beautifully polished. They are easy to clean, usually I hand wash to keep the polished look, but these can go into the dishwasher. I can’t see myself buying or cooking with anything else, except my Le Creuset Cookware and Lodge Logic, that is.

All Clad makes some of the best professional cookware there is. Go into any restaurant and there will be All Clad pots and pans. The great thing about living close to the factory is the big sale they have once a year in the parking lot. Good times. I had a set at home until my Mom opened her diner and I donated them to the cause.

I received a fondue set as a gift and used it to make cheese fondue. The allclad set has a ceramic insert that works like a double boiler and this is different from the conventional Swiss way. Since the ceramic insert is not stove top safe, you have to put it inside the metal container filled with some water. Unfortunately this method failed miserably. The cheeses are not fully melted even after 30 mins on a regular stove with high heat and finally I gave up!
Tried calling allclad and they are giving me the run around and not returning my phone calls. The consumer phone representative told me to return the unit to check for defect, but the insert is not cracked, so where is the physical defect???
I will definitely not buy the allclad fondue set.

All Clad LTD cookware is simply the best. The difference is the solid construction: ¹⁸⁄₁₀ stainless inside, a middle layer of pure aluminum, and an outer layer of black anodized aluminum that won’t chip or scratch in spite of the heavy use it sees in my kitchen. Their quality control is unsurpassed. I just love this cookware.
I see there is now LTD2 with a 5-​layer construction. I will have to check this out when I am in the market for another pot, or pan. But for now the regular 3-​layer has been fabulous.
Recently I decided to go for a non-​stick frying pan. At some of the better known culinary web sites there were some pretty tantalizing deals on good name brand pans, but I thought about it and went with the 14″ All-​Clad. An additional selling point was this pan is oven safe to 500-​F.
Their bonded cookware is manufactured in the USA with metals purchased from US suppliers. Lids and some other items are made in other countries but not sure which. Still, It makes me happy to support businesses and workers in this country to whatever extent possible.
If you want cookware that will last a lifetime and look beautiful throughout, this is it.

«WOW!
What a great company! The customer service is slow but excellent.
Longish story way shorter:
I bought a used 9 piece set of Emeril All-​Clad cookware off of craigslist over a year ago for like $ 100.
Early this year the 10″ sauté pan of fell apart without warning. I was cooking and the seal on the bottom came loose and the bottom began to pop off. Literally made 3 distinct pops and then a strange sound just before I took it off the heat thinking it was going to blow.
So I sent an email to All-​Clad explaining what had happened to the pan and that I did not have a warantee nor the original box, but was it replaceable anyway. It took about 3 months for them to get back to me with instructions on how & where to return it. So I did. About 3 months after I received their email.
I really didn’t think that I was going to get any response other than „Dear M, we’re sorry but…“
Today Fed-​Ex delivers me a BRAND NEW 10″ sauté pan with a brand new lid included (which I did not include the old one when I sent the pan back)!!
I am so pleasantly surprised. It was so unexpected. And SO fast. I only sent it about 3 weeks ago.
This clearly a company that stands behind its products. That is pretty rare these days. So… I just HAD to Unilocal about it to let others know that though fairly expensive, All-​Clad cookware is not only great cookware, but the company is great too and well worth paying for. They stand behind their products and replace them when they break sooner than the time it takes to get through a millenium. I would happily pay full price for any of their products after this experience.
So buy All-​Clad! I know I will for my 12″ sauté.»