Waterproofing Experts

I had some fairly significant water leakage in my basement following a broken sprinkler. I was concerned there was a breach in the waterproofing barrier on the outside of the basement wall. Replacement would have required tearing out a lot of concrete. I called Waterproofing Experts Thursday morning and was able to speak to Victor, the owner, immediately. Victor sent his Chief Estimator Otto and Itai to assess the damage by 1:30 PM the same day. Note that this was the week when the first El Nino storms hit LA and the company was very busy. Otto and Itai spent two hours with me assessing the leakage areas, drainage system, windows, sprinkler arrangement and weep screed. After thorough review, Otto concluded that major work was not necessary and that the leakage resulted from flooding through a window and weep screed and the issues could be resolved through proper drainage. I offered to pay for the consultation and Otto insisted that estimation was free. This is a thoroughly professional and honest company that far exceeded my expectations and experience with other contractors. I will use Waterproofing Experts for all future waterproofing related problems.

We used Waterproofing Experts in 2005 to fix a large residential 2^nd story deck that is above a living space-​meaning it was leaking through the deck surface into the ceiling of the room below. It was a disaster and happened during the worst rains of ²⁰⁰⁴⁄₂₀₀₅. We had 4 – 5 waterproofing companies submit bids and ended up selecting Waterproofing Experts primarily because of one of their estimators/​job supervisors, Jesus Vargas. Jesus wasn’t salesy and walked us through the step by step process. The cost to complete the job wasn’t cheap by any standard but they started and finished on time, on budget and were complete professionals. Jesus’ brother was one of the workers on our project. We had one glitch involving a water leak during the demo process but they responded immediately and reimbursed us for the damaged furniture and hardwood floors. 11 years later, our deck is still solid. We had them do a resurfacing of the epoxy coating a few years ago and they apparently weren’t using the same type or brand of coating. The new coating is pretty bad in that it holds and absorbs stains like crazy. The rubber protective tabs under any patio furniture leaves permanent black marks on the red clay colored surface-​it isn’t cute and we were very unhappy. Jesus came out to look at it and they didn’t charge us for the new coating, as it was clearly defective and very different than the coating they did in 2005. The only reason we had it recoated is because the deck gets a ton of direct sun/​rays (which Jesus had forewarned us would cause peeling), but it was only superficial-​no leaking. So now we have a not so cute coating but the deck is WATERPROOF. They also rebuilt our tile porch covering for the deck and installed new privacy fencing on the deck (fairly advanced carpentry and wood staining) and they are still in EXCELLENT condition. I would use these guys and recommend them in a heartbeat. I love Jesus and Waterproofing Experts!