Superior Rug Services

We had Superior Rug Services pick up and clean 2 of our rugs. One of our rugs was moderately dirty but the other rug was so bad, we thought about just throwing it away. We have a two year old puppy and he spends a good portion of his time trying to see how dirty he can get his rug. When Superior Rug Services delivered the clean rugs, we thought they had made a mistake. They got our rugs so clean they both looked brand new.

We found Superior Rug Services through Unilocal. They had such good reviews we gave them a shot with my bosses smaller Persian rug. Dropped it off, got a call a week later, as promised, that Chris would be in the area and wanted to know if he could drop it off for us. Not only were we impressed by the quality of the work, but also the extra delivery service. While Chris was here, I showed him our large silk area rug that has been trampled on for almost 6 years now without being cleaned. It is in our reception area, so it sees a lot of foot traffic. It is also light in color, so any time a piece of furniture moved slightly you could see the discoloration of the rug revealed. He wrote us up an invoice and took it back with him to the shop, and then delivered it back to us again when it was done. It looks incredible. Chris is very professional and easy to work with. We highly recommend Superior Rug Services for both home and business use.

They did an excellent job cleaning our white wool Moroccan Rug 8’x10’ with fringe tassels. One side of the rug was much more worn down and darker due to foot traffic, but they brought it back to the original white and an even pile over the whole rug. They also advised us to rotate the rug every 3 to 4 months so it gets even ware, as half of it is under the sofa.

Our Golden Retriever puppy chewed up the edge of our nice area rug. We had already had to discard another expensive rug because he had chewed beyond the edges into the rug. I found Superior Rug Services in Canoga Park when I did a Google search. The phone was answered promptly and the very friendly gentleman told me I could bring the rug in the very next day. I was apprehensive that our rug was again beyond repair. They ended up having the rug ready even before the day they originally estimated it to be done. The price was very reasonable and it looks like a brand new rug again. We inspected it to find the edge they repaired and it is nearly impossible to notice because they did such an excellent job. Chris was the friendly gentleman who handed the rug to me. He offered to carry it to the car and was very professional. I would highly recommend Superior Rug Services and we will definitely use their services again.

Dropped off 3 rugs. They stopped the fraying on a Turkish rug I bought 23 years ago in Istanbul, I then found out the other 2 were handmade Persian rugs that were 100+ years old. Repairs were made on a few cuts and to stabilize the ends. They did not recommend repairing the fringe on the old rugs. Also the old rugs were curling under on the edges and are now smooth.
All 3 were cleaned and look fantastic. As part of the bill payment they accepted the Yahoo $ 150 voucher that I paid $ 100 for with no questions.
So I would definitely recommend Superior for repairs and honest evaluations of what repairs are needed.

I called Superior Rug Services based on the other good reviews by Unilocalers and they did not disappoint.
Superior took my expensive rug which had been under attack by kids and pets and returned what I thought was something short of a miracle. The stains were gone, the dirt marks were gone and the lining, which had unraveled a bit, had been repaired at no additional cost. I did not originally tell Superior about the unraveled piece of lining since my strategy of dealing with it was to tuck it under the rug. Superior fixed it without me asking for it. A nice, classy, generous touch on their part. I would highly recommend the professionals at Superior for any of your rug needs.

I purchased a handmade rug on a trip to Turkey a couple of years ago– and was dismayed that within a few months it started to break– first the fringe started falling off, then I noticed a small tear in the rug
I found Superior rug (on Unilocal) and they diagnosed the problem as water rot!!! I do have pets and, well, things happen and I had shampooed the rug. I still can’t imagine that the cotton carpet couldn’t stand up to a shampoo but there it was and I worried that the fabric was now to fragile to repair.
Not a problem for Superior Rug! They repaired the damage– you can’t see where they repaired the actual carpet– the fringe is different but my rug is cotton and they probably don’t carry cotton– and they cleaned it and it looks good as new. And Fast! The repairs only took a couple of weeks instead of months like I expected.
The people are very nice there and seem really to care about the rugs they work on– hand made carpets are an art form and very very labor intensive (I bought mine at a school where women were taught to weave rugs so I know how much labor it takes to make one rug) so it is nice to find people who appreciate the rugs as much as the owners do

Convenient pick up and delivery. Great customer service. Reasonably priced. The rug looks great! I hope my dog will stop using the rug as her pee-​pee pad, so I don’t have to clean it anytime soon, but if I need to, I will use Superior Rug Services for sure.

Completely removed dog odor and did a wonderful job cleaning several antique oriental rugs, repaired holes and added fringe to a torn edge. Very reliable and honest and the fringe was perfect. Would definitely use them again. Also helpful pickup and delivery. Very fair prices I thought.

Wow. Such great service. They cleaned two oriental rugs BEAUTIFULLY! Picked them up the day after I called them and were returned in about 5 – 6 days. They look brand new! I cannot believe it. My elderly (now deceased) dog had a few accidents on them and all the horrible smell is now completely gone. I cannot believe it. And their prices are incredibly reasonable. Chris was so professional on the phone and very punctual in the pick up and delivery times. Also, when he first came to pick up the rugs, he moved the furniture. I mean… what more do you want? Great prices. Great service. Great company. Thank you!!!

They did a awesome job on my rugs. They took the smell of cat and dog pee and also removed stains… I really recommend people to try this place!

After reading the owners reply I feel compelled to write more. about my experience
When the wrong rug was brought to my home I was really worried I would not see it again. When the owner called, he only offered excuses as to why the rug was lost. I was worried I would never see my rug again and it has been in my family for years. When I expressed my concern that it was a special rug and that I was really disappointed, all he could say was that it had never happened before. That did not make me feel better. Then he asked me to send him a picture of the rug. I had to spend my time hunting through several years of family photos to find a picture to send. The day he called to bring the rug out, he very matter of fact, no apology, all he said was «when do want us to come to deliver your rug?». When I said, «so you found the rug», he replied «yeah, yeah, yeah». He clearly had no desire to express concern for the discomfort his new employee’s actions had on me. His new employee was the only person who apologized, but it would have meant more coming from the owner.

They came right out and picked up my rug, did a beautiful cleaning job and delivered it back promptly. It’s a very large area rug and they were kind enough to lay it and help me put all my furniture back which I really appreciated. Very professional service.

These guys are great!
We had a big area rug from the living room cleaned while the kitchen and floors were being remodeled and refinished.
They picked up the carpet in West LA and delivered it back to us quickly!
They took great care of the carpet! Since it is in the living room, there were many stains from everything — food, shoes, etc. And it is clean! Even the side fringe is white again and in tact! :)
They took extra care and extra time as we kept getting delayed on our end with the projects.
We have already recommended their services to friends and family.
We will definitely be back!

I have a very old Karastan rug from the 1940s. It probably has never been cleaned. The fringed edges were falling off but I liked the antique worn look to the rug plus it has family history. Shane convinced me to have the edges taken off and then they hand knotted the threads to make a new fringed edge. I couldn’t be happier with the results. It was also washed and it looks incredible. We are so happy and now we have a rug that will be in our family for many more years.
Thanks Shane,
Michael H.

Awesome rug cleaning service! I have an expensive DWR handmade wool rug and they were able to get out new AND old pet stains. My rug came back in perfect condition. Fast cleaning with pick up and delivery!

I used the to clean and repair the outside trim on a 10′ by 12′ area rug.
They picked it up and returned it as promised. The rug looked brand new.
Will definitely use them again.

I had two oriental rugs that needed cleaning. Called Superior and they came out the next day. I had had two other companies come out that were a joke. They quoted me sky high rates because I am a single woman.
Shane was so honest and forthright, that I let him take both rugs; one 9×12 and one 6×9. He cleaned them and got them back to me as promised.
They are the best. I highly recommend them and will never use anyone else.
They are as good as it gets! They also have excellent reviews on Angie’s list.

My husband and I have a large collection of hand woven, custom dyed Tibetan carpets. Our new puppy ate the side and shag off of one and wear and tear made a hole in another. Shane at Superior Rug was able to match the wool exactly and rewove the carpets so that they are as good as new. The most damaged one was 100 knots per inch and the repair is unbelievable. Superior not only repairs but does exceptional cleaning. Our carpets get lots of traffic from dogs, children and grandchildren and Shane gets out even tough stains and leaves our carpets looking as good as new.

Saved the day! When our dog had a horrible accident on our 1-​month old, mostly white, wool rug, I thought there was no hope. (Imagine a spilled bottle of Hershey’s syrup all over a white rug.). We called Superior Rug and they assured us there was no need to panic. They picked up the rug the next day and had it back in less than a week as good as new. Nothing short of a miracle.
The prices are very fair. We had first called a carpet cleaning service. They assessed the rug and said there wasn’t much hope. They offered to spray the rug with cleaner (on site), with only a ⁵⁰⁄₅₀ chance of removing the stain. They would have charged exactly the same price as Superior and likely ruined the rug. Lesson learned: call the experts.