Chinese Laundry

Let me tell you, LINDA AND ROSA ARE THE BEST PEOPLE EVER. They were so accommodating to my problem and they resolved it right away with no hassle!!! I can’t thank you guys enough. You guys both made my day!!! Thank you times a million!!!

Sonia she is awesome!!! I been wanting to write this review I’m kinda late but about two months ago she helped me out and picked out these cutest knee high boots for VEGAS, I freakin love them and she gave me different ideas how to wear them shes very stylish, and so many girls asked me where I got my boots from so I told them from Chinese Laundry and to make sure you ask for SONIA P. Cause she will make sure you go out looking like a million bucks

Im not reviewing on the quality of shoes and the actual location but the customer service I received was great. «Sonia» helped set me up with boots for my wife, all through phone order. It sounded very busy on her end but she was very courteous and patient when placing my order. Thanks again!

Agree with all Previous Unilocalers horrible customer service terrible shoes, two sales girls has no idea of customer service very rude and unprofessional stay away from this store or you’ll be ripped off. they say you have seven days to return if you don’t like it, be aware that they will never take your shoes back even if you don’t wear them. they are desperate for money

False advertising at its worst. I was shopping there this evening and a friend found a pair of shoes she had wanted on the clearance rack. There were numerous signs around the store that said «extra 40% off clearance.» When she went to pay, they rang up as the sale price, but without the 40 percent off. In fact, every shoes on the rack rang up without the extra 40% off. The sales associate and manager explained to us they didn’t know and that they «just worked there.» I asked for corporates number and was told they didn’t have it. I asked for the bosses names and both women told me they didn’t know their bosses last names. Horrendous company and the worst customer service I have ever received in my life.

I recently purchased shoes from Chinese Laundry. The shoes are beautiful and the leather is great! As high as the platform is I can easily walk in them but after a few hours they kill my toes. They are still new though so maybe a after few times of wear they will open up. I’m giving three stars mostly because of their weird sizes. They don’t have half sizes and every shoes fits differently. I tried on boots and size six fit me than I tried on pumps and the size eight fit me. I wear ⁷¹⁄₂ size eight is close to my size but the size six was very surprising lol. I wouldn’t recommend for anyone to shop online you really need to try it on to find the right size. Other than the fit the shoes are beautiful.

I cannot tell you how many pairs of Chinese Laundry shoes that I have! I have never had a problem shopping at this store. The staff is always friendly, helpful and always share their product information. I have owned this brand since I was young and definitely stand behind their products!

I would give it zero if I could!!! The shoes are terrible quality and WAY overpriced, and the staff is rude unless they think you are going to buy tons. And if you have I problem like I did, good luck with customer service! They cannot do anything and do not get back to you. seriously I have shoes from forever 21 that are better quality than these. In such a big mall there are so many better options for shoes