Best Value Home Remodeling

On 2÷7÷2016, I signed a contract to re-​roof my house with Best Value Home Remodeling. A copy of that signed contract was confirmed delivered to the «home office.» When communication stopped with the salesman I contacted the home office and talked with Chris. He wanted to know if we were ready to start immediately and I said yes. He informed me that the salesman Matt was no longer with the company and he would send someone out right away to take measurements so we could get started. The next day the Field Manager Jason showed up and did NOT have a copy of the contract. I had to show him my copy. He immediately began to insinuate the amount quoted was incorrect and that Matt didn’t know what he was doing.
Later that day Jason called and tells me that what I have is NOT a contract but a bid and they would not do the work.
So, poor communication with the salesperson.
Poor management by the home office of not reviewing the contract immediately (how about three weeks).
Non-​existent integrity.
Horrible customer service
I get better service from a high school kid at the local fast food joint than someone who is licensed and charging 10’s of thousands of dollars.
I cannot recommend dealing this company at all.

Just had a visit from Best Value Home Remodeling. We wanted to get a quote on having the exterior of house Tex Coated. First off I had multiple phone calls from the company and each time they kept telling to make sure I inform my wife. One time ok but after 5 phones calls to set up the appointment and each time saying that gets pretty condescending. Finally the guy shows up for the quote. First off a little pushy as he walked right into our house without being invite. Secondly, take a shower where some cologne because you smell. 3rdly when you start off the conversation by you may want to contact the hero fund for a home loan pretty much says you can’t afford our service. Lastly you tell me I’m being defensive and want to get me even more defensive by your tone is one way to lose the job completely and warrant a one star review. Best of luck in the future.

This company does great work. We loved the paint job they did on the outside of our house. However, the only issue we had was that our sales rep Larry from Canoga made some empty promises and did not fully complete the job; weatherizing our door and providing us with an extra garage door opener. But the biggest mistake he made was explaining to us the terms of our loan. In the end we ended up paying $ 4K extra on a loan because he explained to us that the loan we chose was 12 months same as cash but if there was a balance on the loan we would only be charged interest on the balance. BIG mistake. You get charged interest for the whole balance at an incredibly high rate. But I do take partial blame for not reading the fine print. So I’d say my biggest complaint would be that the sales person should have been honest with me on this loan deal. Furthermore, they should reach out to their clients in an effort to make things right; they could have at least called me back regarding the weatherizing of our main door and remote to our garage. Once they hear the complaints, they break contact with you.

I would avoid this company if you’re looking for a value. To start, my salesman Matt was running 4 hours late. He never called me to reschedule my appointment. I had to call the next morning and Matt said that I would have an appointment the following Monday. Of course, I wasn’t in the schedule. I called the office and they sent out a manager named Jason. He did a 2 hour presentation on their Anlin windows. It seems like a great product until I got the estimate. Granted, I have 5 windows and 1 sliding glass door and he quotes me $ 10,700 for their Catalina windows and that was discounted from the original $ 13,500 price. After denying the price he became pushy, which I didn’t like. It felt like I was being pressured to sign the contract. I denied it and wanted time to get another estimate. The next day he text me, explaining that he could lower the price by $ 1950 because a client canceled their order. That sounds like a lie. I called another company and got a quote for the same Anlin windows and their price was $ 4,900 installed with all the same lifetime guarantees. Just shop around, Their name doesn’t mean that you’re getting a fair price.

These guys did a great job. Richard and his crew were total Pros. They did a beautiful job in just a few days. This is a big purchase for me. I had a lot of questions, concerns and requests. But they took the time to handle each one. I truly believe they went the extra mile and more. It is always good when you find a company that is both competent and trust worthy. I could not be happier or more satisfied. Now I am looking forward to the rain.

Once we scheduled the work all went well. The workers were professional and they did a great a job.

The number 1 thing that this company focuses on is accomplishing the mission of completing the final project with a satisfied client. Retention and repeat business will only come by doing good business. We have great products, more than fair pricing and service.
Jason Jenkins with Best Value Home Remodeing

Jason and Best Value did a great job for us with our new Anlin double-​pane, low-​E windows in the summer of 2014. Our house needed 29 windows and 2 glass sliding doors — no small job! We had lots of questions and Jason and the team answered all of them before and during installation. To this day Jason still makes himself available for any questions we may come up with. We took advantage of the HERO program and Jason explained it from A to Z and put us in touch with a contact at the HERO program for extra confidence. We are so glad we did this! They operate so easily and are very high quality and they definitely do the job. The inside of our house stays so much cooler in the hot southern CA sun now; and no drafts in the winter either. They certainly reduce the amount of outside noise and the difference in how the house looks from the outside and inside is simply amazing. Installing new windows is something a lot of people put off, but I don’t know a single family that ever regrets doing it! And we’re glad we used Best Value, it was a great experience all around — installation, quality, service, and price. Thank you Jason and Best Value.

Best Value was thoroughly professional, helpful and on schedule with a complicated job of manufacturing and installing almost 20 new windows in a canyon lot house. I recommend them highly.

My windows and Texcote look beautiful! I don’t have much experience with contractors, so I took my time and did some research. I have to say that these guys made a lot of promises, but in the end they actually exceeded my expectations. I feel I really got what I paid for. I’m a happy customer and I would definitely recommend best value home remodeling. Now my house is the nicest home on the block :-)
Thank you!
ST

Best Value Home Remodeling did the Cool Wall coating on my place. It was a bit more expensive than a regular paint job but, it’s warrantied for life – even the trim. There was a huge amount of attention given to the prep work. The crew was neat, courteous and professional and really knew the product and how it was suppose to be applied. It’s not suppose to ever fade or crack which was happening to my old paint. My place looks fantastic and now it’s ready for the rains!