Allen & Sons Appliance Repair

terribile customer service i was very explicit on detail how to get in touch with me before they came they didnt listen the tech hung up on me the call center didnt know what was going on and after i waited all day for them they told me to reschedule

well I wished I had looked at the reviews here first. at first they seemed reasonable, and I had used them before for another appliance but that was a recall repair. I was referred here from LG for my washer. the tech is clearly inept. mis diagnosed the problem, said the cost for the item would be 6.00 but wrote on work order as 86.00 then changed it to 6.00 by placing the $ over the 8 on my copy only of the work order. the parts I feel they over charged me. and when I questioned it they claim ‘they cannot hold to what was verbally said by tech’ even though when I submitted a copy of my work order sheet their excuse was ‘he wrote 86 but that the $ sign was on top of the ‘8’. There was NO reason for the tech to even include the $ sign on the form as it was already on the form itself (preprinted)
I’d be very wary of this company as far as cost goes. as far as the work, well, first he misdiagnosed the problem and ordered the wrong part, then ordered the correct part but scratched my appliance in the process of repairing.
I would not use them again. updating this as I went to the BBB website and discovered this business has an F rating…

Only been 4 months since they «fixed» my fridge Ice and water pump with a brand new pump, and it is leaking all over the place. I will not use my «free» 1 year warranty because I know they will probably come up with something I will have to pay for. I am going to use a different company and just say this was a lesson learned!
Stay away from this company!

Horrible Service! Was referred to them from our warranty company and the first time they came out and said they will order the part for our fridge and disappeared for over a month. Called the warranty to only find out they didn’t even order the part so we didn’t use them. A year later we have another issue and they referred us to them again and they called us saying they cant help us and couldn’t give an answer as to why. What horrible service and rude people working there! BEWARE AND STAY AWAY!

Eugene came out and took a look at my dryer, which was fried. Unfortunately, he needed to come back another day with someone to help him take down my drier since it was heavy and stacked. Once he did, he was quickly able to identify that the board was burned out, which was actually a terrible fire hazard! Scary! He ordered the parts and when the parts arrived 3 days later, he came back and easily fixed everything and put it back together. Easy experience!

I was referred here by Samsung because my fridge isn’t dispensing ice. It was under warranty, so I didn’t really care who they referred me to. I requested Friday service. They promptly called me and scheduled for Monday. I advised I was looking for a Friday appointment. They scheduled for Wednesday. Whatever… At least, my ice maker will work, so I made arraignments to have Wednesday evening free.
Wednesday came around and they couldn’t do the appointment during the chosen time, so they rescheduled for earlier in the day. Not ideal, but again, I made arraingments.
When the technician arrived, he had a piercing in his cheek. I was kind of taken aback that this is who they would send to customers houses. He looked like a gang member. Then I realized it was an LA piercing. This technician went around to everyone’s houses with an LA piercing in his cheek? Putting aside my personal issue with him being a doyers fan, it’s concerning that a grown man would do this to himself and then attempt to assist customers in this manner.
He looked at my icemaker, told me it was a shitty design, and had me sign the form saying he’d done his job.
Since he left, my ice dispenser has only performed worse. I called Allen and Sons to have them send someone who would be willing to assist instead of just telling me my $ 3000 fridge has a shitty design. They refused. Flat our refused. Now, I’m going to have to return the fridge because I can’t get it fixed. I sincerely hope that Samsung stops using them for service.

Terrible experience with this company. It took months to get the repair of my dishwasher completed and then two weeks after they installed a new part, the problem returned. Since the dishwasher is less than 5 years old this should never have happened.
I will never contact them again and I suggest others do the same.

Thank you so much Val for fixing the igniter on my oven quickly, honestly and at the best price possible. I’ve been without a oven for months and checked many places for prices. Allen and sons were absolutely the cheapest. I even called Angel appliance for a quote while Val was here. $ 120 more and only one year warranty. My service was done for $ 154.00 w a 5 yr warranty. I couldn’t ask for anything more. Worried about Thanksgiving dinner and w not alot of money they came to my rescue.

This company was chosen by the manufacturer as appliance was only a few months old. For the initial appointment the company tried to tell me they came to my house which they didn’t. They tried to lie and tell me the tech was walking to my front door when I was on the phone with them standing on the sidewalk looking up and down the street for them just incase they had the wrong house. Then they clarified it and said they would send them back. The following week when scheduling the actual repair appointment the «manager» mentioned they were sending 1 person for a 2 person job. I tried to explain to her this job was a 2 person job and had even been approved for the additional labor by the manufacturer. If she was a manager, she would have known this but she was not listening. The next day I got a call that the job did need 2 people and the second person was sick, I was livid as we had taken off from work and I had tried to tell her this the previous day. She assured me they would be out the following the day and I got another call that morning that they were unavailable. This company is so unreliable and dishonest I wish I didn’t have to rely on them for anything. I would never recommend this company.

DO NOT EVER USE THIS COMPANY, EVER! Everything about the experience I had with them is terrible. Customer service is awful. I contacted them thru LG for our refrigerator. They told us they needed to order the parts and would be back in two days to repair. 9 days later (after we called daily to check on the parts status) they called to schedule service for the following day and instructed us to unplug and defrost our fridge. The next day came and then they called to say their technician called in sick and he has the parts with him. NOTHING THEY CAN DO ABOUT IT! We were stuck with a cooler full of food going bad and ZERO help from them. I could go on forever but it’s pointless. Stay the heck away from this business. I filed a formal complaint with LG. Cindy, the lady at the office has no customer service skills and zero empathy for a mother of two kids with no fridge for over 10 days. If I could give negative stars I would. The only positive thing I have to say is that the original techs that came out to service the unit were actually nice. If I were them I would run as far away from their job as possible.

If I could give them negative stars I would. They don’t deserve even one star!
Stay away form this company. They came out to service my washer. The technician said it needed parts and ordered the parts to be installed 1 – 3 days. On the fifth day I called to find out why they haven’t come to fix the washer and was told they were still waiting for the parts. They lie to you to get your money.
I told them forget about it as I can’t wait and just take the $ 45 service call fee and return the money I paid for the deposit. I had another company come out paid them $ 35 and was told diagnosis My Appliance Service technician made was totally WRONG. Not only I would have to wait beyond their promise date but they would my washer still would not work!!. It has been one month and I am still waiting to get my refund!
STAY AWAY from this company. Also the owner Fred called me refusing to process the refund. He said I have multiple companies Allen & Sons I will give you discount and will send you another technician. Also in Google search they come up as Sears Appliance repair totally misleading.
STAY AWAY

If there was a zero star option, this biz would get it. Be aware they are also known as MY APPLIANCE SER​VICE​.COM and regardless of the name, DON’T USE THEM. When the appt was made, they were given the part number and told repeatedly that it was a built-​in refrigerator. They made an appt for Thursday between 10am and 1pm, then never showed up. After a call to find out what was going on, we were told they would come the next day between 10 and 1… Eugene showed up at 1:45! He walked in, looked at the fridge, and said, «I can’t do this job. I wasn’t told it was a built-​in. You will have to hire someone to pull it out and give me access because the stone floors don’t run all the way under.» And he charged $ 45 just for coming. Really??? He didn’t even unscrew the toe kick!!! We hired someone else who came when he said he would, pulled the fridge — which did roll easily on the stone floor that run all the way under — and completed the job easily and with a GREAT ATTITUDE! Don’t use these guys or you WILL be sorry.

Pretty much the worst company I dealt with. They overcharge. Was able to find a substantially lower price elsewhere. Eugene was very rude. He speaks in a condescending tone and he wasn’t that well informed about washers and dryers as he thinks he is. He constantly interrupts you. $ 45 diagnostic fee per appliance which is pretty costly.
They also BRIBE Unilocal reviews so the five star reviews are highly suspect.

Zero stars for sure (if that was an option). I had my freezer fixed by them today and I’m extremely disappointed at how they do business. They charged me $ 150 in labor fees and completed the job in 5 minutes. After the initial consult and diagnosis I called the company five minutes after the technician left to cancel the service and ordering of parts because I thought their prices were too high. I was told it was too late and I would have to pay for them and $ 45 for the diagnosis visit. When I tried to discuss the exorbitant labor fee Danny informed me that was the going rate. I called another appliance repair place and they said they charge $ 60 an hour. So the technician should have charged me $ 15 for labor but not this company, they rob you. Take your business somewhere else… PLEASE!

STOP!!! DO NOT USE THIS COMPANY! THEY WILL RIP YOU OFF on their labor fees they charge. My Whirlpool washer & dryer needed a simple standard repair of lid switches and the technician was only at my residence for one hour at best and charged me a labor charge of $ 139.00 for EACH. YIKES!!! Which came to $ 278.00 in labor for 2 simple standard lid switch repairs. I REGRET using this company, as I had no idea when the technician advised me it would be a $ 139.00 labor fee — that it would be for EACH appliance. Very disceiving and simply wrong. I thought because I used this company in the past with no problems, I would have no issues this time. I WILL NEVER use them again. THIS IS NOT AN ETHICAL COMPANY!
I asked for a refund of $ 139.00 & their manager Danny Z. said I needed to prove to him other companies charge LESS than they do for labor and then he would TRY to see what he can do for me — frankly I don’t trust him that he will do anything to remendy my dissatisfaction at this point. Danny Z gave me storries about how they come up with their pricing– he went onto tell me their labor charges are less than any other companies due to the pricing in the Appliance Repair Blue Book– company standard. I asked to go above Danny Z to speak to the owners of the company and he refused to give me their names and contact info. It’s hard to believe with all the negative comments on their Unilocal page they are still in business.
Whatever you do — don’t make the mistake I made — check out other places as they charge less than MyApplianceService /​Allen & Sons.
VERY DISSATISFIED — Jody

After 2 months of going back & forth, our $ 45 was finally & rightfully returned. If you have any sort of problem, contact the below individual. He made a dedicated effort toward helping create a satisfying resolution to our own issue. However, would not utilize their services in the future.
Danny Zusman
danny@myapplianceservice…
Senior Customer Service Manager

They overcharge on both part and labor. The drain pump on my lg is 38 $ at searsdirect but he guy charged me 78 plus tax and labor 160 $ so 250 $ for a freaken pump!!! I regret working with this guys what a rip off. Should have checked Unilocal before calling them up.

After getting a call from the management at Allen and Sons, I agreed to add a star if they refunded my money. They did refund my money.
All I got from the manager was stories and excuses, meanwhile the machine has been working fine, ever since I re-​plugged the computer board that their technician un-​plugged!
Lesson (re) learned: BE SUSPICIOUS!

They came out to fix our Samsung dishwasher. The tech asked us what was happening and we told him when we tried to run it, it would stop and two lights would blink off and on.(My husband and I are positive we told him about the lights and do think that they were blinking when he was there though he denies it.)
They charged me $ 225 to change out the thermostat. It worked for about a week and then the same thing started happening. When the tech came back out, he was very defensive and tried to make it our mistake that he fixed the wrong thing by stating if he had known the lights were blinking off and on he would have immediately known it was the water intake. (I think it worked for a few days because the had to pull the unit out to change the thermostat which probably cleared the intake line a bit so ti worked until it plugged up again.) He wanted $ 150 more to fix it and we declined as we no longer trusted him. We called Best Buy where we bought it originally and they diagnosed the problem immediately and fixed it.
I called Allen and Sons and asked the for a partial refund as they fixed something that was not broken and charged us a lot of money. I even offered to split it. (The part was $ 70 and the labor was $ 148.) They refused to take any responsibility for their mistake.
i will never call or recommend this company for that reason. Anyone can make a mistake, but an ethical company would take their share of the responsibility.

Their service guy «Bob» is a hack!
I called and asked for a service call since they were listed on LG’s website as an authorized dishwasher repair provider. They had done work for me in the past on a Samsung washer under warranty and it went fine, but this time…
They came out quickly and sent a guy named «Bob» (Lic #44 255) or so it said on his shirt. I told him, as I did the dispatcher, that my washing machine was making a high pitched whistling sound. I even had a recording I made on my phone and shared it with Bob. He seemed not to care about my recording. He turned on the dishwasher and shortly thereafter it started making the whistle. I told him that I thought maybe the machine had some calcium clogs since it was about 8 years old and asked if maybe he could find some gunk in the machine that was causing the whistle. Again, he didn’t seem to care what I was saying.
He went to work disassembling the motor/​pump assembly. I checked in a bit later and he told me that he’s «seen this kind of thing before.» He said he simply needed to bend something, which he had already done, and now the problem was fixed. He said he’d seen where in the past his colleagues had to replace a lot of parts unnecessarily only to find out the «same» problem could be fixed by bending one part inside the dishwasher. He never explained to me what part he bent, he seemed like it was a big secret.
I assumed he really did what he said he did and fixed the problem. I went to get my checkbook and asked him to turn on the dishwasher to confirm the problem had been fixed, which he did. As I was about to write the check, the exact same whistling sound came back. At that point, I told him I would not write the check and he needed to really fix the problem.
He seemed like he did not really know what to do next. He then got on the phone and that’s when the Russian language scream fest started. He was talking to /​yelling at someone very loudly in Russian and they were clearly trying to diagnose the problem over the phone. Then Bob came to me saying I really needed a sump pump /​motor assembly and the new cost for parts and labor was $ 417. I told him that a new dishwasher was about $ 600 and it didn’t make any sense to spend that much on a repair, let alone a repair that I was not confident was really going to fix the problem.
AT THIS POINT I THREW BOB OUT OF MY HOUSE. I CHOSE TO TRY ONE BOTTLE OF GLISTEN DISH WASHING CLEANER AND VOILA! THE WHISTLING SOUND IS GONE!
DO NOT USE THESE GUYS, THEY ARE CLEARLY HACKS!