AA Party Rentals & Sales

I had a great experience with them helping me out for an extra 30 chairs for my event on a saturday– called last minute the day before. Excellent pricing and even made some entertainment production connections while I was in the store for pick up. I’m about to call them again for my next event and planning to use their stages for a larger event next year.

This company delivered 5 tables, 40 chairs, and 5 white table cloths. I asked for white table cloths and I got discolored ones. The chairs were dusty and ripped in corners, the tables were dirty and warped, one table had ants coming out from the metal sides. This is unacceptable. I was having a party in a few hours, so I was stuck. I called the the company and not only were they nasty, but they said since I delivered them there was nothing they could do.

I am surprised at the unfavorable reviews here. I called about a small order for a Mother’s day lunch I was having. The gentleman on the phone was quite helpful and polite. The cost of delivery was more than I wanted to pay, but I have the capacity to pick up the stuff myself. In hindsight it would have been easier to arrange a delivery and worth the 50 bucks. Long story short, everyone I dealt with was very friendly, polite and helpful. My only critique was the tables were pretty beat up and still had grass on them from a previous party. No biggie, they are rentals after all.
I would totally do business with them again, I believe Alphonso was the name of the man I dealt with. Oh, and I did research, his prices were comparable to other companies in the area.

I went in this place today to get some pricing on items for a tea party for my daughter. I balked at the prices I was quoted for a three tier tray saying that I could buy it myself for that money. To which the owner responded «Then do it! And don’t bother me». He then walked away from me and back behind the counter. Hard to believe they stay in business with service that horrible.

Although they are nice and helpful to get you to rent from them they are HORRIBLE!
i wish i would have read the comments before i rented from them. On the day of my rental i noticed the legs to the 6 chafing dishes were different. I told the owner and he just blew it off I WAS NOT HAPPY. Then I get home to open everything to find OLD, RAGEDY, RUSTED chafing dishes that I had to use since my event was that day. On the day I returned them I expressed to the same guy who i think is the owner he blew me off again! I also called to express my issues to the lady inside needless to say THEY DONT CARE ABOUT THE CUSTOMERS SATISFACTION nor repeat business. DONT RENT from them!!!

DO NOT RENT from this awful place where clients who rent just a few items are treated like crap!!! They CANCELED on me for no reason last minute!!!
I was planning my sisters 25^th birthday party and called AA. By the first impression over the phone they were unpleasant. still, I went to their showroom. We told them our theme and colors for the party but they kept suggesting something else, completely ignoring me. I began to question their expertise. I also realized that the lounge furniture I wanted looked worn and ugly. I ended up only renting a dance floor and bar from them because they were the sizes and colors I needed, everything else I rented from a different company. My sister paid the deposit and we left.
The day before the party they call me to say they will deliver at 9:30am, I told them that first of all we decided that I was going to call and choose a time that was comfortable for me, I was ignored. Then I said ok u can come I just happen to have the other rental company setting up at the same time. That is when the owner on the phone went crazy and said, «Then I will have to cancel your order, we don’t associate with other rental companies» after spending so much time on my party and renting everything on time, it was like a blow to the head. No matter how much I pleaded he kept saying that these are the rules and that he is afraid the other company is not insured (which they were) and he kept telling me it was my fault for not telling him I also booked another rental place. His irrational decision to cancel on me came so suddenly and with completely no remorse or warning that it made me so mad, I couldn’t believe a party company would risk ruining a planned party!!! We were never fully refunded!!!
At this point all I can do is write a bad review but he cannot get away with what he did!

If there were negative stars, I would have gone for several of them. I am in the retail business for most of my life, hence aware that customer treatment and goodwill is the lifeblood of my business.
Following is my experience with this company:
I needed to rent several large tables and large umbrellas for a big family gathering for Thanksgiving. As I entered the store, there was a lady named Paula behind the computer doing some work and she gave the impressions that she was doing me a great favor just by talking to me. Stiff and cold personality. She did not make any attempt to approach me from behind the computer until within the conversation, she realized that I am ready to make a reservation for the $ 230 transaction. I paid for delivery and I was promised that it would be delivered either Tuesday or Wednesday. Since we were setting up for our party Tuesday, I called in and talked to a gentleman (!) and asked if they could deliver it Tuesday. I was told no, it would be Wednesday. Then I asked if I could pick them up myself and was told, no problem. I took my mini van with another help to fetch the tables, putting them on top of the minivan with plenty of rope to secure them. After a few minutes, Paula stepped out with the same cold, callous tone of voice, saying that I had wanted them to be delivered. I replied saying that I did want it delivered Tuesday, if possible, but since it cannot be delivered, then I was told that I can pick them up myself. Her callous attitude continued, saying, «Oh no, we cannot let you put it on the minivan, you have to bring a truck.» I mentioned that since I am doing the transport, I will be responsible for it. What difference does it make to you guys.” The reply was, «If you can’t go with our rules, you can’t take them and if you don’t like it, you don’t have to.
At that point, I thought there should be more companies there willing to take my business. So I googled and found Triple A Rents & Events (818−785−1105). Upon contacting them, I felt as though I was in a different continent: they were friendly, warm, accommodating and had a heck of a lot larger inventory and selection. I told them I will be picking them up on the top of my minivan if it was OK with them. The response was «no problem». When I went to pick up the tables, their worker even helped us load the items.
On my way home, I stopped by AA Party Rentals with the table on top of my car to officially cancel the order. This time, the husband, with the same callous attitude, upon seeing me, mentioned, «We haven’t charged your credit card, so you can just leave.
As a 40-​year retailer, I tried to share a few words, but before I got the chance, he said: «No need to talk, you can leave now.»
I am very social, pleasant and friendly when it comes to dealing with my customers and every one else, so there was no reason for all that bad customer service. I wonder how much more business they could do if they had a different customer service attitude. I also noticed prior Unilocal review have always been negative on this establishment.
Thank you Unilocal for the opportunity.

I wish I would have read the reviews before renting from this location. I too wanted to give local business an opportunity however will never ever give local business a chance without reading reviews.
Will never rent from this location again.
They rented a broken item and then tried to place the blame on my guests. Owner is rude and unprofessional and a sneaky businessman. I have never met a more unprofessional individual in my life. Did not want to give a credit nor partial credit.
DO NOT RENT ANYTHING FROM THIS LOCATION.

Despite the horrible reviews, I still took a chance on this company. Can I say that all the reviews are right, on the money. When I got my deliveries they were wrong and when I called to make the corrections Alfonso was rude and advised me that it was my fault. He proceeded to tell me that I was wrong and didn’t know why I would order the wrong thing. The people at this company are very inflexible and unaccommodating. I still wonder why they’re in business. It’s not worth the more reasonable prices.

Horrible place to rent things from! I wish I could give zero stars! He didn’t give us the right supply and when I asked him to change some things, he wanted to charge for it… very unprofessional! Will never recommend him to anybody for sure!

Convenient, prices were comparable to other rental places around. … But dingy, out dated and limited selection. And like a bunch of other reviewers, lacking in customer service skills.

Save your time and money and go elsewhere.
Unbelievably unprofessional and horrible customer service.
When I got home, i noticed one of the chairs i rented was damaged. This was on a Saturday. They close at noon on saturdays and re-​open on mondays.
When I went to return the items on monday, I told the owner about it.
He said: ‘You should have called me and told me ahead of time’.
Short story: he didn’t care, did not want to refund me money for the chair.
For not wanting to refund $ 2, he’s lost my business, not to mention he’s getting this review and my recommendation to everyone I know to stay away from this place.

Rented for the first time ever for our wedding party of 40 guests. Found AA Party rental on line. Even though our party rental equipment was quite small, they were nothing but polite, helpful and professional. Both people we dealt with in the store. A very polite gentleman and a very friendly lady. Even the guy who loaded my van with the stuff we rented was extremely polite. I can’t speak how it would’ve been if I would have rented much more stuff for more money, but the friendly service for the few things we rented, shows me that no matter how little you rent and pay, they still seem to appreciate the business. I guess, often it depends how you behave and treat business folks. If you’re friendly and respectful, most likely you get great service. Paying lots of money doesn’t give people respect and class automatically. If people need to resort to criticizing other’s looks and sizes, shows me that there wasn’t much respect and class in the beginning.

Thank you AA Party Rentals! You have rescued me so many times from my own poor planning by delivering whatever I need with little or no advance notice!
AA Party Rentals doesn’t specialize in high end linens, table service, etc– but their customer service and prices can not be beat! We host many events throughout the year and when I need the latest trend in a dance floor or outdoor furniture, etc., then yes, I one of the bigger rental companies. HOWEVER, try calling any of those companies in a pinch — and beware the delivery fee!
I count on AA Party Rentals for our smaller events, our last minute events and frankly any time where a basic table, chavari chair, etc. will do– because I love giving this smaller, family owned company my business! They don’t try to compete with the bigger companies– their niche is truly customer service and pricing. I have NEVER had something delivered that was not in perfect working order; I always know when it will be arriving and they are always flexible about pick up.
Thank you AA Party Rentals!

I called AA Party Rentals today inquiring about their pricing on some items. Needless to say some of their items are way overpriced. I have worked with A Rental Connection in Canoga Park many times in various event settings and have never been disappointed. AA Party Rental’s customer service representative was not very nice. Secondly their selection is not the best. I would rather take my business elsewhere.

We were throwing a huge party that my wife was organizing for a couple of months. I was in charge of getting tables and chairs at the last minute. (I told her we needed them early but she gave me the go-​ahead late.)
She said to go to AA Party Rentals. As a Unilocal devotee, I was nervous from the bad reviews but she had used AA before with success and mentioned the reviews were old.
The people were really friendly and helpful. The showroom had the furniture displayed so I understood what I was getting. Prices were really reasonable.
We ordered a ton of chairs and a few tables. We picked them up and they were just what we needed. We had an easy time returning them a couple days later. Their staff was really helpful unloading the items from our car.
We’ll use AA again.

I’ve been ording for this company for many years for Thanksgiving, family gatherings and baby showers. My orders are small, usually a few hundred dollars. They have always been courteous, accommodating and easy to deal with. My orders always arrive on time and when possible they have delivered early. I have nothing negative to say about my experiences with AA Party Rental and I will continue to order from them in spite of the previous revues.

Dont go here !!! Horrible customer service. Not friendly. Id rather pay more and go somewhere else just to have better service.

The previous review is right on the money! Just got off the phone with them after they sent me miss matched table cloths, dysfunctional tables, and dirty chairs. They said it was our fault for not noticing right off the bat when they delivered three days early and expected us to set up everything for an outside party three days ahead? They should not be in the customer service business at all. They scoffed at me dropping $ 1,000.00 on the order and said that people spend $ 14,000.00, so they were not impressed. I guess in this economy, they don’t need anymore of my business. I’ll take my $ 20,000.00 Bar Mitzvah order somewhere else!!! You see in business you never know what is coming around the corner for your customer. I think they just had a «Pretty Women» moment, too bad they probably won’t get it!
STAY AWAY!!!

Horrible customer service. I should have knwn by their out dated cheesy «demo» party set up looks in the front room. I walked in with the «fat» lady complaining and bickering to the thin front desk guy, husband and wife I assume. I was ignored until I said «can you help me ?». After I set up my rental I walked through the place to see their «stock». SHOCKING ! Dusty, thrown about rentals of ALL their supply in complete shambles with no organization or signs of care. They actually store things on dirt !(Look under trailers/​trucks)
Seriously, go see for yourself.
My return of my item was not pleasant, they are rude lazy and just seem burnt out. I mentiontioned to the «fat» lady .“Where is your customer service? She just turned around and walked inside muttering words.
UNBELIEVABLE ! In this economy and with so many other rental company’s that we as customers have a choice to do business with…,
you would think they would put in even 20% effert in wanting return customers.
HOWEVER, they are in a convient location, therefore if your willing to «suck it up» then do biz with them. If its for a huge wedding or party, I would go with another company who has better reviews and service.
You have been warned.