A Touch of Glass

Excellent work — Prompt, professional and I couldn’t have asked for anything more! By the way, this is the second time I have used A Touch Of Glass. The first time, they fixed a broken window and this time, they replaced the glass on my two front entry doors. They did a beautiful job and Peter was awesome. Highly recommend.

I had a broken window, Very pleased with the services, the pricing was great. They showed up on time nothing more you can ask of a glass Co.

I called and emailed this company for their services. it’s been over 2 weeks now and I still have not received a response. Very unprofessional!

I had used ATOG about 10 years ago for two big glass shower enclosures and sliding mirrored doors and they did a superb job. Just recently I needed many more glass related projects done and called them back. I received the same amazing service and pricing. I can’t say enough good things about Peter and his staff. And, Peter is always smiling and cheerful which is just an added bonus.

Bunch of amateurs.
I had a glass to do they said okay I told them which way I want to install it and what kind of glass I want to put in,
they said no problem!
then they cancelled by saying we cannot do it but he already took my card number and information.(he said that he didn’t charge the card but i didn’t check yet).
then one of my guys was there to pick up my frame and one of the employees told him that he going to do it for me after work but it going to cost me more money than the store charged.
And don’t tell my boss anything.
a bunch of amateurs dont work with those guys.

I live in Woodland Hills and needed a simple replacement mirror for my bathroom. I walked into A Touch of Glass and started to explain what I needed to the woman who was working there. I consider myself to be a very polite and considerate person and treat people with respect. As I started talking to this woman I was immediately struck by her rudeness. I tried to ignore it but as I tried to place the order her rudeness reached a point where my blood was boiling. I said to myself «I don’t deserve to be treated this way or spoken to like this» I’ve never done this before but I finally felt her behavior was so inappropriate I stood up for myself and said «You know, I don’t like the way you’re speaking to me so I’m going to take my business somewhere else» She said «sorry», which I’m sure she wan’t. I went to another glass store on Topanga Blvd south of Ventura Blvd. The gentleman who helped me there was polite and friendly, and their prices were much cheaper than Touch of Glass. Glad I ended up here, glad I stood up for myself at Touch of Glass, glad I let that woman know that her behavior was unacceptable. No one should tolerate rudeness!

I ordered a mirror for a vanity. The man asked me for the dimensions, asked if it was to be beveled (it was not), and said it would be ready in two days. It was. They were very nice and gave me information about installation that they thought would be helpful, although I already knew what to do.
However, when the man said he would grind off the sharp edges, I didn’t realize he didn’t mean he would grind the edges. Every mirror I have ever seen has a convex grind on the edges of the glass and it didn’t occur to me that they wouldn’t do the same for my mirror. I felt, at the very least, they should have asked if I wanted it done. I didn’t notice there was no grind until the mirror was in place, so I’m stuck now.
Overall, I was happy with what they did, but I’ll have to be more careful about being very clear on what I want, even when I think that certain things are standard practice.

On time EVERY time. Professional. Friendly. The work is beyond superior. Affordable prices. Easy. I can’t say enough.

Needed glass cut for a desk top and an art piece repaired. No problem, excellent service, fun people who shared thier knowledge.

These guys were fantastic! Have had 2 bathroom renovations in the last couple of months and they have done both shower enclosures. Pete comes out and measures up and gives a fair quote. They scheduled a date and time to install. (usually a week)
Alex and Jeff came out on time and completed the job without fuss or mess. Painters that were working near Alex and Jeff were also very impressed with their work ethic, total professionals and take pride in their project.
Both Shower enclosures look beautiful.
Would totally recommend this company.

I called and made an appointment to see if my shower enclosure needed to be replaced and also to see about removing a full length wall mirror.
Peter came out and instead of trying to sell me something I didn’t need he gave me some suggestions that might be better & less expensive way to go.
He then sent two of his guys to remove the mirror at a very fair price and they were also great!
The mirror reomoval guys showed up right on time and did the job fast without breaking the mirror or making any mess… I was 100% happy!

It’s kind of sad that one bad experience from a single customer might deter a multitude of curious customers from giving this company a try.
I did, in spite of the previous poor review, which I can understand the disappointment and frustration, but hey… opening up shop pulls you in 10 million directions. Something’s bound to slip. It’s unfortunate it was his work order, time, and work day.
And now for my experience. Pete was GREAT when I arrived with my shattered $ 400 dollar mirror from DWR and descriptions for a piece of glass for an outside table I also needed. He asked all the right questions, treated me like a person, not moneybags, and was even out-​of-​the-​way helpful with my designer friend who I dragged along with me, giving her contact information of suppliers, availability, and brochures for her work. I really respect someone who takes the time, is attentive, engaging, and does it with professionalism and a sense of humor.
Both my mirror and glass piece were estimated to be done by the end of the following week. Two days into the week, Pete called… both were done and ready for pick up. ??? Phenomenal.
And then came the actual work… beautiful, professional, exactly as specified… couldn’t ask for more.
So yeah, I understand nobody’s always on their game, especially when they’re just– just opening. I just think readers need to understand that such was the exception and not the norm. I will gladly trust these guys exclusively with my mirror and glass needs in the future.
Great work, in record time, deserves proper recognition.

I had used this company to make a mirror — the work was fine … but i called them to do a shower door adjustment and scheduled it 5 days in advance for their first opening. As it was a mid day appt I had to take a part of the day off of work to be home … they somehow erased the appointment from the books and were a no show … when i called they said they could do it 5 days later on a weekend (i would be out of town so that didn’t help) … reliability is not a word i would use with them VERY DISSAPPOINTING !!!