Canby Ford

I hardly know where to begin with giving kudos to the folks at Canby Ford.
If I were to tell you the story about our car and the issues that we’ve had with it, you’d wonder why I’m giving a 5 star review, but it’s because of the incredible way that Canby Ford has taken care of us and dealt with the issue — even when they didn’t have to.
We bought a used Jeep from them a few months back. Being the penny pincher that I am, of course I did not elect to purchase the additional warranty and so I should be SOL when it comes to the issue that we’ve had. but not at Canby Ford.
I contacted our sales person, Rex to ask him if there was any chance of them being able to repair our car. He checked with Leon in the service department and immediately they offered to give us a loaner car and find a way to get it fixed. They are a Ford dealership, and we have a Jeep, so they didn’t have to do it since we did not have a warranty, but they did.
After the first repair, the problem continued to exist. Unfortunately it’s one of those «let’s fix this and hope it’s not worse» issues. Of course it was worse. Called them and they said bring it back and we’ll send it out to the Jeep Dealership. Got it back, and unfortunately the problem continued.
Contacted them again, this time they said they would pay for the next set of repairs since they wanted to stand behind what they sold. How amazing… especially since that repair was a couple thousand dollars!
We got the car back two days ago, and still the problem exists. Once again, they have gone beyond the call of duty and said they will take care of it.
Although this issue is more frustrating than I can begin to explain, the way Canby Ford has taken care of us through it all has been nothing short of amazing. It’s great to know that I can purchase a car from them with Peace of Mind that things will be taken care of and they will stand behind their product.
Thanks for Everything, Canby Ford!