Eagle Mountain

Was paying way too much for oil heat five months out of the year and so did some digging for geothermal. Reached out to Eagle Mountain to give me a quote and was sufficiently pleased with the pricing to move forward.

Issue # 1 — Since they don’t install, they provided contact information for an installer in my area that they had used in the past. Still not sure if this was a bona fide bait-​and-​switch, but that «recommended installer» gave me a quote that I based my decision to move forward with geothermal on. In hindsight shame on me for not paying attention to the discrepancy (his quote was $ 15k vs the others from $ 45k to $ 60k). So when I finally purchased the equipment and had it delivered, that «recommended installer» conveniently disappeared.
Issue #2 — Warranty on equipment is only one year. Some items didn’t make it beyond a year-​and-​a-​half. BEWARE
Issue #3 — When replacing some items, Eagle Mountain shipment didn’t reach us and they blamed us (apparently the customer is not always right).
Issue #4 — I’ve since signed on with a local geothermal company that I am really happy with for ongoing service and maintenance. Their initial audit revealed that the system that Eagle Mountain sold me was right on the threshold of full capacity; so poorly matched design to the house.
All in all, the experience with geothermal has been positive, but I desperately wish that I could have used almost any other company. If you use Eagle Mountain, I wish you the best of luck… but you’ve been warned.