Dunkin’ Donuts

Stopped by to pick up 3 pounds of DD Ground Decaf because it’s a lot easier to brew it at home instead of going through the live circus that is DD Canaan.
Me: 3 pounds ground decaf, please.
Clerk: Hang on …
Clerk: [3 minutes later] Here you go.
Me: Thanks, but the bags say Dark Roast.
Clerk: oh, it’s OK, we’re out of decaf bags. It’s decaf.
Me: OK, thanks.
Me, next morning: WHAT THE F!!!
Just another day in corporate paradise…

I do not like to write negative reviews, however the service at this Dunkin Donuts location is so outrageous it must be said. There are a few workers at this location that make no effort to disguise that they can’t stand their job or their customers.
This location is usually out of something (a cup size, straw size, or a flavor) and a machine is often broken (latte machine is broken probably once every two weeks) and the staff seems very pleased when they inform you they can’t make your order. One morning when I stopped for a coffee at 6 and then again at 8:30, the woman at the drive thru said «didn’t you JUST have that?», discouraging my repeat visits. This same person likes to flop your credit card on the counter rather than simply hand it back to you, even when you have your hand out.
All of these little behaviors can be tolerated if in an isolated incident, however they seem to be encouraged to continue with no clear indication of who is in charge. Compared to all other DD’s in the area, this location is by far the most unpleasant and disorganized.

This is the only place around to get decent cup of coffee and a DD style egg sandwich in the morning… EXCEPT…this morning I had a 7 inch blond hair or white hair n my egg sandwich. Gross!!!

Does the job. Drive in. Order your items. Get your items. Drive out.
Though, admittedly, I’m surprised an accident hasn’t happened, as the end of the drive-​thru lane directly intersects with the entrance to the gas pumps at the adjoining Shell station. Be cautious!