Wig ‘N Out

My mom is going through chemo, she feels horrible. My experience here with Catherine was incredible. She was patient, she allowed my mother to try on many wigs until she found one that she loved. My mom looks even cuter than before she lost her hair. So happy with this experience.

Ever have an experience as a customer that was so awful that it’s hard to stop thinking of it… like PTSD? That’s how my experience was at this wig store.
The worst part was that the cruel treatment was directed at my teen aged daughter that needed the wig for a medical reason.
I’m glad to hear that some people are with serious medical problems are having good experiences — assuming they’re authentic reviews, but the owner and I know how she treated us, which was so awful it inspired me to open a Unilocal account. I hope she’s learned to be more compassionate and polite… And I Sincerely Hope she’s invested in some diversity sensitivity and competence. It is NEVER okay to discriminate against someone because of who they are. It lessens us all.

went with a friend. we found it hard talk talk to staff. She seemed to dismiss our concerns. She wanted to direct the conversation to what she had in mind???
kinda if we don’t have it you don’t need it.

My spouse has been putting off getting a hairpiece for a while, but now she’s decided that it’s time. We spent some time Unilocaling and googling to find a ‘real’ wig shop ran by a professional ‘wig fitter’ rather than the stores that simply carry tons of ‘club’ wigs for fun. We visited a few places but all were places that simply ‘sold’ inexpensive wigs and no real professional assistance was available.
We finally ran across Wig ‘N Out on Unilocal and between the reviews and photos, it seemed like a legitimate shop ran by a true wig specialist.
We visited the shop yesterday and was pleasantly surprised by the very caring and friendly proprietor (Catherine) who is quite knowledgeable about wigs and their fitment as well as maintenance and even suggested a particular stylist to have the wig/​hair-​piece cut and dyed if necessary. Catherine is an RN and has worked with women the require wigs due to medical necessity for many years. While happy and friendly, she’s also very straight forward and that is very appreciated. Shes more interested in helping people than ‘add-​ons’ and such,
The store is nice, clean, inviting, and has a fairly large selection of hair pieces and wigs, both in synthetic and human hair. We were free to browse around and found a lot of very cute ‘cuts’.
At this point my wife only needs a hair piece rather than a full wig and we looked at both synthetic and human-​hair. As expected, the human-​hair is roughly three to four times more expensive and requires more maintenance than synthetic, but because she wants to use a curling iron, she needs human-​hair. Her style and color selection was made and then we looked for a ‘bob’ style wig for a relative. We found a cute two-​tone ‘bob’ and added it to the order.
The wigs I wear from time to time have been purchased elsewhere (we hadn’t yet discovered this lovely place) and I had some issues with proper fitment and such, but Catherine was more than happy to provide me with assistance which I appreciated very much.
We can’t wait to make our pick up in a couple weeks.
My wife and I will be making more purchases at Wig ‘N Out in the future and I highly recommend this shop to anyone that wants a quality wig or hair-​piece and/​or needs fitted or simply needs help from a true professional.

My experience with the wig n out out has been as follows I purchased my natural hair wig from another company in San Francisco but I live in San Jose so I asked wig n out out to give me a recommendation for someone that could trim or cut my wig.
The owner return my call timely told me that she only cut wig for own clients and she had no recommendations to offer. I even asked the question again saying I was new to the area and only needed a recommendation.
She was very consenting and snooty with her response that she only works on her clients wigs as someone that’s fighting cancer it was sad to hear that someone with 30 years experience in the San Jose area had no other recommendations for this cancer survivor.
Very disappointed and I would never recommend this place for someone that is fighting cancer.

Catherine is GREAT! Helped me find the look I was searching for in less than 15 minutes. Highly recommended!

I have never been treated so poorly at a store in my life. I went into the shop based on Unilocal and a referral from Kaiser oncology department. I tried on wigs and chose what I wanted ordering a $ 300 wig. I waited for weeks and she never called me back to pick up the wig. Once when I dropped by to inquire she was bleaching her teeth and wandering around looking for my wig. She even said she looked in the garbage! I told her to call me when the wig came in. She never called until I told her to give me my money back. When I went to her shop she had some wig in her hand she claimed was the wig I ordered. It was not even new! She unceremoniously threw it in a bag. I had to remind her of the shampoo and brush she promised for my inconvenience. The wig is not the right one. She refuses to take it back because she claims it is not defective but it frays and looks worse than the costume wigs I bought for halloween.
This woman had absolutely no empathy. She is unprofessional and I will make sure those who would refer cancer patients no longer do so.

Great service and quality selections! I brought my 80-​year old mom for a wig (she’s new to wigs) and Catherine was terrific with her. She gave us recommendations, tips, and was incredibly patient and knowledgable. I drove from SF to pick my mom up from Monterey just to take her to this shop because of the Unilocal reviews and I’m so glad I did! Well worth a visit. I would rather get amazing service and quality than go to less expensive places where we would not get the information and attention that Catherine showed us. I highly recommend this wonderful store!

I came to this store looking for a wig for work (as my hair is a bright red mohawk). The woman there was very helpful, and let me look around the shop even though I was unsure about buying anything. After asking me my price range she told me the wigs start a bit higher than that. Though it made sense because they were obviously high quality. In the end, she gave me the address to another store that had wigs that might fit my price range, and gave me a business card saying that if I couldn’t find anything she would try to find a way to give me a discount. It felt so nice and welcoming there. I’ve never been to a store that willingly gives you another place to go that can fit your budget better. If my budget increases, I’ll be sure to come back.
The wigs are very high quality, and the customer service is great. It’s a bit pricey, but the wigs at this store are fantastic.

I have been to this shop several times. Not only is it delightful, the owner is very attentive and knowledgable about what wigs suit you. I understand she is a former registered nurse which explains why she is so compassionate about what people are going through with chemo and the side effects.
The one negative review amongst all of the 5-​star ones must indicate that lady was having a bad day.

The business owner has posted that this is not true. Nothing could be further from the truth and you can read a review from one of my friends who came with me that day. There were four of us. We don’t lie. My description was a play by play of the day.

I was headed towards chemo and wanted to get some wigs in place prior to my hair falling out. I checked out the free wigs at the Cancer Society but unless I wanted to look like a Golden Girl, I didn’t have many good options. Catherine was wonderful at assessing my needs and immediately picked out a couple wigs that looked great on me! In fact, eight (yes, eight… I had a bit of an obsession) wigs later, her two wigs are the two I wear the most frequently. They are moderately priced (around $ 300 each, although I am sure there are cheaper ones) but good quality (I’ve tried enough on now to know the difference). She was very helpful when it came to information on wig trims, insurance claims, etc.
I probably should have deducted a star because she promised to mail me a couple of wig stands I had purchased but were out of stock when I picked up the wigs, and I haven’t received them. But I’m willing to overlook that since she was such a wonderful help during a time I definitely needed it! It’s not really your costume wig kind of shop, but if you need a nice quality wig, Catherine’s your gal.

Catherine and this shop are great! I brought a some girlfriends in for wigs for traveling and we felt welcomed and supported. She is very honest and tells you what she believes is flattering and what is not. I appreciate honesty and would recommend this shop to anyone with a need for some beautiful hair! Good value for money!

I’m not an expert in wigs but i will recommend this shop to everyone.
The owner of this shop is great!
She knows what you need before you know what you want.
She spent with my mom 1+ hour to find the right wig for her.
My mom is very picky and it’s not easy to please her.
The wig we bought is not cheap but … ‘you get what you pay for’.
She has quite an interesting wig collection and if you can’t find your color she will order it for you.
BTW, I left a message on Catherine machine and asked her to call me back because i needed to know if the shop opened on MLK day.
How many shop owners will call you back?
She called me back promptly.

I have alopecia and I’m very sensitive about it and I had to find a new hair store after moving here from another state. I don’t like change and I was very reluctant to give anyone a chance to earn my business. But I have to say Catherine is great, shes very helpful has a good selection of hair styles and most importantly to me is that she didn’t make me feel awkward sitting in her chair bald headed. So happy that I found a
hair place!

I came here looking for a fun, party wig (read: colored). It was after Halloween so the selection was limited. I didn’t end up purchasing a wig here, but I did chat with the owner for a bit and she was really nice. The wig selection of natural colored wigs was extensive and they looked really nice. I would send anyone here who was looking for natural looking wigs in different styles.

Walked into this place on a whim. I had heard nothing about it, but saw it when I was driving past. I liked that all the wigs were displayed as opposed to in a catalog or cataloged within the mind of the owner/​workers.
Catherine was friendly and helped to try on as many wigs as needed, although found the «one» right away.
The wigs looked more realistic than ones I had seen at other places and were also MUCH better priced.
I felt very comfortable and at home at this place and highly recommend it!

I have been going to Wig’n Out for over 10 years. I was a customer when Catherine had a kiosk at the mall.
Catherine is professional, caring, and knowledgeable. I love her and will continue to patronize her shop for as long as she’s there!

My daughter had searched everywhere for a wig cap for a scene she had in drama class. We couldn’t find one anywhere! Luckily, I’d seen this store while driving down Bascom.
The owner was incredibly nice, even though it was a small purchase and she was very helpful too. Her shop is really, really cool. She has a huge room of wig choices!

I went to this place with a friend who was coping with a hair loss problem that was very traumatic for her. After leaving this place, I felt like the owner was not only rude but just down right insensitive and a tad bit cocky.
This was a new experiences for her (hell the both of us, only time i’ve been in a wig store is during Halloween) and she was still upset about talking about the whole thing. The owner took her to look at some wigs but she appeared impatient. She showed her wigs that were completely not she was looking for and kept changing prices like she was making them up in her head.
Also, she noted being a nurse for over 10 years and her experience in the field. This left us puzzled when my friend asked some questions and the woman could not answer any of them… (did she say she was an EX nurse?) …
Anyway, my friend didn’t feel like buying anything because she was a little overwhelmed by the lady pressuring her and all the new changes… she only wanted a feel. But the thing that made her NEVER want to come back is when my friend mentioned something about «recovery» (from the hair loss) The owner just LAUGHED and said, «Oh honey you’ll be back» …
Wow, why the hell would you say that to someone who is going through such a tough thing? Pretty rude to me. and insensitive to say the least. No thank you.