Tom’s & Scott’s Plumbing

I had Kirk come out to fix a few things at my house. One of them he couldn’t take care of because the toilet needed to be replaced, but I liked him and asked for a second opinion about my tub spout, which my contractor had poorly managed such that we were not going to be able to use the spout that matched our other fixtures. Two other plumbers had said they would have to tear out the back wall and repipe it from the back, but Kirk went out to his truck and made a pipe that fixed the issue. I might get a tattoo of his face on my left shoulder.
Kirk is my goto now, and damn it feels good to have a go-​to plumber.

Called this morning and left a message for service. They called me back within an hour with a time window. Kurt showed up within the time window and did an excellent job fixing our sink backup issue. He was really a class act.
Not that anyone hopes for plumbing problems to happen but if/​when they do again I will gladly use Tom and Scotts as well as refer them to anyone having plumbing issues.

Without hesitation we would recommend Tom and Scott’s plumbing. Finding a plumbing company that you can rely on for the quality of work, honesty in explaining the problem and not overcharging for the parts and labor is a rare find. High marks to Hugo who within a hour had our master bath toilet seal replaced, work place cleaned — you would never know anyone had been in the bathroom! Hugo was not only exceptional in knowledge but courteous, helpful and offered tips and suggestions to maintenance and care. Thank you, Hugo and Tom and Scott’s plumbing.

I needed to replace a gas line between the service and my pool house, a distance of about 40 feet. I chose to dig the trench myself. Scott was great to work with in determining how the trench should be dug to comply with code. His installer Mitch did a great job of installing the pipe and fixtures that was very professional in appearance. Scott and Mitch showed up when called and were very pleasant to work with and the cost was reasonable for the job that was done.

I needed my kitchen line snaked for a clog. Called the office and had service completed the same morning. Respectful mechanic, priced right!
Will call back if more service is ever needed!

Our shower wasn’t getting hot water for more than a few minutes, and Kurt came by to check out the problem. He immediately saw that something funky was going on with our water heater, and when he received the necessary parts, came back with Scott to finish things. I will call these guys for my plumbing issues as long as I’m in the area– they were courteous, called about their progress, and even called a week later to see that we were happy with the job. Great people to work with!
**Some reviews have mentioned that they didn’t hear back in a timely way during evenings or weekends; I’m fairly certain their voice mail message explicitly states that they do not do emergency work. They were very prompt during their normal business hours.**

I called because of a stopped up toilet. Phillip came out and «fixed» it for $ 155. Two days later I had to call again because the toilet was again not flushing. This time Frank came out. He said that there was a crack in toilet and should be replaced. Huh? Why wasn’t I told this in the first place. I called today and the receptionist told me she could have the owner call me back. So far, no call… I won’t hold my breath.

Had a rusty galvanized supply pipe which was very very set in place. Phillip came by within a couple hours and fixed everything. Fast, friendly, not sure what else you could ask for. Highly recommended!

My dilemma was to either buy a new dryer or have a gas line installed. Tom and Scotts plumbing assured me that their option would be a better one and less costly than buying a new Dryer.
My mistake was in not getting a formal/​written quote, i trusted their input, based on all the good reviews. But I now know why there are a few negative reviews about price. if they see an opportunity they’ll take it. in hind site, i wish I’d bought a new washer and dryer set, instead of having a gas line installed, it would’ve saved me a lot of money.

I have been using Tom and Scott’s plumbing for over 10 years. Pat who works in the office is always helpful and friendly. The owner Scott has been amazing! He is such a nice guy. I would highly recommend them for any plumbing job.

Such an amazing company! I wish more companies prided themselves on a good work ethic like they do. Thank you for coming in and doing your job right and at competitive prices. I plan to refer you to all my friends and family for their plumbing needs. Thanks again guys!!!

Monday July 29, 2013: Tom and Scott cameb back to our house at 9am. Fixed the problem. I hope it stays fixed. We appreciate their follow-​up.
Sunday July 28, 2013 (1 star): We choose Tom and Scott based on their Unilocal reviews. Typically we have great experience with 5 stars businesses. This Friday the team came to our house, got on the roof and within 60 mins said are pipes are open. However within 24 hours our toilet flush restarted flooding the bath tub. We have called Tom and Scott multiple times since Sat with no reply. I hope they come Monday early morning and complete the job.

Had washer drain snaked. Hugo came out an hour early. Clean and professional job. Hugo also gave helpful tips to prevent future backups. Great job!

I had a great experience today with Scott and his employee– after searching Unilocal for a plumber for my moms duplex in Campbell, I selected Scott for the very positive reviews and now I can see why:
Very friendly service
Quick turnaround
Better price
On time
Neat and clean
Quick resolution of the issue — a backed up washing machine drain line
I will not hesitate to call Scott for my future plumbing needs — highly recommend
PS he has been in the business for a long time and relocated it from Saratoga

I have been a customer of toms plumbing for at least 20 years and would always have given 5-​stars. My recent experience I downgraded slightly because of their refusal to give me an itemized bill for the parts and labor. In the past I never felt the need so never asked however this time the bill seemed excessive. I had hoped for an explanation but received none. To their benefit, they offered me a 10% reduction and I accepted it but still felt that I had paid too much. They could have at least separated the parts from labor.

I needed the flange under my main bathroom toilet replaced as it had rotted out and my toilet was no longer anchored to the floor. I got quotes from Roto Rooter and one other company before I finally called Tom’s Plumbing. They were referred by a local plumbing supply house and I usually trust those guys opinions. The folks at Tom’s were professional from the get go. The job turned out to be pretty difficult. There was a lot of concrete that had to be chipped out by hand in order to free the broken flange. Mitch and Scott were respectful, professional and did a good job. They ended up doing the job for a lot less than Roto Rooter and the other company had quoted me and they did great work. I will absolutely call them again in the future if I have additional plumbing needs. I highly recommend them!

Great service. Competitive prices. Showed up on time, for both visits. Had to go back and get something (my fault not theirs). Did a little extra work for me during the service call. Mitch was very good. Would recommend the company any time.

Fantastic! They arrive on time, are super friendly, are happy to explain issues in terms easy for non-​plumbers to understand, and really know their plumbing. We had a huge list of issues (some large, some small) that we needed addressed and they were on top of the diagnosis and had a fix ready for each problem. We highly recommend them!

Wonderful, friendly service! We have been using Scott’s Plumbing for years and have never been disappointed. They have been especially good at diagnosing mysterious leaks and finding the sources of the problems. They are also leave the workplace clean. We have no reservations of any sort about this company.

We have used Scott’s Plumbing for over 4 years and have always been impressed. Professional, on-​time and they get the job done right the first time! Highly recommend!