Suzie’s Pet Salon

I have been taking my shih tzu’s to Suzie’s for a few years. Sadly my elder girl passed away last spring. My younger guy (about 5) had been banned from Petco and another independent groomer for his attitude! We spoke to the Vet and got him some meds to calm his anxiety. After explaining how Harley behaves, we made an appointment for him at Suzie’s. When we went to pick him up we were told not to give him the meds again as they made him lethargic. Well he looked great and since it went so well we have continued to go to Suzie’s every 2 – 3 months. Last week we had an appointment for Harley and a little stray poodle mix (I hesitate to give her a name yet as I don’t want to confuse her in case her owners come to claim her). As usual Suzie’s did an outstanding job grooming Harley and when they brought my little stray out, she looked amazing. So much so, I didn’t recognize her. Because our little stray is a rescue, Suzie’s gave me a very much appreciated discount! I can now post her picture without any embarrassment as she was terribly matted before with long hair in her face. I have recommended Suzie’s to everyone in the neighborhood and will even recommend her to all the rescue groups as well!!!

Susie’s Pet Salon you are truly the best. Thank you so much for taking such good care of our doggies. We are sad to say that two of our doggies have arthritis and we have to switch over to a mobile groomer. We have enjoyed our years and years and years visiting your pet salon and recommend you to all of our friends and neighbors.
Happy new year!

I’ve been bringing my wheaten terrier Reese a 3 – 4 times now and have always had a great experience. She’s happy and groomed perfectly when I pick her up. After a bad boarding experience they went above and beyond to clean her up. Plus they’re always able to squeeze us in.

I’ve been meaning to write a review about Suzie’s Pet Salon for awhile now. She and her team have groomed several of my foster pups as well as my dog. I am thoroughly pleased with their services. Not only do the dogs come back top-​notch, but they are not stressed when entering the salon or during pickup. Suzie’s is unique in that the dogs get to relax in a nice un-​crated, comfy dog bed before and after their grooming. Most are napping when I come in for pickup — a good sign that they are not stressed. The entire staff seem to know how to handle dogs to keep them relaxed. Thank you Suzie :-)

Such great service! My Ziggy needed his nails cut really bad. I was a little ashamed to bring him in bad :/​I called ahead to see if they had time and luckily they were able to squeeze him in! Ziggy has the best nails in campbell now because of this place. I’ll continue to go to them from now on.

I was so happy when I picked up Sadie… She was proud and strutting… it was adorable.
In fact, when I went to pick her up, it was quite funny…4 other completed pups were all sitting proper and pretty, clearly happy with their new «do’s».
My bichon puppy is 6 months and she’d had one bad experience with a mobile groomer that made her very skittish: I was afraid that Suzie might not be able to do anything with her because of her anxiety… When I went back, she had an adorable cut and was so happy it was unbelievable. She actually spent half the night at the mirror (kid you not!!)
Melissa took care of her, and had totally bonded with her. These people really care about the pets they work with. They have my business and appreciation.

They were great! I have a 3 year old Siberian Husky who was starting to shed his undercoat. They knew exactly how to handle that type of coat and he came back looking great and not nervous at all. Thanks!

I had been taking my baby yorkie named Oreo to pet smart for his grooming needs but after so many tries and disappointments I found a new place and a awesome groomer named Bree who I met through mutual friends and everything she told me and assured me that at Suzies how my baby will be treated was all true I never felt so comfortable leaving him there with Bree she treated him like her own pet and that alone sold me ! She called me within 2 hours after I drop him off this morning which was awesome and then to see him and his cute hair was just the best gift ever I found him the best groomer and the best place he will be going back there as long as Bee doesn’t going anywhere ! Oreo and Bee have begun a new friendship in bonding as pet and groomer ! Thanks again ! Bee your awesome and the best at what you do with these pets ! Keep up the good work

My Biewer looks so handsome after his visit to Suzie’s! They cost a little more than other salons but it’s super worth it if he comes home this cute. The employees are super friendly and accommodating (I called on Saturday at 10am and they were still able to squeeze him in). We’ve visited other salons before (showtime, Ken’s, Petco) but he never looks this good. Thanks Suzie’s!
PS– my dog came home from Showtime scared and shaken. I will never go back there.

*update*
I spoke to Suzie and she was very professional and reassuring. She explained what could have happened and apologized for the lady that I had spoken to earlier. She is great and if I come back, I will definitely make sure she is there to oversee her staff.
*update*
My Alaskan Klee Kai, Winter, came in today for a grooming. He left limping. I called to ask what happened and what they did because he came in happy and healthy. The lady who answered could not tell me what could have caused this. She thinks it was because he pulled away when they clipped his nails. That does not cause him to limp though. Naturally, I was extremely frustrated and angry to hear. We as customers trust that you will take care of our dogs when we drop them off. I don’t expect him to come home limping. All the receptionist could tell me what «we didn’t intentionally try to hurt him». UHH duh! I hope not but he did. Take ownership of it. And she also said «do what you have to do, if that means taking him to the vet. I don’t know what else to tell you». You’re kidding me right? DO WHAT I HAVE TO DO? I didn’t think I would need to take him to the vet after a day at the groomers!
I left a message for the owner and still have not heard back from her. I probably won’t hear back from her. I WILL NEVER BE BACK! You can go here if you trust that your dogs are safe. But I’ll take my business elsewhere.

We brought our 2 pups for the first time and we are so happy and pleased with the service that they received! We arrived during the stated drop off times and they called us within the time window we asked to be able to pick up our furbabies.
When we walked in there where lots of dogs waiting and mid-​grooming. All the dogs were out and on doggie beds and not locked up in crates.
We saw that they had treats and water bowls out for the dogs.
When they took our pups they did a quick look over and told us what they thought would be best, but not pushy on any extra services. We brought pictures which made it easy for them to groom our dogs to our liking and they turned out just as we had hoped.
When they called us to let us know our dogs were ready to go home, they gave us a run down of what they did and observed. They did tell us that our older pup has dry skin and gave us suggestions on what we could do or use to help alleviate this. They also noted some redness around his eye and suggested treatment for that too.
Not a 5 star review this time just because they didn’t tell us about cutting our younger pups nail too short which lead to blood on our seats.
When the dogs got home they did not seem hungry or dehydrated and were acting their normal selves.
The price was reasonable as well.
We definitely will be back!

I was a bit nervous taking my pup who is a rescue to the groomer’s for the first time. Suzie’s recommended their express service where I can pick-​up within 2 hours for an extra fee — I took it and love that they have that option.
My dog, Toby, walked straight in without hesitation and one of the groomers (I didn’t catch her name) came right over, gave him a hug and scooped him up! You can tell they love dogs — and Toby let her pick him up no trouble. I knew I had come to the right spot.
What I love about this place is that everything is out in the open. I have been to groomer’s in the past where they disappear mysteriously behind a curtain and you wonder what the heck is going on back there!
Toby came out looking amazing! They got all his discoloration out from his previous ‘life’ and he looked like a brand new dog. The cut was exceptional, no nicks or missed hairs.
We will be returning! Highly recommend!

Gigi started getting so freaked out that she refused to go in. We started taking her to a new place and they said she freaked out when the hair dryer came on so they think she may have been burned here.

Suzie has been grooming Sallie for over 5 years, and we continue to be extremely pleased with everything about the salon. The salon has ‘grown’ in that there are more groomers and it is extremely busy yet that same feel of the early days is still prevalent. Prices have continued to be fair and reasonable. Other than the sound of the dryers, it relatively quiet in there, signaling the dogs are content.
Sallie has a standing appointment every 6 weeks and she is always happy and oh-​so-​pretty when I pick her up. She loves her Aunt Suzie and it’s clear the feeling is mutual. Blake now bathes Sallie & they have established a special rapport. While it says a lot about Blake [and he’s wonderful!], it speaks to how safe my dog feels while there.
I like that Sallie is ready by early afternoon and if I need to get her earlier, with advance notice, Suzie can make it happen. I like that Sallie gets to be on the counter in a little bed near Suzie which is in the front grooming station. Suzie is gentle & masterful at her craft.
Our appreciation of Suzie and her obvious love and dedication to her 4-​legged clients, and their families has kept us beyond satisfied. I have only praise for Suzie’s Pet Salon and stand by my original review back in 2009. It was a lucky day for us when Suzie met Sallie — it’s only gotten better. I have confidently referred friends and acquaintances to Suzie over the years. She has an uncanny ability to connect with dogs and that sincerity spills over to her interactions with the rest of the family members.
This past week, Suzie even put a special blue bow in Sallie’s hair. She’s so thoughtful that way.

We have been taking our D to Suzies for a couple of years now and I couldn’t recommend anyone more. She is kind, professional and the most importantly very knowledgable about our goldens needs. Our D has sensitive skin and tons of allergies in addition to some separation anxiety but our D ALWAYS loves being dropped off and cared for at Suzies.

I just wanted to give an update on Suzie’s. I’ve been going here for years and they are still consistently wonderful. Reasonable prices and wonderful staff.
My dogs are kind of a handful, but they like Bea, which is extremely rare, and she’s great with them, and is always nice about it even when I can tell they’ve been giving her trouble (Thanks btw Bea!)
My mom (out of state) is always paranoid about how her dogs are treated when she’s out of the shop, but I never have to worry about how they’re being treated, or that they’ve been cut by a careless scissor wielder (which has happened before I found this groomer) or anything of that nature.
The dogs always look fantastic too, I have a Miki with very very fine hair that mats easily and Bea will always try to trim him before turning to the shavers which is definitely rare. She gives him an awesome mohawk sometimes too. The best part us that they must dip all the dogs in some magic potion, they are SO soft and silky when I pick them up, and my Miki can stay mat free, with very low maintenance – brushing maybe once a week, for 6 weeks!
All of the ladies (and men) are very personable, and they also offer a pick up and drop off service from Gilroy up to the salon and back home, score!
Suzie, Bea, and Brandy are all excellent, I’ll definitely still come here still after I move out of the Campbell area.

We have been bringing in our cats to Suzie’s the last year or two and after the last experience we had, we have decided to stop. Our cat Cadbury (persian) was pretty badly matted (we were on vacation for a month during which our sitter did not groom her and she also likes being outdoors quite a lot) and we had to take her in to get her shaved completely. I mentioned this on the phone and the lady taking the call was nice, she told me we could give a lion cut.
When my husband took her in, apparently one person working there made a huge deal as to how badly matted she was. Ofcourse we know that, and thats why we need your help? And when I went back in to get her back I got some serious attitude as well.
Now here’s what I really dislike about this place.
We need to drop the cat off between 8:30 and 10:30 (ok that’s fine), but our cat was not ready till 5:30 in the evening, I understand they can run late, but I find this unacceptable. It looks like they overbook their appointments. My cat came back very tired and drank half a bowl of water upon entering our home and ate very little. She also slept all evening and night. (she’s super active at night)
And they charged us $ 105 bucks for the lion cut, bath and nail trim! I’m not sure if its this high in other places.
To top this all, the lady cut off my cat’s whiskers. I am so pissed about this! This pretty much tells me how professional these people are!
We are simply never going back!

Suzie did a phenomenal job with my Maltese! My first time experience with Suzie’s Pet Salon was warm and professional. Suzie took direction very well as to how my wife liked Turtle to be groomed, and was able to execute perfectly. My Maltese looks great, and he came out looking like his coat was new fallen snow he was so white!
I foresee Turtle’s continual future with Suzie, and would highly recommend their services should you need a new groomer!

I have a 9 month Chow Chow with a very thick, and tangled coat.
Overall, Suzie did an amazing job bathing and grooming my Chow. Comparing to Petco and Petsmart, where I usually take my dog for a bath, Suzie’s Pet Salon is a much better choice. Since Chows are known to not be friendly around new people, Suzie did an amazing job handing him! She said she has come across many Chows and knows how to handle them.
Zorro came out looking amazing with a cute blue bandana! He was very calm and very happy coming out of the groomers which usually isn’t the case when he does his bath at Petco or Petsmart.
One complaint I have is the person at the cashier. I paid 65 $ for a bath, which is quiet expensive, and the lady did not greet me with a hello or a thank you after I have paid. She didn’t even look me in the eye when she was ringing me up.
I really love how the freshly groomed dogs are lined up and sitting on top of the counter :) there are many cute dogs that go there!

I’m so sorry for writing this review, but given that I found this place on Unilocal from all the amazing amazing reviews, I feel the need to voice my feedback as well from my experience.
Made an appointment because of the 4.5 star rating on Unilocal.The lady on the phone was very accommodating was able to squeeze me in on a Saturday with Suzie, the owner of the pet salon. I only get my dog groomed at a salon once a year, for her birthday, so it is quite a big event and splurge for me.
I asked for a quote on the phone for my 3.5 lb dog, she quoted me from $ 47-​$ 55 for everything depending on the condition of my dog’s hair and if she had mats. To ensure the lowest price, I took the extra effort to comb and cut out any mats prior to my appointment.
Here are the reasons why I gave them 2 stars:
1. Brought my dog in. Suzie told me she would do bath, cut, anal, nails, and ear plucking for $ 57. This was over the quote I was given, because she told me my dog had mats. I am 100% positive my dog didn’t have any mats but I decided okay fine $ 57 is still only $ 2 over the quote, and I didn’t want to piss her off before she cut my dog’s hair.
2. I came to pick up my dog immediately after they called me to tell me she was ready. (My dog had no food or water from 9 – 5!!) Suzie was no where to be found, she already left! Or maybe she wasn’t even the one to cut my dog’s hair… They told me it was going to be $ 60. That’s more than Suzie told me when I dropped my dog off, AND $ 13 more than I was quoted! I paid, and gave them a $ 10 tip (dunno why I did this), so $ 70 total.
3. On the way home, I realized that my dog’s ear furs were completely still in her ear! Drove all the way back and told them about it. They gave an excuse saying that nowadays, they don’t want to pluck the furs because it may get infected. HELLO! Isn’t that the point of plucking them, so they DON’T!!! Suzie told me personally that she would pluck my dog’s ears and she didn’t! I’m not a dog groomer or anything, but I know that long haired dogs are supposed to get that done.
4. They said, we can trim them for you if you’d like. Um, YES I’d like that to be done because I paid $ 70 bucks for you to do your job! The lady brings my dog over to a groomer that is working on another dog. about 70 lb dog. The groomer that is working on that dog (who is btw around 20x bigger than mine) takes the same scissors (is that hygienic?!) and literally just turns towards my dog and fake snips the inside furs of her ear. 3 snips total, I counted. I drove back for 3 snips?! She came back and looked the same.
Overall, I didn’t have a good experience here and I will never come back. When I got home, I found out they didn’t cut her nails either. And, I suspect they didn’t express her glands although there’s really no proof of that. I was really disappointed with everything at this salon. The only reason I’m giving it 2 stars instead of 1 is because the shampoo they used allowed my dog to be mat free for 1 week without brushing, and they didn’t hurt her and she wasn’t completely terrified of the experience (although she was really happy to see me and get out of there!). The cut was average at best, and in all honestly at least she didn’t look horrible when she walked out of there.
**EDIT
My dog is not Zoe in which the owner is referring to, and would never fabricate or exaggerate a story and give a review it did not deserve.