Staples

Place is terrible! No one to help when you need help. Employees are extremely rude! Don’t waste your time and go elsewhere!

I strongly feel that 5 Stars for great customer service from Kim and Bre in the Print Center is very well deserved! I came in with a business card order and they had the job done within a couple of yours. They were both very professional, polite, friendly, patient, helpful and knowledgeable. The price was extremely reasonable.
An employee with good customer service that comes through as promised is what makes or breaks a business. They definitely made me a fan of Staples! Timely service and a good value is what keeps customers coming back!
I have to say that the all the employees, in addition to Kim and Bre really worked as a team. When we arrived the store was practically empty, then it got very busy. Everyone pitched in to get the customers served in a very efficient manner. They dealt with some grumpy people, helped some customers with problems and made it all seem easy. The employees were friendly and kept their smiles (real ones not fake ones).
Staples always seems to have some good sales so check out the online ads prior to going.

I get it it’s a holiday so you may close early. But that being said upon entering, we walked past 4 employees and one of them we saw later as the lights had gone off. Why no one said as we came in, «oh we’re closing in 10 minutes» is beyond me.

Oh man the last time I went to this Staples it was annoying and disappointing. When I grabbed my items I was the only one in line at the checkout and all 4 of 5 of them ignored me! I was standing there for literally a whole 5 minutes without anyone at least saying «we’ll be right with you.» They would look at me and continue talking to each other or doing something else. I had 1 item! I usually don’t mind waiting if I’m at least acknowledged but dang! Everyone of them wants to ignore me?! I just left the item and left the store.

Went to this staples got some help finding what I was looking for other then them not having what I needed. So I went ahead and got another item. Went up to check out there are 3 checkout lines. However when walking up to one the lady said the line was back behind me at this other check out line. So apparently you can’t pick a lane to checkout as you would any place else you are shopping at. So there is a group of ppl standing not in line. So I stood w/​the randomness they call a line there. When I was the last person waiting and another teller (the one who helped me look for what I was needing) decides I guess that I’m not good enough to check out and walks away. While the other two tellers are taking over 5 mins to check one person out each. MUST BE A SUPER HARD JOB BEING A CASHIER!!! Another man walked up. I said to him the line starts over here. He said well I’m going to stand over here. Then when it was my turn he tried to cut in front of me. And proceeded to tell me I had an attitude (of course I’m going to after this asshole and tellers act the way they do). Ppl these days have no manners and no customer service. For Christ sake it’s not a hard job. I will not be going back to this staples and I will also be contacting the corporate office to complain about my experience here. And since I had to give a star to review this place I gave it a 1 even though I’d give it none.

I will say that I usually have a pretty good experience at this store. It is close to work and most items are in stock. Today however there was one person who made the whole experience rather unpleasant because she is not a happy person. I did a return and the person at the register who wasn’t with a customer wasn’t able to do returns. This person asked «Sheri» if she can do a return. She said «no, they took my keys away from me.» She walked away and then was asked to get my item from the shelf and she said out loud «if I didn’t come to work in the morning nothing would get done here.» All she did from that point on was complain to the employee standing to her left who was stocking the shelves. Seeing that Staples doesn’t respond to any of these reviews, I doubt this too will be acknowledged. All I have to say is you can totally improve your customer’s experience by getting someone else who wants this job and let «Sheri» go somewhere else where she will be happy.

The copy center is Too hit or miss! I go in there a lot and have to use the Industrial sized machine that takes awhile to warm up. Some workers can multi task and at least turn it on while I am waiting but most of them can do only one thing at a time at a snails pace. The couple of great workers are not worth the way more times I get horrible ones with No people skills either…

Without a doubt the most unprofessional customer service across the board including the manager. Starting with having to stand a wait while the clerks stopped visiting with each other to having the manager walk right by me while carrying the laptop I was trying to buy and ignoring me completely while he helped a unqualified cashier with basic credit card transaction. There were at least as many employees in the store as customers but for some reason they all had better things to do than assist any of us. WILL NOT be back no matter what the sale prices are. Pathetic.

Meh. Cashier walked off when I got to the register, no explanation. Good stuff on clearance at least.

Stephanie in the print center turned around business cards for me in less than 2 hours for an unbelievable price! She’s the best!!!

Way to go Staples. Stop by this store to get a poster done for graduation. We got called three times at home about the price change to get the poster done. Every time the price was miss quoted by three different people from the store. Went to the store to find out what’s going on and all they could say it was a mistake. Even one of the employees laugh at one of my comments. Very unprofessional customer service from this store. This will be my last time I’ll ever walk into a staple store. You don’t deserve my money.

Shout out to the girl (name witheld or they will delete this) at the print center. She saved me a ton of money on a project for work and helped me quickly. She was friendly, approachable, helpful, and provided great service. I ended up spending another $ 20 bucks in your store that probably would have gone to Target because she made the process so smooth. Thanks again!

There was a great deal going on today which was 25% off any single item. I took advantage of it and pick up a HP ink cartridge I needed. They even had a sign that said they would match the competitors price. I showed the cashier the amazon price and they matched it.
The cashier was friendly and the checkout was smooth. I opted for e-​mail receipt but she told me the system would do both e-​mail and print out a physical one for me.
I was a bit disappointed that I could not use my ink membership card I got earlier this year for 10% off. She said it was my choice of which discount I could use. Of course I took the 25% off discount instead of the 10% off. Next year I wouldn’t buy the ink membership discount card for $ 10.

I have been here twice looking for clearance items on computers and etc. Both times the tech people act snotty and annoyed for asking for anything. The lower sales associates are friendly, but when they ask the head guy (a fellow with glasses and relatively young) about coupons he puts on this condescending tone saying they have none left and about how we were too slow about buying them. Its fine that the ran out, but holy shit do you have to talk to me like I’m cheap shit and walk off scoffing. I should have complained to the manager. Their tech team is joke being lead by someone like him. He did this twice. Zero customer service. I merely asked about if a coupon applies to a laptop, and he flies off the handle about how the coupon is old and I’m too slow. I was going to buy another laptop there, but after that i refused to support a store that treats their customers like slow retards.

It’s that time of year where as a teacher I scour the Sunday sale papers of each major office supply store in an attempt to purchase all necessary supplies as economically as possible. When you’re having to buy 26 of each thing, whether you’re paying 50 cents or a dollar for each piece makes a big difference.
This week Staples had pencil boxes on sale for 50 cents a piece. My sole purpose for yesterday’s visit to Staples. The pencil boxes ended up being a small display at the end of one aisle. They were in an assortment of colors, and right away I thought this wasn’t going to work out. I needed to get all of one color (eliminates kids fighting over what color they got), and clearly there were not 26 of any one color.
Although I’ve been to enough office supply stores lately to know that customer service is not what they are known for, I took a chance anyways and asked a customer service rep named Abby. She didn’t give me the usual «what you see is all we have» or «there may be some in the back, but they are all in boxes (implying they can’t get to them).» Instead Abby called the back, told them I needed 26 clear ones, and worked with another guy to identify which boxes the additional pencil boxes might be in. Less than 10 minutes later, Serge was pulling 4 – 5 boxes from above another section of the store, and then two other guys (Bahman and TJ) helped him make sure I got 26 clear boxes. And there was another nice guy who helped ring me up, but I neglected to get his name. I explained to them why I needed 26 of the same color, and they totally understood. All in all, very awesome customer service on a Sunday afternoon. TJ even offered to walk my stuff to my car on this hot day!
I will definitely come back to this particular location!

Unfortunately in writing this review I am forced to give this company and location one star. With that said, to qualify for one star the requirements are that you simply exist as a company and possibly have an employee with a pulse. I would also point out that I sent this review to
the apparent district manager before posting this review. Once again I have not been contacted I find it unbelievable that a company like this can stay in business with this type of management and their complete and total disregard for the customer.
It all started at the beginning of November when I went to the Staples near my home to purchase a new printer. Upon checking out the clerk was congenial and offered the extended warranty. I made the purchase and was then offered a computer tune up for slow PC’s. Due to me being a «good» customer I was given an appointment a half hour before the stores normal opening. So I put it in my calendar for the following week.
I disconnected my computer the morning of my appointment and went to the store arriving about 15 minutes early. After 20 minutes I called the store and TJ the assistant manager answered. He explained that there must have been a mistake. I left and returned about an hour later after they were open. Upon checking my computer in we verified that I had my photos, music and documents on a separate hard drive. During the check in process I kept being offered different solutions to buy things to which I might have been open to once the offered tune-​up was completed but not before, besides I didn’t want to invest a lot of money in an older computer unless it would be a good investment. They started the process by inserting a usb stick with some sort of optimization software and said it would take a while, so I left my computer with Staples for the tune up and they said they would call when it was ready. 90 minutes later and I received a message that they couldn’t get their tune-​up program to work and that it went to a blue screen.
No being as technology savvy as I would like to think I went to pickup my computer. When I arrived my computer was unaccompanied with no security or anyone nearby. I waited for over 5 minutes at the computer station before I was approached. They proceeded to return my computer to me and I took it home and reconnected it. When I turned it on it would not get to the windows operating system but was stalled at a blue screen. This was not clearly explained nor was I ever warned of this as being a possibility.
I called the store and asked for a manager and was given TJ the assistant manager. I explained my issue and frustration and he said that he would call me back in a few. 4 hours later I called him back and was told that I would have to pay to have the computer they broke fixed. I called the next day and asked for the store manager his name is Adrian. I explained my issue and frustration and he said that he would talk to TJ and he would call me back. He asked that I give him a few days as TJ was off for the next 2 days. One week later I decided to call back as it would eventually become apparent that the Staples in this district handle problems by telling you that they will «call» you back. When I spoke with Adrian he didn’t apologize for not calling as stated but said that he would only discount the repair 50% which would be OK if we were mutually responsible. They have misinformed me that it would be impossible by adding a new USB to cause a system crash. They have misinformed me that my computer was supervised at all times. They will however give you 50% off of something that is grossly overpriced and appearing incompetent.
At this point I had thought I had run out of any civil way to get my computer fixed. Then I actually received a call, not from Staples however, that would be expecting way too much. I did receive a call from a survey company about my experience. I proceeded to answer all the questions without yelling at the poor surveyor. At this point I at least felt somewhat vindicated and probably would have taken the loss, but then I actually received a call from the district manager, Dale. Dale had me regurgitate my story once again, he to immediately jumped to a 50% discount off. He then explained that he needed to call and talk to Adrian but that he would definitely call me back in two days just give him time. It is now six months later and Dale has yet to call. I have only had time to solidify my belief that yes new USB installations can indeed cause a system failure and yes within a brief minute a system can be decimated with a few keystrokes.
So whatever you do avoid all Staples in the bay area and central valley as they all are run by the same district manager and therefore the same principles.

Customer Service seemed impossible here. Where were all the workers when I needed help with the electronics? No where to be found! Only a cashier and two workers in the printing area. Abby, the team manager was a bit more useful than the rest of the crew, however she was not authorized to approve staples credit cards. That was a disappointment. I believe there was only two guys (Bald guy & dark hair guy) who worked here that are good and knowledgeable about their products.

On June 1, 2013, I was working with my editor on my manuscripts when we realized that we’d misplaced all of our office supplies, pens, markers, felt-​tip colored pens, 3×5 cards, post-​it notes, etc, etc, that were in a backpack of mine we left someplace. Panicked, we retraced our steps but the backpack and all the supplies were gone.
We found a Staples and drove into the parking lot one minute before closing: we were right behind one other person and were asked if we could «make it quick» — but when we explained what we needed and why, the manager and several employees agreed to stay without pay, pitched in, ran around the store getting what we needed! It meant that they stayed 20 minutes after closing — but they earned a million dollars worth of goodwill.
I wanted to call and express my appreciation but got overloaded working 18 – 21 hours a day for four days, trying to get everything done within my editor’s availability to work with me. I’d forgotten about my desire to call back and say thank you until last Wednesday when I was eating at Taco Bravo — and saw the name Staples on someone’s merchandise bag. DING! So when you get a call from me tomorrow, Staples, you’ll know what this was all about — but I wanted everyone else to know what exceptional people you are.
Thank you, one and all at the Campbell, CA Staples store! Thank you!!! You’re tops in my book!

I’ve got a love/​hate relationship with this store. Love the fact that it’s close to work so I can grab things I need without traveling too far. Hate the lack of acknowledgment when I’m waiting to get help.
Oh, they’re also misleading. Ran out of toner one day but Staples offers «next day» shipping online. I call the store to ask when they usually get shipments of such orders & if it’s better for me to just ship it to the office. The store tells me they get shipments around 10AM so it depends when our office gets shipment to figure out what’s best.
Okay so I place the order before the cutoff time for next day delivery & guess what? It was two days before I could pick it up! On top of that, it was after 5PM the second day! I was furious. I ordered something else that week & had it ship to the office. That really did come next day! Talk about inconsistency.
Aside from the messes from online ordering/​in-​store pickup, this store is pretty well stocked most of the time. They just need to work on their customer service & get their facts straight.

WARNING: They have the STRICTEST return policy of ANY electronics store that I know of! They have a 14 day return policy, and if anything goes wrong with your purchase after that, you’re STUCK with it! It doesn’t matter if you have the original receipt or the box it came in. Not cool. Back in December of 2012, my husband got a new hp laptop as my Christmas gift. Well, to make a long story short, shortly after the return policy expired, I kept on getting the blue screen of death more times than I can count.
Also, every DVD that I try to play on here from redbox and Netflix freezes after only a few minutes. So I can’t watch any movies on here. At first I thought it might’ve been the DVDs that I got, but after too many of them kept freezing, it’s apparent that the issue is with the DVD player and the laptop. I’m the only person who has been using it this whole time and I haven’t had any viruses or spyware on this laptop since I do updates and scans all the time with my 2013 AVG Internet security system that I bought at Fry’s myself. I haven’t installed or downloaded anything aside from personal pics sent from my phone since!
My husband tried to fix this laptop, but he can only do so much. I just spoke with the manager there and he told me that the system there won’t allow him to even do an exchange. WTH? No wonder they’re closing so many stores, their return policy sucks! Their competitors allow at least 30 days for an exchange or return. Even though stores like Fry’s charge a restocking fee, at least they’re willing to work with the customer.
The only thing that the manager John could help me with was by giving me the toll free number to hp. We can send the computer to them and then they’ll fix the computer for free. If they can’t, then a new one will be shipped to us free of charge within 5 – 7 days. I sure hope that is the case. This is really frustrating. We’ll never shop at their store again. I just hope that we have better luck with hp! BTW, Fry’s is across the street from this place, so go there instead!