Safeway Food & Drug

Before I started working as a barista here I had an amazing experience with a worker. I was looking for some Nori to make spam Misubi and they were put. I asked a stocker if they had any and he said it’s usually there but wait a minute. He went to the sushi prep area and brought some in a bag for me. No charge. That was great because I was with my 1 ½ year old daughter at the time and she was getting antsy. Glad to work for a new store manager and everything is different. Carts are stocked. Floors are cleaned and people are really nice.

The worst customer service EVER!!! Went in to buy a cake for work and stood there for 10 minutes and no one was there to help and workers walking by didn’t ask to help either. So I decided ok I’ll grab a snack for break and come back.
I come back about 5 minutes later and stand there for 5 minutes and I see a girl walk up go behind the counter and start talking to herself and filling out papers completely ignoring me. So after a few minutes I ask if she works in the bakery and she rudely says yeh but I’m off and keep writing whatever it was that she was writing. So then I say that’s cool can you get someone to help me please? She says yeh but I’m off so I’ll have to page someone. She finally pages for someone to come over and then she leaves and goes and talks to a coworker! I waited there 25 minutes, 35 minutes total and not one employee helped me!!!
A man when I was buying my snack told one of the clerks it was the worst customer service he’s ever seen for whatever he waited an hour for and he also got no service and they just stared at him blankly! I called to talk to a manager twice and what do you know… Customer service didn’t answer! Needless to say I’ll be reporting this store to corporate!!!

This store needs to improve store logistics and layout.
Why is it, that whenever I walk into this particular Safeway, there are no shopping baskets up in the front entrances? This forces me to waste my time walking down each checkout stand searching for a basket. When I finally find one, its on the opposite end of the store! And when I need a shopping cart, they are piled up in the parking lot.
This has been going on for years.
When checking out, during busy hours, there is always a long line at the self serve checkout. The line gets deep and snakes into the frozen dessert section, It really sucks having to navigate around that area during busy hours. It also sucks when 2 of the machines are broken and it takes 10 minutes sitting in line to checkout!

This is the Safeway that is closest to my home so when the urge to make key lime pie hits I’m off to my neighborhood store for the ingredients. I need to mention the urge happen to strike just after midnight on a Wednesday evening. After walking a little over a mile to get to this Safeway, and hurrying all along the way, I discovered them to CLOSED! First issue I have is, frequenting this site regularly I am aware they close at 1am. I arrived at 1255am. People inside would walk by, I am sure who heard me knocking, would not even look in my direction! The second problem is I noticed on the door a new sign that stated «hours of operation 24 hours» WOW! Yipee they are open 24 hours! NOW if someone would just unlock the door??? Finally a customer who had been shopping opens the door to leave and I slip inside. I was immediately confronted by Safeway employees advising me that they are closed and that they close at 1 am… my response well I have been waiting and knocking on your door since 1255 so you sir do not close at 1am you close sometime before 1255am. One of the employees advised me that they were short staffed that night and needed to close early. Hmmmmm, (the kicker) but according to the sign on your door you don’t close at all… it is posted that you are a 24 Safeway. The part that irritated me the most was the response I got to this! A Safeway employee actually said «No it doesn’t» when I simply asked if he would come look at it the response was «No I don’t have time» Another employee had the common sense and courtesy, and possibly the look on my face that said I do not appreciate being told I am somehow not capable of reading a sign, made him step outside the door to see what it said. No apology was spoken just that he would get it fixed tomorrow! I know I am not the only person wanting key lime pie just after midnight… so I can only hope if you do you don’t plan on visiting our 24 hour Safeway!

Very poor customer services. My wife tried to returned items she just bought at customer service counter and was told to come back next day because customer service rep was too busy. Then a staff offered her a help — her simple return turned into extra charges of same items.
Honestly I don’t set the bar very high for Safeway — but how they handled this simple problem was really awful — «it happens sometimes» that is their excuse — and we don’t even get a sincere apology from store customer service reps. This is pretty awful.

Not the friendliest of Safeways. But it is conveniently located on Winchester Ave. This location was remodeled a few years ago but you can tell that it’s aged. There was only one other person ahead of me today at the register. But, I’ve also been here before when the lines have been super long. I try not to come to this location but end up coming here when I’m in a pinch.

This is the last time I am going to the Starbucks inside this safeway. There is always a line and that’s fine but if I have to wait 5min to order and another 5min to get my drink it is no longer a convince and when my drink is wrong too that is it I am done. Sorry but for some reason this is the only location that seems to screw up my drink order every time. It’s not like I make it complicated I order off the menu with no alterations.

Only reviewing the deli and this review goes for most Safeway Deli’s I have been to. They are terrible!!! I don’t know where they hire the people who work in their Deli but boy are they slow and non-​attentive. This place I frequent often and usually one person doesn’t know what the other is doing. Slow as molasses making sandwiches and never enough people working to help out.
I’ve stopped standing in line and buying pre packed salads and sandwiches to avoid the long wait even though theres never more than 2 people ahead of you.