Performance Bicycle

This is such an amazing store! They treat their customers so well.
Kudos to the store manager! All the employees are enthusiastic and knowledgeable.
I bought my Fuji Sportif back in May last year. I had such good help while buying that and having the adjustments and features I wanted.
Now, I had to move out of town and didn’t want to spend too much on shipping. So, I checked to see if they’d take my bike back. Guess what… They examined my bike, told me that they’d take it back and even gave me a part of my money back (because it has been less than a year since I bought this).
If you’re in the South bay and looking for a bike, go here! Don’t even think twice!

Been Riding bikes for 30years. I have been to most every Bike shop in the Santa Clara Valley. I am always going back to Performance. Why? Because Ryan is an excellent mechanic. Lilah the manager is easy to speak too. I have spent thousands of dollars at this shop getting my Tom RItchey bike, My IF Cross bike, My Santa Cruz Blur and Chameleon worked on. Ryan and his team have worked on all my bikes. Yes, and every once in a while something doesn’t operate as expected, but they alway take care of me. I HIGHLY RECOMMEND THIS SHOP IF YOU ARE SERIOUS ABOUT CYCLING!

I received first class treatment from Lauren who tried to call nationwide branches of Performance Bicycle in the Campbell branch for some very specific bicycle gloves. I needed seven pairs and she was super efficient plus certainly a young lady who thinks out of the box. A great multi-​tasker and would go above & beyond for customers. A budding star of this great store.

These guys are cheap when it comes to extras on a bike sale. Spend a little extra money, buy a kick stand and get what what you want. Performance Bicycle did me right with support. Thank you. Shop for the best deals…

Great place to buy a bike. Very knowledge, friendly staff. Maximus really helped me find the perfect bike for us.
The store was very clean and organized which made it easy to look through the different bikes. They also carry all the accessories you’ll need, so it’s a one-​stop shop.
We’ll definitely be coming back.

I wanted to update my review, while keeping the rating the same.
After a horribly built and non-​tuned bike from the Performance Bikes Mountain View store (who claimed that a mechanic was doing a final check — although they couldn’t find him/​her when they were saying that)…I was fortunate enough to begin Saturday rides with Performance Bikes Campbell.
Thanks to being on the rides, I gave performance the chance to right the bike. The Campbell store fixed a flat that I got after a hundred miles, to find that the rim tape had been twisted during mounting by the Mountain View store. They didn’t have to tell me this, and they didn’t have to fix it before the ride (before the store opened)…but they did.
This was after I learned there is a big difference between the two stores. I learned that lesson the day I bought the bike (see my Performance Bikes Mountain View review). The Mountain View store has no interest in good mechanical work, and does not check their work. They «believed» that a mechanic was giving the final adjustment when I was paying for the bike, and they insisted it had happened after they found the mechanic.
Well, It derailed every time I switched the front to the smaller chain ring. It was noisy like crazy in the two lowest gears (front dérailleur out of adjustment). NONE of the dérailleur stops were set. The brakes were misaligned. The brakes were also misadjusted. The cable length was causing the front dérailleur not to shift. The front reflector was mounted so that the screw had torn up the cable housing for the front brake. The handlebar tape was dirty and worn a little, indicating this had been test ridden many times… in fact, they eluded to it being returned once.
oh yeah: and the bike came with a cracked view window in the right shifter.
Performance Bikes Mountain View, who sold the bike, refused to fix anything, stating policy.
Performance Bikes Mountain View fixed the rim tape and replace the tube it destroyed, adjusted all components of the bike. The only thing the Campbell store would not do is replace the cable that Mountain View screwed up. I understand this, as the repair would come from their labor and inventory, and they didn’t make the sale. However, PB Mountain View is far too incompetent for me to make the trip up their just to be frustrated.
So, I would give PB Campbell 4 stars, because I think they should fix the bike even though another store screwed it up, and because I would have bought the bike in the Campbell store if someone would have helped me out.
But since the Mountain View store is so awful, the Campbell store is overcoming a huge company policy deficit.
So the extra star is for the employees.

Great ride series! Ride with Luke, he will get you up that hill. He’s been very encouraging and also very nurturing to those people who are getting back to it! Thank you Luke!

Great shop! They have everything you’ll ever need! Lauren and Maximus have the best customer service! It’s located right near whole foods and a ton of other shops and is easy to get to from San Jose or Los gatos!

Luke is a great guy! He has a genuine passion for cycling and helped me find what I’m looking for both the times I visited the store. They have a pretty good selection of bikes/​accessories on discount too.

Second time I’ve had work done at performance cycle of Campbell California again works done, but very poor quality. I now have a scratch in my rim and the bike shop solution was let’s put a little nail polish on it that might work really great for a scratch or damage that I have caused but does not in anyway become an acceptable repair for damage they caused.
Update to review:
Asked to provide my phone number for the DM to call me personally. No phone call from the DM only the store manager. The only reason I got that call was because I called customer service.

Today I stopped in at PB to buy some new tires for my Raleigh SC200. I had already done my homework by going to several other shops in the neighborhood.
With the help of Ashot I was able to find some fantastic tires at a great sale price more than half off the competitors’ prices. All my questions and concerns were answered and addressed by Ashot who spoke English very clearly with a pleasant foreign accent. Even though I like to check out other bike shops, time and time again I find myself right back at PB for their awesome deals, quality service and helpful staff.

Thank you to Luke and the others who, with the Saturday morning rides, gave me confidence, and the enjoyment of riding. I started as a novice, listening to their guidance. Six months later, I have been riding on my own, and just passed Luke with a group from Performance, at the top of Kennedy. Performance’s ride guides are the ones who got me there the first time, much to my amazement, and now I do it regularly.

Im a First time buyer and bike specialist Brennan really helped out very knowledgeable and showed me all the different types of bikes for my style of riding helped me find the perfect bike very pleased with his help I got at this store

I went to their Saturday meet up ride. It was my first time there and I’ve just started biking. It was really nice group of people. These folks seems pretty experience on tackling the hilly roads, but have no fear, the leads are really encouraging and will take the beginners on a route that you’ll be able to handle. Hopefully if my schedule allows it, I’ll be able to join these folks.

Am very grateful to David Dunn, a PB store manager; David took what could’ve been an awkward, yet legitimate issue I had with a pair of cycling shoes (bought 7 months ago but just could not get around to correcting till today); he made me feel grateful that I’d bought them from PB in the first place. There was no hesitation on his part to handle/​fix the issue, to explain its cause, and then left me satisfied indeed. He is a problem-​solver. Give him a raise. I’ll be back!
Rob

Buyer beware. Their warranty is very limited. If you expect to really use your bike you will be surprised The poor quality of bikes and service. I would recommend to buy a quality bike elsewhere and save yourself some grief.

After hangin’ in the garage for several years, playin’ 2^nd fiddle to my lighter, faster road bike, I took my ancient Klein Karma down & took her for a much needed spin. Shifters were sluggish, dérailleur caked on w/​old mud, pedals rusted, but she came through for me & got me from point A to B. I decided to take her in, finally, for a much needed service.
I met w/​Ashot & he took a quick look @ my bike & assessd what needed to be done.
I am so pleased w/​my service! I feel she rides better than when I 1^st bought her! Thank y’all for givin’ my bike the TLC she so desperately needed!

I’ve never had such good service in my life. Luke especially was SUPER helpful to me, teaching me all kinds of useful bike knowledge.
Everyone is honest and not just trying to sell stuff. They’re definitely passionate bike enthusiasts.
Also, super cheap, and awesome rewards program.
I’ll probably never shop at another bike shop!

I bought Fuji Roubaix from this shop more than 2 years ago. Best part I think is service after sale. I purchased their spin doctor service plan and very happy with tune up, drive train cleanups they have done so far.
My bike’s seat what hurting me sometime back so I thought of buying new seat and asked some questions to David. He was spot on to identify that problem may not be seat but the adjustment of my bike. He told me what all things I can adjust and see if it helps. He said come back with bike and he will help adjusting it. Voila I adjusted myself to see if helps and it did. I didn’t even go back to store. Called David to say thanks. Spin doctors Ryan and Will are really good with repairing bikes and know what they are doing. I talk to Will regularly if I need help and he always helps.
Happy riding!

Came in today– looked around for about 15 minutes with my wife intending on purchasing 2 bikes. Not one worker acknowledged us or asked if we needed help.
So …We left…
Not a wide selection, bad customer service, not recommended!!! I won’t forget this!