Nadine Graven, MD

While the doctor was very kind, the front office isn’t very good. They over book the ultrasound room and then for my 16 week check up they didn’t schedule me for an ultrasound room and if she had they would have been able to see that what we thought was uti cramping was active labor and maybe my son would still be alive.

Dr, Graven and her staff (Especially Maria) have been absolutely wonderful. I have many on going issues from Endometriosis to postpartum depression and Dr. Graven has always taken the time to listen to me and hear what I am saying. And she was not satisfied until she knew I was on the right track to getting back to good health. She delivered both of my girls and I cannot say enough wonderful things about her. So for what it is worth… Those that have had to wait, she is worth the wait because she truly cares about her patients. She takes time with people and addresses all my concerns. So thank you Dr Graven for being wonderful and always being there for me…

Dr Graven was/​is professional and educational. My exam was thorough and she and staff were able to perform other procedures without me going to another facility — very convenient for Well Women Exam. I preferred not to be seen by PA or NP (as in past) and congenial receptionist re-​assured me I would see Dr Graven. Her support staff also professional and attentive. I felt very comfortable with my health in her hands and that of her support staff.

I’ve been a patient of Dr. Erica Brown’s for almost 10 years and I love her! I’ve also been seen by Dr. Graven a few times in those years and she’s also great… here’s my issue: THIS IS THE WORST OFFICE STAFF EVER!!! I saw Dr. Graven in July, I want an IUD, we talked about it and Dr. Graven said she’d get the ball rolling with my insurance. 4 weeks or so go by and I haven’t heard anything from the office, so I called and they hadn’t even ordered it yet!!!
They tell me it’s going to be another 6 weeks or so. I wait 6 weeks, call again. Apparently the person that «handled» the IUD’s is no longer working there so they are trying to «find» someone to handle these. seriously? I’m told to check back in a couple weeks. I call back 2 weeks later, sorry! we haven’t found anyone to take this job over yet. How can you tell your patients that are waiting for anything that «we’re sorry, there just isn’t anyone in this office that can order your IUD!» Really? So, I wait another 2 weeks or so and call back… same answer but this time they say, we’ll have someone call you back today and give you more information. No one ever called. I waited 3 days, called back, and was told it would probably be a good idea if I found a new GYN because they just don’t know if they can order my IUD. ???
DR. GRAVEN: I hope you are reading this because your TERRIBLE staff is telling patients to find another GYN in order to get an IUD! Ridiculous! I can’t believe how awful this office is. No on has ever been helpful, this isn’t the first time I’ve had issues. If you need a prescription called into the pharmacy, forget it! It’ll never happen.
So now I am waiting until Tuesday, 11÷17÷15 until they have their big «meeting» to see whether or not someone in that damn office will order my IUD. This is so unacceptable for patients. If nothing is resolved on Tuesday, I guess I’m going to find a new GYN. Sad and unacceptable.

Dr. Graven is an intelligent, kind and overall amazing doctor and I wish I could continue to see her. I would give 5 stars just for her alone. However, the reception and front desk personnel is ridiculous and I have no idea why such a great doctor would choose to hurt her practice by continuing to employ such uncaring, incompetent people. It is so incredibly frustrating for a new mom to not be able to get the important 6 week postpartum checkup appointment.
My original appointment was cancelled because Dr. Graven had a family emergency. No problem, these things happen. I called several times in the following weeks to reschedule and left messages asking to be called back for an appointment, which can be difficult to do with a newborn and no sleep. No calls, no mail, nothing. I went online to A Women’s Center’s website to try to book an appointment there. I tried twice, received the standard auto response in my email assuring me someone would contact me within 48 hours. Still nothing! Even weeks after! The website states «Dedicated to Excellence in Women’s Healthcare» and «our primary goal is the health and well-​being of our patients.» Well, so much for that.
At this point, my baby was several months old and I still had not been seen, so I decided to go somewhere else. I called and had an appointment within a half hour. It’s really too bad I wont be seeing Dr. Graven anymore as I genuinely liked her and appreciated the times she went out of her way for me, but I did need to see a doctor and couldn’t wait for the front desk staff to get their act together. If she ever moves her practice or hires all new front desk/​reception people, I would gladly return.
Dr. Graven = 5 stars plus
Dr. Graven’s Office = 0 stars
(A 3 star review means «A-​OK» which does not reflect my experience after I had my baby, hence the 2 stars.)

I came to see Dr. Nadine Graven today. I waited two months to see her, which I did not mind because her name came out as a leading Dr. in hormone therapy.
I drove from San Francisco.
I was greeted warmly by her office staff and I waited 15 min before my name was called. I got my blood pressure and weight done by the MA then waited another 20 min for Dr. Graven.
She came into the room and spent a great deal of time with me going over the reasons I was seeing her. She was warm, caring, knowledgeable and professional. I completely liked and trusted her.
I left happy to know that I found my new OBYn and that the drive or the wait was totally worth it!
Thank you Dr. Graven for an outstanding experience!
Khadija

Dr. Graven: She has been my doctor for almost 12 years. She delivered both of my daughters and I find her to be an extremely smart doctor. She has helped me along with my issues and has always been very thorough and great at explaining situations/​outcomes.
Wait time: As far as wait times, sometimes I waited a bit long but when she is out delivering a baby unexpectedly, we have to be understanding. I was there today and didn’t wait long at all… was in and out within an hour and had an ultrasound and blood work.
Staff: Very friendly and on top of things. Never had any issues in my 12 years.
Office: Very clean and very feminine :)
Billing: Never any issues — have HMO

Once again an excellent experience. Dr Graven is kind and compassionate. I was really nervous about my appointment. She took the time to listen to my concerns, treated me with the utmost care and consideration. I arrived at the appt with my emotions in the dumps, I left feeling reassured and calm. Thank you so much Dr Graven, you are an angel on earth.

I really like Dr. Graven, she’s a super caring woman and tells you like it is, but the appointment wait time and billing «department» is an absolute joke.
I just received a letter of withdrawal from care for a bill they claim they sent to collections — this bill is for the delivery of my child and I had paid half in advance, then went into early labor so I did not have time to complete the bill.
When in the hospital (labor), Dr. Graven was away for a convention, so another doctor delivered my baby. I got the bill for this doctor at El Camino extremely quick, so I paid it and forgot about it.
Fast forward two months, and I receive the remaining $ 400 ish due to Dr Graven. I called to straighten up the bill, explained I had paid another doctor for the delivery and this bill was actually half paid, but was for delivery that was completed by another doctor. They told me «you shouldn’t have paid the other doctor, you pay us and we figure it out». I asked why I’d pay a doctor a delivery fee that didn’t deliver and they simply said «because we cared for you through the pregnancy». After roughly 15 calls to the office, and several promises of call backs, I received the 15^th «don’t worry, we will take care of this for you and probably owe you a refund, we will get back to you if there are any issues».
I never heard from Dr Gravens office since then and have had to call back several times regarding birth control I requested, with no mention of this bill since… then I receive this letter.
I was a part of this OB/​GYN for roughly 3 months and have contacted and visited them for these billing issues more than I have ever had to with any other company.
Now I have to continue to track them down just so I can attempt to save my beautiful credit score from being dinged — I’ve worked really hard on that, so you’d better believe I’m pretty livid.
If you feel like taking on a second job as a billing consultant, feel free to join A Women’s Center for your health needs.

My original gynecologist no longer works here, so I began seeing Erica Brown. I only come here once a year for my annual, but somehow it’s still a nightmare.
I always schedule 12 months in advance, and somehow I still could not get in to see a doctor. They called me two weeks before my appointment, and rescheduled me for some reason for a month later. A week before that, I realize that the new appointment date coincides with my menstrual so I call to reschedule again — they can’t get me in for THREE MONTHS. I guess they’re understaffed? But seriously. I scheduled a year in advance for a reason. Also, the staff was very rude to me on the phone, and my voice messages went unanswered.
I would find a different office if you actually plan on visiting your doctor. It’s too bad, because Erica Brown was phenomenal, but I just cannot get in to see her.

Dr Graven was Informative and very kind to answer my questions when I was in the office, when my OB was not around.

This office is amazing. Every person I met communicates with warmth and kindness. Dr. Graven is down to earth and a good listener. I went to see her after a bad and costly experience with another physician for Hormone Replacement Therapy. Dr. Graven knew exactly what hormones to prescribe to solve the issues of hot flashes and night sweats that I had been having for months. She is a genuinely caring person and I feel lucky to have found her.

My son is one now & I felt that I needed to write a review on Nadine Graven because she is literally the worst OBGYN I have ever came across. My sister has 4 kids and she couldn’t believe how mean Nadine was to me, even in the delivery room. She came in late & I had back labor without the epidermal. A diff Dr was there to comfort me — not Nadine. During my monthly visits, I was always on time, however she always made me wait 45 minutes to an hour and a half. One time, I asked the receptionist, «is she going to take forever again? I have a lot of work to do.» She said, «I’ll tell her before she goes into her group session.» Who schedules a group session while another patient is waiting? Waste of time and disrespectful in general. Nadine went in the room and said with a really sarcastic voice, «so you have to go early, couldn’t wait? don’t worry, you’ll be out in 5 minutes» Had I not said anything, she would’ve made me wait again for another hour. I can hear Nadine talking about off-​work topics with the front desk girls while I waited and waited… It was very frustrating to be listening to BS during my scheduled appointment. I don’t get why they schedule a time and then made me wait for over an hour.

This place is the worst OBGYN facility I’ve been to in my entire life. I went once, a year plus ago, and knew the minute I walked in it wasn’t going to be great. Fast forward a year later and I’m still dealing with this place to get a copy of my medical records for my new provider. I’ve gone rounds with the office staff who consistently have been unfriendly, unprofessional, and plain awful from day one. I had to beg to get a link to the medical request form initially (because it would be far too simple to have it on their website — and if it is there, you can’t find it) all with attitude and sigh — plus a payment, of course.
Sent in the paperwork in January of this year requesting my records, with a check for their ridiculous ‘Fee’ amount after paying upwards of $ 500 for one visit a year ago already. As soon as I sent in my request in January, I’m suddenly flooded with a remaining balance bill of $ 77. This bill has been showing up at my door ever since. I used to manage therapy clinics and know that this tells me that the inefficiency, poor business management, and terrible office staff are playing a direct part in why this is happening. I have no problem paying my balance but why wasn’t this caught or billed out over a year ago??? I submitted the final $ 77 payment and still no records — the front desk or whoever works there calls and tells me that they never received any request or check for the records… I find that interesting since after I sent in the request I was then sent out all the balance due bills from this place.
I went into my new doctor a week ago and was told records still were not received. I now get to deal with a snarky office member to get the link to their medical record form (apparently this thing is top secret) and start the process all over again, plus cancel the check I wrote that mysteriously has disappeared and never been returned or found. Can I deduct the cancellation fee for the check from the medical record fee amount — that’s what I’d like to do.
The Facility itself is disgusting. Everything is old, tattered, torn, and feels used. I’m going into this place to have the most personal of procedures done, I want to feel like its sanitary. There was a shredded torn up chair in the waiting room and everything is decorated as if we are 12 and fairy’s. Just bizarre and tacky.
Thankfully for me I did not have more than a conversation with the doctor and some blood work drawn, but that in itself was a horrid experience. I told the MD and the nurse I was terrified of needles, major phobia, and I need to prepare myself. They said that whoever was going to do it was so fast and the «best» so I’d be fine and it would be over fast. Sitting in some dark dated room that feels dirty about to have a needle put in my arm was terrifying. This very young girl came in and clearly was clueless on how to draw blood. I’m already hyperventilating in my own fears and next thing I know she has jabbed my arm ten times and can’t find the vein, then finds it, but for whatever reason can’t get things working — pulls the needle out abruptly and says she needs someone else to do this. This is a worst nightmare for me. Now I have to be jabbed all over again because she couldn’t do it right the first time? A second, nice woman came in and at least calmed me down and had me in and out in less than a minute with this awful experience over. I was traumatized. Why would an office have an inexperienced person doing blood-​work on a hypersensitive patient? Fail.
I will never return to this office and and I would never refer anyone. It needs all new staff, restructuring of the business, someone managing the place effectively, and a makeover — the sad part is, even if the MD’s and care from them is good it is overshadowed by all the issues internally with staff, quality, and management.
Now off to battle them for the second request of records, which someone I suppose will take a few more months and additional fees…

I am going to her since 2013 and i have complete faith in her .Dr. Graven is very helpful, supportive, caring and a straight forward lady. I would recommend her.

sad to see so many negative reviews… I was referred here by a ex colleague of mine after I suffered a awful second trimester miscarriage at another clinic. Ending up having another healthy baby after that with this office.
You really can’t compare the staff with the doctor. They are not one entity. Well they are and they are not. They get paid to do their work and then they go home. Of course we all want to be treated with the utmost respect, care, compassion but seriously please name 5 places you have been in the past 6 months that actually are like this ALL the time. Humans are humans. We have good days and bad days.
Took me a little while to get used to their check in process. You just sign in and wait to be called before giving them any information. I was always used to talking to someone right away, and pulling out my insurance info and co payment right away. No big deal… I got used to their style. I can honestly say I have never been disrespected here. It certainly is a very busy office and expect to wait.
My review is for Dr. Graven and Erica Brown. In my eyes, both very competent, very knowledgeable. Very straightforward. no nonsense approach and style. I have been a patient since 2006.
Waiting room is neat and presentable. Check up rooms look like normal doctor office check up rooms.
Will update if anything changes but she is my regular OB doc now !!

I have been going to this office now for about 3 years. I usually see Erica Brown the PA. I’ve only seen Dr. Graven twice. Dr. Graven was very nice and to the point. She was thorough and answered all of my many questions. She took great care of me during my surgery as well.
The office staff is always very pleasant and professional from what I’ve experienced. The wait time is not too bad. I’m usually in and out within an hour.
Today would be the reason I give this office only 2 stars. I had my annual appointment with Erica Brown. Every annual appointment I like to have my annual blood work done. Well, Erica decided to voice her personal opinion about me requesting this blood work. Asking me a ton of questions as to why I wanted it done etc. and saying I’m wasting money by having an unnecessary test done. Then she proceeded to tell me that «I’m the reason the insurance premiums are so high» it was extremely uncomfortable an unprofessional. It turned into a bit of an argument between us. Look I’m all for personal opinions and views but today’s encounter was ridiculous. I don’t care if you don’t agree with me wanting my annual blood work done. Keep it to yourself. I didn’t come into the office for you to try and push your beliefs on me and tell me my test is a waste of money and that I’m the reason premiums are so high! AWKWARD!
I’m here for my check up and I should not have to defend or justify my requests for annual blood work because the PA doesn’t agree with my choice to do so.
I’m scheduled to go back next month for an appointment with Dr. graven and I’m seriously considering going somewhere else. :/

This Unilocal is long over due–
I have been a patient of dr graven now for almost 3 years. I was referred to her by my sister in law and endocrinologist as the best of the best for high risk pregnancies.
First off let me start by saying, yes she is very busy. And yes she takes time with each of her patients and their families. Come on people, this is not a drive through. I have had nothing but a positive experience with dr graven her staff and even dr kilkenny.
We lost a baby last August and it was needless to say a horrible very unpleasant time in our life, however dr graven and her staff were so supportive and patient. From the beginning to the end I felt VERY well taken care of. Know this, when you make the decision to work with this group of medical professionals you are coming to the best of the best. Yes they are going to run late and they will be busy, however you are treated with the most personal touch.
My husband and I love dr graven and everything she has done for us, I’m at 35 weeks now and expecting a healthy baby girl, thanks to Dr graven.
I have total confidence in her and her staff. And I would wait what ever time necessary to insure that my baby and I are healthy!

If you are looking for a completely checked out OB and incompetent office staff then this place is for you. To make this short and sweet here is a list of what you should and should not expect:
Expect:
1. to be billed promptly for everything with minimal explanation of what you are being billed for. In fact there will be billing mistakes and you have to catch them and complain to get the error fixed
2. Excuses instead of apologies each time something is done wrong. I even received a gift card to starbucks once because 8 months pregnant I waited for Dr. Graven for an hour and a half after telling them that I was in a hurry and had a lot to do that day. Dr. Graven simply stood outside chatting with her staff about Cherry Pie until I came out of the room and let them have it.
Do not expect:
1. to be seen on time (Dr.Graven usually runs 45min to an hour and a half late to all appointments)
2. Dr. Graven to know your chart or what procedures have already been performed
3. To be called back when promised
4. Any sort of follow up (you have to call them each time and let them know you’re upset)
5. To be seen or receive a call from Dr. Graven after you deliver. I had to call her asking for certain medication and even then I only received a call back a week after delivery. Zero care for the patient!
You have been warned. This office is terrible and I gave them plenty of chances to prove me wrong. I have been Dr. Gravens patient for over a year and have stuck with her through all the terrible experiences during my pregnancy. I have never seen this much lack of care, lack of training/​knowledge, and lack of punctuality anywhere.

It may seem weird that a guy would review an O.B. GYN office, but I have been to this office several times with my wife, so I believe I have some input to share.
Dr. Graven has excellent bed side manner. She is friendly, concerned, intelligent, and caring. She puts her patients and their family at ease with her demeanor and responsive answers. While all this is quite important, and would leave me to giving her establishment, The Women’s Center, a 5-​Star rating, the office she works out of is disturbingly poorly run.
The Women’s Center is constantly calling its patients in much later than their scheduled time. With wait-​times ranging any where from 20 to 45 minutes later than scheduled, it is exceedingly frustrating to be told that they are not ready to see you. If you complain, they may say that they will make sure that your next visit is on time, but they have yet to live up to this promise.
Most of the staff is cheerful and respectful, but some seem to treat their customers as though they were an inconvenience.
On the plus side, the office is pretty easy to find. If there is no parking in the small lot, it is easy to park on the street. And, if you are few minutes late, it will not even impact when they are ready to see you. (Just to be clear, that last line was filled with sarcasm.)
Overall, Dr. Graven is an excellent, passionate doctor. However, the office she works out of, which lends to over 75% of the patient’s experience, is not all that great.