Kim Properties

Very rude individual.

Yikes. Avoid dealing with this person. Incredibly rude and dismissive on the phone. I’ve had great and horrible landlords I can tell from our conversation she would not be one of the great ones.

Don’t even bother with them. I was lied to, mistreated, and had my time wasted. Kim, will treat you very bad, talk poorly to your children, and is tactless.
When I called a few days later to get status update, I was rudely told I had to be patient and she would call me as soon as she knew anything.
3 days later I got a letter in the mail calling me a lair. I was shocked as I disclosed EVERYTHING to her. When I called her on it she said she called me a lair because I had a credit card 5 years ago, and I told her I didn’t currently have any credit cards. REALLY!!!

My husband and I have been renting an apartment from Kim Properties since October 2011 and haven’t had a problem yet. Whenever we bring a problem to attention, it’s promptly fixed. We recently had to get our bathroom remodeled because of water damage to the apartment below us and Kim worked around our schedule. She kept in touch with us on updates since we chose to take a short vacation while they work on it. At first we were worried about leaving our belongings open to workers, but we returned with no problems at all. Kim usually responds to messages the same day and if not, the next business day. She has been very nice and took us in, with no rental experience. We plan on staying here a while and feel really fortunate to have such a great landlord.

Wow, the old adage is true: You never get a second chance to make a first impression. I’ve never rented from Kim Properties, so I don’t have experience with the portfolio of its property management services. My one-​star rating is entirely based on a two-​minute exchange we had while attempting to view one of the rental properties.
My husband and I decided to drive by a rental property in Milpitas. Per the instructions reflected on the Craigslist post, the property manager wanted interested parties to drive by the home first before making an appointment.
We drove by the property and quickly realized that we not only loved the neighborhood but the house looked very well-​maintained. Upon seeing it was vacant, with blinds that were partially open, we decided to quickly park and take a quick peek through the window.
Immediately upon pulling into the driveway, we hear an erratic honking behind us – as if we’re taking someone’s private parking or are about to get into a gruesome accident. I panic, thinking the house is still occupied, and tell my husband to reverse. We reverse and park on the street immediately in front of the house. The woman who had just been erratically honking pulls into the driveway and exits her vehicle. From my seat, I ask her if she is the current tenant (if so, I would have apologized profusely). She says, no. Hmmm, odd, then why the insane honking? I then ask if she is the property manager. She confirms that she is. First thought: Was it not feasible for her to park in front of the home on the street? What if we were her appointment and not just driving by? Either way, we’re a potential customer. Doesn’t she care about how she conducts herself in professional settings?
She then curtly explains that she only shows the property with an appointment, and that we would need to call to arrange it. Really? You can’t afford two-​minutes to let us quickly walk through the property since you’re already here? I was feeling flustered, so I told her we merely wanted to take a quick peek through the window. She replied that was fine, but my husband, who is usually very mild-​mannered, muttered a profanity under his breath.
Typically, when my husband loses his cool, it’s my cue that someone is either being very unprofessional, very unaccommodating or extremely rude. I realized this woman was being all of the above. As I quickly assessed the entire two-​minute exchange, I felt my blood pressure increase. Instead of engaging any longer, I told the woman that it was okay. We wouldn’t be making an appointment since it seemed like it was already too much trouble. I wouldn’t want to rent from this woman anyway. Clearly, customer service is not her top priority.
Who knows? She may have been just having a bad day, but like I said, you never get a second chance to make a first impression. And when you’re in a customer service industry, you can’t bring your bad days to the workplace. Hopefully, this woman is renting her own investment property because even if her client were merely paying a dollar for her service, I’d have to say it’s a dollar overpriced. The Kim Properties brand has become synonymous with subpar service and a deplorable attitude.

Good people to rent from, been living here approximately 3 years. Any problems with the property are fixed almost immediately. They also do regular checks on the property to make sure everything is working properly. Good people and good service, what else do you need. I would recommend any of my friends to Kim Properties.
Josh & Rhiannon

We’ve been renting from Kim properties about 3yrs she has been a great landlord. Any maintenance problem she has fixed promptly. We can honestly say this has been our best rental situation we have had in years. Thank you to Kim Properties for making it easy.
George McMahan & Vanda Williams

I have been renting a house from Kim for 4 years now. It’s an older home in Milpitas, and sometimes shows its age.
The roof leaked, a toilet broke, and a water pipe burst. Each and every time something has gone wrong, I’ve called Kim and it’s been fixed within hours. Not once has she sent me a bill for any of the work. Nor have we had our rent increase anytime after a repair. She hires good people to fix what’s broken. None of the repairs have had to be addressed again. (knock on wood.)
I’ve found her to be only as hands-​on as she needs to be. The only time we see her is when we need something, otherwise, she has always left us alone.
I really appreciate her calling ahead of time when someone is going to come out for maintenance.
The lease agreement was straightforward and Kim took the time to explain the sections that applied to our rental.
I have always found Kim to be professional, courteous, and friendly. She is quick to respond to problems and has always followed up after to ensure that everything was done properly. The contractors she uses are likewise professional and courteous. I trust Kim and her people. If my wife and I ever decide to move to a different rental, I am definitely giving Kim first crack at renting us our next house.
I can only imagine that she is equally attentive to the needs of the home owners, if not more so.
I rated Kim Properties 5 stars, so obviously I recommend it. Give her the chance to impress you as much as she has impressed me.

If i could give her ZERO stars I WOULD!!! She had me fooled as being a nice landlord, but boy, was i wrong. she will be rude to you while you live there then screw you over HORRIBLY after you move out. sercurity deposit PLUS other fees. DONT RENT FROM HER!!!