Honda Acura of Campbell

I have been with John for the past 10 years. John took good care of my 99 Acura. I am very happy with John.

We take our 2004 Acura to John regularly — he’s our guy. We had a red light appear on the dash recently that indicated a problem with the restraint system. John ran an analysis on it and told us that there was a failure in the driver’s side seat belt buckle. He also said there’s a lifetime warranty on it through Honda, so we should take the car to the dealer in order to get the fix done for free. John told us that if Acura disagreed, he would refund the cost of his testing. Well, John was right — Honda agreed with him and replaced the buckle — problem solved. John is great — no messing around, quality work, and fair pricing.

first of all, I’m not a personal friend of John’s. I can just say that he’s taken good care of my Honda Element for the last 4 years. he’s thorough and helpful and fair. can’t ask for much more than that. would recommend this place to my mom, but she drives a Chevy.

My first experience here for a minor issue was flawless, professional and quick solution.

If only there’s 0 for the rating! Worst customer service ever! I was taking my newer Acura to him after I first got it, and his prices were reasonable for minor service. Then I took my 13 year old Honda Accord to him which my parents have been using since I got the Acura, and I knew it needed work but I was waiting for my family to decide if they want to keep the accord or have it fixed. He gave me a quote and told my parents. They decided to just get a newer car. Then my Acura needed to be serviced so I attempted to call numerous times after 10am, can’t leave VM cuz mailbox is full. Finally after a few weeks of trying, John picked up the phone. He was SO RUDE when I started asking questions as to when I can take my car in and how long it would take to have it serviced. And he raised up his price too almost the same as what the dealership charges. I decided to just take my car to the dealership, and also met a coworker whose husband is a great mechanic and has been going to him.

There is major dishonesty here.
Four months ago I paid for a full major service.
Then today as I left my car there for oil change, a call from John said I need an intermediate service. I questioned the necessity, then I was told the transmission fluid at least should be serviced. While I picked up my car, I asked John was transmission fluid service was part of major service, he said yes. Then why was it necessary to do it again only 4 months later.
There is always some «extra work» John could find.
Now I know, never trust this shop.

Went for an oil change and the car was inspected very well. I was given a perfect estimate about the tune ups and the fixes that are required on a need basis.
They know their stuff. I recommend this place!

DO NOT TAKE YOUR CAR HERE!
I have no idea how they got so many high reviews, but it seems like they just have a lot of friends who were willing to help them write bogus reviews.
I had work done here and was assured that it was brand new OEM parts. Well, one of the components failed in less than 2 yrs, and I called and had to argue with John to get him to agree to even promise to re-​do the work for free if the component just happened to be faulty (if I paid for new parts). This component should not have failed so quickly and even he agreed with that himself. I asked him again to verify if they really did use an OEM part, and he said they did. I kept challenging him, do you stand by your work?
In the end, he reluctantly agreed, but I had a bad feeling about going back because it was like pulling teeth to get him to even agree to re-​do the work if I paid for all the parts. I remember already feeling overcharged the last time, I’m pretty sure he was going to charge me more to make up for the «free labor». I could just tell by how unwilling he was to stand by his work from the get-​go until I challenged him to do so. I also asked John how much was the OEM part straight from the manufacturer with their mechanic discounts and he quoted me a price $ 60 more than another mechanic for the exact same OEM part. Obviously, he was going to pocket that extra $ 60.
I went to another shop for a second opinion, because I didn’t believe that if it was really OEM, it would fail so quickly just like that. I stayed with the other mechanic and he took out the part and showed it to me. It was NOT OEM. John had blatantly lied to me, twice. Not only that, that particular part was supposed to oiled before installation and it was dry. They messed up and it caused the failure of the component.
It’s such a shame because we have other Honda/​Acura vehicles and was looking for a reputable place for our auto work, but obviously this is not the place to go, nor is it the place to trust. Extremely disappointed that Unilocal had led me here.

5 stars for service and friendly environment.

I wish Unilocal had a «6star Elite» rating because that is what I would give John and his team at H.A. of Campbell. I noticed my 04 Element was having an issue shifting on Friday night, called John Saturday morning and long story short, he had me up and running, better than new, by Sunday afternoon.(at a cost that was 30% lower than the dealership quoted me on the phone)
I have seen a few people on here complain that John is «rude» or «impatient» this is ridiculous. If you want someone to smile at you and make small talk while they hold your hand, go to the dealerships (but watch out the other hand is going to be in your wallet, squeezing every dollar they can get out of you) John’s shop is extremely busy (and amazingly clean and well organized, big points in my book) He runs the shop as well as handles the phones. One thing that really impressed me, was that on my original call, I was routed to voice mail, but the mailbox was full. I planned on calling back in 10 minutes but John actually used caller ID and made a call to me. It is little touches like this really won me over.
Once my vehicle was up on the rack, John walked me through exactly what he wanted to do to check out the problem, and listed off what the possible causes might be. Both he and his team used flashlights to really get up in the undercarriage and look for any additional issues. I headed home and a few hours later John gave me a call letting me know that my clutch would need work and he could have it up and running by Monday. This was an issue for me (have to be up and running for work by 0500) and when I let John know this, he promised that if he couldn’t have my car running by Saturday closing, they would come in Sunday (normally closed) and get the job done so I would be able to make work on Monday. This was huge to me, and it really pisses me off that some of the reviewers on here complain about him being unhelpful or uncaring!
Sunday afternoon I got a call from John letting me know I could come down and get my car, and I headed down to the shop. The clutch is now working impeccably well, it feels tighter/​crisper than when I bought the car from the dealer. John showed me what had happened (loose retention spring) and walked me through the process of repair and how to avoid this type of problem in the future.
I could not be happier with the work John did on my car, I asked him for a big stack of business cards (which I have been passing out to co-​workers all morning) John is straight to the point, hard working, and knows what he is doing. Highly highly recommended!

Been going to H&A for a while now and they do great work on my Honda and my wife’s Nissan. John tells you straight up what’s wrong, tries to find the most economical alternative and takes the time to ensure that you’re satisfied with his work. His team takes pride in what they do and I feel confident every time they work on my car.

What can I say about Honda Acura @ Campbell? It is the best car shop I have visited. I found them on Unilocal and went there for some noise in my car. John is a knowledgeable and friendly guy. He checked everything on my car and brought me to test drive to confirm. He identified the clutch problem. After knowing I am going for a long distance trip, he told me it’s not safe. I know the clutch is quite worn out but not sure when to change. His professional and sincerity make me decide to change the 120k-​mile old clutch.
He also pushed the fix fast, and promised to give my car back the next day at 4:00pm， while the other car shops take 2 – 4 days for clutch replacement, Guess what happened? He sent the pics of old and new parts in the noon of the second day, and call me at 4:00pm sharp! He took me another test drive and shared the drill of shifting. Now my RSX is driving like a charm! Honda Acura @ Campbell won another loyal customer!

I have been going to H&A in the past five years for all major works on my cars, and have always felt I walked away as a happy customer.
Most recently my Acura MDX starts showing sign of age, and there were leaks from both oil pump seal and rear main seal. For most old cars, this pretty much is the death sentence since the repair cost generally exceeds what the car is worth, plus this type of fix requires taking out the whole engine and transmission, hard to trust anyone to do this without causing more issues inside the car. After discussing the issues and fixes with John, we decide to do it, and get the leaks completely fixed with a very reasonable cost. During the process, John keeps sending me photos to keep me updated with the progress, and we also discussed the opportunity to get engine valve adjusted as well using the opportunity.
The car was like a new car when I picked it up, running like a puppy who was super energized. Two weeks past and it hasn’t shown any sign of leaks. I feel very pleased with the outcome, and also the communication John did throughout the process.
H&A is good auto repair place you can trust, on both the work and price.

My rate is 5 sart plus!
Their service quality is excellent and people there are very nice.
Through my first visit, I trust their service and take my car there since then.
I highly recommend!

UPDATED: someone from their store sent some taunting messages almost half a year later. Probably my post showed some effect. Good to know :-)
A bad experience. I’m wondering why there are good reviews. I am an engineer at Xilinx Inc., which is nearby, and following is what happened… I can send pictures of the repair results if you need. I don’t think you will go to this store after you read it.
A specialist at a honda dealer told me that my 2012 honda needs tire alignment before I moved to Bay Area. So this afternoon I picked this store based on Unilocal’s review since I work at Xilinx, Inc., which is nearby.
Major complaints are:
1) The alignment result is not satisfactory at all. There are numbers that are outside the specified range, e.g., cross camber. The owner «John» said he doesn’t know why there are fifth and sixth tables since there are four tires only. I noticed that the fifth table should be the difference between the two front wheels. And the sixth table should be the difference of the rear wheels. Then the problem comes: the cross camber in the fifth table is shown as red, which means it is out of the specified range. Then John insisted that this doesn’t matter. And asked me to disregard it saying it is a small number, it is like the hair… I didn’t buy it since this obviously doesn’t make any sense. A small number doesn’t justify that it doesn’t need to be adjusted correctly. Note that the specified rang itself is small.
Then he called the people who did the alignment. The explanation is that to make the «cross camber» fall within the range, the specs in table 1&2 will be outside the specified range since the cross camber is the difference of cambers in table 1&2.
This is a joke, right? I am well educated to point out how to fix it using kindergarten math.
Then he said he doesn’t want to sound like a pus*y and as*hole repetitively, but there is nothing he can do. I don’t know where he got all the confidence to try to convince me. Funny… It was already 6:30pm, so I paid and left. It is expensive: $ 49 for overall check, tire rotation, and $ 98 for alignment. I didn’t do oil change by the way.
2) If there is a specified range, I guess people want numbers of their vehicle to be the average. The «John» didn’t get the idea. The camber value of front left tire is 0.5, and the range is –0.8 to 0.5. I complained that sitting on the edge is not good. But he said that if it is within the range, don’t touch it. And the fact is that this is the cause of the the red number of table five, as I mentioned above.
Put it simply, table 1&2 should be adjusted to make table 5 all right. Similarly table 3&4 should be adjusted to make table 6 all right.
«John» and his men did a poor job to follow the common-​sense rules.
3) He was not patient with my questions. I used to be a teaching assistant at university, and there are usually two reasons of not being patient when being asked regarding home works and exams: a) a student copied other student’s homework and does not know the stuff. b) a student did poor on the exam/​homework and hence doesn’t like talking about it.
Basically both the two reasons apply to the «John» and his men. They don’t know vehicles enough. And they don’t like the result either. (Actually they don’t care.)
Actually I shouldn’t have paid him for the poor work. From an engineer’s perspective, I think the job they have done is unacceptable. I will contact honda dealers to get another alignment.
If you have doubts, send me a message, I can show all the alignment result and I believe you will agree with me.

Wish there were 10 Stars for this review! Let me just say that John and his crew should all be wearing capes because they were our heroes!
Long story short we had a claim with our warranty company that was part of my son’s used car purchase. John and his shop were amazing! They went above and beyond when it comes to customer service and care. John’s meticulous approach and concern for the well being of not only our vehicle but our relationship as service provider and consumer was awesome.
My son’s car motor had to eventually be replaced. John was diligent when locating the best low — mileage used motor possible. He kept us informed throughout the entire process and never stopped supporting us while dealing with an uncooperative claims adjuster. The horrible service from PRcoUSA and their adjuster never stopped John from delivering the highest quality product! He had to deal with an unprofessional and stubborn claims adjuster for just over 2 months! He kept my son’s car secure and clean the entire 2 months and we never doubted him. If John wasnt being held back by the adjuster he probably would have been able to complete the job in days, not months. He was at no time ever a hindrance to the process.
In my opinion John showed amazing intelligence, integrity and concern so far above any standard I’ve ever encountered with a mechanic or repair shop. It is without question that I would recommend them for all of your auto repair needs. The shop’s work is at the highest level but their prices are not! Very fair and reasonable costs for their repairs and parts. John always recommends the best part for the job and will work with your budget and find other high quality parts if needed.
I have been a customer of their’s for over 6 years and I have not had to return one of our cars for the same problem ever. We have 5 cars on the road in our family; John and his crew services, repairs and maintains them all, even ones that aren’t Honda or Acura. John treated us like a friend or family member not a customer and I have the utmost trust in him as a mechanic, businessman and person. I cannot thank Honda Acura of Campbell enough.
So much for me trying to make a long story short. If you have car repair needs… call Honda Acura of Campbell.

Note: This shop is down one of the long driveways on White oak st. It can also be seen under H&A sign as well.
I really trust this place to get my car repaired. There’s something about the owner that I have a good gut feeling towards. I am by no means a car expert, so I need that trust in order to feel like I’m not being oversold.
With that said, I don’t believe this place is inexpensive. I just had to replace all 4 brake pads and rotors which put me out about $ 900 for a 2003 honda accord. I don’t know how that compares with other places, but hopefully it helps you if you are doing some research.
However, I have replaced my headlight here, which was definitely on the cheaper side.
The service is very quick, but not too quick — meaning they do a thorough job in excellent time. They will not allow you to try to talk them into a «quick fix» because they want to do it right.
I do recommend coming here.

I took my Acura MDX here since the rear reflector in the back was cracked and they were able to order the new part and get it installed the next day! John was very quick in getting me a quote and letting me know how long it would take to install. As I as leaving I noticed the car not turning over and it turns out my battery was almost dead! In 15 minutes I had a new battery and avoided getting stuck somewhere later that day! Lifesavers! I had visited the dealership 2 months ago and no mention I would need a new battery soon. I will be talking my car here for services and love that I can walk home afterwards! He also will drop you off as well if needed for free or he can get you a rental car for free. He is open on Saturday and his prices were lower than the dealership. I will be back!

!!! Must read!!!
My girlfriend just moved up to Palo Alto area for a job and she has not found trust worthy reliable mechanic. I found John through Unilocal and called them, I noticed he sounded more concerned about the car rather then selling products or coming in immediately to do some services. I visited him with my girlfriend and I noticed he said he needed time to get to know the car better. A mechanic who was all about customer service and thoroughly concerned on how the car performs is a rarity.
We payed 38 $ for an oil exchange, afterward he expressed what he believed needed to be fixed or changed. He did not rush us to change anything, nor did he try to sell anything to us. John talked about where he was from, and asked us who we were so we could establish a customer relationship.
We did not have cash and we were going to use cash, but he stated he wanted us to use what we felt more comfortable to use and sayed «we have your information here, so just pay next visit» he has never met us before and got to know us and the vehicle. This is by far the best customer service I have ever experienced anywhere.
This place is worth a 30 mile drive, I promise they are really good. He specializes in honda and Acura cars but fixes others. His sleeve said master mechanic so you know he knows what he is talking about.
–mark

Took my car in to John with a list of things the dealer said needed to be done. John checked it out and found that two of the big ticket items were not needed. The others were and John did them at a lower cost. In addition, he discovered something else that was broken that he took care of. He returned the car in beautiful shape (the cleanest engine around) and I fully trust that he did what was needed and didn’t do what was not needed.
Highly recommend.