First Bank

This is not the bank to use for a mortgage loan if you expect professionalism as part of the package.

I love First Bank! I can’t say enough about this bank. Never before have I been to a bank where you are greeted by first name every time you walk in. It’s like going to Cheers… Norm! Everyone there is extremely helpful, courteous, knowledgeable in their products and just all round first rate. We have all our banking here and wouldn’t trade it for the world. First Bank is convenient, there is never a line and everyone there is 100% helpful. Can’t say enough good things about my banking experiences with all the employees there. Two thumbs up for First Bank!

I have never had an account here! However, the manager allowed me to buy huge amounts of pennies my daughter ran through this machine in order to extract the copper pennies from the aluminum/​zinc ones and recycle them for profit! :)
Anyway, the manager was very helpful and the staff here very friendly and understanding as well! I would open an account here if I needed another one and just may!

I have been a customer only for a few months. I have had two transactions that were very difficult and I thought that they would cause a problem. Instead of a problem the transactions were handled very smoothly and professionally. I could not be happier with this bank and it’s employees!

These guys need to learn what customer service means. We had our HOA accounts with them. They set our terrible manager up on auto-​pay. We gave them advance notice that we were going to fire PAS of Fremont. They failed to tell us that they needed at least 7 days notice, although we gave them at least that amount of time. They paid the company we fired for an extra month and we were out 1200.00. Did the bank stand behind THEIR mistake? Of course not! They stuck us with the loss even though they were in the wrong and should have made the limitations of their service known to us when we told them that we were getting rid of our management company. We are dumping them and will have nothing to do with them again. We have already refused to do business with an accountant who said that if we hired him, we would have to do business with First Bank. When it comes to doing what is right, these guys miss the mark by quite a long shot. I advise going somewhere else if you want good customer service and a bank that is on your side. I have chatted with other HOA presidents at ECHO conferences, and my experience with them is not unique. I recently found out that the bank allowed a person from a book keeping company to place a hold on our account without our consent or knowledge… where are the check and balances? Where is quality control? If you bank with these guys, watch your account carefully because they certainly won’t.

Mike is right, but it was Rich Waterman that turned me onto it. For one, if there is a line they move quick. Secondly, my math isn’t that great but they give me all the breaks and explain all the options.
Lastly, did I mention they are helping me save money? yeah, five stars for their patience with me.
Go Now.

First Bank is the bank that we use for work, so I come here pretty frequently. This is the friendliest and most helpful bank I’ve been to. Every time I step in I’m always greeted with a smile. All the employees are very professional and easy to talk to. A couple of times when I am not sure what to get for lunch, they’ve been able to recommend some great places to eat.
The line doesn’t get as long in comparison to my experiences with other banks I’ve used. I find the location extremely convenient, as I can drop off checks during lunch then find food to eat easily since it’s located directly across the street from The Pruneyard.
I’ve noticed that my favorite banker no longer works there. =(Where’d you go Vicky, you are the best!