Empire Carpet Flooring

I LOVED working with Empire Carpet. Arush (sp) was AWESOME. They were FAST and a good price– and I was told there was a life-​time guarantee for the carpet I purchased, which is GREAT! The workers were SUCH hard workers– I wished they would’ve taken a lunch break or something! They really knew their stuff. My stairs and corners are particular areas I was worried about, and they did a great job. The only reason I gave 4 stars instead of 5 is because one of the workers chipped off a piece of floorboard on accident, and I called Empire to ask them to fix it (and texted as well) and was told that they would call me back about it but never called back. Otherwise they were great and I’d totally hire them again!

Experience date: last week of July 2015
I finally was able to write this review. I apologize Rauf and Jill I didn’t do it earlier as I have been super busy with my house renovation and moving in and in top of that preparations of getting married. (happily I am married now and most of the house reno is done and we are almost done with the move)

My experience with «Empire Carpet Flooring» (please note: «Empire Carpet Flooring» not «Empire today» my wife got confused with those names as well and was upset with the reviews for the other company. luckily i didn’t read the reviews before make business with them because the method I used personally appointed me to them)
My experience was just as good as it can be. the flooring I needed was from «Mission Collection». and Mission Collection has its official page and I Searched dealers near me that would provide me with the model type my wife and i wanted. the searched gave me a long list of providers. and as it was going to be hard to call them each of them. instead I wrote an email and I copy it and I sent it to each of them of course the with in 30 min of distance from my house location. Sent an email to about 30 to 40 providers. and one of the providers that replied me with in hours was «Empire Carpet Flooring». besides the prompt reply I also liked the format of the estimation they sent me. very well organized with description of how much each square feet, how much the reducer, the t nose, etc.
also they were one of the final 3 options I got because the price, some other providers were way higher in the price if you do the same you will find out what I mean.
I got my flooring 2 days earlier than it was expected.

SOMETHING SHOWED ME THEY WENT THE EXTRA MILE IT WAS WHEN RAUF HAD TO GO TO THE HOSPITAL BECAUSE A HEART ATTACK AND IT WAS THE DAY I WAS SUPPOSE TO PICK UP MY FLOORING. «JILL CALLED ME AND LET ME KNOW THE SITUATION, ASKED ME TO PLEASE LET HER KNOW THE TIME I WOULD BE IN MY WAY TO PICK UP. I DID AND SHE LEFT THE HOSPITAL MOMENTARILY TO GO ATTEND TO BUSINESS»

I hope you have a similar business experience with «EMPIRE CARPET FLOORING» making sure is them is already a better experience. (I highlight their name to prevent confusion)

I just had my house carpeted by empire. Ricardo was one of the installers and all three guys did a beautiful job!!! They showed up early and we’re done in a few hours! Rauf Naqishbendi was the sales rep that came out to my house and showed me samples. My experience with Empire was wonderful. I’m meeting with Rauf in 2 weeks to talk about doing my kitchen floors!!!
Sharon– San mateo

Set up an appointment, they confirmed twice. Then they didn’t show up. We called to see what was up, they said they were busy and would be out Monday. Its Monday, no call no show, and just like any job in america no call no show = no job.

The salesman walks in to my house and lays his briefcase in my entryway blocking the walkway. I let it go for now. after speaking to him for a while my family starts coming in and has to step over his case. I ask him to Please pick it up and set it to the side. he ignores my
wife comes in and is carrying things from the car and trips over his case. Now he moves it. He says the deal I am asking about is over that day and on their website it says their is 2 more weeks. I ask to see the padding and carpet and he says I have to wait till your wife sits down and than he will get it. I ask him to go get it or pack up and leave. He goes and gets it. Its raining the day of Installation so All my things are now soaked outside. I made several calls to the salesman and to this day I have Not received a return Phone call. The Product was Good, Installation was Good, Customer Service was Horrible !!! The Worst I have Ever Experianced.

Stay away. Sam over estimated the square footage by almost 2x and when the crew came to install, they did not use new metal edges. Read up on carpet scams before you buy. I wish I had!

if I could give no stars, I would. my carpet was never intalled. I had scheduled the intallation, but had to reschedule the date. when I called to reschedule, the Empire rep was more than happy to reschedule. However, when the rescheule date came, I did not get a confirmation call, so I called the day before to confirm installation time and Empire said that they had cancelled my order? WTF… really? all of my stuff is in my hallway and living room. so they appoligized and rescheule for the following week. so, yet again the install date was approaching and no call. so I called again to confirm time, and they said that my order was still cancelled and had no explination on why. With such incompetence, i just got a refund on my deposit. Think twice before giving your buisness to Empire.

I am sorry I did not read the reviews before I installed th carpeting from Empire. The carpet in my apartment is falling apart and I thought I was getting a high grade material. I also installed carpet in my tenants artment and it started bulging after two year. It was not stretched properly. When I called they said the instillation warenty had expire so I had to pay $ 150 to have it re stretched. Guess what my carpet is doing the same thing so I am waiting for the onstall person to arrive to restretch it. He is late and just called wondering why am not answering the door. Turns out he is at the wrong address. Never again. What a mistake.

While looking for Empire Today I read the reviews for this business. I have never had the pleasure of working with them directly but I think they should get credit for good customer service skills while dealing with complaints against another company. I work in customer service and understand the struggle. Constructive feedback is valuable to improving your level of service but wrongly placed complaints and rants are unjustly damaging. Unilocal is a powerful tool, «with great power comes great responsibility»

If I could give them zero stars if I could. I strongly recommend you DO NOT use this company. They are a bunch of liars and there customer service is really, really bad. I needed to have carpet installed in my master bedroom so I called them. They came out and gave me a proposal, I said I would sign it if he could guarantee the installation would be completed by Tuesday he said they could so signed it. They were suppose to call me on Monday to confirm installation time and they didn’t so I called them at 8:00 PM they said that it was scheduled and that they would be out between 1:00 PM — 3:00 PM on Tuesday. Tuesday morning I received a call from them telling me that they would not be able to make it out and that they needed to reschedule. I was upset but at this point I had already moved all my furniture out of my bedroom so I agreed to having them come the next day at 9:00 AM. 9:00 AM Wednesday I get a call that they would be coming out between 11:00 & 1:00 PM. At this point I blew a gasket and asked for a supervisor, I was put on hold for 10 minuets then they hung up on me. I called back same result actually I was hung up on four time. Finally the fifth time I called I finally spoke with someone that actually seemed to care and she put me through to her supervisor. Supervisor was not help they gave me a $ 75 discount like I even care about $ 75 off I just needed them to do what they committed to. They finally showed up at 2:00 PM the work was ok. Save yourself the stress and look for a small local business where you can talk to the owner if you have problems. Empire is a joke!

I highly recommend this place for their professional service, free estimates and fast installation. I needed the old flooring + old carpets removed in my condo, to be replaced with about 900 square feet of new laminate wood + sheet vinyl flooring. I received a prompt home visit + free estimate the first day I called the store. The gentleman named Arash was cordial, professional and listened attentively to all my needs. He helped me hand select many materials in his store the next day, providing patient detailed consultation on design styles, materials and costs. The installers arrived on time each day and provided diligent fast demo + disposal of old flooring, and beautiful craftsmanship with laying the laminate wood flooring. All in all, my experience was excellent.

They only got one star because I had to select a star otherwise they would get nothing. Horrible customer service. They were supposed to call me to tell me my installation window time. No call. I had to call to find out it was between 1−3pm, fine, yet 3:30 pm and no one shows so I call again to find out dispatch cannot get ahold of the installers. 6 calls later, now 4:30 pm after I have moved all my furniture and wasted an entire Saturday dispatch tells me they waited for 30 minutes outside. Bullshit! I have been home all damn day long waiting. Now I have to move everything back in my house. I will NEVER use them again as they are liars with no ethics. I was willing to pay a bit more for the connivence of the company but believe me they are liars and thieves. Do not waste your money or time.
I will go to carpeteria
or so we here worth my money.

I had a carpet installed by another company. The end result was horrible. The carpet was peeling up where it met the tile and there were 3 very noticable seams. I did not call the original installer back to fix the problems because he did such a terrible job with the original installation. I called empire carpet the next day and victor came 45 minutes after I called. He spent about 2 hours here and did a great job fixing the problems.

I just had the very best experience at Empire Carpet Flooring. (NOT EMPIRE TODAY) The staff was very pleasant and helpful. I only had 25 yards of Carpet installed so I was able to purchase carpet from what they had in stock. They were able to complete the installation within 18 hours of going into the store. They have many great high quality carpets to choose from in the store. We agreed on the price and the old carpet was removed the evening prior to the installation. My carpet was damaged by water and was causing a terrible smell in my house. The removal allowed the area to completely dry prior to the installation the next morning. The installer arrived on time the next morning at 8:00 and was very professional about his job. The installation of the carpet was professionally done. The stairs that were covered were done much better than the old installation. The installer completed the job in about 2.5 hours and my house once again smelled fresh. THANK YOU for a job well done. I will be using Empire Carpet to redo the rest of the carpet in my house. This a gem of a local company.

This company is a SCAM and RIDICULOUS!, we were having engineered hardwoods installed, after moving everything out, the workers said we have asbestos, so we had that removed and made another appointment to have the floors floated and the floors installed, the guy shows up without supplies, we’re in Pleasant Hill, he said he had to drive to Union City to get supplies and that his coworker had called in sick, but he had his teenage son with him and that he would help him? SERIOUSLY! Is he insured? Then he tells us that the labor will be an additional $ 1K and that the floating supplies will run between $ 800‑1000, none of this was brought up by the sales rep. she just wanted to make the sale and move on to the next sale… I wish I would have read these reviews before we signed up. I too wish I could give them less than zero stars!
DO NOT TRUST THEM, DO NOT ENTERTAIN THEM A SECOND! Go to Lowes or Home Depot.

We ordered carpet from Empire after getting quotes and looking at samples from some independent stores in our area. We had seen the TV ads and decided to give Empire a try.
Empire did the best job in listening to our needs, coming to our home and showing many samples. The sales people did not seem pushy at all (like one of the other poster’s mentioned). Yet I would assume this all depends on the salesperson?
The Berber style carpet that was installed looked great, however it started to unravel. Areas of the carpet would unloop, the loops would catch in the vacuum and «run».
Empire was very concerned when we called to complain. They came out immediately to inspect the carpet, they then hired a 3^rd party company to give an assessment of why our carpet was unraveling. It was determined that our cats were catching the Berber loops with their nails and the vacuum was then lifting the strands out of the flooring. They stated that they wanted us to be happy and offered a full 100% credit towards any other product they offered.
We have since decided to not go with a Berber style as the loops can catch, –which is not a fault of Empire, but the style and nature of Berber (which we did not know).
I would give Empire a 100% on customer service and standing behind their guarantee to make us happy. The quality of the installation was great and our replacement carpet was of the highest quality. In fact they use carpets that are manufactured for many companies. So the quality can be the same regardless of where you go.
I would recommend Empire to anyone.

You have got to be kidding me???” This is complete BS!!! We had carpet installed by these rip offs 9 months ago!!! $ 6K!!! There is wear spots in the hall way and my home office entry way!!! I call them… Explain in a very nice way that the carpet is wearing down. They send out some old guy with some scissors to take samples back to a lab? Then I get a phone call saying that the carpet is breaking down to do environmental conditions? WTF does that mean? Then they say this problem is not covered under the warranty!!! NEVER F’N AGAIN!!! This company and all there excuses is complete BS!!! DO NOT USE THEM!!! YOU WILL BE RIPPED OFF!!!

I have to retract my previous review. As it turns out, Empire Carpet Flooring is not the company that installed the carpet and window treatments in my house. It was actually Empire Today, who seems to no longer be listed on Unilocal.
Everyone, beware, as it is easy to confuse the two, and you do not want to work with Empire Today.
Empire Carpet Flooring actually offered to help me deal with Empire Today. I would imagine that the latter is probably besmirching the name of the former.

Do not be fooled by their advertisement on TV. They have horrible service and after charging over thousands of dollars worth of installing carpet the material is decayed after two months! This is NOT acceptable. After pushing us to sign a contract with them, they show up days after the actual installment date, and this is after being on the phone with the installation guy who barely could speak English and was locating our address while driving for over 40 minutes. They took their time even though we requested the installation to be done no longer than a certain time. Empire carpet is extremely unprofessional, overpriced and has poor quality carpets. Do not even consider them as an option!
When we called to complain about the material, no follow up was made to our complaint and here we are with shitty carpets.

We met with a rep from Empire Carpet over a month ago. The rep was really really pushy with having us sign a contract the same day as the consultation. Since this was the first carpet company we were meeting with, we were not at all ready to sign any contract. We wanted to shop around and I don’t think he should have pushed so hard for us to sign because it really turned us away from the company.
I must admit, that the carpet they had was pretty amazing. Of course, it comes with a high price tag. The rep repeatedly reminded us that we would not find the same carpet anywhere else. That’s fine. We could shop for something similar and still be happy.
He did do the whole «I have to call my supervisor to get you a good deal» talk. He never did make a phone call and still came back with a sheet with a price significantly lower than his original quote. Where did this magical number come from? It was the last week in June and we figured he needed to meet his quota.
Our deal breaker: He told us the reason why he really wanted us to sign that day was because he would have to drive all the way back to our house to sign it and he really didn’t want to do that. The contract had to be signed in person and could not be done over the phone. But if you’re too lazy to drive somewhere to get a deal through your standard procedure, then I don’t trust you not to cut corners in other parts of your work.
Also, even after the «deal» they always advertise on TV about the free rooms, the price was still the same or above any competitor prices. So they mark up their prices, then say they’re having a sale which brings their carpet prices down to regular levels.
I’d say check this place out to compare the quality of their carpets, but be prepared to be pressured into signing a contract the day of.