Ecolife Green Cleaning Company

Originally reviewed under «Eco Life Green Cleaning» but wanted to be sure to mirror all of the sentiments here. Terrible, terrible, TERRIBLE service and results.
Terrible! I bought 6 hours of cleaning service on a Groupon deal, knowing that I was going to be moving and would need of a move-​out cleaning. The first maid arrived without a vacuum cleaner and let me know that she was brand new and wasn’t sure what to do. After calling her supervisor, I was told he would send a second maid with a vacuum and the two of them together would each work 3 hours to complete the 6 hour cleaning; fine with me! After advising the second maid this is a move-​out cleaning to get my deposit back, she went to work vacuuming. Two rooms had already been vacuumed and I needed the bathrooms and kitchen scrubbed. After finishing packing and loading more coxes, I came back an hour later to find she had just completed vacuuming! The other «new» maid was on her cell phone in the second bathroom, when there was still dirt on the floor of the first one! I told the maid (the one not on the phone) that she needed to check the first girl’s work in the bathrooms… I want my deposit returned. I left them with family to go back to work and it just continues from there. I got a call from my sister to tell the first girl left after 2.5 hours of «work» (not counting her phone calls) and the second maid was cleaning the pantry… which was already emptied! I told her I needed the oven cleaned, cabinets wiped, floors mopped, etc. I came home later to find the pantry with crumbs on the shelves and had to wipe them down myself anyway! Terrible! I called the supervisor on his cell phone, and left a message and texted the pics of the pantry. No response.
This is all after having to wait 19 days to confirm the appointment was actually going to happen. If you check the website, that’s the instruction, make your appointment 19 days in advance and you will receive a call 2 days prior to confirm. No confirmation call. I had to call them to confirm and the first call wasn’t able to confirm my appointment. The lady instructed me she had to check the other computer and would get back to me. More than 3 hours later she called back to let me know she found my appointment and was able to confirm. I asked to change dates to the last day of the move, and she agreed that would work just fine for a move-​out cleaning. The rest is above, I just can’t believe it. Don’t waste your money. My teenage daughter who can’t clean her room, was able to clean my kitchen in 30 – 45 mintues!

I bought a voucher through Amazon Local for $ 60 for 2 hours of cleaning. I called the number to make an appt and its basically an answering service and they just say someone will call you back to schedule the appt. Someone called me almost 2 weeks later and made the appt, but then they never showed up for it. I waited at home on a Sat morning for them only to have them not show up!!! I got a refund through Amazon today. What a waste!!! Its a scam!

Very rude. I purchased the voucher from Amazon loca (via Livingsocial), and made an appointment online weeks ago. I just called them to confirm on the appointment and a lady answered my call. She seemed to be very busy answering other phone calls and kept putting me on hold, which was totally fine. But what bothered me the most was that the lady apparently lost her patience and (maybe she was frustrated) after repeating her question 3 times she drew a long sigh and with a short «I’ll call you back», she hung up the phone immediately. COME ON! Only my wife would cut the phone call like that when she’s in rage! Then I decided to check it out in Unilocal,and the next minutes I called Amazon asking for a refund, bye bye. Either Amazon or LivingSocial should be more selective.

Bad company. Couldn’t get them to call me back to schedule an appointment. I had bought a voucher with Amazon local for Christmas.
Got a full refund after calling 1866 395 2090 Amazon local. Thanks

Wow, I wish I’d read the other reviews sooner before I got sucked into the Oksi drama. I also bought a LivingSocial deal, scheduled my two-​hour cleaning with Oksi, and then they canceled the appointment and basically disappeared. No response to three (or more) messages.
To LivingSocial’s credit, I emailed them and they gave me a refund right away.
My recommendation: stay far away from Ecolife/​Oksi!

I was given a groupon for this company in November 2011. I followed their instructions and I was told I couldn’t schedule an appointment until the end of January. I scheduled my first appointment for February 16. They called a few days later to confirm, but the number they left had 9 digits. I emailed them again trying to confirm and never got any response. February 16^th has come and gone and they never showed up. We are now trying to get a refund from Groupon.

I second, third and fourth all the one star reviews. Do not use this service. They also go by the name Oksi Cleaning.
We purchased their Living Social Deal $ 65.00 for two hours of cleaning. To start, they are very difficult to get a hold of. Their phone system doesn’t allow you to leave a message, they have a recorded message requesting you to schedule online, which I did. Then it was almost a week before I heard anything back.
They gave us a time window between 8am to 12pm. They were a no-​show.
Fortunately, we complained to Living Social and they gave us a full refund.

**Living Social members: this company is now under «urgent investigation» by
, so if you have similar complaints, I suggest contacting them to add it to the list.**
I absolutely cannot begin to express how disgusted I am with this company. For starters, I’ve been looking for a house cleaning service for a while, and purchased two Living Social vouchers — one for myself, and one for my mother.
As other reviewers have noted, reaching them and scheduling an appointment is virtually impossible. If you can’t spend a few hours vigilantly trying to reach them, you can forget about it. They also are impressively lazy. When my mother called to schedule, they said they refused to go to her location, so I actually had to print out maps to mail them to show them that she was well within their service area.
After my mother was finally able to schedule an appointment, they showed up (late), walked inside her house, glanced around and said they REFUSED to clean her house. Their reasoning was that it would take «more than one hour», but the voucher was for TWO hours. Furthermore, instead of doing what they could in that time frame, as the fine print stated, they simply LEFT.
This company is simply disgusting.

I am giving them 1 star because they do not know the meaning of customer service. I got a groupon deal for house cleaning. I was told to assume that the appointments were confirmed if I choose a date atleast 19 days later. Well, I did. The day came and went. a week has also passed since my «apppointment» not heard one thing from them. Left them atleast 4 messages the day they were supposed to be here. Not a single response.
Lucky for me, Groupon offered my money back … and I gladly took it! Please don’t ever hire a company like this. It’s not worth encouraging folks like this… when there are some genuine hardworking souls out there that deserve our business!

WTF. a lady just called me to say that the Groupon deal had been cancelled and to get my money back. However, I was welcome to schedule them independently at $ 49 per hour! Are you kidding??? The first time, the cleaning lady came without a vaccum… WITHOUT A VACCUM! And after two whole hours, all she had done was the shower and a bathtub cleaned and that was it– nothing else was done. And my shower and tub were not even dirty that it should take her two hours to srcub them.
Got my refund from Groupon in 10 seconds flat– fantastic customer service!

My girlfriend stumbled upon this business via Groupon. It seemed like a good deal: $ 40 for 2 hours worth of cleaning.
What the Groupn didn’t state was that they would be 2 hours late for their appointment, not come fully prepared and not do any real cleaning at all. I guess Eco Friendly cleaning means products and service that don’t really clean.
The cleaning lady showed up (late) and asked what I would like her to focus on. I said that the bathrooms were top priority and anytime after that could be spent doing general upkeep cleaning.
1.5 hours later and the bathroom tub and shower looked a tad better than they did prior… sinks were not touched, mirrors were not cleaned, & countertops still dirty. She then spent the next 15min quickly swiffering the floors and then said she was done & took off 15min early.
I mean, I know it was a Groupon, but come on… how do they expect to get repeat business and referrals with this kind of service?
We also requested the services of their carpet cleaning affiliate only to have them show up (late) and without the proper materials needed to clean. We rescheduled for another day and when they failed to show up (over 4 hours late), hired another carpet cleaning service who came on time and fully prepared.

Before employing their services, I confess that I only did a sub-​par research on their company, which was my total and complete error. Had I done my typical thorough scrub of reviews prior to purchasing what seemed to be an amazing deal, I would have never parted ways with my hard earned money to a company that clearly does not want their business to succeed.
Luckily, if you purchased a deal via AmazonLocal, Groupon, or Living Social, they promptly refund your money. Their (AmazonLocal, Groupon, and Living Social) customer services reps FAR EXCEED any expectations one would ever have of customer service. Even DMV/​Postal Office workers (yes, even those in heavily populated cities) have better service and exhibit far greater professionalism than Ecolife Green Cleaning Company.

I paid $ 139 Groupon of a supposed «$ 378.00 VALUE» for three 2 hour cleaning sessions. In addition to having to book 19 days in advance with 4 hour long window as a Groupon special, I never received a call back until I complained directly to Groupon. Furthermore, they brought ONE PERSON for TWO HOURS! A $ 378.00 value? You’ve got to be kidding they couldn’t even finish my kitchen and I ended up vacuuming and cleaning while they were there! I thought there would be 2 – 3 people. Do not give them your business

I would give this company a zero if I could. Like many other people here, we bought a groupon offer and probably spent a total of 4 hours on the phone trying to get an appointment set up. We had to schedule a cleaning three weeks out, which never happened, and today the groupon was cancelled.
Long story short, they have no idea how to manage a company. Dealing with their customer service was literally laughable. DO NOT give them your business. If you do, you’ll regret it.

NO SHOW!
I purchased the Groupon deal last month then made an appointment through their website that same day, which said to give them a 19 day advanced notice. I gave them a 30 day advanced noticed and received an automated email confirming the appointment for 11÷6÷11 between 10am-​2pm. They pulled a no show. I contacted Groupon the next day and they refunded my money. They wasted 4 hours of my time on a Sunday.

I’ve been thinking about getting help to maintain the cleanliness of my place but have never hired help to do this before. When a living social deal came up I thought it was the perfect time to try it out.
I bought a Living Social deal to Oksi Cleaning October 4^th. It took one month before they were able to schedule a cleaning. (that seems too long a wait). They give you a four hour window to be home to let in the cleaning person. I gave them an 8am –12pm window. Luckily, Joni, the technician, arrived at 9:15am, so I wasn’t waiting all morning.
Joni was very pleasant and seemed hard working. She reminded me that I paid for only two hours and asked me what I wanted to prioritize. I told her the bathroom, kitchen, vacuum, and if time, dust. I have a 2-​bdr apt. and it takes me about 2 hrs to clean so I expected most everything to be done.
Again, my goal was to see if hiring help was worth it in the long run. If they did a better job than I did, I might continue to hire them. Unfortunately, I didn’t work so well. Joni did not bring most of her own tools. She needed to borrow my broom and vacuum. My vacuum ended up breaking when Joni first started to use it. She asked me if I knew how to fix it (no, I don’t know how to fix a vacuum). Since the vacuum didn’t work, she had nothing left to do (even though she didn’t vacuum) so she left, about 45 minutes early.
Because I’m new to this, I signed the contact she told me to sign and even gave her a tip (I’m a sucker…). After she left, I still found it so odd that she didn’t have her tools, so I contacted some companies and asked if that was standard. It’s NOT.
I called Ecolife and left a voice msg. No return call after 3 days. I called again and after a huge run around, I left a msg with a person who said she didn’t know who the manager would be who called me back but someone would. That wasn’t comforting but it felt like my only recourse. Three days after that, still no call, so I called again this morning.
The owner (?) told me that lots of people complain about housekeeping, that these women are working like horses and I’m paying so little. He continued that they have been in business for a long time so they don’t care about negative reviews. He does not listen nor try to resolve problems.
After speaking with him for about 20 minutes trying to plead my case, telling him I only wanted the hour that I was shorted, he told me he’d call the technician (Joni) and ask her about it and call me back. That’s it. He just did not care nor try to resolve the situation. He did not tell me what would happen if Joni said yes, she did short me. I’m hoping this means he’ll send her back…
I had to call Living Social and ask them to have him call me and resolve this.
This company has no integrity. They do not care about customer service at all. They do not honor their word. I would recommend you do not use them.

Since my regular cleaner was on maternity leave, I have been looking for a replacement. i saw the groupon and jumped on it… may be too many people did the same.
Anyways went through their website and sent them the email form, got a generic response back, and 20 days later… NOTHING !!!
Read the reviews, got my money back from groupon. good bye ecolife!

Today’s update: well either Vanessa works for them or…
The review was for customer service up till yesterday… four emails and three phone calls. Not just one. Over a week and a half, not 72 hours.
Was glad when I got the call to schedule; and was actually coming her to say so, and say that I’d be happy to revise my review after my appointment, and sing their praises if it was appropriate. However, the emails from the owner are simply not okay. I’ll be calling to cancel, and will pursue a refund.
I absolutely support small, local business. Duh. Bought the service in the first place. However, poor customer service isn’t ignorance on MY end.
Ok, so far:
Four emails and three messages later, no response from Ecolife Green Cleaning Company.
Calling again: just got a recording asking to leave a message.
I want my money back from Amazon local, so that’s my next step.
Shame on them, really.
HA — not 5 min after I posted this I got a call. Coincidence?

My cleaning is «scheduled» for tomorrow but this review is strictly on their lack of response. I purchased the groupon and scheduled my appt over a month ago. I’m supposed to have a cleaning tomorrow, but I’m a little worried they are going to be a no-​show.
I received an generic email after I made my appointment, saying that I would receive a call 2 days PRIOR to my scheduled appt, well my appt is for tomorrow and I have yet to receive a call. It is has been extremely difficult to get anyone at his company to answer or return my calls. All I want to do is confirm you are coming tomorrow. I did finally speak to a woman named «Claudia» who basically is an employee for an answering service. She said she would get the message to the company. It’s been 5 hours since I left my message.
I’m not holding my breath.
I’ll update tomorrow, but my gut says I should start cleaning my own house because no one is coming tomorrow.*sigh*
UPDATE: Received confirmation that my house will be cleaned tomorrow. I’m looking forward to it. Stay tuned!

After my wife and I spent about an hour tonight getting our house ready for them to come, a man called us 17 hours before our scheduled appointment to tells us that we need to cancel our Groupon and get a refund and pay them directly instead. I asked for clarification why and he said they can not afford to pay the ⁶⁰⁄₄₀ split to Groupon and still stay in business. I told them to cancel our appointment.
Although I can understand his not wanting to lose money I still find this type of behavior very unprofessional. Did they not run the numbers prior to signing up with Groupon, or was this their plan all along to just use Groupon to help them acquire clients without actually going through the Groupon system?