Cedar Glen Apartments

Pro’s:
–Cheaper than most, but comparable in quality to most fancier apartments in the area
–Location to downtown Campbell and generally to any workplace in the south bay
–Can’t complain about the staff, they didn’t bug me and I didn’t bug them. Overall, a pleasant experience with management.
Con’s:
–Parking, 10 visitor spaces doesn’t cut it. Street Parking limited during peak times also.
–15%-20% rent increase every year (2011 – 2015). Not sure if that was in-​line with inflation, seemed pretty high nevertheless.
–Dog owners and lazy laundry room users were not high on my favorite list

Yes, I am a fan. Love the staff and love the location. Even better, I loved the affordable price. They didn’t charge pet rent like a lot of places in San Jose.
The staff is very friendly, both office and maintenance. The management keeps the complex nice and clean most of the time.
The community of people are pretty good except I don’t like the laundry room slobs, the dog owners, and the people who think we can’t hear their music or noisy cars. Every weekend, uggghh. Absolute pigs. Those people with dogs who let their dog poop on the grass and don’t pick that up. Should smear their shit on their doors. It is not the dog’s fault but the people. They should be kicked out of the community.
We were very lucky to get building 5 in the corner. Great neighbors. We miss them because we moved at the end of December 2015. The parking lot wasn’t a problem for 24 months. By the last two months of our stay, the complex filled up and if you didn’t get home at a decent hour, no parking. Neighbors and I patrolled the parking lot when we didn’t have parking and reported cars so they get towed away if they didn’t have permit tag.
Close to park which is on the other side of the fence so you got to walk around. Pretty safe neighborhood and great for walks.
Not my usual charming review style, but I did have a chance to read the other negative reviews. The management never bothered us and I found them to be very helpful depending on how you treat them. It is all about attitude you have as a tenant and how you treat others. I can relate to some of the complaints other reviewers have posted but i think it comes down to luck and how you attract or deal with negative things. My family and I were happy with Cedar Glen and staff. Yes, the kids were noisy but I dealt with that directly. I found the other tenants were mostly very nice. Like I said, it all depends on how your life is for you. Good, bad, or horrible.
I wish we had a bigger place in the complex but the same building location. I am a fan. Thanks Cedar Glen.

Don’t live here. Can’t Unilocal allow reviewers to give zero stars?
The kitchen is tiny, no kitchen cabinet space. Only smaller pots and pans can even fit through the cabinet doors. Visitor parking sucks, which might be okay if you don’t have any friends or no one wants to visit you.
Management is very nice and pleasant just long enough to get you to sign a lease… After that, they show their true colors.
We were exceptional tenants! There was no need to withhold $ 100 of our deposit. We cleaned that place with a toothbrush top to bottom… everything imaginable! The carpet was spotlessly cleaned and shampooed when we moved out. Miraculously, they found the carpet unacceptable with «rust» stains. Desiree claimed they had pictures… yeah – of someone else’s carpet! And no where in the lease does it say you have to show a receipt that your carpet was shampooed in order not to have a charge deducted from your deposit return.
I find it interesting that the amount of «damages» is just low enough to not be worth taking them to small claims court.
I wonder how much is Desiree’s cut from the $ 100 they cheated me?
When I called to discuss my deposit return with management, Desiree was ironically on her «break» 1 hour before closing. My call was not returned 3 times! Gee, I wonder why they are not returning my call? I guess maybe they don’t want to deal with the truth. Oh, and one time she was in the office, I was «mistakenly» disconnected.
I wonder how Desiree sleeps at night knowing she is scamming tenants. She can lie to me… God knows the truth!
Idiots. So very obvious of what you did to me!
Not one ounce of moral values. Sad.

Me again, still here and still happy. Maintenance Miguel replaced our air conditioner yesterday, he did a great job and was very friendly, Veronica helped out and she is so professional, she should get a promotion soon, I hope! I still think Luba (?) and Deseriee are very nice and helpful. New is the company that put a dish on the roof for each building, so no more dish on the patio! Sweet! More visitor parking is all I could ask for.

I am shocked to read all of the negative reviews about this complex– I moved out a month ago due to relocating for my job. I am heart broken about having to leave this apartment complex as the staff is awesome and my apartment location was prime (on the end and in the back, thus no kids outside).
I have lived in 5 other apartments located in the bay area, and I’d like to nominate Cedar Glen as the best by far! I apparently left a necklace on the floor and my shoe rack, Desiree, the property manager left me a kind voicemail that she’ll hang on to it for me since they’ll be cleaning the apartment for the new tenant. Very honest management and the grounds are extremely clean and safe.
Haven’t seen anyone mention laundry yet, but their laundry rooms are HUGE and while I was there for two years, I never once had a problem with not being able to do my laundry. The washers and dryers are always vacant.
I’ll miss you Cedar Glen!

Management boosts about the price for Campbell and it’s fabulous location. While the place itself if tidy and kept up to code. I’m not a fan of barking dogs, but then again who is. I wish the noise curfew was enforced more. Pools are nice. Staff is helpful. Parking is sometimes hard to find. All in all its a safe place to live.

DO NOT LIVE HERE if you plan on having guests over. There are SEVEN guest parking spots for hundreds of residents. My boyfriend has been living here for half a year and I visit very often and I have yet to get a spot in the actual complex. Fair warning.

I just moved in and found this property very well kept and the management team very professional. The apartments are quiet and it seems like a healthy environment where tenants have some pride in their surroundings and don’t have trashy balconies and aren’t dumping garbage everywhere.
I’ll repost in six months if there are any changes.

I’ve lived at Cedar Glen for over 4 years but moved out to move to another state. I really can’t complain about small things when overall, the management team was very responsive. The management takes care of the property with painting, roofing, repaving, gardening, and etc. I liked that I didn’t hear much noise from my neighbors and the construction seemed to help contain that. I liked that there is no tolerance for smoking outside on the property and near the other apartments. The staff and Desiree were on top of enforcing that.
The things I appreciated at this complex are that most repairs are taken care of fairly quickly. One doesn’t need to have kids to appreciate the Christmas and Halloween parties that the office staff hosts in the office community room each year. I also enjoyed the Christmas light decorating contests. Many residents do a great job of decorating their apartments each year. It helps to create a sense of community in apartment living.
When I needed to move out and break my lease, the staff was great in handling it and my move out went smoothly and better than expected. I was surprised later to hear from Desiree that I had left a small and valuable item on the top shelf of my closet (found by maintenance) and that she would hold it for me for someone to pick up. Honestly, it could have easily been taken and it would have been a while before I realized it. It was great to know that the staff is honest!
I would recommend this complex, just be aware that the rents do move with the market but it is a quiet place to live — OK, with the exception of the kids playing and laughing nearby. I also seemed to be a safe place and they do have a security service.

Hello everyone,
I currently live at Cedar Glen. I am at month 6 in a one year contract. I could nitpick through all the comments I’ve seen on here, but I’ll do a bullet list of how I feel so far instead. The end result you need to know though is that I love living here, it is very clean and well distributed. I love that the master bedroom has a more private bathroom. I like the flooring, the high ceiling is so nice, the Creek Trail –AMAZING. It is a very short drive to Santa Cruz, which is my family’s favorite place to go. I and feed on outdoor activity. Tht takes my husband, maximum half hour to get to Sunnyvale (work), if not just 15 minutes without traffic. On the border of San Jose, close to the Pruneyard and close enough to downtown…
Here is a list of things I’ve learned so far:
–Rent is the lowest I have found in this area for 2 bedroom, 2 bath, and CLEAN
–2 parking spaces given, motorcycles if you have enough room you can fit it in your roofed carport with your vehicle
–Maintenance has come and fixed issues without delay and has provided excellent service! I’ve had my dishwasher replaced, AC checked, Furnace checked 2x, and the 2^nd was what I felt a very curtious security gas check, outlets all working, nails pounded down from the ones forgotten when new carpet was placed, bulbs restored… Shout out to Luis, Veronica and Cory — I know you have a lot of people to attend, thank you.
–I’ve talked to the property manager on site, Desiree, as well as the receptionist, Luba, and both are wonderful people to work with and being new to the area have both offered their respective daughter’s contact information to me for babysitting (lifesaver!), they have also given me advice on local churches, jobs etc. Very nice. Laura helped us arrange this place from South America, this was tough to do and many phone calls, faxes, forms were needed to secure our spot; she made it happen! (She no longer works at Cedar Glen, ps).
–My neighbors are so nice!
–Unfortunately dog poop is not being picked up in front of my apartment, not sure who has the dog… but I am watching for you! I would like to sit out on the lawn, thank you very much. I will collect it and save it for you… be aware
–I would really like to plant herbs and flowers, but I landed an apartment that receives no sun (this may be something you want to consider – switching apartments before assigned one). I addressed this with Desiree so we shall see. She sad she would love it if she could get the O. K to do a community garden — that’d be cool!
–My daughter and I go to the park and pools on the grounds, I like them both. The park becomes a middle school war zone in the mid afternoon, so we leave before they come. No problem.
–The washing machines and driers no matter how clean someone tells me they are I am crazy about cleanliness and if I see 1 hair I gag. I won’t clean my clothes, unfortunately at Cedar Glen. They are not dirty, but it could use a little TLC. Resident’s do not clean up after themselves.
–I am a little nervous about the Deposit in terms of whether or not I receive it at the end of the contract. I have read very scary reviews about this. I took pictures of all the previous nail holes, what appears to be a little bit of back splattered paint on the wall, paint peeling, floor board nail holes, door frame divets etc to back up the information I wrote up in the apartment contract papers. They pre-​inspect the apartment and then give you a form to fill out to write down all the defects the place may have that was not caused by you, divided by room. We didn’t have furniture or boxes, just 4 suit cases when we moved from South America. It was easy for me to go around and take pictures. The paint was already peeling on the cornered parts of the walls, around the window frame and especially in the bathroom around the mirrors and tub. I think this is due to the amount of time this place has been painted, not sure… Laura told me that there usually is no way out of the deposit because almost every apartment needs to be repainted after each use, but I don’t see this is as a cost to me? Nevertheless it doesn’t look horrible — the apartment is nicely done and the arrangement of rooms is nice too.
–I guess things used to be scary here according to Cedar Glen residents I’ve spoken to, in terms of security. Desiree (property manager), I’ve heard, has had a huge part in this. From word of mouth she has made Cedar Glen more secure and I don’t doubt the gossip is wrong as she is always very helpful… and yes, I have felt very safe at Cedar Glen. In the evening their is security patrol — very friendly and seem to be very good at what they do.
I will post again in September 2015. My contract ends in August. Not sure if we will stay or go, depends on if me and my husband have enough credit to get a home. Wahoo! Will write in 6 months to see how that process goes: if we stay and the rate goes up, or if we go…

I have lived here for almost two years and the only reason I’m moving is that I’m relocating to Southern California.
The front office has always been pleasant and helpful. I only had to call maintenance twice and they were very quick to fix the issues.
The complex doesn’t cater to riff raff and therefore is nice and quiet. It’s great for families as it’s very safe with constant security patrolling during the night.
The location is walking distance to the Pruneyard and downtown Campbell.

Ohhhh I have been waiting forever to write this review. Because I was scared they would treat me poorly (trust me, they would) while I still lived there, I waited until we finally moved out. To be fair, I will first list the pros of living here:
The Location. It’s really great. Centrally located to Campbell, and within walking distance of the Pruneyard. However, don’t let them fool you saying its a Campbell address, as it is NOT. Your children cannot go to Campbell school district, and you cannot even do something as simple as get a Campbell library card. You also will not get the Campbell PD (which is much more efficient than SJPD) if you call 911. Somehow the property is able to list the address as Campbell, essentially listing them for much higher rent than SJ. It’s a scam.
The rent is not «BAD.» But it’s not good either. As of now, they are charging $ 1700 for a one bedroom. It’s small, outdated, and to deal with the rest of what I’m going to tell you, seems highly unreasonable. But hey, if you’re really broke, then the price might be worth it.
The maintenance guy, Cory, is amazing. I think he’s a great guy, completely trustworthy, and will get your issues taken care of. The hard part is getting your requests escalated to him. We learned quickly to find him ourselves instead of going through the front office.
CONS:
The rest of the staff. They are horrible. I echo everyone else’s sentiment about them. Desiree is the worst apartment manager I’ve ever come in contact with. She refuses to even address ANY issue, no matter how big or small. She will ignore call after call, email after email, and the other ladies in the office will tell you she’s not there, when she is. All of this has actually happened to us. As far as the other staff, Luva or Luba (white Russian woman), is by far the WORST employee I’ve EVER met in a customer service position. She hates everyone, is rude to everyone, and completely could care less about the world. I saw her YELL at a special needs child on one occasion, and it made me cry for him. When I came in the office with a personal injury, she sat at her desk and applied lipstick with her compact mirror. She is the worst excuse for an employee I’ve ever seen. I have also had incidences where both her and Laura (the other woman in the office) literally yelled at my guests. It was embarrassing, uncalled for, and completely rude. We also had them call us on more than one occasion telling us we had to move our cars (middle of the day) because they were going to trim trees around it. There were no signs not to park, nothing handed out to us telling us not to park in specific spots. Just «come home now and move your car or it could be damaged.»
The amenities? Is that a joke? On more than one holiday weekend, the pools were somehow «forgotten» to be unlocked. You cannot call anyone to help you, there is no one. And when they do unlock the gates on weekends, it literally appears that busloads of children come in unattended. There will be one parent with 10 kids that don’t live in the complex. Not to mention, don’t plan on having any sort of food, any sort of drink, any sort of music (no matter how quiet), any sort of pool toy, or any un-​pre-​approved gear at the pool. They are like hunting dogs. They come out of nowhere and make you leave the pool. I’ve seen Luba yell at people for throwing a football around at the pool, with NO OTHER GUESTS around. Seriously. And don’t get me started on the «hot tub.» It hardly ever works, and is almost always «under construction.»
The Parking. Is. Ridiculous. Do not ever plan to have a guest here, it is impossible. Not to mention, that they will tow cars even after they tell you it’s okay to park. We were told by Laura that we could have guests park until 6pm in any open spot. When I returned with a friend, her car had been towed. Desiree told me that they needed the spot for the Blood Drive (that had not been advertised), so they towed it. Simple as that. She said that although we had been told it was okay to do, it was a convenience, not a guarantee. It would have been nice if they said that from the beginning.
Your rent will automatically increase with a new lease, no questions asked. It doesn’t matter if you’ve been a good tenant or not, it’s going up. Substantially.
If you do decide to move in, one thing I’d check is the air conditioning unit. They are mostly all old and don’t work. Once you’re in, they will tell you they cannot replace it, that it’s just the high ceilings making it hot inside. Maybe you’ll get lucky and get a new one before move-​in.
You will definitely not get your deposit back, which we expected. Somehow they even found a $ 5 charge to even it out to the EXACT number of our deposit. Shocking.
Overall, I just would steer clear of this complex. The staff is the worst part about it, and to deal with rude people day in and day out is just not worth it

To be honest, I do not even want to give this apartment complex one star.
1. MANAGEMENT IS THE WORST! They are rude and do not care about their residence. Desiree is by far the worst property manager. We were turning in our last months rent and I called in earlier that day to leave a message since she wasn’t in the office (she never is by the way). She never called back — very typical. I arrived to the office by 4:30 to turn in my check and there she was sitting at her computer. I began to write my check and she abruptly told me that she could no longer accept checks this late and I would need to go get a cashier’s check. I asked her why I never received a call back? It could of saved me an extra trip to the bank if I would of known that!!! She said word for word, «It would of been pointless.» WHAT KIND OF CUSTOMER SERVICE IS THAT? BS!
2. BE PREPARED TO BE TOWED! Parking is unbelievably hard to find. We lived in a 2 bedroom/​2 bath with 3 people. No matter how many people live in an apartment there, only 2 parking passes are issued. You’ll need to find parking on the street. Visitor parking is a nightmare as well. Only 9 visitor parkings for over 200 residence. IT’S INSANE. Forget having family or friends over.
3. MAINTENANCE TAKES FOREVER TO FIX STUFF! My sink was clogged and it took maintenance weeks! Same goes for our air conditioning, the hole in my bathroom ceiling… the list goes on.
I could continue to number a list of things but that would be a waste of my time. These were just top complaints we continuously had. I CANNOT TELL YOU HOW HAPPY WE ARE TO BE MOVING OUT!
Word to the wise, keep looking for somewhere else to live. As nice as it may be on the outside and as cheap as it may be in rent compared to other apartments in the area, IT IS UTTER CHAOS when you move in.

Overall, this is a pleasant place to live. The apartments are a nice size and the buildings are built well so you don’t get much noise from your neighbors. The grounds are very well kept and I never had to wait too long for maintenance. The office staff is pretty helpful too. I would live there again if I were in the area.
Like anywhere, it isn’t perfect though. I did not appreciate the automatic rent increase when my lease was up, but that is kind of how complexes of this size operate and yes, the visitor parking situation is a joke. The biggest problem is the wild children. Like some other people have said, certain parents in this complex think letting their kids run around unsupervised in the common areas for hours is just fine. They yell at each other, throw things, and leave scooters on the walkways. This goes on daily until dark and sometimes even after that. There are only a few of them causing trouble, but they are brats.

Don’t bother checking this place out!

My gf and I lived at this apartment complex for 4 months and we had a good experience here. The location is great, down the street from the pruneyard and very close to downtown Campbell. The office staff was always very friendly and helpful. They were able to accommodate our short term lease needs (we are traveling health professionals) without hidden costs, they were very clear about their pricing, and we received our entire deposit back (a rarity these days). We would recommend Cedar Glen for anyone that needs a simple but clean and quiet apartment.

Worst apartment that I ever lived in. First time we moved in, there was already mold problems. It stunk! We were warned after we moved in already that the apartment managers are very hard to deal with. They are rude and never return phone calls. We were told by the neighbors after moving in that they take your deposit no matter how clean the apartment is. We actually got out apartment professionally cleaned, yet we took all our deposit with no bill. I emailed them multiple times to ask for our deposit or give us a itemized item for why they took deposit but no response. I heard from another neighbor that this happen to another individual that lived there who had cleaned the apartment out immaculately yet still took all the deposit. They will rip you off! Beware!

Based on a recommendation from a good friend, I decided to give Cedar Glen Apartments a shot. From the moment I arrived for a tour of the property to the moment I moved out, I was treated with friendly professionalism. I really like this place for multiple reasons:
*Luba, Laura, and Desiree are all fantastic! Very friendly and very professional!
*Price is lower than most «nicer» complexes in the area
*Location is awesome! Near LG Creek Trail, Pruneyard, Downtown Campbell, Trader Joes, Whole Foods, Campbell Farmers’ Market, etc…
*Pool and hot tub are great!
*No noisy neighbors — quiet at night
*Nice apartment layout
I would have stayed at this complex longer, but I got a job in the north bay and had to move.
One thing to consider — if you have guests coming over on a regular basis, parking can be a little tough. I didn’t have many visitors, so it wasn’t a major issue for me.
I found security to be very friendly and I liked that they had a consistent presence. Some undesirables hang out at the 7 – 11 around the corner and my apartment was literally the closest one — so security is a good thing.
The one area I experienced concern was with my deposit after I moved out. The deposit is low here and all of mine was used up for cleaning and painting after I moved out. At first, I thought I was overcharged for the cleaning and painting, but after speaking with Desiree it all made sense.
I recommend Cedar Glen!

My wife and I have been living here for a few months now. Like every place, it does have its ups and downs. If you read the lease agreement, which we did, cover to cover, everything is spelled out pretty clearly. They can tow, and DO. Dont test it– its not worth it. The apartments are nice, save for the extreme basic appliances and shoddy cabinet doors. There are two pools and a jacuzzi. Grounds are nice, and so far the people are nice. Several laundry facilities prevent the need for «laundry Nazis», and pets are allowed… a pet. These folks are very BY THE BOOK. If it says so in the lease agreement, that may as well be the word of God. Read it, follow it, OBEY it.
Two bad points I will note are 1) Parking for you and your spouse… roommate…is good. Parking for friends or anyone without a permit sucks the big one! Its a crap shoot worse than finding parking on the bottom level at Valley Fair a week before Christmas. its bad! 2) It takes a week + to get something fixed. Ive had the same problem for weeks now and it STILL ISNT FIXED. Now, its entirely possible they’ve just been backed up and certain circumstances aligned in such a way that the issue wasnt a priority and they had more dire issues to attend to. But an update would have been nice instead of me having to go to them again and again about it.
Look, Bottom Line. It’s a heck of a lot better than some of the other places around. Management is nice enough and I personally like that we can have gas grills and pets and the complex does have holiday themed events… pumpkin carving, easter egg hunts, etc. Its a nice place and my wife and I are happy here.

Horrible residence & management team. Requested several times regards to change parking port due to neighborhood parking manner to managment team
Now got hit & run (neighborhood never told us about sorry too).
We know that who they are now (just got the paint code information)