Carlyle Hotel

I am writing this review at midnight, because there is a construction crew digging up the road outside my window:
I complained to the front desk, who could only shrug and say they didn’t know anything. No apologies, no change of rooms, not even a pair of ear plugs to help us through the night.
What’s worst is that I chose this hotel because of its proximity to my flight the next day, precisely so
I would get a good nights sleep.
Don’t come here!

My parents stayed here over the Memorial Day weekend. The hotel is dated and don’t have the best amenities (noisy air conditioner, etc). What really killed it was the front desk customer service.
There were two ladies at the front desk when we arrived. The younger girl was clearly more experienced and was working to check my parents in, however the older lady kept interrupting her to ask her to perform tasks that were completely unrelated to us (where is the maid’s cleaning list, for example) as well as carrying on full blown completely unrelated conversations. Apparently they were running low on toner, and the older lady told the younger girl to call someone to go purchase toner «right now. I don’t want it tomorrow morning, right now!» The two began arguing about whether they had enough toner to last through the weekend as we stood there waiting. I finally spoke up and asked them to continue the conversation after they check us in since my parents had been standing at the check in counter for over 10 minutes at this point. After a 6 hour drive up from Los Angeles, they were clearly exhausted. The young girl quickly responded, «Of course». The old lady gave me what I’m sure she thought was a very intimidating glare, proving to me further that she completely lacks professionalism and customer service skills.
There are many, many hotels in the area that are much newer, have better amenities, and at better pricing. It’s completely unnecessary to pay the price that this hotel asks to receive their level of service. Oh they also charge $ 150 for incidentals automatically, no exceptions, at check in. I stayed at the Best Western in Los Gatos that same weekend 7 minutes down the road for a better price, much better accommodations (restaurant breakfast! gym! pool! biscottis & chai latte!), and no hold for incidentals upon check in.

It’s cozy, cute and has really nice rooms. It’s a lot like the Arena hotel the Sharks stay in on the Alameda but newer inside and in a much nicer area. The rooms are nice, Starbucks is 50 feet away and Fosters Freeze plus a killer Indian buffet bad well. The service is really good here and quick should you need something. It’s a small hotel which ads to the ability to service things quickly. I recommend if in Campbell!

Average hotel with good amenities, booked only because I received a low price. Free tea/​coffee and sugar/​cream in lobby.
Maids were very friendly. Rooms were quite worn and drab yellow. Not much to eat in immediate walking area.
The bathroom was nice. Good lighting, water pressure, and half flush option on toilet.
Room does have many items stuffed into a small area: small fridge, microwave, coffee pot, many outlets, iron & board, jacuzzi in tub (I wouldn’t use it). The tv is in cabinet so only can be seen from my king sized bed.
Washer/​dryer in hotel is a plus. On 1^st floor their is an outside patio that spans every room, so occasionally random people walk past your window.

Total Shining vibe in this place. But that is what makes it cool.
Nice, solid stay here. Bathrooms are huge, beds are comfortable. Close to many places/​attractions in Campbell/​San Jose/​Los Gatos.
They give you free breakfast in the morning.
Not much more to say about the place, other than it’s decent.

Must be young people writing the negative reviews. My wife and I moved from the bay area to Sacramento 5 years ago. My wife was having surgery at a local hospital only 10 minutes away. We found this hotel a nice, clean, Victorian period hotel. Spacious rooms, large clean bathroom with jet tub. The shower head was perfect and tall enough for me at 6′. The hotel is ideally located. Easy access to hwy 17 so 85, 87, 280 are minutes away. Within 2 miles are a CVS, Lucky Grocery Store, Target and the Pruneyard. Santana Row is only 10 minutes away. I will be staying here again from Sacramento. I would use this hotel to make Day trips to Santa Cruz and Monterey. You won’t find many hotels as nice as this for the Value. Ritz Carlton, no. Motel 6, Hyatt Regency, many other chain hotels would take a back seat to this small, clean classy hotel. Many restaurants both sit down and fast food as close as a few steps or short drive away. We will be back. This hotel helped my wife relax and feel comfortable prior to her surgery. We are at the hospital now and are appreciative of this great find.

Perfectly fine hotel, nice breakfast, lots of electrical outlets (not always the case). Comfortable bed. Included fridge & microwave. Location near a freeway, but the room was quiet. What’s not to like?

I did not have a good experience after I got to the hotel they gave me a card key which did not work. They made a new card key God knows how many times it took the staff 20 minutes to finally get the door open. When I got back to the hotel at 2 o’clock in the morning again my card key did not work it took them an excessive of amount of time to finally get a card key to work. The bed sloped soft in middle not comfortable. When I checked out I mentioned my experience to the hotel desk clerk and her remark was that they just bought the place 2 days ago and there have been a lot of changes, which to me is no excuse. Most hotels would offer a discount of some sort upon return to their hotel and apologize. If I could rate a negative star I would.

Found this place via Expedia a few days before I needed a place to stay. Very reasonably priced — $ 150 and the room was very comfortable. King size bed, plenty of blankets to keep warm, several outlets for charging phones, a brightly lit bathroom (you don’t understand how scarce that is, specially when you need good lighting for makeup), strong shower head, strong AC, a good hair dryer that doesn’t take an hour to dry your hair.
The décor was interesting… I think it was suppose to resemble the type of hotels in Italy but the fluorescent lighting and out-​of-​period copy of famous paintings didn’t convince me that I was in another country.
Nevertheless the hotel was clean, comfortable and though the décor was a bit cheesy I throughly enjoyed my stay and would come back again!

Creepiest Hotel I have ever stayed in. Period. When you enter maybe its the décor which makes zero sense. Two half naked greek statues alongside Victorian era (I guess) paintings that make you feel like you are being watched greet you along with the pungent odor of curry. Now this may be because an Indian food place is two doors down (next to a hotdog place) but its probably the most bearable part of this place. Upon entering the room it was clear this place is not maintained well. A half hanging smoke detector was present. Dirty bathroom floors, the two mattress pads (I had better in the Marine Corps) were dirty and stained (pictures uploaded). The room smelled like a basement and the AC barely worked. Also when you go outside in the morning your greeted by the meth heads leaving the Motel 6 that shares a parking lot with the place. I travel a lot and this place is just plain nasty. It needs so many updates they may want to start from scratch. While there was «breakfast» no way I was eating it especially based on the condition of the rest of the hotel. TL/​DR don’t stay here unless you want to recreate the Shining. This place is a NOPE.

I stayed here last night and had the worst experience ever. After check in I went to my king size bed room and did not find a king size bed it was lucky to be a queen. I went to the front desk to tell him I was supposed to have a king size bed to which he stated it was a hotel king. I have been to other hotels and got the king size bed and they were true king. I think it’s a scam to get people to pay more. I went back to my room and tripped and almost fell on my face going in to my room because the Door jam was broken. When I turned on the A/​C it made way to much noise so I asked to switch rooms and the front desk said there were no rooms available so he said we could open the window that had no screen on it I’m not trying to let all the bugs in my room, he offered a fan but that wasn’t going to work either since the hotel is really muggy. After spending the night in this crappy room I go down with my wife to get some warm breakfast and find that it was all gone and they were not going to replenish it and it was barely 7:30am all they had was waffles. I asked the front desk for a discount for all the problems and he said that only the manager can do that and he wont be in till 10 am well I will be long gone by then chemo apt for my wife. Worst hotel ever do not stay here it isn’t even a one star.

This place isn’t that bad. I stayed in room106. The bed felt like it was missing slats; so, I slept across the bed to avoid the hole created when lying on the mattress. The toilet ran all night. It is a European design so no handle to juggle. Just a couple of buttons to keep pressing. There was clock in the room which was a bummer, because my phone was dead. No problem. I rang the front desk and rang and rang and rang. No answer.

Felt like I was in the twilight zone. There were three families in the entire hotel the weekend we were there. Breakfast was advertised as eggs, sausage, bacon, waffles, cereal, sweet rolls etc. There were no eggs, bacon, sausage and the only bread was white or wheat. No decaf coffee only regular or hot water. They advertise coffee and tea available in the lobby ²⁴⁄₇ but it is only available from 7 am to 9 am. We checked in on Friday afternoon. The air conditioning did not work and the fridge was not working. We were moved to a different room. The air conditioner went out after about an hour. the only staff member on sight was the front desk person so she just said to bang the thermostat. The room was dirty. The grout on the bathroom floor was full of mold. There were carrots in the fridge and the sheets had not been changed from the previous guests. I will sleep in my car before I stay here again. Run as fast as you can AWAY from this hotel!

I did not know Forest Lawn ran a motel? Yes it’s cheap, yes it’s clean — but the place is creepy; I was expecting to run into a casket on the way to my room. Odd victorian paintings, china cabinets with 7 of the same plates? From the the outside looks like a bank or government building, then all this grandmotherly shit meets Forest Lawn?
I am still trying to get my mind around it. The also have european toilets (the double flush types — This is one odd place to find in San Jose.

This hotel charged us $ 250.00 to steam clean the mattress after someone in our family soiled it. Understood. But after striping the bed we found multiple stains on the mattress that obviously weren’t cleaned. The management claimed they were clean stains. Seriously?
Even if this incident hadn’t happened, we wouldn’t stay here again. Hotel is poorly maintain rained, is over priced, and they take advantage of the disabled by charging them $ 20 more a night for a room with safety rails in the bathtub.

This place was great. I was in town for business and the husband and wife team were so very attentive and helpful to my needs. Although they do not have a business center, they stepped in and helped with all of my last minute faxing/​copy requests. Room was clean, simple, worked just fine for a few days. Price was good, parking wasn’t an issue for me at all. Breakfast wasn’t my favorite — Same and lame everyday. Luckily, there’s a Starbucks next door. I’d likely stay here again.

This hotel is okay for the price, but don’t be fooled by its web site. The web site portrays the hotel insofar as what it ASPIRES to be rather than what it is. The King bed is the smallest King bed I’ve ever slept in. :-(They promise a complimentary «hot breakfast buffet» which simply doesn’t exist. It’s a cold/​lukewarm continental breakfast. There was this family of fat people who were very upset that there were no eggs, sausage and potatoes as was promised on their web site. You can tell the family was sort of poor and dumpy and the fat father was telling the people in a fat voice: «We came here so we wouldn’t have to spend money on breakfast!» The staff didn’t seem to care. The fat mom and fat kids were standing there in shock looking at the cold bagels and stupid waffle iron, trying to come to terms with the fact that no hot buffet was forthcoming. It was sort of sad, really.
In the room, there was reading material that, again, promises what the hotel simply doesn’t deliver. I went to the front desk to buy a stamp. I was told that they didn’t offer stamps for sale. I said, «In the room, it says you do.» I followed it up by saying: «Wow. You all sure do promise a lot of things that you don’t deliver on.» The staff member replied: «Hey, I only work here. If you have a problem, take it up with the managers.»
That pretty much summed it up for me. It wasn’t a horrible experience, but the place does not rise to its marketing. And if you’re fat, dumpy people hoping to save food money on their hot breakfast buffet, steer completely clear of this place.
That’s my nickel’s worth of free advice.

Overpriced. Smelly. King bed is actually a queen. Motel 6 across The street is better and cheaper.

Quick review: Cheap rooms and friendly staff. Easy place to crash, not a place to lounge by the pool and sip cocktails…
The Review: My parents will stay here, so I guess that’s saying something. The place smells of curry even thought the only thing they «cook» here is a waffle breakfast. It’s nothing fancy and not a Crazy 8.
Pros: cheap and close to the freeway. Family owned and operated. Easy to switch rooms, for example if Dad wants a balcony to smoke on and Mom booked a room with a view of the freeway ;/​
Cons: Underground parking is small and hard to get out of during peak Camden/​17 traffic. The back of the hotel butts up against a Motel 6. Mom found a dog pooping right outside her patio (patio on the street level rooms is one long continuous patio and open to say pooping dogs) Hotel manager was not happy about hearing about the dog and was quick to cleanup and scare off the intruder.
SIDE NOTE: Hindi curse words are AWESOME! «Chutiya chootia» I don’t speak Hindi but I’m pretty sure everyone should be able to say an F-​word in any language.
I recommend this to my cheap ass family members BUT not to friends looking to be wooed/​entertained by Silicon Valley: D

One Plus — The Carlyle is located in Campbell, but very close to where I had business near downtown San Jose. I had used this hotel once before and even arranged for out of town visitors to stay here. It’s not top notch but the $ 85 plus tax per night Internet charge is the main attraction.
The Minus — The place is decorated very gaudily with Queen Anne cherry furnishings and ugly, way over done crystal chandeliers.
The Plus — There’s armories, cable television and refrigerators in each room. They offer a complimentary continental breakfasts each morning. The wireless Internet access is complimentary and worked without a hutch.
One more Minus — When my out-​of-​towners stayed there, upon first checking in, they found a used condom on the floor between the drapes and the bed. After a call to the desk to report this, they were told to just throw it away. When they asked to have housekeeping or someone come clean it up, they were told there was none that time of day. They asked to talk to the manager and he wasn’t available. They asked for another room, and that wasn’t available either.
My experience hasn’t been that bad but I will note a very odd smell while walking through the lobby and a somewhat curt front desk staff.
I’ll probably not use them again.