BTM Motorwerks

I love these guys. They did a prepurchase inspection for me. I moved temporarily and called another shop to get an estimate, which was hundreds of dollars more. So I’m brining the car back into town (a 5 hr drive) to get them to fix it.
Friendly and good service so far. They’ve really helped work with me on stupid tight schedules as well — which is good for the guy on the go!
A+.
Hope I don’t have to see them too often, but they’re good.

I found Brad and his shop after leaving a fustrating performance shop in Los Gatos (you guess) a couple years ago. Holy cow — night and day. Brad and his crew have made my high mileage MINI R57 reliable again. I can depend on his foresight to manage costs of a high mileage car — allways ahead of me on the next step. He even takes on my son’s relic 2002 issues — keeping his beloved classic performing as a daily driver. My wife’s ’05 Audi now gets service without getting bumped in the shop que by some clown’s Ferrari — as happend in the LG shop. My only recomnedation — he should get a bigger dog for his shop, the current one is not very intimadating. Brad will treat your business with respect as he has mine.

I have known Brad for many years and he has worked on my 911 many times. He is always professional and fair! I have my 60k mi service coming up soon and BTM will be the one I will go to!

Big thank you to Mike & BTM!
Two service lights popped up on my dashboard, one that said «low battery» and another that said «battery discharge» (semi-​scary.) I Googled «BMW certified repair shop» and these guys popped up. Thank goodess! They fixed my problem and had me back on the road in no time.
Why 5 stars?
1) They’re straightforward with quotes.
Based on my description of the problem by phone, Mike suggested a couple possible scenarios and was fully transparent about related costs.
2) It was easy to get an appointment, and service was fast.
I called around 2:00pm, and Mike had my car in for diagnostics by 2:30pm. Within the hour, BTM had my car up & running with a new battery, and I was out the door. By contrast, the dealership and a few other places I’d called told me I’d need to leave the car for 3 – 4 hrs.
3) Pricing was competitive.
The dealership quoted over $ 600 to replace the battery. Mike and BTM did the work for 30% less. (Note: They didn’t replace with a BMW battery, which Mike advised would’ve been more expensive.)
4) They’re nice, honest guys. :)
Diagnostics are usually a half hour minimum charge, but Mike billed me for only 15 minutes. Also, initially, it wasn’t clear if the problem was the battery or the alternator (more expensive fix than the battery.) I could’ve been misled to think that the alternator needed replacement, but Mike walked me through the diagnostics and offered a few options… including deferring replacement. (I decided to go the safe route and replace the battery.)
Great first time customer experience. I would definitely go back!

Thank you so much to Mike and BTM. I had my BMW towed in for repair after a bad experience somewhere else. Not only were they honest, but went over and beyond in the pricing and work to my car.
Great work my car was humming and as a bonus my car was washed, vacuumed. OMG better than work at the car wash lol
I would highly recommend BTM to anyone. Anyone will be taken care of, with good mechanics, honest and will NOT get ripped off.
Thank you BTM

Wow! What a great group of helpful, caring people here (especially Michael). I got a flat tire in their parking lot picking up my dog (their next door neighbor). It was after hours for them. They found me a compatible used tire in their lot, drove my car around back, changed it and asked for nothing in return. Literally … nothing. Why would they do that? They care about people, cars and doing the right thing for safety on the road. They paid it forward. That’s a rare find in this world. Love these guys!

The folks at BTM Motorwerks installed a Rogue Engineering short shifter and I’m more than happy because they know what they’re doing and it only took them half the day. When they gave me back the car, it had already been washed inside and out, something that I didn’t ask for, but most definitely appreciated!
These folks keep real and will let you know upfront exactly what’s going on with your car. I keep going back to them because I trust them and nothing has mysteriously broken.
Quit looking around at other shops and just go on into BTM Motorwerks, you won’t be disappointed. And, if you’re not convinced, the trophies sure do back up what they do.

Honest, straightforward people. More car repair shops could learn from these guys.
They’ve only fixed what was needed — and they didn’t require me to jump through hoops for some of the bigger repairs.
But the real reason they earned 5*‘s from me? They introduced me to ceramic brakes. OMG. Brake dust goodbye! Why didn’t anyone tell me about this earlier?

These guys are a couple of blocks from my office, so I keep coming here with my two cars. They are very knowledgable, professional, and easy to deal with. They are not the cheapest shop, but they are a lot cheaper than the dealer, and do better work. They have manufacturer-​specific diagnostics software, at least for Mercedes and Audi.

I started using BTM for my oil changes on my 750Li as their pricing was more than reasonable then most of all the other local shops.
I had an oil leak and I took it to them to get it fixed. As it turns out, the valve covers, timing chain cover and the valley pan were all leaking, which as you BMW owner know is not a cheap fix.
Brad and Mike were very accommodating of my situation and made every effort to provide a cost affective fix for my situation. We even discussed replacing other parts that were associated within the area of repair that I could save labor costs.
We ended up replacing the timing chain tensioners and the spark plugs with a minimal addition of labor costs and they didn’t try to ding me for all of the hours associated with the individual items as if I had them performed separately. I like that BTM will only fix what is in need of repair and makes suggestions as to other items that may need attention in the future when your funds are available.
They’ve never tried to sell me any thing that I didn’t need and I really like that.

A++ Professionals & top-​notch auto mechanic shop. If you want your VW repairs and assessments done right, this is the place. Straight forward team and they know exactly what they’re doing. Took my VW Passat in for transmission work and check engine light… experts at what they do, no hassles at a fair price. Mike and Brad explain exactly what the issues are and available options. The team explains exactly what needs to be done. Moreover, when you pick-​up your car they will explain in detail what was done to your car with excellent documentation. Highly recommend them!

BTM is 5 Stars and I trust this place with my all my cars. I have a couple higher end automobiles and everything from oil changes to brakes have been nothing but a great job. Mike and Brad really know how to run a business and provide great customer service. I wouldn’t go anywhere else.

Important note: I know nothing about cars, and I rely on the expertise of the people working on my car to know what they’re doing and fix what needs fixing, and to tell me when there’s extra work that would involve more time at the shop. A car-​knowledgeable friend of mine who works on her own vehicle (s) recommended BTM to me and said the prices were comparable to similar shops that would be familiar with BMWs or other German cars.
I inherited my mom’s 2002 BMW 325i and needed to take my car in for a 100k service /​check up. Since I hadn’t driven the car for very long, I wanted to get an exhaustive, full-​car inspection to get an overall sense of how the car was doing.
I called in on a Wednesday, got my car dropped off on Thursday, and was able to pick it up on Friday afternoon. Each time I came in Mike sat down with me to go over any questions while he told me what they would be working on and then when I came back, what they found and what they recommended I bring the car back in for.
Throughout the dialogue I could tell that Mike really knew what he was doing, just from the way he spoke about the car and described the different parts and repair work. After the inspection was done he went over some of the things that they found and explained and clarified anything that I had questions about. He was able to explain things in a clear way that even I could understand, and he was very clear about what might need replacing and realistically what didn’t need to be worked on right away, and why certain parts of the inspection/​service were so costly.
Because the job was so big, they even took care of the rental car I would need while my car was at the shop. Sure, it would only have been maybe $ 35 for the day my car was in the shop — but I appreciated the gesture and it was nice to offer.
All in all I had an excellent experience here. The guys who run this place are courteous and respectful, and at no point did I feel I was talked down at or was being upsold services I didn’t need. I appreciate the very no-​nonsense and straightforward attitude, and it was easy to tell that they were very familiar with my car and knew what they were doing.
I would definitely come back again.

A week after I picked up my vehicle, I gave a car wash on the vehicle and found a water leak in the interior headliner again but this time happened in the rear passenger side D-​Pillar. After spoke with the owner, I requested for a refund as loss faith on them and brought the vehicle to Porsche dealership instead.
The dealership identified the cover for access to the LID struts is damaged and caused water leaking from a hole in the access panel. On top of that, I also discover my sunroof not working with missing the small piece sun visor located on the overhead console. All the issues migrated after the «roof work» BTM Motowerks had performed.

Reputable shop. Their race car line up shows it.
They care about their work. Was doing a DIY at home on my suspension. Was missing a tool and needed something done before I could put my car back together. Went in, explained the situation and they too care of what I needed. Ran out got home and finished my project. Great guys. Very personable. Especially guy at front desk that drives spec e30.

I took my car in for a diagnostic and possibly get my car repair in this place. Mike helped me right away and explain how the process works — I told him what’s been happening to my car, I left my car at the shop, they work on their diagnostic, and he called me back after about an hour to tell me the problem was and the price quote. Mind you, I have a 19 year old car so I knew the part that needs replacement won’t be easy to find/​purchase and I knew it won’t be cheap. My mass airflow sensor was the problem and they’ve explained to me the quote on why it is that price. Unfortunately, it wasn’t in my money range (paid bills since I’m a responsible adult just like other human beings in this planet) so I just picked up my car from the shop since I work literally 5 minutes walk and paid for the diagnostic fee. Mike wasn’t there when I came back but I believe Josh was the person at the desk who told me that they will try to look for a used part for my car so it will be a cheaper cost for me and call me back once they’ve found one. I expect a phone call in a few weeks btw :)
I really appreciate their exceptional customer service to go above and beyond for their customers. I don’t know if other shops try to look for a used part (mass air flow sensor in my case) so their customers can have their car fixed. I wish Brad was there so I could meet him but he was on vacation.
I love shops that has a crew of car enthusiast because I find their passion for repairing and racing their cars at the race track is something I look up to a lot.
I highly recommend this place!

BTM is hands down the best German car shop in the area. Brad, the owner, is great and his techs are quick and do amazing work. Not only do they repair cars but also race them. They are passionate about cars in general and are absolute perfectionists which is exactly what I want in a shop.
I’ve taken my BMWs to other shops over the years and always felt as if I was being overcharged, taken advantage of, or not receiving quality work. BTM is always honest and extremely fair priced for the quality of work being done. I always receive excellent customer service starting with the service adviser, to the technicians, and the ownership.
I wouldn’t take my car anywhere else and would highly recommend anyone with a German car use BTM for all their service/​repair needs.

Always had good luck with BTM. Brad, the owner, is usually at the counter so I always feel good about the information I’m getting. Prices are fair and they build some serious race cars so I’m pretty sure they can handle my little VW. I’ve had a few different repairs done here and I always get a call after the car is diagnosed to confirm the work that will be completed.
I also like that they are right on Bascom Ave. and not hidden in some industrial complex.

Called in a few weeks ago to get a quote for some extensive labor. A manual transmission swap for my simple 80’s BMW. I was told that I would be called back later that day. I was not. I called the next day or two later. I think it was Rich or Rick I’m not sure as I didn’t care to remember.
I reminded him of my request days earlier and was told they had no record of it, meaning they never even took me seriously or that he had no proof, either way that was fine.
He told me that they only do work with their own parts and that they wouldnt even consider the job even though the parts I’d be buying are from a nation-​wide distributor and are no less reliable than the parts they would ALSO be buying online from a similar dealer. Probably World-​PAC so that they could charge a ridiculous mark up on the same OE parts.
Not gonna go back… wait I wasn’t welcome anyway. Cool.

Had some work done here on my first mini, and I forgot to review.
The work was done around a year ago. I had the driver’s side window motor replaced, and something else. I called around, got two other quotes and BTM was quoting the same as the others. I gave them a shot and I am happy I did.
Not every shop understands the passion that «some of us» have with our cars. Brad at BTM and his staff are truly professionals that deserve your business.