Bob’s Towing

My wife and two kids were stranded with an overheated car here in san Jose, so I called my insurance company for some Road side assistance tow truck. The agent got my location and sent me a text that Bobs Towing was on it’s way, so after I hung up with the agent I called Bobs towing to make sure they got the correct address of my location and the lady dispatch said ok she will contact the driver to make sure he had my correct location. After an hour went by and I get a call from the dispatch lady that the driver of the tow truck could not find me. He was at another location, so I would have to wait about another 30 to 40 minutes since they got the incorrect address from my insurance agent. Now I get a call from my insurance agent that Bobs towing wants to charge them again if they want them to come out to me again since they were routed to the wrong address. This business is not trust worthy since they charged my insurance for a tow that never happened, eventhoough I called them to correct the address.
I would never use this service and I have let my insurance know to never use them again.
Enrque C.
San Jose CA

I was super impressed with this company. I woke up and my car tire was completely flat and I was unable to fix it myself. I happened to call Bob’s Tire out of several companies I saw online. They had someone out to me within half an hour, the guy (Mike) was very professional, they had a very modern truck that was equipped with everything, they quickly changed my old tire (which was really jammed /​stuck on my vehicle), put air into my spare tire while putting it on and only charged me $ 65.

Whatever and whenever avoid this place if at all possible. My car was stolen 12÷5÷15. On the evening of 12÷18÷15 (8:00PM) Campbell PD called to notify me my car had been recovered, but was not drivable, so it was towed. I was at Campbell PD before noon the next day to sign a release and went directly to Bob’s Towing where it was being «stored». Now this hadn’t even been 24 hrs since I was first notified and Bob’s Towing told me it was going to be $ 550. to get the ransom paid for my 92 Acura. As one neighbor put it, I’ve been a victim twice from the robbery. Granted it was not a new car, but it ran great and there hasn’t been any mechanical problems or issues. I even had an offer three months ago of $ 1,000.00 for it as long as it ran. Since Bob’s Towing is owned by ATA N. ZAHEH (doesn’t sound like Bob to me) and they have a contract with Campbell PD I was given no choice or option. I’m a disabled senior with not a lot of resources and when I asked to see if my grand daughters car seat was in the back seat the owners son quickly pulled the gate closed. Raising eyebrows, I hope so! Every day the cost goes up, if I had been notified prior to the towing I would have used my AAA card and had the car taken to my home until I hear from insurance, etc. It was the save distance and would have cost nothing. They said the car was in the middle of the road. Bascom Avenue is approximately a six lane road Unfortunately for me they couldn’t take a minute to pull to the side of the road and call me. Campbell PD couldn’t even apprehend the drunk who stole my car and all they said was he was a Hispanic male with a beanie. Remind you of anybody? Is Campbell PD allowing ZADEH to scamming and taking advantage? I’m the second person in as many months to complain about this identical scamming procedure. Wake up San Jose and Campbell PD !! Adding more salt to the wound, I received a notice today that my Acura was pending a lien sale, exactly one week from when they acquired it at an additional $ 70.00 plus addition daily storage.

Scam… Got my car stolen a few days ago and the Campbell police told us the car was at Bob tow. So we got all the papers and went to their office and it was closed on Saturday. We then call the number and the lady was rude and told us to wait. We waited for one and half hour for someone to come and open the door. Then told us it was $ 485 to get the car back. They said $ 250 for towing the car. $ 150 to open the damn gate on weekends and $ 85 for each day the cars stay on their lot. They guy even say the police even know about the steep price. That f$/; up. Scam I mean it’s bad enough to get your car stolen and now pay for the car which doesn’t worth much. I mean how can they sleep at night. How can the city allow this!!! Again I would not go to BOB tow because it’s a scam between them and the city.

I usually do not write any bad reviews but these guys really rubbed me the wrong way. I work for enterprise rent a car. We do a lot of business with tow companies and tow yards. These guys were by far the worst we’ve ever dealt with. The phone rep was extremely rude and hostile. Although not the issue, their prices seemed very inflated as well. Stay away from these guys if possible.

They are a bit pricey, but they were able to get my dead Lexus off the side of hwy 17. They only took 35 mins and were fast at getting it done.

CHP called them to tow my bike last year, we arrived before 5 and they couldn’t get my case done untill 5:05 and they charged me a late fee for around 100~200 bux.
I.would.never.come.back.again.

Beware of this scam! I was in an accident and chp called them. They said it’s $ 205 per hour. We got to the repair facility in 20 minutes. It’s 13 miles away. They charged me $ 410 for this! The excuse was that they had to drive before and after. They never mentioned this and I never agreed to it. Filling a complaint with BBB now.

I can’t believe these guys haven’t been sued or shut down. Outrageous (hidden) fees. Cost me $ 1000 to tow my sons car after he had a fender bender. They have affiliations with police departments and roadside assistance companies, but avoid them at all cost. Will Never, ever use again. I would give them zero stars if I could. Far better local towing companies available

My car wouldn’t start and I was stranded on the side of the road after a long hike with my dog. My insurance company sent Bob’s Towing to the rescue. Mike (or Mark) was a great driver! He arrived in 30 minutes when the estimate was one hour and was very polite. He made me feel comfortable right away and helped ease the stress of needing a tow. After determining jumping the car would not work, he offered to tow it home for me. He even allowed my dog to sit in the truck with us on the way home. I was super impressed with him and the service they provided.

Negative stars! I will NOT use BOBS towing or his body shop! My friend recently had his truck towed there and the owner is rude and called him names as he was picking it up. He threatened to put a lien on his truck because my friend wanted to get his truck out of impound on a holiday. My friend let him know that that is illegal and that you have at least 48hrs before they can legally put a lien on your vehicle. I couldn’t believe what I heard when I found out the way the business owner spoke to my friend. I will never do business with Bob’s towing or his auto body shop!

Bob’s was sent out because my car wouldn’t start while in my garage. Shannon was very knowledgeable and careful throughout the process. First, getting my car out of «park» to get it out of the garage and having a lowered Corvette she knew all the tricks to load it without any problems. I appreciate the extra care and effort she took to make sure that everything went well. She spent time to try to start my car but ultimately, it ended up getting towed. She was outstanding in every way which makes this situation a much more pleasurable experience.

Bob’s recently ended up with one of my cars after an accident and, although buying it back wasn’t cheap, it wasn’t any more outrageous than any other service under the same circumstances. What I did find to be outstanding was the helpful attitudes of both the driver and the two ladies in the office. They were sympathetic and went out of their way to assist. I got there shortly before closing and called AAA to come tow the car for me. AAA couldn’t get there before closing, but instead of charging me an additional gate fee, they helped me get the car (drivable only in reverse) out in front where AAA could retrieve it. And considering the amount of abuse to which they are ordinarily subject, I found everyone there to be exceptionally kind. I hope you don’t find yourself in the same position I was, but I do recommend them if you do.

I used Bob’s Towing to fix a large dent in my truck. They did an extremely good job at a fair price and I highly recommend them. My truck looked better than new, you couldn’t tell there was ever a dent and they even washed it!
For the people complaining about how they ran out of gas and it was so expensive…
A — It’s completely irresponsible to run out of gas with a gas station every ¼ mile.
B — Supply and demand

Bob’s Towing was called by my roadside assistance and when they called me to verify my location they asked for an extra $ 35 because my flat tire was a front tire!!! I have worked for GM for 15 years and I can’t believe GM would affiliate themselves with this tow company! GM sends many clients to various vendors and after I contacted GM personally I am hopeful that scavengers like this will not get any business from GM or anyone else. The easiest victims are people like me stranded in a parking lot by myself with a recent heart surgery. I told them to find someone else to take advantage of. Today it won’t be me and tomorrow I hope it won’t be you! I stand against establishments like this and since I work in the car business I will never ever use this vendor for me or any of the dealerships I manage.
Bob’s Towing stay out of Willow Glen!

This company charges $ 10 per gallon for gasoline if you are out of gas.
This is in addition to the delivery fee which is paid for by GEICO.
This is outrageous. Do not use this company if you are out of gas.
I have put in a complaint to GEICO as well since GEICO did not know what they are charging.

I had the unfortunate opportunity to use their services today. Talk about a silver lining in every cloud… I requested the tow through my insurance company and they quoted me a 45 minute arrival time. The truck arrived in just under 30. He was quick and efficient. He told me everything he was going to do and then did it.
I had to ride in the truck to my mechanics and so I got to see the the truck interior. It was immaculate.
He got me to my mechanics and was able to back my suburban into the lot through a labyrinth of parked cars and made it look easy!
Based on my experience, I would recommend these guys to anyone without any hesitation. thanks Mark!

5 NEGATIVE STARS.
Obviously I needed my car towed, so I called the Volkswagen Certified Roadside Assistance Service, and after 25 minutes of the dispatcher trying to get a hold of this towing company, he finally let me know that he had put in the call to them. I asked for their phone number so that I could call them if I needed to, as the dispatcher told me that it would be just under an hour before Bob’s towing could reach me.
I called my AAA person and asked her to send a different towing service, because waiting an hour for a tow truck is ridiculous, and AAA is always much faster. When she told me that they had placed the request for them to pick up my car, I got off the phone with AAA and called Bob’s Towing. It had been about 15 minutes since the VW dispatcher had requested Bob’s Towing’s services.
When the receptionist picked up the phone I asked for a better estimate of how much time it would be before their tow truck would reach me. She was so RUDE to me. She had such an attitude, and when she told me that it was going to be at least 45 minutes, I requested that she cancel them coming to my location. She just said, «Uhhhhh, you REEEEEEALLYYYY wanna cancel them?!» And I said yes. It’s not my job to explain my choices to you, just cancel the tow truck and leave it at that. Her attitude was ridiculous. Maybe they should train their receptionist better, and not be rude to potential customers.
AAA is much faster, and they send great companies to come and assist you. I would NEVER recommend this company, and if you have the unfortunate luck to be stuck speaking with their immature receptionist, I feel sorry for you.

If I ever need a towing service in the San Jose area, there is no question I’m going to request Bob’s towing. Dispatcher was friendly. Truck driver (Ron) was awesome. Friendly, chatty, jolly, with a kind smile. You could tell he takes pride in his job.
On top of all that, I was told the tow truck would come in 1 hour, and Bob’s Towing got their truck to me in about 15 or 20 minutes. I was all grumpy when my insurance company screwed everything up and the first towing company they dispatched left when everything didn’t go as smoothly as they wanted. I leave them un-​named. They don’t even deserve to be mentioned.
My insurance company then called Bob’s Towing next. When Ron of Bob’s arrived 45 minutes early with a friendly demeanor and smile, I was very happy. It was cold. I was sitting in my dead car, and Ron had my car lifted and ready to take to the auto shop in a matter of minutes.
Well done Bob’s Towing employees.
OH…and the tow truck was beautiful. I know… it sounds silly; a beautiful tow truck. But this thing was huge and in perfect condition. High quality all the way around.
I’m a big fan of Bob’s Towing now. They made what began as a rough auto breakdown experience into a «thank you for your prompt and friendly service» experience.
Cheers,
J to the B

Dead car a few days ago was towed by Bob’s Towing in a flash. My insurance company arranged for their arrival and told me 45 minutes. It took only 20 minutes for Brian to show up, 5 minutes to hook up my car, and 10 minutes to get to the mechanic (which was a WAY worse experience!).
Brian was friendly and professional and got me where I needed to go. It was MUCH appreciated!