AutoZone

Courteous, helpful and efficient help here. If this place was 10x the size and inventory with the same quality of service, it would simply be flooded with locals akin to the only local general store in Dodge City circa 1876! It really is a good place to get your auto needs if not too detailed or specific. There’s another place much like this in Winchester but more expensive being as it’s not a chain store! This chain branch is efficient-​period!

My Duralast battery died and it still had 4 years left on the warranty. I took it in and Brian helped me. He said they would check and see if it still held a charge, hooked it up to the charger and said that it would take 30 minutes. I left and called back after an hour. Brian said it still held the charge and I could pick it up soon. After thinking about it, I asked how long the battery would last. He guessed about a year to a year and half. So, my choices were to keep the existing battery or to buy a new one and get the warranty discount. I decided on a new battery. It was a smooth transaction. Brian and the crew were very helpful.

Our plans to head to the snow were ruined when our car’s battery died 12/​29/​2015. After a jump by roadside assist and their recommendation to go to this particular Autozone that their business frequented, we still made it out of town, just a little late.
Ryan T. saved the day by installing the new battery for me. I don’t know about you but I am not at all comfortable dealing with metal tools around a 12 volt battery!
Always call ahead. If a business like Autozone does not have enough staff & it’s busy, (or even dark outside), they can’t install a battery for you.
Thank you Ryan and co workers!

This is where I buy all my auto supplies. Richard always takes care of me. Good location and best service.

Very Satisfied. Excellent customer service. My fiancé and I called ahead to make sure the store had replacement bulbs for our Nissan turn signal. Cynthia helped us out. She went out of her way to help us change our bulbs and get us on our way. We really appreciate that Cynthia knew what she was doing. Would recommend. :)

Came here last week in need or some cleaning materials for my car and the Mexican lady was very friendly and extremely helpful. She recommended which cleaning materials worked best and to my surprise they were at a lower price and they really got the job done. I was greeted and asked if I needed help right as I entered the store and I was in and out of there within five minutes. Great customer service from this location. Definitely coming back!

Jose O. and Richard N. were both very very helpful. I spent $ 62 instead of $ 4 because they were both efficient and recommended what I needed. Great service at 9:40 pm. I’m surprised how cheap the Autozone brand oil was.

Came in needing a new battery for our older vw vanagon. It was on the inside of the car in a tough to get place and the crew at auto zone were very helpful in getting it out, showing me what to do, and letting me borrow tools. Great service and would definitely come back for anything!

I went in looking for the best anti-​theft, rattle-​stop solutions for mounting the license plates on my new SUV. Jose O. helped me find the best option and attached the plate frames and plates for me.
I cannot imagine better or more courteous customer service.

My car battery came to the end of its long life a few evenings ago. The tow guy started the car but advised me to change the battery before trying to stop the engine again. It was just after 8:30pm and I wasn’t sure I could get anyone to do it that late.
I called Pep Boys first but they closed at 9:00pm and said no. They suggested I try AutoZone. I called them and the phone was picked up right away. The gentleman I spoke to told me to come right over because they would want to get it done before it got dark. They didn’t close until 10:00pm.
When I arrived at the store I was greeted by the same person, who looked up the right battery for my car, entered me into the system, and pulled the battery from the shelf in about 5 minutes.
Then a young man names Jose O. installed the battery. He was very polite and declined to take a tip becasue tipping is not AutoZone’s policy. Great service and good ethics — very nice.
I went from concerned about starting my car to all set with a new battery in about 30 minutes. I will definitely come back!

I came in last week to get my rear break light fixed. The guy that helped me was very nice and provided excellent customer service, but I do not remember his name. He cleared his line of customers and came outside to my car to make sure he was giving/​changing the right light bulb for my vehicle! I was very happy and pleased with my visit and will be sure to come back again! Thank you!

Sad, ever since Alicia left for a different store this one has dropped in service went in asked for help, waited for my turn and was forgotten about. Bought what I needed online while I was in store!!! FAIL!!!

When I first walked into there store I was immediately greeted by there workers. I went to another auto parts store and they didn’t have the part in stock and it would take a day to get it delivered. I was short on time so I gave Auto Zone in Campbell a try. My car was running rough and a code came on for enine misfire. I needed a ignition coil for one of my cylinder. Frederick P. Was a great help finding the auto parts I needed, they had the parts avaliable to have my car in good running condition. Thank you Frederick for your outstanding customer service…

If you would like to be mistreated by someone that you are going to give money to, come to this place. Sometimes you write a bad review because a sales associate wasn’t friendly of grumpy. But to have two sales associates to be grumpy and use the sign language when you ask a question, then this a new low level to me. Screw you all. I will be goinh to the competitors.

My car brake light switch needed to be replaced. Since this Autozone was nearby, I decided to walk there and buy a brake light switch since its not really safe to drive with no brake lights. A young looking guy was on the front desk computer, didn’t greet or anything. I said ‘hey, I’m looking to purchase a brake light switch for my car. at your convince’. He looked at me, he seems annoyed that I would ever request such a part. Asked me the car information; he found one in stock, went back and got it. He showed me the switch from across the desk and said «Is this good?» I looked at it from across and said, «yes, that’s the one.» It was my mistake I didnt ask to hold it and look at it. I didn’t realize that the part he had just sold me had a broke plastic clip holder when I took it out of the box. I didn’t think much of it so I installed it and it worked… until the 3^rd day. I started to hear clicks and pops until the switch failed. I was driving with no brake lights that day and I didn’t know it until it was night time and saw my brake lights were not working. My thought went two ways: the employee was a con-​artist and hid the fact that this part was somewhat ‘broken’ to meet whatever quota they have or the employee was retarded that he didn’t even take the time (5 seconds) to look at the part and realize it had a broken clip and maybe was defective. This could have caused an accident (Thank God it didn’t).
Bottom line: Most of the employees who work here don’t have the necessary skills to work here. This reflects badly on the store manager. I would find another store like Oreilly’s (its like Day and Night).

Superb customer service! Checked my battery, cleaned connections to battery car still wouldn’t start.; (A new starter was recommended (car is currently being repaired). Even had a good convo with salesman (CJ ?) Who was friendly and helpful and did everything he could in his power to help me. Highly impressed. Kudos to AZ Campbell.

This place was great!
The manager (I think his name was Alexander I apologize if I got your name right) who was on duty today helped me install a new battery in my car (even though my battery was corroding) and even going out of the way giving me pointers about what to do to keep my battery in top shape.
Both people on duty were very knowledgeable and helpful. They never pressured me to buy a more expensive car battery than I needed but also not get one too cheap to the point where it wouldn’t of fit my needs. They need to hire more folks though as when I came in I was the only one who needed service but at the end there was at least a line of 4 people.
Battery was cheaper than all the other places I called but Walmart (Sears /​Pepboys /​Les Schwab), but who wants to give them business anyways. They also install for you for free also so you don’t have to get dirty. Total for me for a new battery was $ 115 after tax with a 2 year warranty.

Johnny H., the manager of the store, offers the best customer service experience ever… which is, if you’re like me – a 20-​something year old girl who knows nothing about cars — have learned is VERY HARD to come by.
My family and I were out of the country for a while, and since we didn’t unplug the battery from our car, it drained out. Was able to get it up and going long enough to drive across the street and to this AutoZone, and was first approached and helped by a not so helpful employee. In the background, Johnny overheard our situation and was instructing the guy who helped us to check if our battery just needed recharging, if our alternator was bad… etc. The original guy was really reluctant and frankly not very helpful, so Johnny ultimately took over our case. He double, triple checked their systems to see if our battery was in their system and under warranty… and after careful inspection, it was! That saved us about $ 55 off our new battery purchase. He then installed it, had some really fun small talk with us, and we parted ways.
My mom and I seriously couldn’t believe the level of great customer service he offered. He truly went above and beyond what was asked or expected of him. He could have very easily just tried to up sell a brand new battery to us, but instead, he really took the time to figure out the root of our battery problem before suggesting how to solve it.
If I only had to deal with him from the get go, I’d rate this place a 5, but since it doesn’t seem like everyone is as helpful/​knowledgeable, I’ve given it 4. If Johnny was to ever open up his own shop or transfer somewhere else, my family and I would follow him wherever. Thank you Johnny!

I find my self shopping here for all my care care needs, especially exterior treatment.
They have the standards I use: meguiars and zymol car wax and Eagle1 products for tire care.
Tip: sign up for their rewards: you earn cash rewards quickly; and it helps me pay for car wax and other stuff. You do need to spend at least $ 20.00 each time though.
imho, it’s worth it. The trick is to buy your items when they are on sale. Like, when meguiars car cleaner wax is on sale, I might buy two and get me a tire sponge. Bingo, $ 20.00 and I get store credits that add up quickly.
Tip: Go to their website, right now, they have 20% off if you order $ 100 or more of goodies for delivery to your place.
Customer service: these people, at least for this store, are always eager to help me. Top service.

I came here the other day to pick up a radiator and some coolant since mine started leaking. I preferred to come here over Winchester auto parts since they offered life time guarantee on their parts but it was about $ 10 more.
The Staff: I only noticed two workers when I came but the guy that helped me out was very helpful. He got the parts I needed quick and help me set up the lifetime guarantee on my purchase. Ive called here a few times and they always seem happy to help you.
The place: This AutoZone was DEAD! I don’t know if it was because of the time I went but there was no one else there shopping.
The only sucky thing was that I could have sworn they checked engine lights. I asked and the worker said they didn’t any more because of some California law.