Sterling Optical

So, my SO said his glasses turned out okay in the end, so I decided to try it out. For some background, he had issues with adjusting, went back, and they told him the prescription was right, and there was nothing they could do. After two weeks, his eyes finally adjusted. I went in and received an exam. The people were okay; most of them were nice, but there was one person in particular who seemed to have no customer service skills. I don’t think he was being intentionally mean, but it did seem like he just didn’t like his job. The doctor was very nice. I picked out some frames, I asked for my PD and a copy of my prescription, and ordered my glasses. They even have a year warranty where you can get your glasses fixed no matter what, and it rolls over each new year if it isn’t used the previous year (s). The first time I received my glasses, I could not see. Turns out my prescription was set 0.25 higher than it should have been for the left eye. Their excuse was there is a range that is used when making glasses, so they were «close enough.» They adjusted it to the correct strength. I tried them on a second time, and I could not see out of the right eye. I tried to wear the glasses for about a week both times, but no success. It usually only takes a little more than a day for eyes to adjust. They suggested I see the doctor to check my prescription, but since he wasn’t there at the moment, I told them to forget about it. I did not want to miss my 30 day refund window only to possibly be disappointed a third or maybe a fourth time. They issued my refund, in which they said will show up on my credit card within several business days. I will update if they they screw that up too. I would not recommend going to this particular store. I got the pair I am wearing now online, and I can see just fine; I think I may keep them a while longer.