Keiser’s Service Center

I had a Groupon for car service at Keiser’s that I bought for my mother. She wasn’t able to use it until the Groupon was due to expire. She called to make an appointment and was told that there were no openings, so she asked if she could make an appointment for after the date of the Groupon expiration. She was told «absolutely not.» Keiser’s apparently doesn’t understand that you can use a Groupon even after they expire– the Groupon is worth what you paid for it after its expiration date, so in effect we now have a gift certificate for this place. Instead of telling people that we had a good experience with Keiser’s, we will make sure to tell no one to use them and go somewhere else. I like to patronize small, local businesses, but not when the employees are rude, inflexible, and uninformed.