Youville Hospital & Rehabilitation Center

Word for word, my family’s experience is EXACTLY the same as Dying H’s — from the Social Worker’s speel about claiming patient assets after day 100, to the unexplained bruises, to the non-​existent PT and OT, to the fact that you actually have to be flat out rude at the nurses’ desk to get them to dig their heads out of whatever they are reading to get some assistance. It’s absolutely outrageous. We should have paid more attention to the unsmiling faces of staff members upon our arrival — in retrospect, it spoke volumes about the level of care we were to receive.
Please know that Youville’s Oncology floor is a very quiet, inactive place and the majority of the time, patients are languishing in their beds, probably waiting for someone to respond to their calls for assistance (we have clocked response time at 30 minutes at times in a room 3 down from the nurses’ station — and not during busy meal times). During our brief stay, at least 2 patients at high risk for falls fell out of their beds and one person miraculously somehow made it from the bed to a chair by himself one evening with no one noticing, and no help from the staff. When questioned, not one person on the staff could explain how this had happened. The patient was UNABLE TO WALK ON HIS OWN; did he fall out of bed and crawl over? Did he fly? Maybe they hope for a fall, for this would ensure a prolonged stay, extended «OT/​PT», and certain draining of an estate that possibly took a lifetime to build.
It amazes me that this place somehow retains it’s JCAHO accreditation, but I can assure you that a complaint will be filed by me on their website at
and I would suggest that anyone having a similar experience in this facility do the same. With enough complaints, the place will be thoroughly scrutinized and with certainty, eventually become at-​risk for losing their accreditation. You’ll see them scramble and smile then.
RUN, DON’T WALK AWAY FROM THIS PLACE; you have options, it may just take a little research.