The UPS Store

Staff person was horrifically rude to me this past week. I can’t even think of a time that I’ve been treated worse by any other business. I don’t know what on earth was going on, but I will never take my business back here.

The service here is awful, avoid at all costs. Makes USPS seem like paradise by comparison, and that’s not easy to do.

I never thought I’d want to leave such a glowing for a UPS store, but this particular location is great. I’m in the midst of a big cross-​country move, and I called this store a few weeks ago to inquire about curbside pick-​up. I spoke with Sajid (who I think is the owner?), and he agreed to pick-​up my boxes at 6pm on a Sunday, even though the store closes at 5pm on Sundays. He called me at 5:30 to ensure that my boxes were ready, then arrived at my apartment right on schedule. Some of my boxes were a little used, so he offered to put extra tape on them (without me even asking!). The whole experience was a breeze – he picked up the boxes, and called me less than 20 minutes later with a quote and delivery time estimate. I gave him the ok to process the order, and ta-​da, I was all set!!! I was not looking forward to the hassle of having to figure out how to ship all my stuff back to the west coast, but Sajid made it so painless and easy. Thank you so much for all of your help!
I’ve also gone to the actual store a few times to print random things, etc. Always impressed with the service! Everyone is friendly and eager to help.

The service at this place is so great that I have abandoned my status as a perpetual Unilocal lurker solely to leave it a glowing review. The location – midway between Harvard Square and Porter Square– is incredibly convenient, but even ignoring that, the customer service at this place just makes it shine. I’ve been coming here for years and never had a bad experience. I think it comes down to the man I presume is the owner or manager – he is incredibly friendly and personable, while somehow still being quite efficient. I don’t know how he does it, but he makes a UPS store of all places feel like a well-​run yet quaint neighborhood business. The only drawback is it is a smaller UPS place, so if you need a special service, maybe call ahead to make sure they offer it.
I’ve been needing to do a lot of color printing and binding lately for a class and this place is a godsend– I just upload the pdf online on the UPS website and pick up my printout six hours later. I once inquired if a job could be done faster, just out of curiosity, and the owner said «we aren’t busy now, can you wait for a few moments?». Just like that. Ok, I’m all done being effusive! Writing Unilocal reviews is fun.

Yes, multiple pleasant experiences here for many years. The owner who took over many years ago is hilarious. The rest of the staff are really really nice people. They are very attentive and even put more tape on your box if you forget.
I like the office supplies too. Very handy when in a rush. Envelopes, tape, bubble wrap, etc. Even those lovely Helen Eddy greeting cards.
During the blizzards of 2015 it was impressive how the sidewalk and entire corner out into the street was always shoveled immaculately.
I like being able to buy a key to the Xerox machines, which is a great savings, plus you can avoid the line; you just go straight to the xerox machine. However, there is barely ever a line because they always notice if anyone is waiting, and then someone comes out from the back immediately.
Great customer service here with a very good positive feeling.

I had a terrible experience at this store this morning. An hour before arriving to ship some packages, I submitted an online printing order. Upon arriving at the store, I inquired about the status of my order and was informed that it had not yet been processed… had I checked the online status which stated the time at which my order would be complete? I answered that I had, but had not seen an estimated completion time (the order status just said «new»). The employee went on to look up my order and informed me that the estimated time was 6 hours from now (I still don’t know where he obtained this information, because as a user I was not able to access it), and that in order to not inconvenience the store’s employees in the future I would need to respect that deadline. As I type this out, this exchange sounds rational, and I agree with his sentiment (that I shouldn’t expect things to be ready prior to the stated deadline), but the way this was conveyed was completely disrespectful. I hadn’t been rude or demanding, yet he treated me as though my inquiry was entirely unreasonable. He continued to lambaste me in this manner for close to a minute… repeatedly stating that by showing up prior to the deadline I was majorly inconveniencing the workers. Meanwhile, there was NOBODY else in the store and when I walked in both employees were just standing around not doing anything! Moreover, there were very few people out and about that morning (it was the morning after an enormous snow storm) and it didn’t appear as though the store would be getting much business that day… so even had I arrived a few hours later to inquire about my printing job, I would bet that the chance of me actually «inconveniencing» the workers would have been slim to none.
And furthermore, his response might have been appropriate had I requested a large, complicated printing job, but in reality it was just 9 sheets of shipping labels on 8.5×11″ paper in black and white ink, and in total it probably took less than 30 seconds to complete. Finally, after reprimanding me a bit longer, he printed out my labels and handed them to me.
A few minutes later – after I had affixed my printed shipping labels to my packages – my boyfriend helped me carry my boxes over to the counter to check out. I had 7 boxes, and there was very little counter space… maybe 6″ of clear space not occupied by clutter of some sort. Upon setting down a few of the boxes atop the counter (and unavoidably on top of some loosely stacked papers which occupied a majority of the counter space), the employee that was assisting us (note: this was a different employee from the one that chastised me earlier about printing) sneered at my boyfriend and said, «I don’t know if you noticed, but there are some papers there.» This man had witnessed the transfer of the packages from floor to counter and was fully aware of the inconvenience that his messy papers presented. I have never encountered such unprofessional and impertinent behavior as a customer, and I will NEVER be returning to this store again. If you are someone who values being treated fairly and respectfully, I advise you not to give this store your business either.

Stopped in to get some papers notarized yesterday and got quick and friendly service. The guy who helped me, Sahid, was pleasant and funny. I would come here again if I needed the services they provide.

Made a quick stop to drop off a couple prepaid returns today. I was pleasantly surprised by the hours and commented on them to the man who was helping me. He said that not only are they open until 7, but he would even keep the doors open a couple minutes extra if I gave him a call ahead of time. «Two extra minutes won’t kill me,» he said with a smile. What an amazing attitude! He was all around friendly, helpful and a refreshing break from typical customer service reps who hate their jobs and spread their misery.
I feel for him though because as I was walking out, another customer was giving him a hard time about the $ 1 packing tape fee. Perhaps it’s an unreasonable charge? I don’t ship things enough to really know. Either way, it seems to be the owner’s policy and since this review is based on the man who helped me today, I’m giving 5 stars!

Decent hours, helpful staff. If the prices weren’t so high for shipping packages, I’d use this for everything! As it is, I sometimes still suffer through the lines at the post office.

Extremely helpful staff: I was able to pack and ship an item quickly. The guy who runs this store is entrepreneurial, and will help you with whatever you need. As one example, this location (and idk this is too common w/​UPS stores) has some resume/​bond paper and a computer/​printer setup, which saved me a trip to a printing store.

The staff at this store is friendly, helpful and knowledgeable. I have been dropping off my returns there. I never took me more than 1 minutes. They also ship all my daughter’s college stuff.
I would not go to any other store with my shipping needs

Once again — last weekend — this UPS Store was open at 5 pm on a Sunday … in fact, Sajid kept the door open a bit later, until I arrived to mail my package! I cannot say enough good about the wonderful customer service — and about Sajid’s incredible work ethic. Today I’m able to mail a package earlier in the afternoon … and even though Porter Square isn’t as convenient for me to reach as another UPS Store, there is no question in my mind about which store I plan to ship from! So many debts of gratitude to the UPS Store at Porter Square: Thank you, Thank You!

I recently moved from Cambridge to LA and used this store to ship my boxes. I paid for insurance to protect my boxes given that I was only sending my most important things. Once in LA I filmed the UPS delivery person shoving my box out of the truck and then STEPPING ON IT to get out of his truck. I sent this video and extensive pictures of the broken items and my insurance claim was rejected. This is ridiculous. I understand that there are many people involved in this franchise but believe that if I pay for such insurance, have proof that my valuable goods were handle with complete disrespect, then I should be compensated as a result. I am very disappointed with my experience.

I have to use them when mailing packages but I am not crazy about the lady who works there as she borders on sarcastic when addressing your questions.

A very nice UPS store with helpful customer service.
For anyone complaining about the cost and comparing to USPS, you could easily research your options online ahead of time… I believe no package ships for under $ 12 or something silly like that, but in fairness when I brought in several different pieces to ship, they told me up front «this one will be cheaper to ship via USPS, this one cheaper here»… So if you are wondering whether to go USPS or UPS, and have equal confidence in both getting your package there in 1 piece, on time, consider the size/​weight before heading to the store.

The owner of this store is rather petty as someone else has pointed out. We went to get some documents notarized and he doesn’t understand the concept of notarizing copies of documents, despite supposedly being a notary! He asked to see the original documents, and when we handed them to him said it was suspicious that we only gave them to him when he asked for them. Thus, he refused to notarize them. This despite the fact we had just copied them in his shop! Thereafter we went to bank of america where we got excellent service for no charge (unlike the $ 5/​document they charge at UPS. Avoid this store!

Very pleasant and professional!
Last December I shipped a package to Canada through this store. They quoted a price for delivery and I paid and went on my way.
When the package arrived at its destination, the recipients were asked to pay for customs charges. Since the package was a gift to my in-​laws, I was a bit mortified that they had to pay for a gift.
When I complained to the Davis Square UPS Store to they 1) acknowledged that they were unaware that there would be customs charges, 2) researched what they should have done to ensure that the recipients were not charged anything, 3) wrote an apology letter to me and 4) reimbursed the customs charges. All of this happened within 24 hours of my initial complaint.
Because it was an honest mistake and they were sincere and professional in their response and all other aspects of their service are top-​notch, I will continue to be a customer of this UPS Store.

It takes an incredibly petty man to charge $ 1 for a single piece of shipping tape to repair a partially unclosed package, at a shipping store.
Plus, the way the owner/​operator defends his policy with a smile and pleasant tone of voice is, well… disturbing. (and it is his personal policy and not UPS policy)
There’s something very wrong about this place.

Parking at this location is terrible. But the guy inside makes up for it. He always greets me with a big smile, and is willing to help even if I have somewhat strange requests. It’s amazing how the little things like these interactions make a difference, and I walk out feeling a little bit cheerier than before. If you don’t have much to carry, I’d definitely recommend this location over any of the others in the area.

Nicest man owns this place. Very helpful, surprisingly good hours. One of the nice surprises dealing with stressful situations