Thayer & Associates Inc AMO

If you ever have a chance to rent or purchase a unit managed by this company, I have one word for you! DON’T!!! The people at Thayer are rude, uncooperative and border on the illegal! I’ve had problems with this firm before but, just recently, I’ve had an experience with one of their property managers which hit a new, all time, low! Kirsten’s her name and pain is her game! This woman seems to revel in her ability to bestow insults and rudeness while offering an unparalleled level of incompetence! This is a firm to stay far, FAR away from!

Terrible communication skills… Run by a few certain people who think they know what they’re doing, then you realize either quickly or over time they haven’t a clue!

I rented an apartment managed by Thayer & Associates for a little over a year. The property was well-​maintained and I had no problems with responsiveness when I had something needing fixing or questions. My interactions were always polite and timely. I would rent an apartment from them again in a heartbeat.

Horrible management !!! The management lady can’t reply my email in the timely fashion, did not return the phone call when I left the voice mail and refuse to see me when I walked into the office on Mass Ave. The reception lady told me to book an appointment. I told her, how can I make an appointment with someone that does not reply email (for a week) and does not return the phone call. It is after numerous persistent phone calls that she decided to pick up the phone. All I need is to ask her one simple question.
I also asked to speak to the back up or the manager who should be able to help me, and then, the reply is that there is no such thing; the lady is the only one. OMG, this is super rediculous. So, if the lady decides to resign, then, no one knows would know how to handle the business.
I was in complete frustration.

Thayer has managed my condo building for many years apparently well, but I was very disappointed with their recent handling of a personnel issue. In brief, they dismissed an apparently well-​liked employee and provided no details in response to multiple residents’ questions regarding the cause for dismissal. Thayer claimed that potential legal liability prevented them from disclosing any details, but this claim was not convincing to several residents nor substantiated by a professional legal opinion.
It would be unfair to assign full blame to Thayer for lack of transparency, as my condo association’s trustees are equally culpable. With all due respect to another Unilocal post regarding Thayer, my building is very clean, very quiet, and staffed by very nice people. Our superintendent is very capable and effective (but he was here before Thayer took over our building).
If you are considering Thayer, I would recommend talking to residents at several properties that they manage, examining any variations in management structure at the different sites that might account for radically different outcomes, and getting clear documentation on what their policies and responsibilities are with respect to basic issues like personnel management and accountability to residents. You should do this for any management company that you consider.

THE ABSOLUTE WORST!!! I am so frustrated that I wish I was a psychopath so that I could do terribly violent things to them. If there is a problem, you should be able to call their office and speak to someone instead of hearing the ridiculous way of answering a phone that the woman there has. Try it, call 617.354.6480 and see for yourself! Tell me THAT is helpful! And, of course, you can’t ever actually reach anyone. She immediately connects you to their voicemail, without asking if that’s what you even want to do. What if you’d prefer to speak to someone else?
If you’re looking at a rental or purchase of a condominium, check to see if Thayer & Associates manages the building and if so, STAY AWAY!!!
If you’re considering having Thayer & Associates manage your property — do some research, ask many who live in their managed properties, see if you can find anyone who can actually recommend them.
If you’ve experienced the management style of Thayer & Associates, and like me loathe it, you may file a complaint at the Institute of Real Estate Management:

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Our sidewalks are always icy in the winter. There are loud construction projects each summer. The maintenance staff don’t actually clean, they simply move brooms around, in between smoke breaks beneath residents’ windows while talking loudly at 6:30am.
Horribly disorganized, unresponsive, rude when there is a response. Ever since they took over management of the property the cleaning guy vacuums the stairwells instead of mopping them, there are splatters of dirt left from three winters ago, the doors in & out of the building are dirty from years of people touching them and when there was construction on the building last year, there was dust and smoke that got into the building and they did nothing to communicate with the tenants ahead of time, only after they were threatened with litigation. Presently, I have a hole in my wall they opened up in early December (to take out asbestos and research a plumbing leak) and no one has called to schedule a time to repair it. It’s the end of April, now… They must be really cheap if the condo association chooses to continue to keep them on. Or, the building manager in my particular building is the problem. This winter when there was a snowstorm, they barely shoveled the walks. The old management company did a spectacular job of cleaning and shoveling. I used to feel safe. We’ve even had break-​ins since Thayer came on.
If you’re considering renting or buying into a property that Thayer & Associates manages, LOOK ELSEWHERE for the sake of your sanity and health.