Residential Mortgage Services

Strongly recommend Nancy Davis! As a first-​time homebuyer, Nancy walked me through step by step over the course of many hours of phone calls, even repeating explanations when I needed. She is down to earth, has your best interest in mind at all times, and doesn’t make you feel like she needs to get on to the next. She is also extremely available, which is very reassuring during what can be a stressful process.
RMS’s process was easy to follow, and while little questions always pop up during the purchasing process, Nancy made sure she and her team clearly explained to me what they needed (and why).
She goes above and beyond in making a client feel comfortable/​knowledgeable about such an expensive, life-​changing purchase!

My review is related to RMS Residential Mortgage Services, Inc. — 91 Franklin Street, 1^st Floor | Boston, MA 2 110 — DO NOT USE THEM. I have 800+ credit rating, Had all my paper work in the day after the P & S and additional paperwork the same day they asked. I have no debt to income ratio and expected my 30 day closing to run smoothly like butter. These people are nice as pie, they just don’t get the job done. My delayed closing will cost me time and money because of the contractors I hired to do my upgrades are not available on the new dates DAH! Yesterday they canceled my closing which was supposed to be today and reschedule it five times. No one would tell me what was going on until I kept insisting to know but then they would not tell me what they were doing to remedy the issues, unrelated my getting the loan and about the condo docs, but they just seemed to sit on things and not push to get them done. The selling realtor said «This has truly been one of the worst fiascos I have seen in preparing for a closing. Communication has been terrible!». Anyway, I’m still waiting for a closing to happen on Friday, May 15.
I blame myself because I had to leave my 15 year in law apartment because owners were selling and new owners wanted my place for their family. So I was under duress. I didn’t want to pay high rent so I thought why not purchase a condo. I couldn’t find anything in MA that I liked and was affordable, so I found a nice condo in NH (will be a 40 mile drive to work) Anyway, when this company contacted me I felt they were so nice, I should stay with them. I should have done my due diligence and also should have shopped around but I felt pressure to get out and let the new people get in asap. Well, Live and learn at 67 years of age, alone and being a first time home buyer this is one tough lesson. Some day it will all be behind me though.

It took me forever to write this, but I have used RMS and Elisa Balboni for two purchases in South Boston and Dorchester over the last two years. Elisa is always available and will work hard to get things done for you. Home buying can be a stressful time — you want someone like Elisa on your side. I will absolutely use Elisa again for my next home purchase. And I advise you to do the same.

We worked with Melissa Caci at RMS in Woburn to purchase our first home and she was absolutely amazing; I would recommend her to everyone! She was especially helpful to us as first-​time home buyers and walked us through the entire process up-​front, giving us every piece of info we could imagine needing. She was incredibly professional and polite, and also really patient with us and we probably asked her the same questions a hundred times. I also appreciated how incredibly quick she is to respond to e-​mails and phone calls. You can tell that she really, really knows her stuff and is beyond capable. The whole time we knew we were in very good hands with Melissa at RMS!

We used Melissa Caci of RMS. She was excellent. Sat with us in the beginning of the process for over an hour and explained all our options. She was fast and easy to get in touch in with through the entire home buying process. Great person to work with!

EXTRAORDINARY LEVEL OF SERVICE.
A friend convinced me to go with Elisa Balboni and RMS for my financing on my new home purchase in Somerville. Although I am a happy USAA member, I took my friend’s advice and spoke with Elisa. She vigorously committed to strive to serve my needs and I decided to take the chance.
After finding a great house and getting past the commitment date, the military suddenly gave me new orders– 3 days before the closing. This changed everything… With family and friends all around the Boston area, my aspirations are very much focussed on getting myself back there after the military. Having a home in Boston was a key to this next step of my life. Despite the fact that I would not live in the house for a few years, I wanted more than anything to go through with the purchase.
What was needed was a team to work extraordinarily hard and with great expertise and agility to find a way to make the financing still happen. USAA could not have pulled this off. Navy Federal could not have pulled it off. Elisa Balboni (and Nancy Davis) of RMS did. I found the right team.
I am forever thankful to Elisa (for living up to her big words) and Nancy both, for being so responsive, caring and at the top of their game. Because of their efforts, I got into the market at the perfect time. and now have options. and better yet, a home to return to one day when this wild ride with Uncle Sam is over. THANK YOU!!!
–DH

As a young homeowner, the thought of refinancing was unfamiliar and daunting, but I kept hearing about how rates were at historical lows and decided to find out more. I’m so happy I came great reviews for RMS & Elisa Balboni.
From the first call, Elisa & the folks at RMS managed the entire process. Not only was I able to get a great deal, but Elisa was great at answering my many questions. Refinancing is a rather lengthy process, but she helped me stay on top of the countless documents and steps along the way. Choosing RMS to do my refinance has been one of the best decisions of my adult life.
Thanks Elisa & RMS — keep up the great work!

Residential Mortgage Services is a GREAT place to use when going through the home buying process!!! This is why I am giving them a well deserved FIVE STARS!!! Elisa Balboni is FABULOUS! Not only was she attentive to my needs and my many, many, questions but I truly felt as though she really cared about me and my concerns throughout the very stressful process of financing my first home. Elisa responded to all of my questions and did not hesitate to give me useful information to assist me. Residential Mortgage Services is very KNOWLDGEABLE in the field! I felt very confident going to my closing because of Elisa! I was well prepared with the documents and the process because I was well-​educated by Residential Mortgage Services. THEY ROCK!!! I recommend Residential Mortgage Services to anyone who is in need of assistance in buying a home!!! Valerie

Elisa Balboni, fabulous mortgage broker.

WOW that’s all we have to say!!! We have been in business for years and dealt with a variety of lenders from different institutions until we bumped heads with Elisa Balboni she stands out in her industry by providing exceptional service, before you make a purchase or refi you owe to yourself to speak with this amazing banker. We have done multiple deals with Elisa and we’ll continue to send her clients because she goes above and beyond!!!-DNA REALTY GROUP

After spending $ 350 to submit a mortgage application with my credit union (whom I worked for for about 3 years), we discovered that we could get a better deal through RMS and the various programs in which they participate.
Elisa Balboni was our broker and she was amazing! She managed the entire process for us and was available at the most ridiculous times with my frantic questions. I honestly couldn’t ask for a better mortgage team. During a high-​stress time, they kept me positive and laughing about the hurdles we encountered, then helped us over them.
We closed on our loan in 6 – 8 weeks. We were able to qualify for a MA Home Loan which meant we had to put less money down and still didn’t have to pay PMI. We calculated that this loan saved us around $ 12K in PMI alone. Totally worth the hoops needed to jump through to get to done!

In early summer 2011 my wife and I were lucky to find a single family detached home in cambridge, with land. At the time it was a steal and were we able to get a mortgage we would have instant equity in the home. Since I’m a veteran I Googled ‘VA Loans’, QuickenLoans was at the top of the first page and so off we went pre-​qualifying with them. Then things started going wrong, really wrong. Given that the home is on a private way, each homeowner owns a portion of the road, and hence is responsible for maintenance for it. Quicken’s underwriters immediately called to our attention that no agreement had been struck with the neighbors and off we went trying unsuccessfully as hard as we could for 4 weeks to get them to realize that the road is being maintained by the city. Luck had it that as we were in the home… renting it… the city paved the road. I videoed them doing that and showed it to the underwriters; they didn’t budge.
Anyway, that’s when we shifted gears, was referred to RMS by a friend and off we went with them. They. are. awesome. Particularly Elisa Balboni our mortgage broker. From the beginning she was courteous, frank, pleasant and did exactly what she said she’d do, on time. Since we had the paperwork ready from the Quicken experience, we gave it over to her, underwriting got us approved, she managed our expectations and took on added responsibilities since neither the seller nor us had a real estate agent. And since RMS actually wanted our business the road issue never once came up.
We closed on our loan today and couldn’t be happier. We found our dream home and it was financed by RMS.
So, two take aways: never use Quicken Loans and if you need a mortgage go see Elisa, you’ll be pleasantly surprised; she’s the best. Thank you Elisa!