Pinkberry

I gave this place 4 stars because the employees literally look annoyed the entire time. I mean, I would be annoyed too if I had to deal with customers who wanted to taste everything when there’s a long line. Unfortunately, this place has very limited seating, which makes it difficult to enjoy your froyo.
However, overall the fruits and candies and yogurt itself are fresh!

My friends and I just tried to go get frozen yogurt for dessert. Apparently they ran out of yogurt somehow. I really don’t understand how a frozen yogurt place can run out of it. Therefore one star.

It’s never too cold for a frozen treat. I’ve seen the line snaking out the door even even on snowy days. I wish there were a few more tables so that the line wouldn’t crowd so close to the few tables that are there.

Pinkberry has a great location in Harvard Square. Since they are situated right by the T stop, I pass by it every time I go to or from the T and sometimes I’m tempted to drop by. Their yogurt is more tart and less creamy than the froyo down the street at Berryline, so I tend to like Berryline’s yogurt better. However, Pinkberry does have many more yogurt flavors than the standard original + two flavors on rotation at Berryline, and offers unlimited toppings as long as they fit in the cup, which is nice if you just want to sample a little bit of everything. Not much seating inside so it is more of a grab-​and-​go type of place.

I love Pinkberry, but this location in Harvard Square is not the best. More than once, I’ve gone inside and nobody has been there; it either takes them more than a few minutes for the employees to come out to the front, or it takes so long, so I just leave. I’ve also tried going once in the middle of the day, and the door was locked and there was a sign posted «Be back in 10 minutes.» I came back 20 minutes later, and they still weren’t there.
I have decided to just go to Berry Line instead.

Let me tell you about the last two times I ordered from Pinkberry. I order through the app Foodler and have it delivered (which is really convenient).
First time: I order a small original frozen yogurt with shortbread cookies and cookie dough. When my order arrives, it has no shortbread cookie on it. Whatever. Mistakes happen. I ate it although I was kind of disappointed.
Tonight, 12÷19÷15 I ordered 2 yogurts: a large original yogurt with shortbread cookie and cookie dough and a large chocolate-​hazelnut yogurt with cookie dough and cookies and cream.
Pinkberry calls me about 20 minutes later and tells me that they do not have shortbread cookies in stock as a topping. No problem. I thank the employee for calling me and letting me know and she offers to put a different cookie on my yogurt instead. I say OK, thank her, and we hang up.
I then get a notification on my phone that my food is being delivered! It shows the delivery driver on the map driving towards my house with an estimated time of arrival of 9 minutes. Yay!
Then Pinkberry calls again and tells me that they did not have chocolate-​hazelnut yogurt in stock. Ok. I look at the online menu and ask for peanut butter yogurt instead. Guess what, they don’t have that either. But wait, how is my order on its way if Pinkberry is calling me now saying they didn’t have the chocolate-​hazelnut flavor in stock?
The employee then tells me that she already sent my order out and she made the second yogurt with the original yogurt flavor as well WITHOUT CALLING FIRST. So:
1. The employee called me AFTER she sent out my order for delivery to tell me that the flavor we ordered was out of stock.
2. The employee selected the original yogurt flavor for my order and didn’t even ask me first! Who does that? How do you make assumptions about what people want to eat? It just so happens that the person who had ordered the chocolate-​hazelnut frozen yogurt DOESN’T LIKE ORIGINAL
3. The order was on it’s way. So basically I paid for something that I didn’t want.
I asked for a refund and she said she can’t do that because I ordered through an app.
So I had to call the app, cancel my order, and now I have to wait 48 hours to get my money back.
This Pinkberry is horrible. Plain and simple. The one at Park Street in Boston is great and the young man who works in there gives THE BEST customer service. This one in Harvard Square. however, has no idea how to properly run a business. I will never be ordering from this establishment again.

The last time I went (early Wednesday night), they didn’t have ²⁄₅ flavors displayed (specifically, Chocolate Hazelnut and Pink Bubbly). I went for tart, which was fine, but I was still a little upset.

Basically what you’d expect to find at a Pinkberry location. Delicious goodness that you can justify as «healthy» to yourself.

Love Pinkberry for their original flavor. Perfect balance of tart and sweet for me. Their prices are starting to get outrageously high though, close to 6 $ a pop for the smallest size with 4 toppings! At least they piled the toppings on! (so much so that I had to have several bites before I could start walking). Great location in the heart of Harvard SQ and a good place to satisfy your fro-​yo fix.

Attended: August 10, 2015
We received a very friendly hello when we first walked in even though the counter person was scooping ice cream for another person. It was nice to feel welcomed.
There are not as many flavors as other Pinkberry places, but of the ones they had, I felt they were good. The flavors were original, blueberry, strawberry margarita, and mango.
I got the blueberry, which tasted delicious.
Some of the fruits looked a little overripe or old. I didn’t get raspberries, which I normally do, because they looked a little squishy.

Very small space!!! Have to sit outside and very rude customers holding up spaces. Make you go out of the store to eat.

So, Ive never had Pinkberry before and thought I’d give it a try… Bad idea, i will never go back. I ordered a blueberry pomegranate smoothie. The menu said it was made with fresh fruit and greek yogurt. While waiting in line, you could see the absolute chaos and disarray the staff was in. 3 of the 6 staff people were asking each other how you make a smoothie and to top it off i saw one of the staff eating candy from the buffet if toppings as he was attending to the guy in front of me order. How gross, no one was wearing gloves. Also the person behind the register kept telling everyone she did not know was she was doing.
When I finally got my smoothie, it looked like a 5 year old made it. It did not taste well at all. For the price, its a complete rip off! Never going back!

Pinkberry is on the better side for chain froyo. They use real yogurt in the froyo and you can definitely taste it, particularly in the original tart. They don’t have a limit on toppings (within reason), so you can go for variety over quantity here.
I love that they always have a broad range of berries and fruits, as well as a variety of candy toppings, including organic gummy bears. The service at this store is usually quite timely and the staff are quite friendly. Seating can be limited at this location but generally there’s enough space for 2 – 3 without a wait.

Froyo: ⁴⁄₅ Stars
Service: ³⁄₅ Stars
We did a larger catered order for a small get together that we were hosting. We ordered 3 pints and then some toppings separately. Although they were nice enough on the phone, when I came into the store, there apparently is a policy which doesn’t allow for people to get more than 5 small cups even for a catering order… And I even offered to pay for additional cups but they didn’t allow it.
I don’t know who the manager is, but they are missing out (this is coming from an economics major)!
Myself, I prefer self serve places, but the location of this pinkberry is so amazing that I’m sure they’ll have pretty good business for a while to come. I’d just recommend they figure out their catering system if they want the big bucks ;)

I had been here before and it’s meh. Asked for a two samples of the raspberry white chocolate and the sea salt chocolate.
The raspberry white chocolate didn’t taste like either of those flavors. It tasted like the original with a hint of raspberry. The sea salt chocolate just tasted like chocolate. I added yogurt chips, granola, and mango and it filled me up. The email announcing these flavors got me super excited, but to no avail.
Staff were nice, just seemed unhappy. Maybe they were having a bad day… who knows. I’ll be back to check it out again soon. I usually frequent the Newbury St. or Prudential locations in the city, but this location is nice too.

I would say the fro-​yo year is just average. The texture is not grainy but it also doesn’t taste fresh. In terms of the toppings, the selection is fairly standard but after having fresh mochi from berryline, the processed mochi here is just not as satisfying.
In addition, the serving sizes are rather small.

I hope to God that the miserable chick behind the counter deliberately ripped me off because there is no way that an espresso sized cup of yogurt cost 6 bucks! I asked for some granola on it and she put a quarter sized portion and then glared at me, daring me to say something. (This was Tuesday night at 8pm and she was Asian, in case her boss is perusing these reviews)
Now I am in the business-​I know what it is like to work with the public and I am far from a jerk. Kid, I suggest you work in the back of the house because I almost went over the counter to snap your neck!
I will return to the froyo place around the corner next to Staples, even though the Pinkberry was a superior product.

Standard pinkberry food. Pretty small. Staff never looked too happy.
Another customer: can I have **
Staff: No
Customer: oh…
Staff: you already have 3 toppings *slams cup down*

Normally, I’m not a fan of Pinkberrys. They are one of the few froyo places that hasn’t fully converted to the clearly superior service model of pay-​per-​oz, and instead your topping placement and proportions are still left to the mercy of their employees. Furthermore, I had a rather off putting experience at a Pinkberry in Manhattan. Much to my initial chagrin, I found myself in Harvard Square the other night with the need to satiate my sweet tooth without the desire to pile on all the unhealthiness of JP Licks.
Enter this Pinkberry. I came in one night and asked for a sample of the vanilla latte (I almost never ask for samples, because I know it can be kind of a pain, even if it is their job). Then I asked for a sample of the chocolate hazelnut. (I think the first time I’ve ever asked for multiple samples). The girl behind the counter was cheerful and happy to give it to me. When she saw my indecision between the two, she asked if I would like to try her recommendation and she gave me the swirl (I would have thought of this before, but I hadn’t noticed they were from the same dispenser).
Boom. I was sold. Add in some chocolaty toppings, and I left a happy customer.

it’s the same cute pinkberry design. never really like how i can’t control my own topping choice. they don’t have as many flavors as the other froyo places or toppings.
it’s not a bad place to get your froyo fill but there are better places for slightly less the price.