Men’s Wearhouse

Marc in tuxedo rentals helped me out big time, he got me the perfect fit jacket and picked out the right style for my wedding, 100% recommend talking to him if you are getting a suit.

Someones gotta get their s*** together ASAP. Clearly, very clearly, things are NOT working out at this location. We’ve (unfortunately) dealt with this store for our civil wedding and now my sisters wedding simply because of its convenient location. Luckily for our own wedding everything was ready however that is not the case now. My husband’s suit has been ready since June 18 and we have not received a notification so we dropped in yesterday. Thinking since it was a Monday, it wouldn’t be too bad… there were only 3 employees (including manager). I’m not sure if it takes someone else saying it or if for whatever reason its being ignored — YOU GUYS ARE UNDERSTAFFED ESPECIALLY FOR WEDDING SEASON. That being one of the 2 main issues, it should be solved as it is very very obvious.
The manager is a JOKE. The most rude, ignorant, arrogant, unprofessional person in the store is him. This is really the main issue here because I have dealt with various other employees here who are extremely nice and helpful. Yesterday, my husband and I stood in line behind a couple he was assisting, and right when they finished and left instead of him (THE MANAGER HIMSELF) asking «are you guys all set,» or «is someone helping you,» or even just re-​directing or updating us, he turned his back to us and walked right away to help other couples on the floor, leaving us to wait for the other employee to be done with his transaction. RUDE RUDE RUDE. If only he knew that we always drop tons of money here, he would possibly care instead of being a judgmental A hole. When the employee was helping us try on things, we still needed a little more adjustments made so he told us he’d ask the manager to help since the taylor had already left for the night as I watched the manager listen and not do anything about it, continuing on with what he was doing. At this point, we literally did not want to wait any longer, grabbed our things and left. Told them we’d be back another time when THE STORE HAS TIME to actually measure one of its returning customers with ATTENTION AND TIME.
He is managing the wrong store with this attitude. If he doesn’t know yet this location specifically attracts a diverse crowd and he needs to know how to not push them away but instead welcome them. You’d be surprised the people that are willing to spend money on this.
Lack of professionalism even in a suit. PLACE CUSTOMER SERVICE AND SATISFCATION FIRST ABOVE ALL.

WOW, just cannot fathom a more worthless place ever to actually rely on supplying suits for our wedding. this is the nice reveiw too because they said they will still fix the problem.
We went in 4 months ago to rent my fiances suit for our wedding. they told us that it would be availabile for us to pick up 5 days before the event, which since we’re having a destination wedding we told them we needed it sooner, which «would not be a problem». they were going to put it in the notes to have it the week before (THIS WEEK!). well, today is thursday, we’re leaving monday for our wedding next sat, and have heard nothing, so call in and we are told that its not in and that no one made a note on the file that we needed it sooner. Ok, well the salesperson we met with said it would be no problem, which the person on the phone said that it was actually an additional cost, well no one told us that, and really the problem now is that you cant get it here before the wedding!
They are going to try to send it down to the nearby town where our wedding is being held. I truly hope it gets there before the wedding. I have no words for the level of hatred I have for you all at this moment. If this is one of the main services you offer as a business, you’re doing it wrong.

I am writing this from my phone, standing outside the store at 10:30 AM with two employees waiting for the manager to show up and open the doors. The store opens at 10.
Two months ago I came in for a suit ordered for my sister’s wedding. The worker whom I will call Bob because I am not sadistic said the suit wasn’t in for my size, so ordered it and said he would call me in a week when my size came in. Two weeks pass and having not gotten the call I called him. My suit arrived a week ago. He forgot to call me.
Not a big deal. I come in again and the tailor measures me for fitting. Bob tells me to come back «on Wednesday». To double check I ask «Ok so this Wednesday I come back and pick it up?» «yes» he says.
I come back on Wednesday. It takes me 40 minutes to get there because I don’t have a car. Bob looks for my suit for ten minutes and says it’s not there. Freaking out I tell him to check again. He finds it and tells me it’s not altered yet and that I was supposed to come the following Wednesday. You tell me whether this was obvious from the convo in earlier paragraph.
I come back the following Wednesday and try on the suit, which, while altered, is clearly not fit for a human but for a box or the Michelin man. Suit is too long, doesn’t come in at waist, cuffs too long, arms so wide it could fit three of mine, pants bunch up on shoe, could fit three legs etc. Bob says I look great! Probably my fault for not being specific. Told to come back again later if want further alterations.
In any case I’m back here now and hanging out with now three employees in front of the store, yet to open, who are really chill people. Don’t get me wrong, Bob was really awesome and nice.
But I did not come here to meet friends. I don’t care if employees are nice. I want honesty and good work which is not to be expected apparently from a men’s wearhouse. Didn’t expect this place to be more than mediocre but also didn’t expect it to be this frustrating.

This weekend while shopping at the CambridgeSide Galleria I decided to stop in at this Men’s Wearhouse location to look at some suits and tux rentals for my upcoming wedding.
When I walked into the store I perused their selection for a while until the manager came over and began to help me out. The manager Richard was very polite and gave me a ton of possibilities for suits I could purchase for our groomsmen. When it came time to look at the rental possibilities, he walked me through the options and gave me a great idea of how much the cost would be.
In the end I didn’t walk out with a suit in hand but I can say that this is one of the better experiences I’ve had at Men’s Wearhouse. I am excited to be getting my attire through this company and hope that I can do it through this store because of the service I received here.

I went to this location on 3÷1÷2014, but was ignored. I understand that they were busy but for the entire 26 minutes that I was there; not one person said a word to me. Wait, one salesperson did say «pardon me» because I was standing in his way.
I understand that stores get busy. Perhaps someone could have asked «have you been helped? Okay, I’ll be right with you», or «I’ll get someone to help you». Even better, «why don’t you look around and see if there is something you like. When I’m done helping this customer I’ll be able to give you all of my attention.»
Sadly that did not happen. I patiently waited there for almost a half hour but was invisible. I will not go back.

I really appreciated the personalized attention and quick turnaround from this place. From the moment I walked in and they offered to take my coat, until later that week evening when I ran in and needed help getting my brand new suit on, the whole experience was awesome. I needed the suit in a matter of hours and advice on the right look for the event — and they delivered. @Eric, high five!

Called this store several days ago. My son was about to undergo his last radiation treatment and he wanted to do it in style. He needed a tux shirt, etc to go with his own tux jacket. They could not have been more helpful… told us they would not rent us anything but would be pleased to LOAN us (at no cost) what we needed. We went into the store and they fitted him with a shirt and suggested accessories to go along with it. He chose what he wanted and then they took the tux jacket – that we had brought along with us – and pressed it for him.
A few days later he wowed them all at the radiation dept of a Boston Hospital. A special thanks to Jenn and Phil who worked with us to make sure everything was perfect. Your kindness and generosity will not be forgotten.

This place had the worst customer service I have ever experienced. They gave me such a hard time for trying to tailor a tux I bought here — I paid for it so it would be nice to have it tailored how I want not how they think it should be. Second, the manager is extremely rude. His tone can be quite condescending. Thirdly, they don’t communicate well at all. Knowing that I had additional questions, the sales rep who attended to me tells me «you can talk to the manager about that» and then continues what he’s doing. So I have to go find the manager myself. If you’re coming here, do it because you need something and they have it. If you’re looking for ANY help or a good buying experience, go elsewhere.

I’ve had a bad experience every time I’ve gone here. The staff are clearly compensated based on sales, which means every tux rental is about as psychologically exhausting as buying a car. Worse, they won’t let you call in your size, you have to come in and get measured. Which means then they get another chance to try to sell you. Arg.
So even if you just want the cheap rental advertised in the window for a wedding or whatever, they’re going to push you to accessorize, upgrade, and so on. I don’t blame the staff for doing their job, but I do blame the store for making them do it like this.

I’m a lady who regularly dresses in men’s clothes, but something of a novice when it comes to fancier apparel. For Christmas, my girlfriend offered to buy me something I’ve been wanting for a while; a decent sports coat. After looking and looking in the men’s departments of several discount stores and coming up with nothing, we decided to try the Men’s Wearhouse.
Our experience at this location really could not have been better in any way. The manager noticed our nerves and cluelessness and came over to assist us, and he really helped to put me at ease. He took my measurements and guided me to the jackets that would be most forgiving of my diminutive height and unconventional proportions. He was knowledgeable and kind, and I ended up with two sport coats on a two-​for-​one deal. I probably spent more than I would have for one jacket, but certainly two at that price were a tremendous deal. He suggested tailoring and rewards cards, but was very low pressure when I wasn’t interested in going further than the jacket I’d come in for.
Even though the galleria is a bit of a hike, I will absolutely go back for tailoring, and for any future men’s wear needs. Can’t say enough positive things about this place.

If you are a women, looking for a mans suit, this place will hook you up. I went into the boys section — they were cool, acomidating, and deff knew the drill. Very comferable and easy to work with… iv looked at mens suits a bunch of different places, and this place was BY FAR the BEST.
Not awkward, super chill, good selection of suits and very knowledgable. They have a tailor on site, who can get things back to you in a few days. Sha bam!

I’ve been here about 3 times, and bought a small item and also got fitted for a wedding tuxedo here. The staff is typically annoying and/​or incompetent. You’ll eventually get what you need in a correct fashion, but I could do without the bad. The only reason I’m giving it 2 stars instead of 1 is that the people do fix their mess ups and are fairly nice.
By annoying I mean they give you the hard sell. All the time. I feel like I’m at a used car lot when I’m here. «Are you sure you don’t want another pair of pants? Are you really sure? They really look good on you. These sales are ending soon and you won’t find a better deal. Well let me fit you in these new ones anyway just to see how they look.» Um, no thanks.
By incompetent I mean they’re either scatterbrained or dense. My friend and I had reason to worry when one of the staffers asked another, «You know how to enter data in the computer, right?» And sure enough when four of us came to pick up our tuxedos only one of us left with the correct one. This when my friend gave them the exact measurements off the top of his head because he had been to so many weddings. We got our tuxedos eventually and they were nice about it, but still, 25% is a pretty bad hit rate. I suppose that’s the price you pay for cheap.

Significant other walks in to get fitted and order a suit to purchase for our early August wedding. Asks if the suit will be in within two weeks and is told yes.
One week passes and he is in the mall for another errand and stops by. Asks if they have an ETA on the suit.
Finds out they never ordered it.
So he is now at Jos. A. Bank spending money there. We are really glad he checked in or he may not have had time to get a suit before the big day!

We used Men’s Warehouse for my wedding. We had to get tuxes for the groom, my dad, and 6 groomsmen, who came from a total of 6 states. Using a chain for the wedding was an absolute necessity.
We had a good initial meeting with them. They showed us all the options, the groom tried his on, and put everything into the computer. This allowed all of the out-​of-​towners to get measured at the Men’s Wearhouse nearest them, and they could schedule to pick up the tuxedos at any Men’s Wearhouse in the country, which was pretty convenient. They gave us an online group tracker, too, so I could keep track of who went to get measured and who still needed to be reminded.
Everyone’s pickup went smoothly, they all looked gorgeous for the wedding, and everyone was happy. For the number of rentals we got, my husband got a coupon for $ 450 off of a suit, so we bought him a suit and got it tailored. It looks great. We’ll see how well it wears over time, but he doesn’t wear suits often so it doesn’t have to be great quality.
The few caveats I have are that they do try to push you to have all of the bride’s and groom’s male relatives rent tuxedos so they «match in the pictures.» I checked around, and this really isn’t a custom… it’s just something they came up with to sell more tuxedos. Also, they did try to push my husband to wear a white tie or vest with his tuxedo because that’s customary for the groom. I had to «approve» it several times before the salesman «allowed» him to get a different color. Some of the guys’ tuxedos came with a reservation/​barcode slip, and some didn’t. I really hope this wasn’t a problem during the return period. Finally, the tuxedos do have to be picked up 2 days before the wedding, and returned the day after or pay a fee, which wasn’t the most convenient for people traveling or people who were exhausted after drinking all night.
They do partner with David’s Bridal, so I was worried at first, but they are much better than that train wreck of a store. I wish the Copley location had tux rentals, because scheduling the travel time to Cambridge during the wedding crush was annoying. Other than that, we’re satisfied.

So my fiancé and I went here to pick out our rental tuxes for the groomsmen at our wedding. Phil, the manager, helped us out and explained that since we had enough rentals, my fiancé could purchase his tuxedo for $ 450 off the list price. We thought this was great and went forward with the transaction. A few weeks later, my fiancé went back with his groomsmen to get measured. Apparently there was a mix up, and no one fit my fiancé with his tuxedo for alterations. He didn’t really think much of it, since the sales people all seemed to understand that he was not renting, but rather purchased the tux.
Fast forward to 4 days before our wedding: Fiancé called to see if his tux was in, and a salesperson said it was. We went there and there was not only NO TUX, but NO RECORD of his tux.
Now, I have really prided myself on being a calm bride, but this really pushed me over the limit and I went pretty much full tilt Bridezilla. I explained that we are getting married on Saturday, and they better find his effing tuxedo ASAP!
Phil, the regional manager, then left the customer he was working with and came to take over our issue. He figured out what had happened, and got my fiancé in a new tux immediately. He was extremely calm and helpful, and made us feel much better. I guess what I’m trying to say is: if you’re going to go to this particular Mens Warehouse, only deal with Phil, the rest of the employees seem confused and disorganized, which is not ok when dealing with bridezilla.

Husband guy was the best man in his brother’s wedding. Bro set up the tuxes at Men’s Wearhouse, so you would think that it would be a matter of getting measured in Cambridge and picking up the tux at the wedding out of state, right?
Wrong! We go to pick up his tux, and find out it was sent to a store three hours away. Time to freak out, since this was the day before the wedding!
Thank goodness the store we were picking up at was able to fix it. Otherwise? We’d have been screwed. Never dealing with them again!

The previous reviewer is way off base with this place. Smells like a prostitute’s mouth? Hyperbole much?
My brother and I needed tuxes for my own wedding, and since I was on a budget, I shopped around. I initially avoided Men’s Warehouse because of the aforementioned review below, but their prices looked good so I decided to go have a look anyway. Hardly a Motel 6.
Not only were the people who worked there obscenely helpful, they had a good selection of suits. I told him what I was looking for, and he presented me with a book to choose my colors and styles. We tried on a few different things, and finally settled on what we wanted. Men’s Warehouse emailed not long after to say that the suits were in.
Since I was getting married in a different part of the state, and heading straight off to my honeymoon afterward, I asked if I could drop the suits off someplace else. Not only was the answer ‘yes’, but the clerk gave me a list of places near where I was going to be to drop them off.
My conclusion is that this is a decent and affordable place to get a tux. Sure, it’s not Newbury St. high fashion. The carpeting may be worn in spots. But it’s hardly a Bangkok brothel. For the record, my own suit came out to about $ 125 with shoes. Not bad considering what you have to pay to BUY one.

I have had decent experiences here, but I have also had some real chumps. The bottom line is, if you can find someone trustworthy, ask for them, and don’t deal with anyone else.
Bought two outfits here off the rack a couple of weeks ago, and I am not easy to fit. The gentleman who helped me out was nice and patient, and had good taste.
Rented a tux here, and ended up with a real nightmare — jacket was too tight… missing jewelry… bad scene altogether.
Bought a custom tailored suit and the process couldn’t have gone smoother.
My only ongoing gripe is that their prices do not really reflect the level of service you can expect from them… which is «uneven».

wow, what a crappy experience!
you must be out of your mind to ever, EVER! shop at this dump. the sales staff are idiots, the management is seriously handicap (sorry to insult the handicap) and the whole process should be overhauled.
good luck if you need anything important and nice AND you decided to shop here. you can do much much better.
no need to thank me now, but youd be better off NOT going here.