Lush

Loved these girls! I have been all over the US and every time I go into a Lush the customer service is spot on! These girls were so friendly and welcoming!

Just had a fantastic experience here. My friend had never been to Lush before and Suzie gave a her a full tour. The store was totally full, but I never once got the impression that we were being rushed or anything. Barbara was also amazing and helped me find some great products. We must have been in the store close to two hours, but I can’t wait to go back!

Love their products (the bath bombs in particular are amazing) but the sales people here must make bank in commission because they are sooo pushy and chatty. Everyone is really nice, but I always walk in knowing what I want so it’s irritating to keep saying no to people. No, I don’t want your edible massage bars. No, I don’t want to try a sample of your lip scrub. No, I don’t want you to wash my hands. It’s intense and honestly very unpleasant to be in the store.

An eyepopping array of soaps, body washes, face creams and other such gear … all so infused with oils that they hover on the edge of decomposition! The quality is high, that’s indisputable. As others have mentioned, however, the prices are outrageous, and I question the value-​to-​cost. (My wife, however, would disagree, and I’m sure the Harvard students whipping out Daddy’s platinum card don’t even notice.)
I’d also appreciate some way of testing for skin allergies. My lady wife, not notable for the same, turned red as brick after about five minutes of soaking in one of their bath bombs.
As far as the alleged pushiness of the sweet young ladies staffing the place — I have this feeling that anyone applying for a job who (a) isn’t of undergrad age and (b) isn’t a model on the side doesn’t stand a chance in hell — I have a catchphrase that’s served me well, to which I commend the many Unilocalers who seem completely intimidated by the sales staff:
«I’m all set, thank you. I’ll let you know if I need any help.»
This worked every time I was in the place, and I’m left to wonder how some people find saying something along that line as desperately hard as all of that.

Just made a purchase at this store. Jenna greeted me in an incredibly friendly manner but didn’t come off as fake or forced. At first I didn’t want help for fear of being «sold» or pressured into a purchased so I declined assistance. After a couple minutes of browsing I had some questions and went back to Jenna. She was helpful and incredibly knowledgable, and although she made suggestions for other products, she did not pressure me or give me a corporate sell. Jenna was great!

I’m a long time LUSH fan, so when I found out that the hotel I was staying at in Cambridge was two stops away from LUSH, I had to check it out. The store was like most of the others that I’ve been to (in NYC), but the staff was so incredibly helpful that it really set it apart from others I’ve been to. The girl who assisted me, I think her name was Miranda, was so helpful and wonderful. She helped me pick out a whole skin care regimen because she said that she has experience with similar skin issues that I face. I’ve only just began using the products so I can’t say for sure if they’re any good, but I’ve had pretty great experiences with LUSH products in the past for the most part. Overall this location really blew me away to be honest. The service really made all the difference, and I’m sad that I won’t be in the area long enough to go back and follow up. Great experience overall though!

I loved Lush when i first went to a different location. This location though by far has some of the most knowledgeable, fun and sincere staff I’ve ever encountered. If you need skin care advice, you HAVE to talk to Donovan. He was super nice and freaking hilarious, and not pushy when it came to trying or buying products. The rest of the staff i came in contact with were also phenomenal and genuine which can be hard to find in a retail sales environment.

I don’t normally review stores but I just had to for this location! The staff is so incredibly nice and helpful; I got a whole skincare regimen recommended for me — never have I gotten such great advice and warm and welcome treatment like here. I got a sample of moisturizer that I will try, Skin’s Sangrila — quite expensive, $ 50 for a 1.5 oz moisturizer? Anyhow, great employees!

Yesterday was my first visit to Lush, and I’m officially obsessed! The staff was so wonderful. They were totally okay with my friends and I spending way too long smelling all the face masks over and over again. This one lady with very rad blue hair was happy to answer our million questions and helped us try out a few on our hands. We picked up a few for a girl’s night. I was seriously impressed by how well they knew all of their products. Miranda was amazing and helped my friends and I pick out a new shampoo and conditioner for each of us. She also blew my mind with her knowledge of hair care, I was too excited to go home and try out my new products. Unfortunately, their register system went down while we were there and everyone was getting very rowdy with the long line and slow process of manually charging everyone. However, the whole staff did an amazing job and was super patient with everyone’s rude attitudes. I’ll absolutely be back to this location soon to start replacing all my body care products!

I am a die hard Lush fan. I think my skin would simply fall off if I didn’t use their Breath of Fresh Air mist multiple times a day. And though I am a chronic online shopper, I always make a point to go to the HSQ store because 1) it smells so amazing and 2) the staff is very knowledgeable and helpful. I can see how people may find them pushy, but at the end of the day, that *is* their job, so they should be cut some slack.
Other than Breath of Fresh Air, I also live for their Fresh Face Masks. They typically have each variety and the employees will gladly give you an «arm facial» to test them out. One thing to note is that if you are going their specifically for a mask, CALL IN ADVANCE. I think their deliveries come in either Wednesdays or Thursdays, and it sucks to get there and see a barren fridge… When they are in stock, Brazened Honey, Cosmetic Warrior and the blueberry mask are all amazing options.
Lastly, the staff are super friendly and are always offering suggestions for new products and giving me samples. I always appreciate, if I go into a business regularly, when the staff notices me or acts collegial, and I feel like I’ve gotten to that level with this Lush staff.
If you are looking to treat yo’self or explore all-​natural cosmetics and body care, Lush is the place for you.

My first time in this store was maybe a year ago, the scent that pulls you in from outside is amazing! only thing i can say is pay attention to the prices. first time in the store (i only went in for face lotion) was talked in to so many products because truthfully the sales girls there do exactly what they are supposed to and that’s SELL!, i go up to the register & almost has a heart attack at $ 125.00 later! definitely pay attention to the prices while they are telling you how amazing everything is. but besides that the products are awesome, face lotion is fabulous & bath bombs are just what you need after a relaxing day!

I personally though the employees here were great! Yes they are a little «pushy» but helpful and totally willing to chat with a non-​Bostonian like me.
I’m a little turned off by how expensive this place is ($ 16 for a small jar of face wash?) but will come back to buy the henna here in the future! $ 25 for subtle, healthy red hair?! Yes pleaseee.

This store smells amazing! For some people it can be overkill but I think it smells great. There are so many different kinds of products that will most likely find something that suits what you’re looking for. Being able to have their workers there to help you w/​all the questions you have is the most helpful thing since it can be overwhelming. Since all the products are primarily vegan & not tested on animals it makes it very easy to want to buy all products in their store.

Absolutely wonderful. I’ve used LUSH for years and can tell you I’ve enjoyed many aspects of their products: how they’re sourced, how they’re made, how they give back to communities and so forth. Granted not everything works for me there, but that’s true for every place. No two skins are really alike.
Read up on their websites about sustainability efforts, grassroots charity support, permaculture efforts and ethical buying and sourcing. Products that have a purpose beyond pampering — makes me feel good about my purchases.

I love Lush products, I really do. It’s the sales people here that really make things less pleasant. I agree with other Unilocalers, they are super pushy. It is so overwhelming (and frustrating) that I try to avoid coming here. Especially since they continue with the pushiness when I politely tell them I really don’t need help. But their products pull me back in, since you can’t order fresh face masks online I have to brave the vultures.
Here are some tips if you feel similarly: Go on a weekend. Avoid eye contact. If it’s really busy, chances are the sales people will move on after asking the obligatory «What are you looking for?» and «Can I help you find anything?» If you need some help or know exactly what you want weekdays should be okay, but if you’re browsing prepare for:
«Hi there! Have you heard about our awesome sale?»
«What are you looking for?»
«What do you have there?»
«Have you ever tried x product? Let me show you!»
:Hover:
«Oh wow, I love that product. I actually just used it this morning!/It lasts forever!/It smells so yummy!»
«Are you all set? Great. Let me check you out. You know, our x product with really go well with that y product you picked out!»
And I am NOT exaggerating. I have had all these things said to me in one visit and it happens almost every time they are not super busy.

The pushiest Lush that I’ve ever been too! Way pushier than other locations in the area and locations in other states. The amount of times I was asked questions was infinite. Instead of a normal «let me know if I can help you… «or «just letting you know about xyz sale…» There are endless questions from at least 4 different staff members about what I think about x, whether or not I’ve ever tried y, and whether or not I’d be interested in z. Sometimes a girl just wants to browse and smell things. This especially shouldn’t be shocking in a store where all the products are displayed and stored on tables within arms reach with testers that are meant for touching and smelling. This pushiness plus the tight confined space also isn’t the greatest combo.
However I’ll raise a star because Lush in general has great animal friendly products.

The Fil-​Am staff member who helped me out was awesome. She was warm, friendly, and helpful. I got some good recommendations for bath bombs and body butters.

I used to love this place, and, in many ways, I still do. The soaps, body creams, bath bombs, etc, are lovely.
BUT! I’ve been coming here (well, to different Lush branches) since the 90s, and — maybe I’m just becoming more financially responsible as I enter adulthood — but the prices are RIDICULOUS. This place is just not good value for money. At all. If you know what you want (and skin treatments been around since Ye Anciente Times, so you can certainly find some collective wisdom on the internet — e.g. just rub yourself with frankincense and myrrh, you’ll smell great) then you can probably buy it cheaper and without all the Lush frills on Amazon. Similarly, the whole «ethical”/organic/cruelty-free aspect is GREAT, but I’m skeptical that this is truly the only place where you can buy ethical soap.

I’ve been reading up on animal testing and decided to revamp my beauty routine and try to only use products that are cruelty free. Turns out, it’s not as easy if you are used to shopping for beauty products at CVS =P
However, today I went to Lush for the first time and it’s sooooo easy, because pretty much the whole store is cruelty free!
Unfortunately, the place is a bit pricey :(but I guess I’m going to just try and make the products last.
I really liked their mascara and their lipgloss and I think I’ll come back some time and take another look at their soaps (although I can get cheaper cruelty free soaps at Trader Joe’s).
BTW, I really appreciated the help I got from the sales ladies! They were so sweet :) however I can see how someone who is familiar with the inventory might feel like they are trying to oversell stuff.