Laundromutt

The idea of having a self service pet wash is great. The way this particular place is ran is far from it. Because of the first come first service no reservation and no «wait list» policy, the place is a complete hit or miss. You can call and ask for the wait time, and they tell you 5 min wait. Then you show up and 30 min later and the wait is 1 hour. What’s worse, when you dismayed to hear such a dramatic change in a matter of half hour — *they* get upset with you. «It’s not my fault everybody showed up at once». Makes you feel really welcome!
In summary, unless you’re retired and have nothing planned for the day — Laundramutt is not the place to get reliable service!

After a long hiatus, I recently returned to Laundromutt, only to be disappointed. I had been a regular customer since they had first opened until my last dog died in 2011. I’ve been there twice in the last month, and both times the customer service was poor. No one was waiting at the counter to check people in or to take payments. They eliminated the waiting area, and now people must mill around with their dogs in the store trying to keep them away from the treats. And in both cases never did I see all the wash areas being used at once. I wonder if they let it fall to disrepair over the years or have cut back on staff. I saw no sign of the owners, who used to be there all the time. And they had a sign posted that said they recently raised their prices. Not a great idea if you’re going to cut back on service. All in all, the only thing this place still has going for it is location and that it is still fairly cheap. Not sure if I’ll be back again. I’d suggest the owners pay more attention.

Is Laundromutt under new management? I used to love the place but since the Fall it’s been really disappointing. I sometimes go weekly (my pup frolics at Fresh Pond and then needs a bath). Once a month my 14-​month old mutt gets her nails done here. She doesn’t quibble about it. Or didn’t. The old staff were so happy to see us and loved dogs so much that she didn’t mind the bath and the clipping. Today she screamed they clipped her back nails and we didn’t get them all trimmed. She was fine with the front. I was scared and we actually switched groomers to get it done. I’m upset about the experience and really surprised i was charges full price, especially since not all hwr nails were trimmed. On a side notes, the place isn’t as clean as it used to be and the towels were very stained. I’m sure it was clean but it looked like it had been used as a rag. (White towela are relatively easy to keep clean.) So very disappointed to see a great local establishment go downhill.

Took my dad’s dog here for the self wash service and thought the space was great. Then I tried their grooming service when my dad got sick. They butchered my newfy’s coat. He looked like they hit him with a weed whacker.
My father picked the dog up and forgot his wallet. He left his drivers license there and promised to come right back. Unfortunately he had to be rushed into surgery soon after. They called me to ask for the payment and I let them know the situation. I thought they’d be kind and let him contact them later. Instead they threatened to call the police. For $ 125 dollars. They still had his license and everything. They were over the top rude and not understanding at all. I wouldn’t dare leave my dog with them again.

Staff was friendly and helpful. The tubs were good and the water pressure was perfect. The oatmeal shampoo was nice.

My dog hates baths. Wrestling him in the tub is dangerous and painful. (he scratches me as he tries to climb out) I brought him to Laundromutt for a self-​wash. It wasn’t quiet, but it got the job done. He Unilocaled a lot, as he always does with anything involving being drenched in water, but I was able to get a thorough shampoo. I will never underestimate the power of a specialized dog-​grooming tub ever again. Having the dog leashed to a rail frees up your hands to actually focus on washing. Until we can train our dog to be comfortable with baths in our own tub, I will be bringing him to Laundromutt for self-​washes. Also — the staff was very understanding about my dog’s vocalizations. The shiba scream isn’t pleasant for anyone, I know, but they didn’t kick us out so kudos to them!

Very disappointed in my first and last experience here. I called to schedule an appointment to which I was asked to leave my info for a call back. I was called back almost 3 hours later to schedule. Made my appointment and was feeling ok about my decision. A few days went by then it was the day of my scheduled appoibtment. I called that morning of my appointment to reschedule as I completely forgot about a wedding in another state I needed to attend. (My appointment was later in the day, so they did have time to reschedule if need be). I was very apologetic and I asked if I could reschedule right then. The woman I spoke with was extremely rude and informed me that if I would like to make another appointment I would need to pay in advance. I was never informed of this during my initial conversation of scheduling which makes for poor customer service for both me and my pooch. Let’s just say I did like all the positive reviews on here, but I won’t be calling to schedule anything with this establishment.

These folks LOVE dogs. They were great with mine and were even able to cut his nails. (My dog had a bad experience at another pet shop and has been skittish about his nails since.)

Wifey and I stopped here today to give Ellie, our female 20 lb beagle, a bath and have nails trimmed. We hadn’t been here in a while, but we are familiar with the place and how it works. You check in at the front desk, staff takes you back to the doggie bath area with nice large, standing access baths, they give you shampoo of your choice, a scrub brush, chamois and a clean white towel. And basically you give your dog a nice bath and towel dry. There are water proof aprons that you can don to help yourself stay as dry as possible during the process. And I have to add that the staff are really friendly and do a great job of showing you how everything works. You can also pay to use their blow dryers if you want to go that route. Once your pooch is clean and dry, you go back to the front desk and check out (pay).
Now on to the second half of our adventure: getting Ellie’s nails and dew claws trimmed. I’ll say that Ellie is particularly sensitive about having her paws handled. She doesn’t bite, but she is quite the drama queen when having her nails clipped. She usually howls, makes a lot of noise and tries to escape from the totally painless procedure. However, on this occasion, Ellie was much calmer and did not howl or try to escape while getting her claws clipped. I believe this is because of the very calm and gentle manner in which Ellie was handled by Lydia, who did the trimming. Lydia is also the current store manager and she was also a very friendly and cheerful person, with a professional demeanor as well. Her staff, as I mentioned earlier, were also friendly and very helpful throughout our short visit. In summary, if you need a place to give your pooch a really thorough bath and a claw trimming, pay a visit to Laundromutt over near the Alewife shopping center in Cambridge. We love the place and will surely be back!

Me and my husband had our anxious and terrified dog Boss groomed there. We had a bad experience with a groomer in our neighborhood, who after seeing me giving a treat to Boss, who was really scared, said: «We don’t reward bad behavior!» Well, at Laundromutt it was nothing like that. I don’t know what Monica did to him, but when we went to pick him up, he was calm and happy. She did a fantastic job! Most of the groomers just shave him down, but she actually took time to give him a nice looking haircut. We will be back there for sure.

Had my pooches nails trimmed today… Treated em great and had em calm which is rare… The manager there Monica took well care of us

I don’t usually write reviews. I understand good days and bad days in business life and sometimes things don’t go as we hope or plan. This is one of those experiences. The first time I took my three dogs to Laundromutt for grooming, everything went fine. I can’t say the same for our second visit.
First of all, I had requested no perfume in the shampoo — not for the dogs, but for my husband and myself who have allergies to perfume. This was ignored, claiming the perfumed shampoo cleaned better and it would wear off in a few days. WE ARE ALLERGIC. This was not taken into consideration.
Secondly, my Kelpie only needed to be deshedded and shampooed. I should have done this myself because when I went to pick up the dogs, she had been scalped and also was sporting a hotspot she did not have when I took her there. Her undercoat was bright red from the treatment and she was so sore that medication was required to ease her pain.
What added insult to the injury was the claim that she came in with this hotspot, as though I hadn’t noticed it. I know my dogs and their bodies like any other responsible pet owner. They are my family. Laundromutt tried to put this on me. I paid and left and will never go back. However, we wouldn’t want this to happen to anyone else who chooses to go there and needed to let Laundomutt know how disappointed we are in them.

We booked an early Sat AM dog grooming appt for our pooch and arrived at 8:30 as requested. Crickets… no one there. We waited till 9am and then left. When we called later in the day, the groomer informed us she starts at 9am and «no one told her she had an 8:30 appointment.» (read as NOT her fault!)
We spoke to the manager who offered us $ 10 off our next grooming. Big whoops — we’d already lost 1 hr of our day shuttling around to make this appointment and their prices are $ 20 more than our former groomer.
Not feeling the love from LaundroMutt — will be going back to PetSpa in Somerville (even though they don’t have weekend appointments, sigh).

We drive all the way from Dedham every time to get her nails trimmed. Lucy is a reactive dog so we muzzle her just in case, I’ve never felt nervous or judged there.

This review is about grooming.
My poor chow chow mix was a gross matted mess and Lauren got her clean and fluffy and beautiful in less than 4 hours, for $ 120. Considering we hadn’t brushed her in months or given her a bath since July, it was a serious miracle. They also have a parking lot right out back! We will be back for sure.

My dog was in need of a haircut. Usually you have to wait a week or so but they had an opening the next day. I was jazzed.
Brought him in, was told it would be up to three hours. Took a little less than that. Bammo! He looked amazing. He is really squeamish about getting his face trimmed but they managed to do it! Thanks!

Stopped in on a whim after taking our ⁴¹⁄₂ month old pup to the dog park and she left filthy! Ha ha…
The staff working that day were friendly, and offered us help in figuring what would be best to work with our little girl. My only complaint is that I felt a little overly sold on scents and the ‘premium’ shampoos after I specifically said «I want unscented since she is a hound, and is very smell sensitive». /​shrug
That said, since it was our first time in, one of the staffers helped us get our pup all set up and explained how to use the washing station. (Granted, as soon as we started her bath, we became the «worst daddies ever»!). It wasn’t nearly as traumatic of an experience as she might have thought… but it is nice to know there is a place that you can bring your dog and give them a bath that has the resources far better than your bathtub at home.
They seem to also do book ahead appointments (shampoo/​cut/​dry/​nails etc), which was not really apparent. (and I’m not sure WHERE they would do it either– unless they use the same area where you can do on your own, the bath area isn’t huge, but there are probably about 5 – 6 large stainless steel ‘sinks’ and drying stations). Once she is old enough, that may be something we consider. (Haircut)
We also spent a few minutes shopping, and got a toy. They have a large selection of chew toys, bully sticks, leashes, collars, and dog food. (No blue buffalo, though… shame). Id rather shop here than at Petsmart just in the plaza next door, but you do pay a premium.
We’ll be back for sure.

I had my grumpy 16 year old shih tzu groomed today.
WOW!
She looks fantastic! The cut is superb, framing her sweet face, and she is a clean machine. The nail trim was also very nicely done, even handled a tricky dew claw situation with skill and incredible attention. The groomer took extra care as our old lady tires out pretty easily and has a collection of warts.
I could not be more pleased. If you are in the market for groomer, the cost is reasonable and the service is amazing.
Their facility is well kept and has a nice store, stocked with lots of cute goodies and paraphernalia. Got a gigantic bone for my large dog while there.

Ok, with a few days for us to notice the details, it’s a pretty bad haircut. More like a scalping. Too short, uneven, and I think they nicked his tail.
I’m not going to downgrade the star rating (yet) because it usually takes a few trips before a groomer gets it right. But it’s no exaggeration to say that this is among the worst haircuts he’s ever had.

I’ve been washing my dog at LaundroMutt for a little over a year now (since I moved to Cambridge) and have become increasingly disappointed with the place. It’s the only thing like it in the area though, so, frustratingly, I’m sure I’ll keep going there, waiting in their long lines, and dealing with their attitudes because, for now, it’s still less hassle than washing my dog in the tub at home.
I would be remiss, though, not to warn people about a particularly bad experience I had there. During a botched nail clipping, the groomer snapped at my dog for Unilocaling when she hit the quick. I was shocked that she even messed it up in the first place, and then reacted the way she did, because my dog might be the easiest nail clipping in the world– he just sits there. There was no acknowledgement, no apology, I just paid for the service and left, and my dog bled the entire way home. I haven’t gotten his nails clipped there since– THAT is something I would now rather do at home.