iFixYouri Smart Device Repair

This is the review for the Kiosk store in Cambridgeside Galleria, I showed up there today with my iPad 2 expecting it to be repaired same day and was told that it won’t be available for pickup tomorrow after 4pm. I inquired into why it would take that long and was told because it would be sent to the Newbury Street store which makes absolutely no sense. When I called the day before I was told my iPad screen could be replaced there. Definitely misleading, needless to say I did not leave my iPad with the guy at the desk as obviously I can bring it over to the Newbury Street store myself. What a wasted trip there.

I needed a quick fix on my iphone that was no longer taking a charge. (Flying out the next morning, Apple Store was all booked up). So happy I found this place — talked over the phone with the technician himself (who is stationed in the Mall), then drove on in. He quickly got the charging fixed… I also described some camera issues due to internal dust and a mangled edged on the phone. He straightened the edge, cleared out the camera, and got the charger working all for a reasonable fee in a quick period of time. Fantastic resource — just what I was looking for!

Awful after making arraignments over the phone with Darius, I showed up as scheduled and was turned away 4 hours before closing. Understand first come first serve like darius explained. After having dinner at a nearby restaurant and keeping tabs it turns out lazy workers.

This review is for the retail store NOT the kiosk. The kiosk in the mall is franchised out, all they care about is getting your money! Took my non working galaxy 5s to kiosk first where the guy took one look, didnt take it apart and said its your LCD and its $ 270 to repair and offered no other hell. What?! I went to the retail space initially to complain that he didnt even try to explore other options, and it was then that they told me kiosks where franchised… long story short, my phone had suffered significant water damage at some point and melanie the lead tech fixed it right up… for 29.99!!! What a life and money saver she was. AWESOME customer service from her and rest of retail store staff. Get your phone fixed here not at the kiosk, they will rip you off!!! Thank you melanie!!!

Get my wifi fixed by Greg Campbell with his great artisanship. He finished the whole process only in 2 minutes in a really protective way. Appreciate him for saving my day and my phone!

Went there on Black Friday to fix my iPhone screen, the price was just what I was looking for and Kyle who had the best personality had taken very good care of my phone, it took about two hours for him to finish which was amazing because usually I would have to leave my phone overnight and the fact that it was a pretty busy day and not to mention he was by himself that day, he seem to finish my phone by the time I was done shopping. But overall I was a happy customer that day ! THANKSSS KYLE !

Loved it. iPhone with non-​functioning Home button. I did my homework online but didn’t find a fix. Went to iFixYouri in Cambridgeside Galleria and the manager was able to fix it by a physical trick that I didn’t see at all online. Best of all … no charge because he didn’t have to open it up. Obviously … I’ll be coming back next time I have a problem.

Great service! My phone came to live! Its just like new now. And just 30 mins to survive your iphone here.

Excellent service. The poor guy works alone and has to manage checking customers in and out while also fixing your phone. He was super low key and nice, and fixed my phone in about an hour. My IT guy at my job inspected the work and said how professional it was and that even he couldn’t have done as good of a job. I highly recommend this place, and it was a major bonus that it was opened on Sunday, as many of the other iphone fixit places aren’t.

They fix more than i-​devices, did you know that? When my beloved Samsung Galaxy S4 accidentally went swimming, I brought it here. They have a flat offer — they do their standard water damage treatment for three days, and if they can fix the phone, it’s $ 50. If not, there’s no charge.
The guys at the kiosk are polite and knowledgeable without being condescending. And that’s saying something because anyone who’s bringing their phone in has almost by definition done something stupid. But they don’t treat you that way.
They are very informative about every step of the repair — each day, I got an email letting me know what was going on. For more serious things, like when they discovered that the LCD screen was shot and did I want them to replace it? They call. And if you are the paranoid type like me, and call frequently for updates, they are unfailingly polite about checking the status of your device. I wish more companies could be that way.
For anyone searching Unilocal because their phone got wet, I would recommend calling ifixyouri immediately, before you do anything else. They will give you some good solid advice over the phone about acting quickly to prevent further damage (they took two calls of that sort while I was picking up my device.) THEN bring it in.
My one tiny quibble is the feminist type — while the young men I dealt with were beyond polite and professional, I always have to ask — really? There aren’t any young women who like fixing stuff? But that’s a societal rant, and has nothing to do with the quality of service I got. Which was excellent.
So, Sean, Greg, Kyle, Eli, and anyone else I spoke to — thanks guys! You do good work. Person reading this review with tears in your eyes because your toddler just dumped your phone into the toilet? CALL NOW.
Edited to include: they also give you a complementary screen protector, and put it on for you.

I am SO happy I discovered this little kiosk in the mall! I shattered my iPhone for the 2^nd time in six months and refused to file a claim and terminate my mobile insurance. I tried this place and they were able to fix my screen in about a half hour for half the price of what apple would have charged me. They also put on a screen protector and there’s a 1 year warranty if for some reason my phone acts weird after the work they did, they will fix it for free! I also saw the way the guy acted so kindly with other customers who I never would’ve had the patience for! Well done iFix. I hope I don’t have to return but if I ever need another repair this is where I’m headed!

I needed fast help on an iPhone 4 and Greg was awesome! He took the phone apart and did everything he could to get the phone working again. Great overall experience! I will bring all my phones there from now on.

The only thing that would make this better would be if it was free. It wasn’t, but I was the knucklehead that dropped my iPad.
Yup. I brought in my iPad retina with shattered glass and a hole in the bezel. Pro breakage!
Dropped off by my wife on Friday at 11 am, ready for pickup on Monday at 5 pm. I got 1.5 phone calls (he was calling me as I approached) and an email saying it was ready.
Sure a it was $ 180… But that beats the heck outta what apple would charge. A mall kiosk does look a bit shady, but the service was perfect.
Would I go back? I sure hope not. Should you go? Yeah.

I’m quite annoyed with this place. I cracked my iPhone 4S screen last week and was appropriately pissed. So I researched what to do and decide to get it fixed (though I did learn that Best Buy will purchase used phone from you — not broken). I called a bunch of places all over and checked the Unilocal reviews. This place stood out as having good reviews and someone answering the phone during work hours and being professional and solid-​sounding. Both iFix’s actually. The other places either didn’t answer or returned my call 1 – 2 days later. Sorry, if that’s how long it takes you to answer my call, I’m not trusting you w my phone.
When I called iFix, every time they said «30 minutes, just drop it off». And consistent price: «$ 79.95 and then tax, about $ 85.» So, I showed up on a Saturday at 4:30, needing it by 7:30. There were 3 ppl in line and it took about 20 minutes to wait. Totally unacceptable– way too long. Then when I got there, he told me it would be ready by 9, but not earlier. Too busy. I understand this, as he was the only guy working and just spent 20 minutes dealing w 3 customers and doing no work. So I left.
I came back the next day, Sunday at 1:30. I told him I’d be busy for 3 hours or so. He said he’d have done 30 minutes earlier just in case (after saying that it would take a bit as he had a bunch to do). I got back later, around 5 — not done. Said he’d put it off then got busy again. 10 more minutes. Back in 10 and done. He apologized and off I went.
I’m using the phone right now and it’s good, works great (though being cracked didn’t change that) and looks good. Seems good quality work. And in person, I liked the guy. And their service overall — always answering questions and the phone. But they need more employees or something — looks like they’re too busy for their current staffing/​business model.

Couldn’t be happier with my experience. Greg was able to diagnose problem and provide quick affordable solution for fixing my iPhone. Highly recommend and will be back if I run into any other iPhone issues.
Matt

The guy at ifixyouri, was very helpful and he repaired my phone in a few min. I would recommended this guy if u need any phone repaired. A++
He did a great job.

Great service. Really nice guy working behind the desk. Phone looks brand new now. Convenient location in the cambridge side galleria.

I haven’t used their service yet, I went today to see if they could fix my XBOX around 11:30 and it was closed, sadly they girl outside told me that they don’t open before 12.
On Unilocal is written they open at 10. It’s very disappointing. For now 3 stars, I ll be back Thursday

This place is a godsend. I guess I tend to be rather, ahem, clumsy with my iPhone, and have had to get it fixed thrice. Yes, three times. The first was a result of a sailing accident, and the phone had gotten considerable water damage. The thing was gutted and most parts had to be replaced; the headphone jack, the screen, the home button, the works. Lesson learned; iPhones and salt water don’t mix. I guess I should’ve just gone into the Apple store and gotten a refurbished replacement, but I wasn’t ready to shell out that kind of cash at that point.
The second time, I cracked the screen that had resulted from a minor fall. The third time, the headphone jack stopped working. The guys were nice enough to give me a discount on subsequent visits. Fingers crossed that I won’t have to go in a fourth time, though…

Tucked into a 2^nd floor yoga studio in Union Square, this tiny shop was helpful, friendly, and able to have my beloved iphone, newly shiny and unshattered, back in my hands after about 30 minutes for a glass replacement.
Considering this place is so close to my house, offers a 1 year warranty, and is cheaper than the Apple store — I’m a fan. Although, hopefully, I will never have to use their services again.