HLC Med

I have been going to Andel for years and she is fantastic! My brows always look absolutely amazing. I always get so many compliments on my brow shape and it’s all thanks to her. I have also gotten a facial and I must say I am now hooked I loved the results and my skin has never looked so good !

I’ve been going to HLC Med for a couple of years for various laser hair removal treatments and I’ve been extremely happy with their service. Over the years I’ve been treated by many different people there, but they’ve all been friendly, helpful, and efficient. The treatments aren’t cheap, but I’ve been happy to pay for the high level of service I’ve received and their lasers are somehow much less painful than other places’. If you’re worried about the pain, I generally find the first couple of treatments hurt a little (I once heard it compared to having a rubber band flicked at your skin, and that’s pretty accurate), but after 2 – 3 treatments the pain is gone for the duration. Not so at other places I tried where I walked out feeling like I had an intense sunburn that lasted for days.
Also, there’s a parking lot, I never have to wait to be seen, and weekend appointments are always available when I need them.
I’m hoping to be done soon with this round of treatments, but if I needed more down the road, I would definitely come back to HLC Med.

I have been going to HLC med in Cambridge for over 2 years now and have had Microderm facials, photo facial as well as anti aging treatments on my neck. I almost always see Marie who is absolutely fabulous and gives me really great advice. The Cambridge office runs very efficiently and the treatments are always vey relaxing. A week never goes by without someone commenting on how great my skin looks! I am completely satisfied with the wonderful service and the competitive prices at HLC med Cambridge and would definitley recommend it.

I have only and will only go to Amanda.
She offers very aggressive treatments and is very realistic in what your expectations should be. My results far surpassed my expectations given that my skin was so terrible I didn’t ever leave the house without makeup. It affected my confidence and social interactions.
worth it!

This is mainly in reference to the Peabody location, but since it is currently not in operation and I have been in communication with HLC Med Cambridge, I decided to post my review for both.
I found this place through a Groupon and tried really hard to like it, but haven’t been completely satisfied. I worked with a few different technicians along the way, Claudia was by far my favorite. She was professional, kind, and had a very nice personality. Unfortunately after the building caught on fire and it has been several months since I could get an appointment I’m going to have to look elsewhere.
I have been in communication with the manager, Andel, who keeps giving me the runaround on whether I’ll ever be recompensated for the money I’d paid for my packages. Every time I call, it’s another excuse. Andel and I also had an issue a few months back, in that she never took me on time. The time that really aggravated me was when she walked in 10 minutes after my scheduled appointment started (I was waiting outside in the hallway on the floor, since it was locked) and she strolled in apologizing, but somehow managed to have a nice fresh looking medium Dunkin’s Iced Coffee that she made time for (and couldn’t get to work on time). She argued with me that the appointment was for 30 full minutes and that she wasn’t technically late. In any case, customer service and politeness do not go unnoticed.
They have offered to have me be seen in Cambridge, but it’s not closeby and I’m not traveling more than I need to for these services. I still would very much appreciate a refund of my money that can’t be used since the Peabody location has closed…

Avoid this place! After a complete staff change, a new staff member displaced my under-​eye filler when she placed the entire weight of her overweight arm and hand on my face. It cost me $ 400 to fix this. Management’s strategy was to simply deny any wrong doing. They refused to refund or honor the $ 350 of pre-​paid services that I still have on my account. A business that won’t own up to their mistakes is a business to avoid. I still want the pictures of my face they took without my permission back! I still contemplate filing a lawsuit over this.

This place is… fine. I actually did see results (for LHR) contrary to what many people on here say. The place seems very clean and the staff is reasonably nice. However, it is a huge pain to get in touch with them on the phone. You basically have to leave a message and wait for them to call you back every time. Also, their website is terrible: it is confusing, and prices are nowhere to be found. I did 6 laser treatments here with a Groupon but was kind of underwhelmed so I never went back and paid full price.

Went to HLC Med because I was interested in intense pulsed light to reduce redness on my face. I was pleasantly surprised by how much care they took in actually looking at my skin and prescribing treatments. They seemed to really know skincare well from lots of experience.
I’m withholding 1 star because it felt just a bit too selly.

I should say that I think their customer service is very good, the ladies working there were always friendly.
HOWEVER, I have issues with the results I got. I bought a Groupon for a year of unlimited lazer hair removal services. I was all super excited that for $ 999, I can finally stop shaving and have several areas treated! I am a student and this is a lot of money for me.
But what is not immediately obvious is that you can come in ONLY every three weeks, so its not really an unlimited plan. Then, even after six treatments (I came to the appointments on regular intervals suggested by the ladies there, even flying in from DC where I had an internship), I still had plenty of hair. It was a little rarer, but still there. I should also say that I have very pale skin and dark hair that should be easily treated. The ladies suggested that I have more treatments done. So I had more treatments in that initial area. And several treatments in other areas.
By the end of the year, I still had hair in all of the treated areas. Now, it is over a year after the last treatment, and my hair is back to what it was before it all started. WASTE OF MY MONEY AND TIME. Really wish I could get my money back.

I started going here because of a groupon & I have been a repeat customer since! The customer service is great & the laser really works. They are also great for skin treatments but I mostly use the laser hair removal. It’s is painless and effective. Best purchase I’ve made!

I have been going to the Cambridge location for over a year. To start, the staff is wonderful! Everyone I have dealt with have been nice, accommodating and easy to talk to. I started going because I got a Groupon to do laser hair removal on my upper lip and chin. I am extremely happy with the results. So, happy that I am now in the process of removing the hair from my legs. (I am only three treatments in, but I am excited how things are looking so far.) The ladies at Cambridge truly care that you have a great experience and are happy with your results, I would highly recommend them!

I love this place! Although I was super annoyed when the Dedham location closed, I have stuck it out in Cambridge and I’m so glad I did.
I’m trying to get my acne prone skin in check before my upcoming wedding and it feels like the girls at HLC and I are on this mission together! They truly care about what they do and are so knowledgeable about skincare. After a couple custom skin treatments, I can see an improvement in my stubborn skin. I’ll likely get another package when I finish this one and with all the services they offer I’m slightly concerned I’m going to spend all my extra $$ here ;)

I strategically bought and booked a detox body wrap for my after Vegas trip recovery. I liked it so much that I bought another one for after the holidays, figuring I’d need that extra help to get all the food/​drinking toxins out. Ashley was great, and performed both wraps on me. It starts with a lymphatic massage, which is quite relaxing. Once the wrap begins, I was given a mini facial/​face cleanse, which helped me to relax even more while the heat started to come on. I was in the wrap for probably 40 minutes or so. I told my friends it’s like being in a sauna on steroids. Ashley was quite attentive, and checked in on me every 10 minutes or so with a fresh glass of water and cooling towel. I sweat so much I tripped and fell in my own sweat when it was over! I work out a ton, and maintain a healthy living. The detox body wrap is a nice splurge to help you lose that extra couple pounds at the end of your diet, or to fit into your skinny jeans or hottest dress for a night out. It’s a bit expensive, but keep an eye out for specials on groupons, etc. They also have a parking lot which is huge for Cambridge

I’ve done many laser removal sessions before with other clinic. This company is the worst. What they have is IPL, not laser. When you buy a service and there is no clear measurement how the result is going to be, shady business like this one tends to abuse the system.
I purchase Groupon 6 laser sessions for my lower back neck area. I’ve had 3 treatments so far. Except the 1^st session with some minimal hair shedding, the 2^nd and 3^rd session had no hair shed at all!!! I have fair skin complexion and black hair. My combination should be the easiest for any laser hair removal. At one session the technician only covered half of the area needs to be treated, but pretend that she covered all.
They always schedule the next appointment at 3 weeks interval, stating that the hair around neck grows back faster. When there is no result, they turn around say that hair actually take 5 weeks to shed.
This company is fishy. Now I see I am not the isolated case. This place deserves a class action. They systematically rip off the customers.

IT’S A SCAM.
As other people have said:
Lovely place, bad customer service, quick painless treatments for a reasonable price, during treatments I saw full reduction.
Now, about 4 months after my treatments have stopped (I did a full year for my underarms staying on schedule for every single appointment), all the hair has grown in and I am back to shaving daily as if I never had the treatments in the first place.
Notice all the positive reviews are from people still receiving treatments? I wonder what they’ll be saying a few months after they stop.
I would NOT recommend this place.

In the name of all that is good and hairless, RUN, do not walk, as far away as possible from HLC Med if you want actual results. In my experience, this place is a total scam.
I was a laser hair removal client for over a year, and I have seen zero results. NONE. In the 4 – 6 weeks between treatments it will seem as though it’s working, even though you won’t actual feel anything during the treatment or see any skin redness after (should have been my first clue). The hairs will shed and regrowth is very minimal. However, when the treatments were over, the hair grew back like I had never had anything done. The machine they use is an IPL, meant for skin treatments, not meant for effective, lasting reduction in most clients. They will never actually confirm this, so I had to learn the hard way though some online investigating.
I actually spent most of my sessions at the Dedham location, but when that office closed with one week’s notice (should tell you about their customer service), I switched over to the Cambridge location. Still the same crappy results, though! Not to mention they burned my skin at the last session. I guess when I told the technician that the treatments weren’t working, she decided to just burn the hairs off. So, sayonara HLC and your ineffective laser. Just wish I had come to my senses earlier.
If you are looking for someplace legit, try Marlena at Laser Skin Center on Newbury. Similar pricing structure but actual RESULTS.
Don’t make the same mistake I did and trust this place with your money and time!

Really Bad Corporate Policies
I am on month 12 of a 12 month laser package (I paid full price, no groupon) and I used 2 of 3 facials in a package. They closed the Dedham location (5 minutes from home) without notice. I did not even get a phone call. I called about my upcoming appointment and was told they were closed, but I could go to a different location.
I emailed corporate and asked for ¹⁄₁₂ of the money I paid back on laser and ¹⁄₃ back on facial. I thought that was fair. They did not. I was not allowed to «change» my package. (hmmm –seems like they changed it, not me). I gave up arguing with them.
Since I only had one more appointment, I drove an hour each way to Cambridge and the clinician seemed to do as little as possible to get me done. If it was my company, I would have done a little more for the clients I was displacing. Honestly, a phone call in advance, some free samples, just a little something to make me feel like I was not being processed.
I would NEVER recommend HLC. They don’t care.

I have tried 3 different laser hair removal places with groupons. HLCmed was the least effective. After my 6 treatments were over I finally ended up going back to the laser place in winchester. The laser that Paula uses at the winchester laser place is way more effective. It stings a little bit more, but actually has long lasting removal of the hair so is worth it. I felt like spending money for laser hair removal at HLCmed was a waste of money. In fact I have since learned that the instrument used at HLCmed is intense pulsed light (IPL) which is not a laser at all.
I will say the staff at HLCmed was very friendly and perhaps for other treatments they r a good options, just not for laser hair removal.

I have had totally 6 laser hair removal which I bought with a coupon, and 2 face microdermebration since last year. Each session of my laser hair removal had done with different technician, and I was happy with almost all of them.
The people who work here are very friendly and it seems that they are expert in their job. Always, my appointments were on time and I didn’t have to sit in the waiting room. Even when I got there few minutes earlier than my appointment (because of traffic, I preferred to get there earlier), they started my work earlier.
Every time that I had laser appointment, the person whom I worked with explained every little things. These explanation is very good, and makes them more reliable. After total 6 laser hair removal sessions, I noticed a huge difference and I am very happy of my experience and the result of this treatment at this place.
There is a parking lot in the back of the building which made my commute very smooth.

It has been awhile since my last appointment (6 in total) and I finally decided to write this review. I had laser hair removal for an extended bikini line. Now I’ve had laser hair removal for underarms at another location and the laser was older and hurt a bit more than this HLC Med location. So I was really excited when their laser had very little pain associated with it. However, maybe that meant that the power (or something, I’m no expert) wasn’t strong enough. After 6 treatments and a few months since my last appointment I see practically no change. If anything I feel like hair that was blonde before on the edge of my bikini line onto my legs has actually turned darker. I don’t see any changes really, and I feel like I got ripped off.
Now I know that some people need more than 6 treatments, but with practically no change over the time spent with them I have to assume they either didn’t know what they were doing or are running a scam to make people come back for more. I always had a different technician too.
Now the only reason why I suggest scam is because my laser hair removal for my underarms (while it was a different place and laser) took almost all my hair within 6 treatments. I could use 1 or 2 more to clean up everything, but the hair has thinned out to be very sparse and light blonde.
I would genuinely think twice before going here, or spending the full prices they charge for this quality, or lack of, for hair removal. I used a groupon for the 6 treatments… so maybe they decided to be incompetent until I had to buy a continuing package and pay their full prices. Honestly I don’t know, but I know I will never go back.