H&M

The customer service is horrible, he saw me standing in line and jyst walked around doing stupid things which can be done later, will never go there again, horrible, i just threw the clothes and left.

I want to reiterate the terrible (nonexistent) the customer service is at this location. People who are rude and make customers feel as if they’re an inconvenience should not be in sales or «customer service» positions, regardless of how cheap a store/​product is.

Unfortunately as many have already pointed out, the staff here are rude and inconsiderate. I was cleared hobbled from a fractured foot but they would NOT allow me to sit down on the bench in the dressing room with my girlfriend.

This review is for the H+M STORE in the Cambridge galleria .The store manager is BETH she did nothing to help a good customer not even a coupon was offered. In my experience store managers try to help well this girls only suggestion was I could return a coat that I paid 80.00 for and get back a 50.00 store credit .My husband bought me a coat end of Oct he paid 80.00 for it it was 100 we had a 20% off coupon we walked into H and M and coat was 50 percent off so it was 50.00 so I asked a sales associate what I could do she assured me I could bring the receipt back and get a credit as I was past the 30 day return policy. I was fine with that both me and my husband went back and asked this same girl a few more questions like can they pull up the slip on the register. We gave them the credit card we used. sales associate said we would have to bring it in their registers can not do that. So I am ready a couple days later return to store and i called first to see if i actually needed to bring coat or if receipt was good enough. I was informed by Beth store manager that I was past 30 days so she could do nothing after pleading my case and telling her that me and my daughter are good customers and that her associate gave me misinformation she gives me a wrong corporate number and tells me to call them. After trying to call for 20 minutes or so I look up the corporate number myself and call H and M by now i am very upset my husband just wants to forget it feels its not worth it so he gets mad and basically my whole day is ruined .So I call the corporate office and I get Stanton a very nice and detail orientated person he did his best to try to help me. little did I know this Beth same manager makes the final decision not the corporate office. She Said her employee didnt know it was 30 days past return date. thats a lie cause if I could have returned it of course I would have and re bought the coat at 50.00. I would not be asking her what i could do if i could hae just returned it. I got a call from Stanton saying there was nothing he could do .I then after thanking him asked for someone higher to help me. imagine BETH had the final word and she said no even though I was given given wrong info by her and her employee AND I WAS QUESTIONING HER VERY VERY POOR MANAGEMENT SKILLS AND SHE GETS TO MAKE THE CALL… so I then get transferred to the lovely Jessica who immediately realizes I have not been treated right and offers me a 25.00 gift card was very
now it is 7 pm and I am very upset that i have been treated this way have ruined and wasted my day. I thanked her she wanted to make me happy. difference was 30.00 and i could ve been in Beth s store spending money all day instead i am home so angry. Jessica assured ME SHE WOULD CONVEY HOW UNHAPPY AND UP SET I AM I believed her JESSICA AND STANTON both were wonderful but this manager knows nothing about customer service and frankly did not care.

Awesome prices! Pieces that I wear for work and leisure and my favorite part: they have a clothing recycling program! Take in your old clothes and get coupons for purchasing new ones!

An update and this is for their customer service… sucks. Obviously the managers there don’t read Unilocal reviews. They need to remind their cashiers that yes, they are cashiers. I don’t mean to sound pretentious but I don’t need some miserable, fat, tatooed girl yelling at me because I touched the stylet attached to the cc swiper. That’s what they are there for right?

Too much stuff in the store… It’s difficult to walk around. No one in the store talked to me until I was in the dressing room and the staff in there seemed really stressed out, I felt bad for them.

you need to be patient when visiting this store. it has huge collection of clothing but displayed in disorder.
my mum is patient enough to find good dresses for herself with very good price.

A solid two star, «Meh. I’ve experienced better» is deserved. Let’s not even talk about the physical cheap clothing; this store is a horror show.
Who remembers watching Mean Girls when all of the teenagers at the mall turn into wild African animals? This is exactly what I see when I enter H&M in Cambridge.
I have visited this location over 20 times in the past four years and I have never seen it clean or orderly. The check out line (inconveniently placed in the middle of the store where I have to trudge through to get to the men’s section) is always a mile long (a mile is a lie, clearly, but it’s super long) and moves at the pace of a snail (this part is true). If you are lucky and have the endurance to stick in the line, don’t hold your breath for a nice staff member (I understand, though, as they are probably sick of this place, too).
Maybe I can give them the benefit of the doubt: this H&M is located in a mall in East Cambridge. However, suck it up and get your act together.

No, no, no! I love H&M’s clothing selection and their clothes fit me pretty well, but this store is always seems to be in total chaos! There’s NEVER enough employees working, the lines for both the dressing room and the registers are outrageously long. I can deal with long register lines, but when I’m going to be going in and out of a dressing room I can’t keep waiting in 20 minute lines. There’s a register upstairs as well as fitting rooms, but they never seem to use them.

This is by far the worst H&M in the Boston area. I’ve been about ten times, and everytime I’ve encountered the most incompetent staff, and the most ridiculous customer service.
The last time I went, we waited for over TWENTY minutes in line. All the while the manager was putzing about… not once did she call for back up at the register when there was clearly a brand new associate working the counter.
If you are looking to go to H&M… take the trip to Downtown Crossing, because this location is a giant FAIL.

I like their dresses, accessories and sweaters.
Basic t-​shirts are shit and way too thin.

WTF H&M? My recent shopping trip was full of heartbreak. This is usually my go-​to place, especially in the fall. Good work clothes, cheap and cute accessories, and great sweaters. This time around, the newly renovated store was a shitshow. Anything remotely decent was way too expensive for H&M. The clothing was unflattering and poorly made with crooked seams and poor construction. I tried on some coats that were absolutely retarded. There is no way they look decent on anyone, I just don’t believe it. This will not stop ¾ of the Cambridge population from wearing them, of course.
This 80’s BS needs to END! The entire upstairs is a total waste of space. Leggings, off the shoulder tshirts for $ 30, more leggings with big tears in them, boring hoodies that cost too much… basically for Eurotrash wannabe hipsters. I threw up in my mouth a little bit up there.
I do highly enjoy reading the police log on wicked local. Every day some idiot is caught shoplifting at H&M. Come on petty criminals and high school kids, you can do better than that!

I feel weird writing a review for H&M, because they steal most of my money.
This location is now two floors of awesome.
More space = less likely to run into a 15 year old buying the same shirt as you.

It’s smaller, so the selection isn’t nearly as good as other H&M’s, but my main beef with it is this:
If you’re going to have a sign (sharpie on notebook paper notwithstanding) pointing toward your men’s department, you need to actually have the men’s department where the sign is pointing.
The sign was pointing toward the women’s lingerie, and my companion was wandering around confused for awhile, before we realized that the men’s department was probably hiding behind the slapped-​up wall where they’re renovating the store. Fail.

PASS — Next Please…
This location does not carry men’s clothes (as of right now anyway, I know they have signs indicating a remodel to a different location in the mall).
It always looks like a war zone with stuff thrown everywhere. Visually it is a pretty appalling store, their end caps are a mess, their floor sets are never in order, etc. It does not even matter if it is midweek or right at the opening of business, clothes are scattered! Not sure what close and open procedures/​practices are here for the sales team — but they need some change/​updates! The dressing rooms are even worse! Yikes!
The sales staff is rude and hardly acknowledges the customers. The line for the register is ridiculous and they don’t even engage in typical retail banter (hi, did you find everything today… thanks have a good day… etc).
I think H&M in general is good for layering pieces and little fun accents, not really the highest quality to have as every day attire. But again, great for small staple pieces, bold solid colors and unique accessories to jazz an outfit up — just not the one at CambridgeSide… go to another location ha ha :)

Hello sale just in time for prom! It just occurred to me why Unilocaler prom was scheduled at such time as this Friday … because all the excellent stylish retro prom dresses are ON SALE. H&M has a couple great short-​dress prom styles in several colors and sizes. I purchased a lovely (lovely for a middle school commencement prom in the 80s) prom dress for only $ 10. Score.
ABNORMAL SIZING
A MAJOR problem with H&M though is its sizes… always grab DOUBLE+ what you normally wear (this is true for me). For example, I pulled a cute royal blue/​purple prom dress from the racks, a size 6. Sure, I can fit into a size 6. Ahem. Actually, no. This dress was sooo tight around the chestle that I could barely pull it over my head. But once I got it around my shoulders, I figured, I got this far, so I might as well keep going… But when I tried to take it off. Well… not so much. I was prepared to rip it off if necessary, but a little shimmy-​ing and a lot of patience resulted in absolute success without injury or damage to the clothing. Whew. To be safe, I tried the 10. This fit. Golden.
NO MEN’S SECTION HERE
There is no men’s section at this location.

Kudos to the generally inexpensive (under $ 29) «clothing of the moment» goods. This is truly a haven for «going out» clothes that I wish was around in the Northeast US when I was in college. I would have done serious damage. The place also isn’t bad for basics like camis and long sleeved fitted tees.
BOOOO to the chaos. Granted, it is November, precariously close to the holidays — but we are still a full week from Thanksgiving and the store was mobbed.
Not only mobbed with customers but with staff. I think H&M has more staff than any other store at the Galleria. The staff to shopper ratio had to have been about 1 to 2. The rude teenybopper staffers were all up in my shiznit as I was trying to browse. They were running all over re-​stocking the clothes and taking merch. back out from the dressing room. I know it’s their job and generally will make the clothing easier to find but there were SWARMS of them shouting to each other around the store and usually milling about looking clueless — not to mention it’s not like they’re there to engage or interact with the customers to promote a sale.
USUALLY having a store so overstaffed means you have a better shopping experience, right? WRONG. The staff was ready to bowl any consumer right over to accomplish their oh-​so-​important task of returning one pilly gray or clack sweater at a time to the merch. floor.
PLEASE — when you are trying to put something back close to where I am shopping, how about YOU move out of the way instead of me?
Also the fragile little staff was apparently inept at carrying more than one item at a time to return to the floor — which meant I had to dodge a stampede of bony loudmouthed tweens in order to navigate the store with my selections.
This particular location houses women’s clothing only — no men’s so the guys accompanying their shopping honeys only added to the bottlenecks that abounded in every aisle.
BOOOO to the serious lack of grown up sizes — for most items I saw nothing larger than a 10 (which is really more like a Junior’s 10 — a women’s 6 or 8!). The cheap tailoring of these clothes will barely permit me to fit into anything from here that is not knit or jersey.
l mean this is a serious flaw — not only teenagers shop here.
I have been an H&M connoisseur since about 2003 and have generally made good finds — even if the selection for us zaftig (over size 10) and chesty gals is limited.
On this trip though, almost everything I looked at and would potentially buy was $ 39.99. Not a huge splurge but when its a sweater that is almost certainly going to look old and decrepit as soon as you wear it once, $ 39.99 is not a bargain.
After more introspection, I actually may prefer target for my cheap shopping fixes.

What a crappy store. Everything is disorganized. I got a jacket there that’s hella itchy. Pay more elsewhere and get better quality product.