GNC

The staff are friendly, helpful, and knowledgeable. They have a great selection and go the extra mile to help you find what you are looking for — or better yet, what you didn’t know you like!

I went in and inquired about some supplements. The manager lisa was very knowledgeable & friendly as well. I will be a regular customer.

I LOVE this GNC! Please do yourself a huge favor, and buy your health products here!
Every time I go to buy my protein, I am immediately greeted and helped by some of the friendliest people ever. I usually happen to go in when Sergey (spelling?!) is working– and he is a riot. He makes my day! He is so funny, knowledgeable, and friendly. Best of all, he always remembers me, by name, in between months! In addition to be treated well, I appreciate that he always takes the time to explain what is in my drink and why it will help me, etc. He gives me options, advice, and shares personal experiences. I really appreciate how much time he takes with me (I ask lots of questions).
Now Sergey isn’t the only great worker there though…
When I convinced my friend to try these health products out and brought her in, Chris and Anderson were working– I was telling Chris about a poor experience I had at another GNC (won’t get into that on this review), and he genuinely was concerned in making sure it wouldn’t happen again. He went out of his way to get costumer service information and learn the entire background of the story. Anderson spent tons of time with my friend helping her understand the products and she is really happy with her purchase.
I could write for days about how nice of a conversation we ended up having (it turned into hiking trails to check out and useful websites, etc…), but I think you get the point. It is very apparent that the staff at this GNC care that you are healthy and that you are enjoying what you’re buying. To me, that is really important. I am moving out of the area in a few months, but I will for sure still buy from this specific GNC– the service here is the best and I always come out smiling :)
And P. S.- GNC in general has a great membership program, and they aren’t out to sell you a ton of junk– you should join it if you haven’t already!

I’m hardly a connoisseur of vitamin/​protein shake type places but was completely bowled over by the excellent customer service I received during two visits to this store. I was looking for prenatal vitamins and herbal tea and they had both for decent prices. The salesperson was very nice and helpful but not overbearing. It turns out one of the things I bought is not completely safe for pregnant women (but is recommended by some midwives, so not GNC’s fault at all), so I went to return it a week later. The same salesperson was there was very apologetic about having sold me the tea. Another (male) employee struck up a conversation with me about other surprising things that are *possibly* unsafe during pregnancy (agave? who knew?). I was really impressed with their knowledge of non-​meathead-​related supplements and the fact that they knew anything about prenatal nutrition at all. I witnessed similar treatment with other customers during my visits. Really outstanding customer service.

I went to GNC at 1 Brattle Square, Cambridge, MA at 3:00pm, September 10, to buy some protein and inquire about what I can do after losing my membership card. A young shop assistant, female, black, without a name tag or anything else that I can identify her name was working there. She was VERY VERY impatient when I asked about my lost membership card. When I was answering her my name and spelling it since it is spelled in a non-​English fashion, she showed a loathing face and said «You DON’T have to spell it. OF COURSE I know how to spell.» When I said «wait a second» while looking for my cellphone to write down my membership number after she started reading it out from her computer, she whispered «JESUS» for she apparently thought I should remember this12-​digit number by my brain instead of WASTING HER TIME by finding my cellphone to write it down. When I was asking her to help compare two products she showed impatient face AGAIN and said «Compare them? They are JUST different products» and after my asking again she reluctantly answered something vague. She kept on treating me like I was a shit, giving me loathing and impatient look from her face, meanwhile she smiled and greeted every other customer as a normal friendly shop assistant. I got really pissed off by her because I felt I was discriminated against. I used to go to this shop and receive warm welcome, patient service and scientific explanation and guidance. Now I regret enrolling into GNC membership at all and wonder if I am gonna ever go back to this shop again since apparently I don’t want to be treated like this again.

Small, cozy store in the middle of Harvard Square, literally under the Easter Mountain Sports complex on the Brattle Street side.
I entered there and found friendly staff that knew their nutrition, unlike in many of the other nutrition places where they seem to be in agony looking at the clock.
For a chain, it’s pretty decent.