City Sports

Seriously the worst company ever. Ordered shoes ¹²⁄₁₄ with guaranteed delivery of 7 – 10 days, and STILL have not received them after being 30 DAYS LATE. They sent shoes to wrong location, have not apologized, or even offered to make it right. Jason was originally responding (slowly) to emails, but not doesn’t respond and still no shoes. Tracking says they are still in the warehouse. These were supposed to be a gift for my fiancés birthday, but we’re now 3 weeks past that and I still have no communication, no shoes. DO NOT ORDER FROM THEM!!!

Friendly staff, affordable products, huge selection of any/​everything you can think of.

Each time I come here after eating Japanese food with my boyfriend, we have received good service. The employees here are friendly and gives you space. They won’t look at you like you will steal something. My boyfriend checked out some tennis racquets and this French man was extremely helpful and very patient. He is very thorough and convincing. While explaining different racquets and strings to my boyfriend he would check up on his co-​workers. Might be the manager there. He suggested my bf to try out the racquets for a few days and he was thrilled. We went to return it yesterday and went back to look at them again on the wall. I asked which one he like better. I wanted to get my bf a tennis racquet for Christmas but he said he already have a good one that he can use. This Asian girl came over from far away and immediately helped my bf. We didn’t get anything but these employees here are just excellent. They seem to work well with each other too. If I would have to buy any sports related things I will come to this place just for the service. I think lots of businesses should learn from these folks. They treat you like friends and I felt comfortable. Some clothing stores look at my race and would rather say hi to another race as we walk through the door. But not this place. They say hi to everyone no matter what color you are. Asks if you need any help when you are in the shoe section, sunglasses section, tennis section. Thumbs up! On point!

Limited selection, mostly running and yoga stuff. I stood looking at the security-​locked down jackets I couldn’t try on for 15 – 20 minutes and two staff members walked by several times without offering help. Store was practically empty. Left without buying anything, although I was in the market for a $ 250ish jacket.

Bring your student ID for a 10% discount! A penny saved is a penny earned ;)

declined my credit card. demanded photo i.d. even though my student i.d. clearly matched my card and no would-​be fraudster would plausibly forge a student i.d. I had to return home for my passport since i don’t carry a government issued i.d. (do not drive.) The young woman «helping» me said they would remain open until 9:30, so i ran home and back (3 miles total) in order to make it in time. I arrived for the 2^nd time at 9:22 to find the store closed. When I gestured through the window to the woman and her male colleague emptying the cash register behind the checkout desk, the man mouthed that they were closed, prompting the woman to turn around, glance at me, then return to what she was doing without acknowledging she knew me or her mistake. I needed the items for a trip which departed the next day at 10 am. The next day i returned bright and early to find a good friend of mine manning the cash register. What a coincidence! He was able to contact the credit card company and have the hold on the card cancelled without the aid of an i.d. of any kind. clearly the woman from the night before assumed i had stolen the card and didn’t bother. I will never shop there again, and if i see her on the street or when visiting the excellent ramen shop in porter, i’ll be sure to mention that she’s a contemptible piece of work with no redeeming qualities and a minuscule i.q.

Love This City Sports. RUN CLUB! It’s so lovely to have a group of runners to run with every Saturday at 10 am. You get some city sports bucks for every mile you run with them.
I signed up for the city sports rewards and As a student I get a 10% discount and get some money back at the end of the season. It’s pretty sweet and gives me a lot of incentive to come here for my sports gear. I swim, run, box, and weight lift. I even come here for my cold weather and rainy weather gear. They have everything I need. I came here right after the Red Sox so the Championship to buy everyone I know shirts.
So prices are decent, the sales people are friendly, and everything is pretty organized. Not to mention if this city sports doesn’t have what you need the next city sports is off in Harvard square (20 minute walk, 10 minute T ride, 8 minutes by bike, it’s that easy)
If you’re here for running I go to see Chris. That’s my only complaint about city sports as opposed to Marathon Sports. Marathon is specifically for running and City sports can be a hit or miss if you don’t get someone that knows about your particular sport or you need to know exactly what you’re looking for.

It’s an ok store but definitley not the best store. It is big but I never really find that much. I also think it smells like food all the time.
I know it has something to do with the Porter Exchange food court but I’ve purchased clothes and then put them on and I smell like Porter Exchange food court, which is not a bad smell per se, I just don’t want to smell like it.
I feel bad that the employees of City Sports will have to smell this all day! It would make me hungry.
I find the employees are friendly and always say hi and ask if you need help. I’m normally just browsing or I know what I want so I never really need help.
I think their Harvard Square location is a bit better.

So, I run. A lot. Outside. Which means I own a lot of running gear, and need replace things fairly often. City Sports helps with this.
The location is very convenient to the red line. Their inventory is generally good quality and reasonably priced. I’ve always had positive interactions with the staff and they’ve been very helpful and knowledgable. If you’re a new runner and you don’t know what to look for in running sneakers, I recommend talking to the staff here.
The student discount is pretty decent here too, if you happen to be a student.

I’ve successfully bought running shoes here twice – the helpers in the shoe department are fantastic– they are friendly, not-​pushy, knowledgeable, and they listen to what you say. When I’ve gone to other stores, I often feel pressured to buy a particular shoe and then regret it later – they don’t do that at City Sports. And, they have a great variety of other gear.

Love this store and all that they offer for the community.
City Sports products are well-​made and reasonably priced, but the best part of this store isn’t for sale. I recently finished a free 2-​week bootcamp led by the CitySports team that was essentially the highlight of my workout year. The ladies who ran it were friendly (even at 7 AM!), gave great advice, and made me want to come back even when there was frost on the ground.
If you do one thing today, get on the City Sports email list — it’s the best way to learn about free boot camps, yoga classes, and the upcoming free swim team they’re organizing. I’ll see you there!

I’ve shopped here regularly over the last ten years, and even more during the last three, in which I’ve been in close proximity to the Porter Square location in Cambridge. The selection and prices are average, but what I’d like to mention today is the customer service.
I purchased a «deal» through Buy With Me a few months ago. During the last week or two in May, I felt as though I needed to use it, so I checked my deals: Groupon, Living Social, and Unilocal and found nothing. I don’t use Buy With Me as much and completely forgot to check that one. I found it and went in on June 2^nd to see if they would still honor it (it expired on May 31^st).
Now, I can’t technically find fault with City Sports for not honoring the deal – it had clearly expired. It was disappointing, however, because some local businesses are willing to work with you and will accept them in good faith, even after the expiration date, especially if you’re a regular customer. Additionally, though, they were not willing to accept the deal for the non-​promotional value (the amount I paid) and told me to call Buy With Me to discuss some sort of resolution. I really needed to purchase something during that visit, but because of this, I left empty-​handed. If they had been willing to accept it for the $ 20 I paid originally, I would gladly have paid the additional $ 50 for the item I needed.
I try to support the businesses around me and often this means spending more money than I would at an online retailer. I believe it’s important to ensure a vibrant local economy, but with service like this, I think I’ll save a few dollars by purchasing the goods I need elsewhere.

I have always found everyone here to be really helpful. I often go in to check out the sale stuff, because they tend to have good clearance and sale items (for example, today I saw women’s microflece quarter-​zip shirts for just under $ 40 – pretty good deal!). I like that they have enough clearance and sale stuff that you can actually SHOP the clearance. It’s mixed in, plus there are two racks in the back of the store. I tried on 8 athletic tank-​tops today, all on sale, in my size. I only walked away with one, but it was over 50% off in the end, a nice Mizuno shirt down to $ 19.97 from $ 44.95.
They have a rewards/​sale card thing that they can look up by your email address (so you don’t have to carry around the card). I’m not really sure why, but they seem to no longer do the discount for Healthworks members, just the email card thingy. But I guess as long as you can get the discount it really doesn’t matter.
Overall, I really like their selection (yoga clothes, Northface, running clothes, cycling, tennis, shoes, water bottles, etc.) The only reason why I give them 4 stars instead of 5 is that I have a hard time paying full price for the non-​sale things, but maybe that’s just me. Stick to the sale clothes and you won’t have an issue!

A typical trip to City Sports:
1. Stand in front of the shoe rack for 10 minutes waiting to be helped
2. Select a pair of cycling shoes. Ask for a set of compatible cleats (sold separately)
3. The sales person brings a pair of cleats and offers to install them, but then mysteriously retracts the offer.
4. Get home and discover they didn’t sell you the «cleat nut» required for installation.
5. Return to the store and have the sales person tell you that they don’t sell cleat nuts.
WTF? Did that really just happen?

I went in for a softball glove. I don’t know much about softball, but I’m looking to learn. I saw the glove selection, which didn’t seem to have too much organization. I saw the sign that said softball gloves are recommended between 13 – 15 inches. I couldn’t find any cheap-​ish ones in that range. I looked around for a sales person on the floor to ask. No one. I realized no one had greeted me when I walked in, either.
Anyhow, I tracked someone down and asked him for help. It sort of felt like I was bothering him or interrupting him. I told him I was looking for a softball glove on the cheaper end. He looked at the gloves, looked at the sign, and said, «Well, for softball, it’s recommended that you get a 13 – 15 inch glove.» He had no idea which gloves were the cheaper ones, and it basically came down to me poring over all of them.
Not impressed with the customer service. If you know sports, know them. If you have a store, know your inventory.
Also, when the salesperson rang up my purchase, she rang up the softball I was getting for the non-​clearance price instead of the clearance price. When I pointed it out, I got the feeling that she was annoyed with me. Further not impressed.

I’ve had really great luck here with sneakers. They have a great selection, and this includes the sale items. on a budget I always check these out first and have gotten several excellent pairs of running shoes this way. when i asked about a good all weather shoe, they introduced me to one of my new bet friends for my feet– a gore-​tex asics sneaker that is totally water proof. seriously, i dont have to shlosh around in rubber rain boots anymore, these keep my feet dry and have a good non slip sole. also a good selection of winter hats, etc and summer sandals.

I’ve always found the selection here to be decent, and the service to be alright. But this review is to return the karma, of lending a helping hand.
Our car broke down the other night at Porter Square, right around the corner after we had pulled out of the Exchange parking lot. So automatically, we ask the security guard (where we pay parking) for help. He is a bit hesitant, let’s us use the phone, but when we lose our connection with AAA, he gets really flustered and says he can’t help its not part of his job — huh? you’re the security guard.
Anyhow, we walk around to City Sports, and they let us use there phone. AAA was being a bit backwards, so it took about half an hour on the phone. No problem for City Sports, super helpful, and one of the guys even offered to let us use his AAA card. Though I know City Sports is a chain store and not a mom and pop, I thought the kindness that the staff showed us, in our moment of need, was beyond the call of duty. So FIVE STARS for great service (and we didn’t even buy anything — though I do usually buy gear there because of the student discount).

City Sports is my local fitness establishment, it’s right above my gym, and I try to support it. The prices are generally pretty reasonable and they give a 15% discount to Bally’s members.
I recently went in there to buy a new pair of sneakers because I had been wearing the ones I had for waaaay too long. I could get the same sneakers on ebay for cheaper, but it was an instant gratification thing. I had just worked out and I headed upstairs hoping to get in and out of there quickly and go stuff my face at home.
I just needed cross-​trainers, and price was the most important thing to me. As long as they weren’t too expensive and they fit okay, I would buy them. So, the woman on the sales floor tells me that a pair of Saucony sneakers was decent and on sale for $ 65, and I ask to try them on. They fit okay and I go to pay for them, and they ring up at $ 120. The woman behind the register, who I think is the manager, tells me that these sneakers aren’t the ones on sale.
Fine, so I go back and ask the saleswoman for a pair of the sneakers on sale. I try them on and they fit fine, although less comfortable than the fancy pants pair I had apparently first tried on, but what can you expect?
So, I go to pay for the sneakers and these are $ 100, again not the ones on sale. The manager gives me a little attitude about it, and I told her I had asked for the sneakers that were on sale twice. She gave me a little more attitude but then she did honor the sale price and I left with my sneakers and went home and ate and restored myself to normalcy.
At first I was highly frustrated and if I wrote this review that day I wouldn’t have given them four stars. I work in sales and know how important it is to know your inventory and prices. The whole thing took way more time than I expected. In retrospect, though, I do think that it reflects well on City Sports to honor the sale price on the shoes instead of having me walk out the door even more frustrated. I will continue shopping there for a lot of my gear because it’s in my neighborhood, the prices are decent, and they do seem to value their customers.

Serious runners don’t run in boxer shorts.
I figured this out as I’ve always run in boxer shorts. If you saw me running, given my outfit, you probably wouldn’t even think I was out for a run. You might think I was being chased by one of those early model zombies that walked stiffly. I wear a t-​shirt, cotton shorts, sneakers and crew socks. (Thank God I learned not to wear the athletic socks) But the boxer shorts are not conducive to running as most of you probably know.
So last summer I went to City Sports near my house. I told the clerk that I realized that boxers were not the way to go, and she suggested compression shorts. Has anybody seen these things? Now obviously, I wouldn’t be caught dead in those. I explained perhaps there was something that wouldn’t require me to stuff a baked potato into before I go out.
She then showed me the running shorts section. These have mesh underwear built inside them. Ahhh… clever. I get it. But she suggested a pair of shorts that had a slit come up to my waist and only extended about 3″ below my gonads.
What the hell is wrong with you people? I’m only trying to stay in shape, not audition for back-​up dancer for the Village People. She asked what color I preferred. I told her the way I l looked when I ran it really didn’t matter. It’s not like any color is going to clash with a wheezing sweaty giant careening from one side of the street to the next. No hot women are going to pass by that guy and think first, «The green was a great color. Brought out his eyes.»
So I found a longer length, and got black and blue pairs for a total of $ 60.
I spent $ 60 on running shorts. The world is clearly coming to an end.

Has yellow left the rainbow? I’m just wondering… I mean it’s definately needed to make such wonderful colors as green and orange… but it seems to have left our atheletic clothing spectrum…
Here’s the deal — I was looking for some things for my halloween costume, and they MUST be yellow… and there isn’t a damn thing in the store that matched my color needs. So based on the lack of variety, I’d give this place two stars.
I’m giving FOUR… and here’s why:
The service was above and beyond. This guy went out of his way to do some computer search thing and try to see if they had it at all… he was friendly, attentive, genuine. So, for hiring a competent staff, City Sports, you redeem yourself from this yellow-​free nightmare and walk away with a glorious 4 stars.