Big Picture Framing

I brought two items in simultaneously for a job. The staff were very helpful in walking me through the available frame, mat, and glass options, and the end product was nice. However, they never actually called me to tell me the job was ready– so I followed up with them on my own initiative, only to be told the item was already ready. It drives me BONKERS when service places do that.
I would still recommend them for a low-​pressure job that is not time sensitive. Just be aware that you may have to nag them to get your item back in the end, if my experience was any indication.

I brought a large print here to get framed. The staff was helpful in picking out colors and frame style.
A few days later I get a call that they ruined my print, apparently they put it in the heat press and the ink came off. Luckily it was a print and not an original, I ordered a new one which they reimbursed. However, print was originally ordered from Europe so it took another 3 weeks to get a new one. Everyone was very nice, but this is a big mess up.
So about a month after I originally go to drop off my piece I get a call that it is done. I go to pick it up and when I get it home I see a few little bits of dust/​red paper or something are sandwiched in between the glass and the image. So I return to the store, where once again they apologize and say they will fix it.
I even got a phone call from the manager apologizing, but at this point I would have expected they would offer a discount or something. Nope.
A few days later I get a call saying it is ready. I go and pick it up, it looks good. Then I get home, put it on my wall, and when the light hits it I can see a couple of dimples in the print. I give up and just tell myself it is good enough.
It is now about two years later and the dimpling has gotten worse. During the day my print looks terrible. It was clearly not mounted properly. Since I moved out of the area I can’t even bring it back to have them fix it (again).
Moral of my story, the people here are really nice, and I am really unhappy with the work I had them do.

Awesome!!! Super friendly and fast and loved it!!! I never felt pressured to buy anything And was in and out with 2 custom drawings in 15 minutes!

I was there earlier today looking to replace the plastic-​like glass replacement on a *huge* framed poster I have. Sadly they didn’t have the material in the size I needed, but the woman I spoke to still gave great advice on how to choose the material and where I might find it, and even gave me a cutout of the material so that I could make sure I was buying the right thing. So yeah, they were pretty amazingly helpful, and I didn’t even buy anything! I totally feel like I owe them at least a 5-​star review.
Compare that to another framing place I had tried before, that was pretty unhelpful as soon as I said I was not looking for a complete, expensive custom framing job.
Next time I need to frame something or buy a frame I will go out of my way to go to Big Picture, even though the other place is right next to my house. I kind of feel I owe them that too, but mostly I just know I’ll walk out of there with exactly what I need.

My go-​to guys for framing!
A Groupon deal brought in the door and I keep coming back. We have gotten 3 things custom framed and one large piece reset.
The service is over-​the-​top friendly and patient — it’s not easy figuring out what goes together! They offer advice in such a nice way.
This is key… they have a policy that you can come back and have something fixed or changed for no extra cost (unless you are purchasing something more expensive). So I had my wedding invitation framed and I didn’t love the color of one of the mats I had chosen. They took it back and fixed it so quickly. It makes a big purchase easier when you know you can always fix it.
I’ll keep coming back (but hoping to find another groupon… framing isn’t cheap).

I loved the quality of their job, the costumer service and the price. My canvas painting looks amazing on the frame. Professional job with a reasonable price. Thank you!

Now that I have worked with Big Picture Framing, I will never go anywhere else.
I have had them frame posters and invitations and photos of all different sizes. They are willing to select a classic frame and mat or, when requested, a creative combination. They offer a variety of glass options as well. Their work is high quality and looks great.
More importantly, their customer service and lifetime guaranties are outstanding. Our cat knocked over a frames poster before we hung it and broke the glass. We took the poster back to Big Picture and sheepishly told the story. They took the whole thing back, replaced the glass, and, because the frame was scratched, replaced the custom frame AT NO CHARGE because they guaranty their work for life!

I love this place.
I so like these white people.
They inspired me to think about all the ways one could be creative in making their picture stand out.
Like I literally get excited at the possibility of framing a picture. It’s like adding the right a belt, or hat, or sneakers to the outfit. I love the blond white woman for inspiring me to play with the style of the picture.
This place is expensive because framing is expensive. But they will work with you, like a good fashionista, always willing to work within your budget.
I am so mad at them, tho. Why I hate shopping and clothes and they have me making fashion metaphors!!!
Y’all I have spent the last 20 minutes staring at a picture that I just framed. Why?
Seriously, though? If you read the five stars rating on this page, it’s all true. I am a customer for life and I understand the preservation model more and I feel a little bit more like fashionista though I dress sloppy.

I had two maps framed here in April. The total cost was over $ 300. Now the maps are all wavy in the frames and look terrible. I supposed that maybe they should have been drymounted, but the clerk I dealt with did not tell me that was needed and was fine about just doing the archival mount.
If you are having a largish poster or map framed, double check with the clerk as to whether it should be dry mounted since they obviously are not going to volunteer this information.

I paid roughly $ 200 (and that was WITH the half-​off Groupon discount) at the Porter Square location to have a special gift framed, one that I intended to send by mail internationally as a birthday gift. This was almost two months ago. I then specifically requested that the framed picture be delivered to the Harvard Square location, which the sales associate said they’d do free of charge – but she insisted that I pay up front for the whole job in that case. Fine, I could understand that. But I really needed it to be delivered to H Square as I wanted to mail it off from that location.
Not only do they NOT call you when your work is ready, which I already think is a reprehensible policy for a business that supposedly functions on and pride themselves in customer service, but they can’t even uphold their promise of having something delivered somewhere when they say they will. Now the gift is going to be much later than I would have liked, and I’m unhappy that I was made to pay up front for something that still hasn’t arrived yet. The two women at the H Sq. location had no idea what was going on and suggested that I talk to «Dick», whoever that is. I suggest that management ensure better training for their employees and a better organizational system for their customers’ orders so that sh*t like this doesn’t happen.

I had a Groupon for this shop, and I finally used it about two days before it expired.
Upon arriving, there were only three people available, all working, but I was acknowledged right away. The salesperson listened to what I wanted, answered my questions, and found exactly what I was looking for among their samples. The pricing is all done by calculator and hand written on a sales form, so it is easy to make last minute tweaks. With the Groupon and the sale they had at the time, I got a very good discount.
There was some issue the day I went to pick it up, but the shop called with updates throughout the day informing me when everything would be ready so I didn’t have to waste a trip.
I needed a shadowbox for a Venetian mask, and they took good care of the (very fragile) mask. The final product is absolutely gorgeous.

When I returned from Greece I had several art pieces I wanted to have framed. I was not going to just trust anyone with them and having a good experience here in the past with having some of my photography framed I was confident that they could handle the job. I was right! They really delivered a beautiful framed piece of art work. They were easy to work with and I loved the selection.

I was taking part in a fundraiser for a non-​profit animal advocacy group in Boston. We had a framed painting that was donated to us for a raffle, and, while carrying it, I accidentally dropped the bag containing it, and the glass cracked. I took this to Big Picture Framing (the Harvard Square branch), and told the friendly woman working there what had happened and asked if I could just buy the glass as opposed to a full frame. She not only allowed me to do that, but donated the glass and services, since what I had received was a donation. She did a flawless job with her work, and this very generous gesture was incredibly heartening. Top-​notch service in every regard. I can’t recommend this store enough.

Love them 1000 times. They’re incredibly accommodating, big on customer service, have a great selection of quality frames as well as custom frames.

Immediately walking in I was nicely greeted by David who helped me decide on a frame for my very large picture. He was extremely helpful, professional, listened intently to what I was looking for, and gave me great advice (thank you!). Reason why this place is getting 3 stars– it took 3.5 weeks to finish a simple framing job-​which I think is ridiculous– actually 2 days later than they originally said… AND once I brought it home, I noticed there was a dirty looking piece of tape stuck to my picture inside the frame! wtf?! this to me is a mediocre framing job. Now I need to go out of my way to go back there for them to take the tape off.

Thank you for not making me feel dumb when you should have.
I dropped off a very important framing project a few weeks back. In my head I heard July 23^rd for pickup. I should have looked at my receipt which clearly stated July 24^th. I showed up on the 23^rd absolutely sure this was my pickup date. I was exasperated and frustrated as I had made arrangements to deliver the framed item to a client.
Dennis and the young lady in the store actually apologized (even though I am pretty sure they saw July 24^th on their copy of the receipt). They asked me if I had 30 minutes and that it was not a problem and that they would take care of it for me. They could have easily stuck their receipt in my face and said: «look right there it says the 24^th» but they didn’t.
I came back 20 minutes later and they were just finishing up. They continued to be really nice to me and the quality of the work was right on the money. They never broke their smiles and never let me know what the receipt actually said.
When I got home I pulled up my receipt and, sure enough, my pickup date was July 24^th. They saved me and did not take the shots at me that they could have. That is just good old fashioned customer service excellence.
Furthermore, the consultation I got at the beginning of the project was A+. I told them that I had no idea what to do (colors, styles, layout etc.). They took it all on and picked a perfect setup and color scheme. They also did it at a very reasonable price!
Egg on my face but not on yours. Great job!
Now a customer for life.

entrusting big picture framing with one of my parents’ wedding photos turned out to be a fun experience, resulting in a beautiful product to be cherished over many more years. i walked in expecting a simple white matte with a simple black frame, and instead walked out with a more traditional, rustic black frame with a warm silver tipping that would still complement my décor, yet make the framed piece more special. The warm silver brought out the beauty of the black and white photograph — i would never have picked it out myself.
i was one of many who purchased a groupon. because the size of the photograph brought the total amount to under the groupon amount, i decided to go with museum quality glass upgraded from the standard archival glass at the suggestion of the framer. not to mention that the framing is sturdy and well crafted once i picked it up in a timely manner.

Beautiful work, done in a timely fashion. With pretty good hours and an attentive staff, this is about as good as you can hope for when it comes to a framing shop.
Thanks to Big Picture, I’ve got a Frank Pepe pizza box that looks like museum-​quality art.

I had some things framed here for an elderly friend. I worked with Dennis who was incredibly patient during the selection process (I consulted with my home-​bound friend during the process and had to leave a couple items outstanding for later follow-​up by phone). I talked about a couple small issues we had had with a job a few years back and he assured me that everything would be a ok, which it was. He was also great in helping select mat colors and glass.
A couple months later (just today) I brought a piece back because the screw holding up the wire that the work hangs off of had come out. Dennis took it back with no questions asked and redid it (with a different, more secure mechanism) for no charge. A delight to work with!

I feel like the biggest quality you look for with a place like a framery (or a tailor or car repair shop or barber) is whether out they actively try to take advantage of you. I mean, I don’t have the experience and tools to frame something or else, I wouldn’t be there. So, you know you have found a good place when they have a chance to tack on an additional $ 50 or so for some BS charge that you probably wouldn’t know about and instead they save you the money.
We went here recently to have a framing job done that involved both a picture and some dried flowers. The service was AWESOME — even on MLK day when they might have been grouchy to be working. The salesperson helped us pick out a great mat, a cool remnant frame, and get everything set up. She then said that she could certainly mount the flowers for us (for about $ 50) or she could get everything set up, we could go across the street and buy some acid free glue, and do it ourselves.
I really appreciate that kind of honesty from a salesperson who could probably bump up her sales a bit, but saved us the money. We were super satisfied — professional, fast, and skilled! This place is a good find and we would definitely take stuff back here.