Basics Carpet and Furniture

Bought a mattress and platform bed here back in July. The prices were low and the mattress is fine, but the frame I purchased fell apart in less 6 months. The material and construction are as bottom of the barrel as it gets. The headboard and footboard have stable feet, but the bed is mostly supported by 6 one inch metal rods tacked to the frame by shoddy welds. The low prices don’t justify the garbage sold here.

I had been searching for sometime to find a contemporary chaise sofa. While in Cambridge i visited Basic furniture. The sofa i wanted was there, the cost was considerably less than high end stores and had color and fabric selections.
Stu was very accommodating, the delivery guys were friendly and made short work of removing my old ugly heavy furniture at a very reasonable price as was the delivery charge to New Hampshire.
The customer service is spectacular.
I highly recommend this business for anyone looking for quality pieces at great prices.

I’m writing to say THANK YOU «basics carpet&furniture» for the service you’ve provided today! You did a great job and saved my back from suffering bringing the mattress as soon as I got in touch with you.
I highly recommend this awesome store to everyone. Good quality, reasonable price, perfect service.
Date of purchase: 14.12.2015
Date of delivery: 14.12.2015

It is a mixed feelings shopping here.
Obviously if you shop here you think about saving some money. Yes their stuff is cheaper compared to the next door. And Stu is a nice guy to show you stuff and talk to you. And Neil the owner helped me to find a design that would work for my living room. I got a whole set from them.
But there are strange parts that make me feel very uncomfortable. First when Neil wrote down the prices and add them, a couple of items he wrote down higher prices than what were marked, then he said they seem different than what his own store has.
Second, they offered me the movers to move my own stuff from my old place to new place. Neil said $ 150 for it. He said I got a big saving because normally moving company would charge much more. When the movers came they say $ 75 an hour, and somehow they made it close to 4 hours and I paid $ 300 in cash from moving stuff from downtown Boston to Backbay. Third, When they were delivering the new furnitures, some items were wrong and they had to go back and change it. I also got a small round table that need to be exchanged. And it has been three weeks and I am still waiting for them to deliver.
I called Neil several times. He keeps changing the date that they will deliver. He sounded tough and he hanged up my phone when I was still talking. I don’t know how to feel about this. I already paid for everything before they deliver. So I can only hope they solve this problem soon.
If I need to buy furniture again, I would save the trouble and pay a bit more to shop at another store.
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Update: They delivered another white table.

This is a very belated review, as I bought my furniture from Stu about 2 years ago, but I still haven’t forgotten what a great experience I had. It was super easy, reasonably priced, and no pushy salesmanship. I was moving into my first apartment on my own and it was nice to have one less thing to worry about.

We already had a large order placed with «Bob’s», but the day before we were supposed to move in, the delivery was totally inflexible, we were panicked — working with freight elevator schedules, movers, etc. from a thousand miles away. So with two days remaining to move our daughter in her apartment, we found Stu and he and his team were very accommodating. Not only did we save money, we bought higher quality furniture, and received much better service.
Do yourself a favor and start at Basic!

Great store! Very friendly customer service and the selection and prices are the most reasonable in the area. I bought a fantastic leather couch here and later a matching ottoman. I highly recommend this place. It is not as fancy or stylish as the other shops in terms of its layout, but they have a great selection.

Great deals, friendly service, prompt delivery, awesome competent courteous delivery guys… nothing but good things to say about our sofa-​buying experience here. Would recommend.

We moved to Cambridge a month ago and kept holding out for a lucky find on Craigslist for a couch. After sitting on the floor for a month in front of the tv (yes, our tv had a place to sit before we did), my husband and I gave in.
Among all the furniture places on Mass Ave, this one stood out because they had simple sofas for under $ 500. Keyword simple, not uncomfortable-​looking 2 inch thick oval modern sofas for $ 2000 that take training to figure out how to sit in.
We went in on a Sunday afternoon, they delivered it on Monday 9am (delivery fee $ 30). After the delivery guys left, we noticed the couch had a large gash on the back, presumably from the way the box was cut open. We called the store back, and after 2 more phone calls, they told us to call back the next day since they didn’t have time to re-​deliver the same day.
Cut to the next day, 9am we get a phone call that the delivery guys will come by in 20mins. Quick exchange, and we finally had a couch to call our own. It’s been a couple weeks now and it still stands strong.
The sales guy and delivery guys were all nice and professional. Keep in mind we didn’t buy during the rush of September 1, so they may have been less busy (hence the quick re-​delivery?).

This is a dated review because I bought 3 different pieces of furniture and still have them five years later, but I plan on returning for some more. 2 of the items were on sale (when they had to close the shop back then), so got a great deal on quality furniture (one of the dresser’s drawer gets a bit stuck, but it was a floor sample on sale, so it’s ok). Delivery was quite reasonable, $ 25 at the time (5 yrs ago), I live nearby, can’t do better than that!

I had a great experience here. Walked in one evening to browse and Stu (Stew?) was very friendly and helpful. I thought about it for a couple days then ordered a big comfy couch online… I received a call within the hour telling me they could deliver that day, which they did, right on time. It did say on the website Free Delivery for online orders very clearly in several places, but when Neil called me he told me it as actually $ 40 for larger items like a couch. He said it was a good deal because it was actually $ 80 and he was paying the delivery guys half. He was very friendly, though, the service was great, and the correct couch arrived on time and undamaged. I was happy to pay the $ 40 for the convenience and timing. I’ve had the couch for almost a month now and am very happy.

If you’re in a bind and can’t get to Ikea, I recommend Basic furniture. I wasn’t offered delivery service, but I believe they have it (maybe I didn’t purchase enough?)
I went into this store a few times and wandered around with no assistance until I finally asked some questions. The prices are about the same as you’d find at Ikea or Walmart.
I haven’t had any trouble with quality of my bookcase or chair thus far. Fingers crossed.

We bought a queen size bed frame from them a few months ago. We were really impressed with their selection. We spent $ 400 on just the frame since we already had the mattress. The frame was delivered on time (that’s where the second star comes in).
The bed was easy to assemble and we were satisfied. The soft headboard was great for just sitting back and watching a movie in bed.
Three months later, the «spine» of the frame completely falls, along with most of the wooden slats that support the mattress. We weren’t jumping up and down, it was just from tossing and turning. We call them about it and the owner assures us he’ll have a new base delivered by the next day. Nothing so far. From reading some of the reviews on here it seems that’s his mode of operating.
I understand we didn’t pay for the highest quality of beds, but it is what we needed and the local delivery service was convenient. It’s wrong to take people’s money for furniture knowing it’s going to fail eventually and then not following through with complaints. We were going to buy a living room set from them, but now we’ll go elsewhere.

We bought a couch here last year. It’s not *the* comfiest on the planet (but I knew that before I bought it – it’s the same as the one I tested in the store).
Given that I was looking for THE cheapest couch available, at I think $ 400, I’m pretty pleased. It’s served us well. It looks good, it’s reasonably comfortable for the price, it’s a decent couch. I’ve had worse for more money.
No problems with payment, delivery or assembly — everything pretty much worked as planned, the delivery charge to get it here was pretty reasonable (though I don’t remember exactly what it was). The delivery guys came when they said they would and were extremely helpful in getting the couch up to my apartment;when it didn’t fir into the elevator they carried it up a flight of windy stairs, and round a narrow corner in my place without complaining …
So generally I would recommend this place.

Recently moved into Cambridge, finally off-​campus. Found Basics online, and stopped by their Mass Ave store — great selection of products, and much cheaper than Crate and Barrel next door. The person working there was very helpful, and the delivery arrived without any issues 3 days later. Overall it was a smooth experience.

Me and my wife just bought a dining room set, an incredible deal. Stu was a big help and offered great customer service. A couple of hours later the delivery guys showed up with the set and put it all together in 10 minutes. Great service. 2 Thumbs up.

I recently walked into Basics to furnish my apartment. I was expecting to buy all from one store but could only decide one a few items at first. This proved to be a blessing. Stu was working and he was very helpful. Good experience until the deliveryman dropped off my merchandise.
This is when my experience goes from great to blah. Basic furniture stink with customer service. After opening my stuff, I came across the WRONG item. I called Neil not an hour after he dropped off the damaged goods expecting a speedy replacement.
=/​Not only did he offer NO apology, he declared that he would have to come tomorrow morning. Since it was only a day, I excused his rudeness. Tomorrow: NOTHING. Not even the decency to call and let me know he was not coming. I reach him to find out that he was «busy» (delivering more crap to new clients I presume) and that he would deliver the next day. Next day: Morning call to his highness to find he can only come at night. And he HANGS UP on me before I can contest his boorish behavior. 3 days later: Item makes it.
UNBELIEVABLE!!! This is simply an aggravating company. The bad service was from the owner so I see how things are run and there is no one to complain to since he is the boss. Really 3 days isn’t TERRIBLE for a replacement but it’s just the phone etiquette and general «I don’t give an F» attitude.
Almost 1 STAR
P.S– I was going to buy a sofa and spend 5 bills there the next day, but bad business behavior deserves no more business.

This review is written over a week time.
I already did a review for this when they were at there old location.
Went back because we had to get some furniture for my girlfriend. We got a great deal on a bed and frame. The delivery guys came in and got everything delivered fine. It was at a good price. There website also is very good in regards to various options.
It was nice that they did get to a new location, same basic setup, for basic furniture. One thing though is that we got a queen sized bed, which we were told it would come with a box spring.
I have read the reviews about how the Customer Service has been pretty bad, and I think with the reviews they are starting to realize it. If you notice in the other reviews there is a man Adam that is trying to go and set things right.
This was needed. See after a week, the middle support leg shattered, causing the whole bedframe to bend out of shape. I emailed Basics because I noticed that he has been responding here, and hoped that I didn’t have to deal with this Neal guy.
Adam emailed me back, and set me up for a replacement for the bed frame. They replaced the frame with no cost for the frame or for the delivery.
Only complaint is that it was set for a 1 – 5 pm drop off, and it was dropped off at 10:30, that is okay though.
So far the new frame is fine, so my ranking comes about based on followthrough.

Sleep-​a-​Rama was closed for St. Patrick’s day, and we needed a mattress, so we went here. Delivery was the same day, and we got a queen-​sized mattress and bed frame for under $ 500.
Two problems: The mattress he delivers is totally different. The bed frame is poorly constructed, missing an endcap, and the parts can’t fit together well enough for the central 2 supports to touch the ground.
The return policy? You’re told to call their main store in Boston and talk to Neal, the owner, who interrupts you and tells you the mattress is the same and that there is no return policy. You can only exchange for some of their other cheap furniture assembled from Chinese kits, which not even the employees think are okay. The delivery guy lamented to my boyfriend about how he had to drill extra holes just to get screws in.
It took so much work and almost a week to get our mattress swapped out for the *actual model we ordered,* that we decided it would be easier to file down the bed frame ourselves than talk to these people ever again.
Both the owner and the other man we dealt with were also huge misogynists. The owner interrupted my complaint to tell me what a great deal I had gotten, laughed at my problems with the bed frame, then said he would call me back and never did. As for the other guy, when he found out my boyfriend didn’t have a problem with the swap, he acted like I was a huge ***** – for caring that my mattress felt totally different than the one I spent time choosing and paid money for.
No way I will ever deal with a shady place like this again for a major purchase. If there is a problem, you are screwed.

I would have to agree, Neal is the worst business man EVER. I purchased a sofa and love seat from Basics’ and the customer service was virtually non existent. They are the worst.