IQ Credit Union

not happy with the fact i can not directly contact my branch with a number –just the generic number for all branches– waited 15 minutes then 10 minutes just to ask a question of when the drive thru open=
Sent caregiver with a check for cash== $ 20– and her id– to go thru drive thru since open at 7:30 and they would not give her my quarters for laundry and it was even written on check under memo’s — they said she had to come in for finger print since not a member– but bank didn’t open for another 10 minutes= – and this is after she spent 7 minutes in drive thru line
she has my card personal id card number etc and i am not well enough to get out some days and cannot put her on my account –so after always waiting in line at the drive thru for the washougal branch and all the hassle of trying to cash 20 dollars for laundry– i will be researching other credit unions– i really miss lacamas credit union and their personal interactions with their clients and their professionalism and ability to give great service.
This is not a one time bad experience since they changed from Lacamas credit union– it is on going and irritating– especially since i have been with Lacamas for over 20 years and then they changed to this outfit!

I am a successful business owner of 34 years. I own multiple businesses and properties, two of which I was looking to refinance to get a lower rate with no cash back. It was suggested to me from a business associate to check with IQ Credit Union for rates. I did so in the middle of May 2013, dealing with David Campos. David is very knowledgeable and personable. He asked for the necessary documentation (financials, past appraisals, tax returns etc.). After determining that the businesses were strong with good cash flow we agreed on a rate of 4.35 to 4.5. Locking the rate and completing the refinance in a timely fashion were most important to me. Rates were changing and David assured me he would honor the rate. David was busy with other business loans (I was informed) but there was a good chance we could complete the refi by the end of July. It took eight months and numerous phone calls for IQ (David) just to request appraisals for my two locations. From the middle of Dec (rates in lending have gone up significantly) communication was breaking down. Calls were not being returned and requested actions were being shelved. During the first week of March, 2014, I experienced 3 unreturned calls. I went to IQCU and met with Ed (VP of Business Development with IQCU). It was then I received a call back from David informing me they were not able to do the loans.
I was most disappointed with the process of how David handled my situation. There was poor communication, 10 months of waiting, many hours of my time in providing information and $ 7500 of nonrefundable appraisal fees. It’s become clear to me that IQ Credit Union struggles with small business needs. It’s certainly not their strong suit. I’m fortunate enough to have options. Other small-​business persons may not. This is information that I hope will help each person make a good business decision. Mine is not to do business with IQ Credit Union.

Oh, my goodness. Seriously, I have never experienced such awesome service on an ongoing basis.
I’m a refugee of big bank institutions, and just opened my first credit union accounts earlier this year (I feel like such a big kid now!) The branch manager walked me through the entire process — and *gasp* gave me useful information on how to make smart financial choices. I sure as heck wish I’d talked to her when I was eighteen. It’s been nothing but good, and my credit score has gone up noticeably since following her advice. I can’t ask for more.