Vivint Solar

Do NOT do business with this company. We are at such a financial loss after only one year of having their panels on our roof. The first attempt at installation was botched so badly that they started a fire in our home. The sent workmen to come out to our home to rewire our electrical panel. The workmen they sent clearly were not licensed electricians because they spell «lights» as «lytes» and «office» as «ofees» when they relabeled our breakers. City of Thousand Oaks sent an inspector who said they never pulled the permits to put the panels on our roof and they refused to grant permissions for them to be turned on because they weren’t up to code.
When we finally did turn them on… another fire started. Again, a workman — this time one of our choosing who told us what a horrible and dangerous job they did installing the panels. Our whole family had been in danger of the house catching fire AGAIN.
Now, one year later, we received a bill in the amount of nearly $ 3,000.00 from our electrical provider — an estimated bill for the entire year — because the panels weren’t feeding back into the grid. We have been paying Vivint Solar monthly, so we are being double-​billed.
Despite providing proof of the damages to our home, they only partially reimbursed us for the losses despite telling us in writing the losses would be covered — which is in our contract that their insurance covers any losses or damages to our property.
Vivint tech came out to confirm the panels weren’t working and we were told to provide the bills to be reimbursed for the SoCalEd billing which we should not have received. Now Vivant Solar says that they don’t guarantee any savings and they won’t reimburse us.
You can’t get anyone on the phone. You can’t get a response to emails they ask you to send. Total fraud.

Do not use this company if you intend to sell your home! We have had Vivint Solar on our roof for about a year now. They were very nice and informed us how great it would be for us. They also told us if we needed to remove the panels to fix the roof or anything we would have to pay $ 500 to have them taken down. This wasn’t scary to us so we went ahead.
Recently we decided to put our home on the market. Our realtor informed us that in the back of the contract IN FINE PRINT, they say you will have to pay $ 20,000 to have them removed altogether. That is actually more than that equipment is worth. She fought for her client and was able to get the seller a deal where they only had to pay $ 9000 to «own» the panels and the new buyer (who didn’t want them on the house) would not have to deal with it. The extra $ 9000 the seller had to pay on top of all the fees and closing costs of selling was not a pleasant discovery.
DO NOT USE THIS COMPANY! It’s deceitful to inform of the $ 500 but not of the more serious $ 20,000. I hope they go out of business. There should be a lawsuit against them.

A door to door salesman came by my house on a Saturday. He informed me I would save a lot of money if I went with Vivint Solar. What a lie!
It would be a win win situation! What a lie!
No charge for the solar panels. What a lie! A twenty year contract, if I sell my home I have to make sure the new buyer purchases this contract. I would not do this to my worst enemy.
I trusted this salesman because I am 90 years old, I am learning everyone is not trustworthy, even when they try identify with your same ethics. The salesman has not contacted since he filled out the contract.
My niece has called to have this contract canceled, no one returns the calls. We finally spoke to someone in the solutions department, and their reply is they have a signed contract.
We informed him there was no cost study of what I was paying SCE for power. I am now paying Vivint Solar one and half times what I was paying SCE and I still have to pay SCE to be on the grid.
The person in the solutions department was could care less about my situation.
A $ 50 Visa Card is not worth all the expense of this Lying Vivint Solar Company.
There needs to be a Class Action Lawsuit against this company!

This is a Great company!
Can’t go wrong when going solar with VIVINT! Talk to your rep about any questions or concerns. They’re happy to help.

I have had Vivint solar turned on April 2015. My salesman, David was awesome! Not only am I saving money immediately, I did not pay one dime for my system. This PPA program is a No Brainer. You let them put a power plant on your roof and you get cheaper power!
Why Buy? No loan, No Lien, No cost, No Brainer!!! Now my Mother, and her 2 rentals, my brother and several friends all have it now. Thank you Vivint!

Buyer beware. they have a team that makes SOLID EMPTY PROMISES. I’m sure if you’re a sale on the spot, and you have no issues, then this company would be fine. However, time will tell. They told me they would give us $ 500 in visa vouchers for the sign up. The second one received was expired and never reissued. I was unhappy with the installation and have called for over a year. Let me repeat OVER A YEAR! The only thing they do on the other line is give you lip service and empty promises. STAY AS FAR AWAY from this company as you can. I can assure you from the reviews I now read (unfortunately i didn’t read these before), you will most likely be frustrated with this company at some point. The customer service is terrible! From all these reviews I can see a grade a class action lawsuit in their future. I RATE A GIANT ZERO for this company.

To everyone don’t use Vivint !! Scammers and rip offs !! And Liars ! They will burn you good !! I’ve tried with this company for them to make things right but they just kept giving me the run around and BS ! So here’s my response back to this POS Company !!
I’m done with your company !!! I have been very patient and brought this up to you several times !! My bills have been twice as much since I’ve been with your company !! I tried a while ago to resolve this !! But only get BS that my panels are producing a lot of solar energy is the reason why I have high bills ! I think this is a joke !! It should be the other way ! Since your making money on my panels and selling the surplus power back to SCE !! And also like I’ve mentioned that I was gone for 32 days !! And everything was off in my home !! And my bill was high as hell !!! Like I’ve mentioned when I had SCE as my primary electric company my bills were lower !!! I fish a lot of professional tournaments and live alone ! And my bills are outrageous !! I was told that my bills would be ⁵⁰⁄₆₀ percent lower !! And now they are twice as much !!! You are all scammers and liars ! And I will continue to let every social media I know what a bunch of scammers and liars Vivint is !!! I asked that your system be removed !!! And no reply !! And its ironic that my last bill I just recieved is higher than the month before !!! Seems my bills keep going up !! And no savings !! You are all a joke !!! And I will make every effort to let all social media know about what BS Vivint is !!! I’m very dissatisfied !! And I’m done !! I will search and write every single consumer report, Unilocal,Facebook, rip off report etc! And may have friends I know in the media industry do a segment on TV !!! Like I’ve said you are all full of BS ! Liars, and scammers !!!
Bo V
Simi Valley, Ca
FYI I will publish this message so everyone can see !!!

Love our solar panels from Vivint Solar! They’re a great company. We save tons of $ on our energy bill. All these people giving negative reviews must have the wrong company!

The worst customer service I have ever experienced. I got stuck with a $ 900.00 bill from Edison last year and after harassing them for 6 months they still have not completed the add-​on work… NO SAVINGS!!! They SUCK!!! BBB I am calling …

Total scammers! Scammers, scammers, scammers! The salesman Dean harassed my family for 6 months coming by on weekends and dinner time to get us to sign up. It took another 5 months to get solar up and running, thanks to me calling Vivint and asking when/​how things should be progressing and I’ve had nothing but problems. He lied to us about our savings and the way it benefits us, now our bill is more than Edison’s and I still have to pay Edison on top of all that! Lock your doors if they come to your neighborhood!!!

My system was installed in may and it is still not working. Vivint also damaged my roof and has not completed the repairs. My salesman, Mark is a nice guy, but became useless after I was having issues with the system. Have called and emailed vivint several times. Taking way too long to resolve. If you are looking for solar use someone else. Vivint sucks. Check BBB and reviews.