Tory Burch

SCAM. Mom bought a purse for $ 499 and got additional 25% off. Then we came home to find a written red price underneath the new price tag with $ 399. Tory Burch marked up the price and called it a sale. We complained to the store manager, Steven Jiminez — he indicated that that’s how Tory Burch operates. I am infuriated by this scam and how awfully it’s handled. This is a scam to loyal customers.

I’ve been here three times and have yet to score any deals. This store is always packed, even in the late afternoon. The first time I was here I had to wait in a line just to enter the store because it had hit maximum occupancy.
I was here yesterday (Saturday) looking for a Simone cardigan and though there were multiple colors, none were available in size small. Only extra-​small, large, and extra-​large were available.
I did, however, see many wallets and other purse-​type accessories.
At this point I wouldn’t make a special trip just to visit this store or the outlet in general, unless perhaps I needed a ton of new clothes right away. Shopping online I can find just as good prices all at the comfort of my own home in less time and without the crowds!

Hey everyone !! please please believe me when I say that this outlet is a SCAM. I buy Tory Burch shoes and bags and the prices are the same or MORE EXPENSIVE, yes, this is not a typo, more expensive than in Nordstrom or Bloomingdale. I complained to the manager, but she gave me a dumb look with a dumb answer to go along with it. So, I wanted an explanation, and so I called corporate 3 times… no return call. I wonder why ??? my next call, BBB and media… THIS IS A FRAUD… all of you who are buying there, go to nordstrom,
—CHEAPER.

I’ve been to this location several other times before, but never scored any excellent deals… that is, UNTIL NOW!
I was helped by the most wonderful sales associate here, name «Yudi» (Asian American young lady; sorry if I misspelled your name!) and she was patient, professional and knowledgeable! Helped me grab brand new bags in the back right before checkout. Amazing service! Like I literally want her to be my shopping buddy!
It was crazy… sure, they always have deals like 20% off $ 300 and then 30% off $ 400 and then 40% off $ 600+ but wow, almost everything in store was already marked down once or twice, making the sale that much better!
Usually handbags from here will run you like $ 250+ but this past weekend, OMG bags were coming out to $ 100 and some change and some clutches ran even less! Wow. Talk about bargain buys!
Fabulous, fabulous selection at this location, with A LOT of bags & shoes to choose from. Very limited selection of jewelry, clothing and wallets, in my opinion, but still a significant amount to look at. It was very difficult to find matching wallets & handbags at this location. Also, «basic» Tory Burch jewelry was hard to find, such as wraparound snap bracelets in neutral colors & simple TB stud earrings.
Also, if they don’t have a shoe in your size, they may be able to order it for you at no charge, as well, so check with a SA!
Overall, VISIT THIS LOCATION! Beautiful handbags, and made with high quality. Great inventory, and had brand new, still in sealed packaging bags in the back so I did not have to buy the one out on the floor. My preference over Kate Spade, definitely! Purchases come in high quality paper bags and dust bags as well. No cheap stuff just because it’s a factory store.

I’ve been known to drive all the way to Camarillo just for the TB outlet. I have scored here but it’s a hit or miss. If you’re coming to get clothes, I have found some great deals. Over the years I have purchased a pair of floral pants, boots, pumps, and some flats. As others mentioned, they don’t always have the most current styles, but what I do like is that their outlet carries the same quality and styles as the TB store; Whereas other luxury brands have a different quality level and even styles at the outlet. I have been pleasantly surprised a few times by a shoe that caught my eye. All in all, this is my go-​to Reva flats store. Revas rarely go on sale in the actual store and their style doesn’t change year after year so its worth it.
The great service I have received here bumps them up to 5 stars.

The sales people were very nice. However the register lady was snobbish. I pay so much and get that attitude in return? Tory Burch doesn’t need workers like that! And I hate going there to spend money and deal with bratty workers like that!

Walk in a few weeks ago on a Wednesday around 11 in the morning I was on my lunch break dressed in work clothes I work with preschool children didn’t think I had to be completely dressed up to shop at an outlet walked around for 10 minutes with a shoe in my hand hoping for some help there was three women behind the register and one working with another customer in the shoe area not once was I ever offered help two out of the three girls behind the register made eye contact with me and turn around and just started talking again this is the worst customer service I have ever received at a store last time I checked all our money was green some of us just work a little harder for it I will never return back to the store and will not purchase Tory Burch anymore

Absolutely love this store!
I was there a few times and every time I went out with a smile !
The employees immediately helped me with everything I needed, they always doing the best for the customer.
They carry a lot of Tory Burch’s stuff, you can find there any bag or shoes, wallets and much more!

This is the closest TB outlet in the San Fernando Valley, so by default they’re the go to place. Unless you want to pay retail then you’re better off going to Nordstrom or Bloomingdales. Their last season selection of handbags is limited. This location has a huge shoe section and all the wallets you can choose from. The staff is very attentive and quick. The line to get in here can be ridiculous at times. If you plan on coming best time is right when they open at 10 AM.

Superb customer service from Ashley! She is so friendly, helpful, and has such a genuine smile. After grabbing several identical purses from the back for me to quality-​inspect, I ended up purchasing the 4^th one.
Thank you for such a pleasant shopping experience! As my little nephew would like to say: «awesome sauce!»

This store is such a joke. They constantly form a line out side when there is hardly anyone inside to make people think it is high in demand. I am getting tired of them constantly doing this. Need to start looking into other brands. People are laughing outside saying what a joke it is… The store has no respect for the customers who keep them in business. Waste of time.

There was a wait to get in but that was understandable after xmas. Kate Spade and Kors also had a line. The sales staff was friendly but the cashier didn’t notice pilling on the left underarm of the sweater so I had to mail it back in and exchange it because I don’t live in the area. I have not gotten by sweater back but the fact they sent me a UPS label and offered a refund — I appreciated that.

After reading the mixed reviews here, I was so afraid that I would be disappointed. Especially since we have to travel one hour to get there!
So I am extremely happy to report that it was a fruitful trip. There was a line to get into the store but it moved quickly. I knew I wanted a pair of wedges so I headed straight for the shoe section once I got in. For an outlet store, the selection was impressive. I was sad to see the Reva going for $ 199 when I had bought mine at full price, but oh well!
I was lucky enough to be helped by Gina, who was an absolute darling. She was super patient and polite, even after I asked her to get me sizes for 6 different pairs of shoes. I wear size 8 and was pleasantly surprised when all the shoes that I was interested had my size.
The store is quite big, with handbags and clothes taking most of the space. There was a whole wall towards the end of the store dedicated to shoes. There are lots of seats in the shoe section so SOs and kids have plenty of space to sit while they wait.
I ended up getting 2 pairs of wedges because I wanted to take advantage of the offer (25% off purchase of $ 300 and above). Love them both!

Over 2 hours in the line for 30% off– not worth it, and they only let a few people in at a time. Definitely avoid this place for Black Friday. Not worth it at all.

This is a small, clean store sort of tucked into the back-​most section of the Camarillo outlets. The staff was friendly and outgoing when I visited, greeting me immediately and offering me help. They have a good selection of shoes (if you’re not a giant) and handbags as well as clothing. Very little jewelry. Prices are as you would expect for Tory Burch outlet merchandise.

I have never visit any Tory Burch outlet stores personally.
But i did a charge-​send order from this store in March 2014, the associate, Janet Perez, who handled my order handled it very professionally.
She handled my inquiry earnestly and conscientiously, she was able to find a fresh pair of shoes (that no one had tried on before) for me (as requested), and wrap it up, even included a thank you card with the order. I would say she handled the order better than some of the regular Tory Burch stores.
I did charge-​sends orders from other regular Tory Burch stores before, while they claimed they were sending me a fresh pair of shoes, when it arrived, it is obvious that it had been tried on many times and the bottom of shoe is dirty, some even have dirt spots on leather of the shoes.

I really wanted to love this store but honestly I just feel «meh» about it. I knew what I wanted so soon as I got in. I was looking for a pair of flats and a purse.
After waiting in the long line to get in… It was a long wait by the way, I went straight for the shoes! Virginia was so helpful! She informed me that when trying on the ballet flats that you want a half size up since they run small. I ended up picking up the reva black ballet flats with silver hardware.
As I looked at their bags, everything was regular price. If that’s the case, I’d rather buy my bag at a regular store where there’s more selection and no crowd!
After getting to the register, I was informed that one register is down and credit cards need to be called in… This took a while…
Later I found out that the same shoes are on sale at Nordstrom for $ 168 when I just paid $ 199 plus tax for the same ones… I’m from San Francisco. I’m not driving back down to Camarillo any time soon. This is one of two outlet stores in California and none are in Northern California. I will be coming back down Memorial Day weekend… I’m gonna call the store to see if they’ll price match or maybe I can just return them or better yet maybe there will be better sales when I come back? I’ll def update this review later!

2014 Unilocal 100 CHALLENGE — ⁰⁰⁴⁄₁₀₀
I want to love this Tory Burch Outlet, I really do. But as much of a HUGE fan of Tory Burch I am, I seriously cannot find anything that I’m in love with here! Usually I already have items in my mind that I already want or I lay eyes on something that I immediately fall in love with at the store or online… but that has not happened to me while visiting this location. I think it’s because the majority of their items are like last season… or last last season… or last last LAST season. Nothing is new or current (which is to be expected for an outlet) which is probably why I get disappointed when visiting this store. All of the old shoes are kinda ugly and you’re like, «oh, well THAT’S why it’s at the outlet store» haha. Makes me so sad!
I feel like the best discounted stuff are the shoes. I saw a beautiful purse but it was still $ 550…
Unless you get here early in the morning when they first open, there is usually a line to get into the store. There’s a guy who stands at the door and allows people in one by one inside. The store itself is really small (much smaller than regular boutiques), and is VERY crowded, especially at the back since naturally Tory is most popular for her shoes.
They have a lot of sales associates working here, yet they are all very busy because there are so many customers. It’s hard to flag them down at first, but once you get ahold of one of them they are usually pretty responsive.
Both of the times I’ve been here they’ve had a deal where if you spend a certain amount, you get a certain % off. Unfortunately it’s usually a minimum of either $ 300 or $ 500 upwards. I feel like most people are trying to spend less than that if they’ve come to the outlet store to shop.
Overall, I want to love this store, but I feel like I never find anything good.

The first time I ever step foot into a TB and it’s an outlet store :)
One of my girlfriend’s is a huge collector of TB merchandise with over 40 pairs of shoes and over 30 handbags. She wanted to show me why TB was so great and asked me to go with her to the outlet store.
Danny is her go-​to sales person who is very friendly and knowledgeable about everything TB. I was very particular about what I was looking for (a small cross-​body bag that would fit my phone and keys snuggly). He went to the back and found me a gorgeous red patent leather bag that wasn’t even out on the sales floor!
I put the bag on hold and two weeks later I went back and picked it up along

It seems like there are mix reviews about this place. I will start off by saying that there are not that many Tory Burch outlets around. There are only two that I can think of around SoCal. Yesterday was my first visit.
I only wear Tory’s shoes and that includes sandals and heels. Their infamous Reva digs into my feet so as cute as they look, I am not impressed since they hurt my feet so bad and I don’t want to spend the time to break them in.
As far as the shoes selection goes, it just depends on your feet. My friend bought some really cute sandals for $ 140 and they fit her perfectly. When I tried them on, it hurts so bad that I couldn’t walk. But the ones she liked that didn’t fit her well, fits me perfectly. Mine was about $ 130. As far as heels, I do wish they have more selection available. They only have one style for the 4 inch and they ran out of the brown, so I picked out the black instead. I know they had a sale last week so maybe that’s why the sizes are sold out. Those were half off and I thought it was a steal!
Their leather goods ranges from card wallet, full sized wallets, bags and totes. I only saw a few that I liked but the prices were not that much lower the retail price so I passed.
In terms of service, it was hard for us to flag down someone for help at first, but once you do find someone, they are pretty great at bringing what you need. I’ll be honest and tell you I’ve tried on 10 pairs since the sizes varies depending on the style. They were very polite and willing to bring you what you’re looking for.
The clothing is just really pricey in my opinion, plus their style is not really my cup of tea. I probably will return in the future to see what other new styles they have (shoes).