Residence Inn Camarillo

The residence inn was a very nice place. The staff was wonderful and were very attentive. The room was clean which was great as we were traveling with 2 children. We look forward to using the Residence Inn for future stays.

This was the worst experience at a hotel ever. I stayed from ⁵⁄₂₆ (Thur) to ⁵⁄₃₁ (Tues). First day there, both room cards didn’t work. I walked up the stairs to the 3^rd floor and had to come back down. I gave it two stars because I liked the room and full kitchen. First thing i did is order extra hangers which i was told i would have to wait till tomorrow because they dont have access to them till morning. The lady tells me she will leave a note and I will have them tomorrow. I called the front desk for the next three nights to be told the same thing. At this point i gave up on the 4^th day. I cooked a meal on Friday and Saturday night and realized the garbage disposal didn’t work. I didn’t see it as a problem because I made sure I didn’t put anything in it and i made sure i didn’t use it although there was a little smell. I leave Sunday MORNING around 8am and come back on Monday morning in time for breakfast at 9am. I find the guy putting up the food. I told him it says you guys have the breakfast until 10am on holidays. He tells me to check with the front desk because he only does what he is told. I talk to the front desk Manager, Nancy Reyes and she apologizes and says they are closing early and there is nothing she can do. So at this point I have driven 66 miles and not slept for hours and now I have no breakfast. Then I go to my room to find it never got cleaned. I talked to the same lady, Nancy Reyes and she said it might have been because I left a sign hanging on the door. I told her I didn’t even see a sign let alone hang one. At this point there is still dirty dishes and old trash from SATURDAY nights dinner and no clean towels. The bathroom is still dirty and the garbage stinks from no a/​c running when we were gone. The cleaning lady came over and said it was her fault that she got distracted on Sunday and missed it. Now I can’t rake a shower or sleep. The restroom is dirty and i have no clean towels to take a shower. I have to wait until the lady finished cleaning then I couldn’t sleep after I took a shower because she was running the vacuum and dishwasher. At that time I was still nice when I spoke to the manager and she offered to give me 20,000 points back which is a whole night stay and I FINALLY get the hangers. When I check out on Tuesday I go to the front desk to get the 20,000 points in writing because I don’t trust them. Nancy Reyes is not there and they tell me they will leave her a message. She never called me back!!! I called the hotel again on Tues, Wed, and Thur. Finally, Nancy answers the phone and she said I was getting 2,000 points!!! She also said there must habe been some miscommunication when i heard 20,000. I cant believe what she is saying at this point. I told her just like the hangers, breakfast, and cleaning my room? Then she tells me they ended up opening the breakfast on Monday when there were more customers that complained. I told her that didn’t help me because she didn’t call me to tell me. I saved all my points for a year and she wants to give me 2,000. She told me, she is not authorized to give me more and apologizes and said there is nothing she can do on her side. I ask for a corporate number where I can complain. I called corporate and they tell me it’s up to the local hotel manager to give me enough points for a free night. She puts in a ticket and says to wait for a call from that location. Well good luck with that!!! If they didn’t call me the first four times I’m sure they will never call me!!! They ruined my whole day!!! No breakfast, no sleep, and I had a dirty, stinky room. Stay away from this place!!! There customer service is non existing and they don’t know how to run a hotel. They do what they want and don’t follow rules they set and they lie.

Relocated for many months at this property, during an extremely stressful, challenging time for our family. The five stars are given for the fabulous, attentive, caring staff, especially Deyma and Nanci @ the front desk. Thank you for your excellent customer service!

I can’t leave no ‘s, but would if I could.
I made a reservation a month prior to my stay. The group I was traveling with was able to setup a group rate just after I had made my reservation. I called the 800 number to cancel and rebook and was told that The Residence Inn would just honor the block rate at the time of check in and that I didn’t need to cancel and rebook.
After arriving and checking in the GM, Josie Williams, told me she would not honor the rate. She was very rude and raised her voice at me in front of my 6 year old daughter.
There was a $ 60 difference in cost per night and she not willing to adjust the rate at all. She proceeded to call me a liar and dared me to call corporate. I told her that I would go to Unilocal and I would, in fact, call corporate.
Terrible Management!!!
I would not stay here ever again.
I would rather sleep in my car then get yelled at again by an angry, unhappy General Manager, Josie Williams. How she is able to run a hotel where customer relations is 90% of the business and her job, is completely beside me.
Very very unhappy woman!!!
Tim
Since this original post, Mrs. Williams responded and lays claim that neither my wife nor my daughter were present during our conversation and once again has called me a «liar». She has plenty of time to sit and defend herself instead of working on her customer service skills. I was very interested in all the other reviews of this particular Residence Inn on other review sites (Google). There were plenty of other people that would gladly agree with my review and fully collaborate my experience with this «Amateur» management team. Word of advise to Josie Williams– try smiling & projecting happiness more and spend less time making up lies about people that give bad reviews.
Still unsatisfied–
Tim

I have stayed in this place for about twenty days. The room has been clean but the bathroom sink and bathtub had some issues. The nonstick cooking pan was scratched badly and definitely unusable. The breakfast has been nice. The front desk staffs has been very sweet and always saying «NO» in a nice way. Almost for all the help I asked they would say «NO», including the help for putting my heavy luggages into my car trunk. Or they would said «yes» without doing it, such as replacing a pre-​chipped soap dish. Overall it is a OK place.

Great deal and especially if you stay longer than 7 days! Everyone including housekeeping is kind. Very clean and fair location. I preferred it to the Westlake Village Residence Inn which seemed a bit dirty and grumpy staff.

Daniel (the night auditor) is so helpful! Thank you for your help. It was greatly appreciated !

Our stay here was great. We had a studio King and it’s more than big enough. My husband had breakfast and was happy with it. He also used the pool (because he’s crazy… it was 62 degrees at 8:30am!) and had no complaints. Everything was clean and everyone was friendly. Not much more you could ask for! Close to the coast, a little far from Universal studios, but still doable. While here, check out The Cave restaurant in Ventura and Bigstraw Boba in Oxnard:)

Just stayed 3 weeks at the residence inn Camarillo. Loved that the room was a more like a small apt as it made it comfortable for long term stay. I gave 4 stars because I was in the first floor and there were a few nights the noise above me was so bad I couldn’t get to sleep until the people quit walking around. Ask for 3^rd floor. It’s also a little pricier than other hotels but does offer a decent breakfast and a great BBQ one night a week.

Great place for an extended stay… Just bring your own water here… Tap water tastes bad.

We stayed at the Residence Inn Oxnard for a couple of weeks before coming to the Camarillo location. I will say that the décor is better here than the Oxnard location, but the amenities are not. First of all, our suite was a lot smaller and the furniture layout made living in the space difficult. I actually had to re-​arrange the furniture so that we could both sit comfortably and watch the TV. The breakfast buffet only had one type of scrambled eggs available. And they were always flavored with taco seasoning, or they had mushrooms in them, or something else. There was no option for just plain eggs. The individual milk cartons were a smaller size than the Oxnard location, and the toaster did not work at the breakfast buffet. The sausage was dry and the hash browns were stale. I was happy that the yogurt was individual, and not served from a trough like the Oxnard location. The washers are 75¢ more expensive and the dryers are $ 1 more expensive than the Oxnard location. The staff are all very nice, but extremely loud in the hallway outside the suites. Yelling to other employees down the hall. Also, the doors are constantly slamming because they are so heavy and spring loaded. The key cards for the doors at this location are the type that you have to insert into the door as opposed to the doors at the Oxnard location that are the type that you just have to hold up in front of the lock. It makes loading and unloading your car into and out of the hotel very difficult. Overall, I would say that the atmosphere here is cleaner and nicer than the Oxnard location, but when it comes to daily use, the Oxnard location is more convenient, and the amenities are better and more affordable.

I stayed here for a wedding on July 11^th and 12^th. I have stayed at this property many times because it is so comfortable and well run. The staff are great. On the morning of July 13^th, my day to leave for the airport, I woke up to no electricity in the hotel. Well, Tina was on the floor helping everyone and keeping us informed with the little information she had. She let me know there was hot coffee in the breakfast room and showed me to the stairs. She stopped by from time to time making sure all was okay. She is friendly and confident. What a great combination. Because of Tina my stay was better! Thanks

Very clean, spacious rooms, conveniently located. One thing that was a bit weird… called for more towels and was told they charge $ 15 per set!!? … other than that, hotel stay was very pleasant.

Great rooms, good customer service, great location. Always a fan of Residence Inn. Was allowed to check-​in early and check out late without any hassles. The breakfast was great and the rooms were clean, quiet and comfy. In room WIFI is free.

I was recently here for a wedding. I was in several rooms and they all seemed very nice and accommodating. However, my main purpose in writing this review is for the gentleman who was working the front desk. I believe his name was Earl. I did not have a room in advance, and although Earl did everything in his power to accommodate me with a room here, I inadvertently booked a room online at the Courtyard Marriott. That would be enough for some to stop helping, but Earl even called the Courtyard to settle a booking issue!!! Unbelievable human being– I very very sincerely appreciate all he did to help me. After all, it was a wedding and I was imbibing and he very well could’ve prevented something bad. Truly a man for others. Although I didn’t stay there that night, next time I’m in Camarillo I will not stay elsewhere !!!

This hotel has bed bugs and it’s mortifying, however I can honestly say the management was the worst part of this horrific ordeal. My sister was staying on the pullout sofa in the living room of our room when she woke up at 6am with bed bug bites. We quickly searched the room to see if we could find a bug (the mattresses, furniture, etc.) and sure enough, we found a bed bug. Upon calling the front desk we were met with hesitation and told that the hotel would not do anything until the EcoLab attendants came to our room and tested the bug. If you aren’t shocked yet, I’ll just keep going. Not one hotel employee came to our room to console us for the absolute horror we were in. We were told we would not be moved to another room until the bug was in fact determined to be a bed bug. So we had to WAIT. In the room with the bed bugs.
This staff was terrible. Let me repeat — TERRIBLE. When a member of our party approached the front desk to ask if they could call our cell phone when the EcoLab attendant arrived, the assistant general manager, Tenisha Campanile (who was also mentioned by name in another review on TripAdvisor as being terrible to deal with and extremely abrasive), told us we didn’t «need to be in the room» when the attendant came. When a member of our party showed Tenisha a picture of the bed bug, she said «No, that’s not a bed bug» and told the member of our party that «most guests who find ‘critters’ in their room apologize immensely to the hotel staff once EcoLab comes to the Residence Inn and discovers it’s not a bed bug». When the member of our party continued the conversation by saying that we believed it was a bed bug, a hand was put in her face as Tenisha said «I’m not getting into this with you here».
After 5 hours of this ordeal, 10 loads of laundry and throwing out my sisters suitcase, the EcoLab employee entered our room, looked at the bed bug and said «Yep. That’s a bed bug.»
We left the hotel immediately.
We were supposed to stay at this hotel for three nights. This was our first night and we had to scramble to find another hotel room. We also wrote
to tell them of our horrible ordeal and insulting customer service and we were met with more unbelievable responses. First, our customer care complaint email was forwarded to the hotel management and the first insulting response we received was from Tenisha Campanile. The absolute last person we wanted to hear from. Next, we received an email from Kenneth Avery, a Marriott Guest Experience Supervisor who told us that because the bed bug that we found, was not the bug that bit my sister, we would not be compensated for our room stay. And lastly, we received a final email that indicated because we had been refunded out sanitation fee (pet fee — which we did not ask for to be returned), we would not be refunded the points we used to stay in the hotel room.
Before arriving in Camarillo, we had gold status with Marriott. Upon leaving his horrible hotel and even worse customer service experience, we are no longer Marriott customers and we will be moving on to be treated the way all hotel customers deserved to be treated — with respect and decency. Something you won’t get from this hotel or Tenisha Campanile.

This hotel is great! The amenities are beautiful, the service is always excellent (especially Alice, who always greets us with a big smile), and the overall ambience makes it a great place to enjoy a nice weekend getaway. I’ve been here many times, and plan on coming back many more. And, all at a great price!
I travel to many hotels (including Marriotts) for work, and this is my favorite, bar none! Very highly recommended!

Upside: Very spacious and comfortable room. Free breakfast (ehhh whatever it’s free)
Downside: Hallway smelled like road kill on the second floor.
I was leaning towards a good review until around 1am the sprinklers turned on for 2 hours… Worst drought in California and you have sprinklers for your sod outside??? Also I got a flyer in my bathroom about the importance of saving water and how I should hang my towels up, meanwhile you are using so much water for such a happy lawn… Pretty sure we are on water restriction

Front desk at this hotel is very welcoming. We weren’t even staying at the hotel, just checking it out for family members. The location is convenient and property is immaculate. We highly recommend this hotel.

This review is for my most recent stay but I have stayed at this location several times and was even here the first week they opened. It was a well kept property. Cleanliness is not up to the previous standards. They are pricey so be advised there are better deals at better run proprieties in Oxnard.
As a platinum member I was also not impressed with the lady at the reception desk. She was rude and even though I had asked for early check in. She didn’t want to give it to me and claimed no rooms were ready. She quickly changed her tune when I said I would be canceling and moving to another Oxnard Marriot hotel. I ended up with a room on the highway side which was a let down. Not a way to treat frequent guest!